Job Description

Do you love the non profit space? Do you have a passion for education? This role is for you!

Our client is seeing a Customer Support Coordinator who is mission-driven, organized, and customer-focused. This role will support start to finish all customer support tickets using Zendesk.  The ideal candidate will have a high attention to detail, quick learner, and extremely organized with Zendesk experience. If you are passionate about having a critical role in resolving conflicts and shaping relationships with customers, keep reading.

The Role: Customer Support Coordinator (6 month contract)

The Schedule: Remote | within Houston, TX. Working CT hours, 7:00 AM – 3:00 PM (30 hours per week)

The Money: $30/hour - $40/hour

The Company: Non-Profit/Education 

The Culture: Mission Driven. Collaborative. Smart. Scrappy. Open communication. Even Keel. Education focused. 

The Ideal Candidate: Must have previous customer service experience and also an understanding of the education system. Keen attention to detail. Helpers mindset. Organized. Responsive. Team player. Solutions oriented. Effective communicator. 

The Day-to-Day:

• Promptly respond to customer support tickets 
• Handling and tracking from ingestion to complaint closure 
• Analyze customer support data 
• Provide one on one support to troubleshoot issues 
• Build and maintain positive relationships
• Ad hoc projects

Experience Required:

• 2+ years customer service/support experience 
• Zendesk experience is required
• Experience in education tech highly desired

This is an exciting role that you don’t want to miss out on. Submit your resume and we’ll get the ball rolling! 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Maven Recruiting Group participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster on https://www.mavenrec.com/job-seekers for additional information.

For Internal Use: #LI-NS1 #LI