Job Description

Role: Specialist, ServiceNow ITOM (BTS)

Location: Saskatoon, SK – 40 hours per week

Duration: December 1, 2026 – November 30, 2027 

Experience: Intermediate – Minimum 5 years

Job Description

Cameco is seeking an Intermediate ServiceNow IT Operations Management (ITOM) Specialist to support the planning, design, and implementation of ServiceNow ITOM capabilities, with a focus on Discovery, Service Mapping, and CSDM 5.0. This hands-on project role requires strong technical knowledge, combined with the ability to facilitate workshops, develop implementation approaches, and collaborate with technical teams to deliver effective solutions.

Key Responsibilities

• Plan and facilitate technical planning, requirements, and design workshops.

• Translate business and technical requirements into practical solution designs and implementation plans.

• Configure and implement ServiceNow Discovery, MID Servers, credentials, schedules, and related ITOM capabilities.

• Support the implementation and improvement of the Configuration Management Database (CMDB), including CI relationships, Identification and Reconciliation Engine (IRE), CSDM, and data quality.

• Work with server, network, security, cloud, and application teams to identify and resolve technical dependencies.

• Configure CMDB Health Dashboards and CI Class Manager.

• Troubleshoot Discovery, connectivity, credential, and configuration issues.

• Develop testing, validation, and deployment approaches.

• Document technical solutions and provide knowledge transfer to operational teams.

• Identify risks, gaps, and opportunities for improvement throughout implementation.

Required Skills and Experience

• Minimum 5 years of relevant experience.

• Hands-on experience implementing ServiceNow ITOM, Discovery, and CMDB solutions.

• Experience leading or facilitating technical workshops.

• Hands-on experience modifying out-of-the-box (OOB) Discovery Patterns.

• Strong understanding of MID Servers, Discovery, Service Mapping, IRE, and CSDM.

• Good infrastructure knowledge across Windows/Linux, networking, VMware, and cloud environments.

• Strong troubleshooting, solution design, and stakeholder engagement skills.

• Ability to collaborate with cross-functional technical teams and translate requirements into effective ServiceNow solutions.

Required Certifications

• ServiceNow Certified System Administrator (CSA)

• Certified Implementation Specialist – Data Foundations (CMDB & CSDM) (CIS-DF)

• Certified Implementation Specialist – Discovery (CIS-Discovery)

Preferred Certifications

• Additional ServiceNow ITOM, Discovery, Service Mapping, or CMDB certifications.