Codeworks, an LRS company is seeking an experienced Desktop Support Analyst for a contract role for. This role focuses on workstation hardware and software support, operating system maintenance, incident management, software deployment, and end-user support while collaborating with technical teams and business partners on support and implementation initiatives.

Key Responsibilities

• Provide Tier 3 support for workstation hardware, software, and operating systems.
• Troubleshoot and resolve complex incidents and service requests.
• Support the installation, maintenance, testing, and deployment of desktop hardware and software.
• Maintain operating system currency and compatibility across enterprise workstations.
• Support peripheral devices including printers, scanners, and related equipment.
• Assist with software distribution, application certification, and deployment activities.
• Collaborate with technical teams and business partners on hardware and software implementation projects.
• Document solutions, processes, and support activities.
• Provide clear and professional communication to end users and stakeholders.
• Assist with ongoing support and maintenance activities in a large-scale enterprise environment.

Qualifications

• 5+ years of experience providing Tier 3 desktop support and workstation maintenance.
• 5+ years of experience supporting and maintaining workstation operating systems.
• 5+ years of experience managing incidents and service requests.
• Strong troubleshooting and problem-solving skills in enterprise desktop environments.
• Excellent written and verbal communication skills.
• Experience providing customer-focused technical support.
• Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

• Experience supporting printers, scanners, and other peripheral devices.
• Experience packaging software for deployment using SCCM, Ivanti, or similar tools.
• Experience with workstation imaging and deployment technologies.
• Knowledge of patch management processes and tools.
• Experience with Google Workspace.
• Experience supporting Learning Management Systems (LMS).
• Familiarity with Microsoft Group Policy Objects (GPO).
• Experience supporting large-scale enterprise environments.

The base range for this contract position is $18.00 - $28.00 per hour, depending on experience. The range displayed reflects the minimum and maximum target for new hires of this position across all U.S. locations. Individual pay is determined by work location and additional job-related factors.

Codeworks, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status, or protected veteran status.

In some cases, Codeworks, an LRS company, uses generative artificial intelligence ("AI") in support of our hiring processes. Codeworks takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions.