Job Description

Field Service Technician (Remote – Western U.S.)

Overview

A manufacturer of industrial processing equipment is looking to add a Field Service Technician to support customers across the western United States. This is a hands-on, travel-heavy role focused on maintaining, troubleshooting, and optimizing complex machinery in live production environments.

You’ll operate as the on-site technical expert—bridging engineering knowledge with real-world execution—while building strong relationships with plant personnel and identifying opportunities for additional support and services.

What You’ll Be Responsible For

• Serve as the primary technical resource at customer sites, supporting installation, maintenance, troubleshooting, and optimization of industrial equipment
• Lead or guide field crews during shutdowns, turnarounds, and repair activities to ensure safe and efficient execution
• Diagnose mechanical and/or controls-related issues and implement practical solutions to minimize downtime
• Maintain ownership of project performance, including safety, quality, schedule, and overall efficiency
• Document completed work, including detailed service reports and recommendations for future improvements
• Partner with internal teams to scope service work, contribute to proposals, and help secure follow-on opportunities
• Build strong working relationships with customers to understand their operations and identify ways to improve equipment performance
• Provide technical support remotely when not on-site, including occasional off-hours support as needed
• Manage travel schedule and workload to meet service demand and internal utilization expectations

What You Bring

• Associate’s or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field
• At least 2+ years of experience working with industrial equipment, manufacturing systems, or material handling machinery
• Strong troubleshooting skills across mechanical systems (controls experience is a plus)
• Experience in industries like wallboard, pulp & paper, or similar continuous-process manufacturing is a plus
• Ability to work independently in the field with minimal supervision
• Solid communication skills and the ability to interact directly with customers in a professional, solutions-oriented manner

Additional Details

• Remote role based in the Western U.S.
• High travel requirement to customer sites (majority of the role is field-based)
• Exposure to a wide range of industrial environments and equipment types
• Opportunity to grow into more advanced technical or leadership responsibilities over time