Job Description

Medical Front Office

Pay: $17.00/hour
Schedule: Monday–Friday | Must be available to start at 7:00 AM 1–2 days per week

Position Overview

M Force Partners is seeking an experienced Medical Front Office professional to support daily front office operations within a skincare, wellness, and aesthetics environment. This position serves as a key point of contact for patients and helps create a welcoming, organized, and professional experience from arrival through follow-up.

The ideal Medical Front Office candidate has at least 2 years of medical front desk experience with strong patient service, scheduling, administrative, and communication skills. This individual should be comfortable managing multiple responsibilities while maintaining accuracy and professionalism in a busy healthcare environment.

This Medical Front Office position is ideal for someone who enjoys working directly with patients, building relationships, and helping a healthcare and wellness practice operate smoothly.

Key Responsibilities

• Greet patients and provide a welcoming, professional, and personalized front office experience
• Answer incoming phone calls, messages, emails, and patient inquiries professionally
• Schedule appointments and manage appointment changes, cancellations, and follow-up scheduling
• Manage patient check-in and check-out processes
• Coordinate communication between patients and clinical, skincare, wellness, and administrative team members
• Maintain accurate patient information, records, and documentation
• Assist patients with general questions regarding available services
• Support follow-up communication and ongoing patient engagement
• Help maintain an organized appointment schedule and efficient daily patient flow
• Support patient retention by providing responsive and consistent customer service
• Maintain confidentiality of patient and medical information
• Follow HIPAA, privacy, safety, sanitation, and established office procedures
• Maintain a clean, organized, and inviting reception and patient-care environment
• Assist with general administrative tasks, documentation, filing, and office coordination
• Work collaboratively with clinical and administrative team members
• Represent the practice with professionalism, discretion, positivity, and integrity

Required Qualifications

• Minimum of 2 years of medical front desk or medical front office experience
• Experience with patient scheduling and appointment management
• Experience with patient check-in and check-out processes
• Strong customer service and interpersonal skills
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Excellent attention to detail and accuracy
• Ability to manage multiple responsibilities in a fast-paced, patient-facing environment
• Comfortable using computers, scheduling systems, email, and standard office software
• Ability to maintain confidential patient and medical information
• Understanding of HIPAA and healthcare privacy requirements
• Professional and approachable demeanor
• Dependable with strong attendance and punctuality
• Must be available to begin work at 7:00 AM 1–2 days per week
• Ability to work independently while contributing effectively within a team

Preferred Qualifications

• Experience within medical aesthetics, dermatology, skincare, wellness, or a similar healthcare environment
• Experience with electronic health record (EHR) or practice management systems
• Experience managing a high volume of phone calls, appointments, and patient interactions
• Experience supporting patient retention and follow-up
• Familiarity with skincare, wellness, or aesthetic services

Job presented by M Force Partners

M Force Partners is a specialized recruitment partner connecting top-tier talent with leading organizations. With a deep understanding of engineering/technical, medical, professional and executive disciplines and industry demands, we deliver tailored recruitment solutions, including direct hire and contract placements, to ensure the right fit for both candidates and clients.

If this role isn't the right fit for you, we encourage you to explore our other opportunities at mforcepartners.com.

Do you know someone who may be a great match? Feel free to share this opportunity within your network.

Equal Opportunity Employer

M Force Partners is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.