Responsibilities:

Core Technology Training & Onboarding

• Deliver live training sessions (in-person and virtual) on core systems: Microsoft 365, document management, communication platforms, and legal tech tools
• Lead structured onboarding for new attorneys and business staff, with customized guidance tailored to each role
• Support firmwide training initiatives related to new software rollouts or major upgrades

Personalized Coaching & Office Hours

• Host “Tech Office Hours” in-person and remotely, offering 1:1 support and workflow-specific help
• Provide individual coaching for users seeking targeted refreshers or tool-specific assistance
• Serve as a trusted guide for professionals adapting to generative AI tools and modern work platforms

Just-in-Time Learning & Content Development

• Create user-friendly learning content including tip sheets, brief walkthroughs, and video snippets
• Maintain and enhance the firm’s internal learning resource library
• Tailor training materials to highlight practical, real-world use cases — especially for AI and automation tools

Needs Analysis & Collaboration

• Track training trends and feedback to proactively identify skills gaps or emerging needs
• Coordinate with Help Desk, the Practice Innovation Center of Excellence (CoE), and Regional Advisors to ensure training complements innovation enablement
• Share observations and user feedback with internal product and engineering teams

AI & Innovation Enablement

• Deliver foundational training on generative AI concepts and best practices for responsible usage in the legal industry
• Introduce attorneys to AI tools such as Harvey, CoCounsel, Wendell, and provide guidance on integrating them into everyday practice
• Stay current on AI developments and recommend relevant training opportunities or adjustments

Qualifications:

• Bachelor’s degree in Information Systems, Computer Science, Legal Studies, or a related field (or equivalent experience)
• 4+ years in a legal or professional services training or support role
• Strong knowledge of Microsoft 365, Teams, and core legal technology platforms
• Demonstrated ability to teach technology concepts in an approachable, confidence-building manner
• Enthusiastic about legal tech innovation, with a working knowledge of generative AI tools (e.g., ChatGPT, CoCounsel, Harvey)
• Strong written and verbal communication skills
• Highly organized and able to manage competing training priorities across teams and offices
• Experience with AI enablement or legal AI tools such as Westlaw Precision, Lexis+, or practice-specific LLM applications is preferred
• Familiarity with tools like Articulate, Camtasia, Snagit, or Scribe is preferred
• Background in adult learning, instructional design, or tech coaching is preferred