Job Description

The System Outage Coordinator / Dispatcher is responsible for the safe and efficient planning, coordination, and communication of electrical system outages. This role supports substation and distribution operations by preparing outage requests, dispatching field crews, ensuring safety compliance, and managing communications with internal teams and emergency services.

Key Responsibilities:

• Plan, prepare, and submit outage requests for substations and distribution networks
• Develop and review switch orders in compliance with Lockout/Tagout (LOTO) and safety tagging procedures
• Coordinate with Distribution and Transmission system operators to ensure safe and effective use of resources
• Interpret one-line diagrams and schematics to support technical planning
• Dispatch and direct work crews based on operational needs and customer priorities
• Communicate with emergency services (e.g., 911 centers) and provide timely updates during incidents
• Address customer inquiries and complaints professionally, both verbally and in writing
• Perform administrative tasks related to outage tracking and reporting
• Support other duties as assigned to maintain reliable system operations

Qualifications:

• Strong knowledge of electrical distribution and substation systems
• Proficient in interpreting technical diagrams and schematics
• Excellent communication, organizational, and decision-making skills
• Ability to work under pressure and manage multiple priorities
• Commitment to safety protocols and regulatory compliance