Job Description

Senior IT Program Manager – Epic / Healthcare Technology

100% Remote | 12–18 Month Contract | Contract-to-Hire Potential

We are seeking a highly experienced Senior IT Program Manager to lead enterprise-wide clinical technology and Epic strategic initiatives for our healthcare client. This is a highly visible leadership opportunity for a seasoned program management professional with extensive hospital/provider experience, Epic EHR knowledge, and a proven track record of managing complex, cross-functional healthcare technology programs.

The ideal candidate will bring strong executive communication, strategic planning, portfolio governance, and program delivery expertise, with the ability to drive initiatives that improve patient care, clinician experience, operational efficiency, and enterprise technology performance.

Position Details

• Location: 100% Remote – Candidates nationwide considered

• Location Preference: Eastern Time Zone preferred; proximity to Pittsburgh, PA is a plus

• Duration: 12–18 months

• Employment Type: Contract with potential conversion to full-time employment

• Start Date: ASAP

• Work Authorization: Must be a U.S. Citizen

• Potential Conversion Salary: $94,000–$115,000 annually, depending on experience

• Assessment Required: Epic Program Manager Assessment

Key Responsibilities

Enterprise Program Leadership & Strategy

• Lead a portfolio of enterprise clinical technology and Epic initiatives, including Epic Gold Stars, Epic Honor Roll, MyChart Honor Roll, Epic AI, Business Continuity Access (BCA), physician acquisitions, and clinical technology optimization.

• Oversee strategic initiatives involving Cardiology, Pathology, Data and Research, and other healthcare operational areas.

• Develop integrated program roadmaps, governance frameworks, strategic objectives, milestones, and performance measures.

• Establish program priorities, decision-making processes, escalation procedures, and executive reporting structures.

• Drive enterprise technology initiatives from initial assessment and planning through implementation, adoption, and operational transition.

Epic Program Management & Optimization

• Lead strategic Epic initiatives focused on improving clinical workflows, technology adoption, and organizational performance.

• Manage Epic Gold Stars and Honor Roll initiatives, including requirements gathering, solution development, prioritization, implementation readiness, and performance tracking.

• Collaborate with Epic application teams, Clinical Informatics, physicians, nursing leadership, and operational stakeholders.

• Identify opportunities for Epic AI, automation, workflow optimization, and improved clinician experience.

• Monitor technology adoption, identify performance gaps, and coordinate improvement initiatives.

Cross-Functional Program Delivery

• Coordinate complex initiatives involving IT, Clinical Informatics, Operations, physicians, Nursing, Legal, Security, Infrastructure, Analytics, and external vendors.

• Manage dependencies across multiple projects, departments, and enterprise priorities.

• Facilitate stakeholder alignment, establish clear ownership, and ensure accountability for program deliverables.

• Proactively identify obstacles, resolve conflicts, and maintain momentum across concurrent initiatives.

Executive Reporting & Stakeholder Management

• Develop executive dashboards, scorecards, program status reports, and steering committee presentations.

• Communicate program progress, business impact, financial considerations, risks, and strategic recommendations to senior leadership.

• Provide leadership with actionable insights to support prioritization, investment decisions, and resource allocation.

• Build strong relationships with clinical executives, operational leaders, technical teams, and external partners.

Program Governance, Risk & Financial Management

• Manage program-level risks, issues, assumptions, dependencies, and escalation processes.

• Coordinate resource planning, vendor relationships, financial considerations, and technology investment priorities.

• Anticipate challenges related to system integration, security, clinical workflows, licensing, contracting, and operational readiness.

• Develop mitigation strategies and ensure timely resolution of critical issues.

Intake, Business Cases & Strategic Prioritization

• Lead enterprise intake, project assessments, level-of-effort estimates, and business case development.

• Coordinate Lean Impact Assessments and approval processes for new initiatives.

• Prepare value statements demonstrating the clinical, operational, financial, and strategic benefits of proposed programs.

• Manage multiple Epic initiatives through evaluation, prioritization, approval, implementation, and adoption.

Process Improvement & Change Management

• Establish standardized program management processes, templates, dashboards, and reporting tools.

• Develop sustainable governance models and operational handoff procedures.

• Support organizational change management, training coordination, stakeholder engagement, and clinical adoption.

• Identify opportunities to improve program delivery efficiency, accountability, and long-term business value.

Required Qualifications

• 12+ years of Program Management experience, including leadership of complex, enterprise-level initiatives.

• Healthcare provider or hospital experience is mandatory.

• Epic EHR experience or strong familiarity with Epic systems is required.

• Demonstrated experience managing large-scale healthcare IT programs involving multiple stakeholders, departments, and technical teams.

• Strong background in enterprise program governance, portfolio management, integrated roadmapping, and strategic planning.

• Proven ability to communicate with executive leadership and influence stakeholders across clinical, operational, and technical organizations.

• Experience managing program risks, dependencies, budgets, resources, and vendor relationships.

• Knowledge of healthcare technology implementations, clinical workflows, and organizational change management.

• Experience developing executive-level reporting, dashboards, business cases, and performance metrics.

• Strong analytical, organizational, problem-solving, and communication skills.

• Bachelor's degree required, or an additional 5 years of relevant experience in lieu of a degree.

• Must be a U.S. Citizen.

• Must complete the Epic Program Manager Assessment.

Preferred Qualifications

• Direct experience leading Epic Gold Stars, Epic Honor Roll, MyChart, or Epic optimization initiatives.

• Experience supporting Epic implementations, clinical transformation, or enterprise EHR improvement programs.

• Familiarity with physician acquisitions, hospital integrations, and healthcare operational transformation.

• Experience with Epic AI initiatives and emerging healthcare technologies.

• Experience supporting clinical specialties such as Cardiology, Pathology, or Research.

• Experience with Lean Impact Assessments, business case development, and strategic technology prioritization.

• Experience working with executive steering committees and enterprise governance structures.

• Proficiency with Microsoft 365, Planview, Monday.com, Oracle, Excel, PowerPoint, Teams, and enterprise reporting tools.

• Candidates located in the Eastern Time Zone or within commuting distance of Pittsburgh, PA are preferred.

Why This Opportunity?

This is an opportunity to lead high-impact healthcare technology initiatives that directly support clinical excellence, physician experience, patient care, and organizational growth.

You will work closely with executive leadership and multidisciplinary teams to influence enterprise technology strategy, drive Epic optimization, and deliver meaningful improvements across a large healthcare organization.

Qualified candidates with extensive healthcare provider/hospital program management experience and Epic knowledge are encouraged to apply.