We are seeking a Collections Coordinator. The ideal candidate will be assisting with accounts receivables, billing and collections duties including, but not limited to; collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems, monthly billing and reduction reports

ESSENTIAL FUNCTIONS:

• Contacts clients directly to collect payments for bills that are past due.
• Prepare monthly invoice load vs invoices billed reports to ensure all of the monthly invoices are loaded to the appropriate billing site & prepare report for Billing Manager of any issues.
• Works closely with Director of Finance & Accounting Managers to keep them in the loop on all potential collection problems.
• Monitors all clients' credit activities via Elite 3e. Reviews collection reports to ascertain status of collections/outstanding balances.
• Sends 30-day closure e-mails to Billing Coordinators to ensure cases are final billed prior to client deadlines. (love this for HRA, Northwell & Caremount)
• Audits delinquent clients considered to be uncollectible to ensure maximum efforts have been taken before elevating to legal counsel for review.
• Review aged accounts receivable for invoices requiring follow up
• Send payment reminders along with invoice copies
• Prepare and send collection emails/letters as Directed by DOF
• Review e-billing web sites for invoice status and implement procedures for timely identification of e-billing rejections
• Perform accounts receivable write offs when applicable, approved (and understands the client reductions to ensure that write offs are written off properly, items that can be re-billed are passed to the Billing Manager, etc.)
• Analyze invoice deductions to inform & prepare monthly report to Accounting Managers to assist in minimizing in the future
• Maintain clear and concise collection status notes in collections software
• Provide monthly client status updates/estimates to management.
• Escalate accounts that have become problematic to management so they can intervene where necessary.

PREFERRED QUALIFICATIONS:

• Excellent verbal and written communication skills.
• Ability to multi-task, prioritize, define problems, analyze and collect data, establish facts, and draw valid conclusions.
• Possess excellent organizational and time management skills necessary to prioritize and successfully accomplish numerous tasks and projects and complete them under strict time constraints.
• Understanding SIR and deductibles in relation to who should be contacted for collections.
• Good math aptitude; detail oriented; ability to work accurately.
• Excellent interpersonal skills necessary to communicate and interact with a diverse group of contacts and provide information with ordinary courtesy and tact.
• Ability to effectively operate a personal computer with multiple applications. Proficient in MS Excell. Other Applications include MS Word, and Outlook, Elite 3e.
• Strong attention to detail and proven ability to adapt to new systems quickly
• Ability to quickly identify and analyze issues and problems; recommend and implement solutions; and respond effectively to inquiries
• Ability to work discreetly with confidential information and situations
• Strong work ethic, self-starter and quick learner
• Comfortable with technology and learning system functionality
• Strong understanding of the entire collections process (invoice preparation, partner contact, client contact, payment received and reconciled).II

EDUCATION AND EXPERIENCE:

• Related Bachelors’ degree or equivalent knowledge.
• One to two years’ related experience.
• Law firm or professional service experience a major plus
• Experience with Elite 3e and e-billing websites a plus