Job Description

COMPANY PROFILE

Established in 1890 and with an annual revenue of $665M, St. Joseph’s Healthcare Hamilton (SJHH) is committed to making a difference in people’s lives and creating a lasting future for the community through integrated health services and internationally recognized programs. The Hospital offers an extensive range of comprehensive health services to residents of Hamilton-Niagara-Haldimand-Brant, as well as the surrounding region and beyond. 

SJHH is a partner in one of the largest corporations in Canada devoted to healthcare, the St. Joseph’s Health System (SJHS). For 150 years, SJHS has demonstrated the values that define the St. Joseph’s Health System culture by living the legacy of its founders. Other Members of the System include:

• St. Mary's General Hospital, Kitchener
• St. Joseph's Health Centre, Guelph
• St. Joseph's Lifecare Centre, Brantford
• St. Joseph's Villa, Dundas
• St. Joseph's Home Care, Hamilton

An academic and research healthcare organization, SJHH is affiliated with McMaster University and Mohawk College through The Research Institute of St. Joe’s. SJHH is also home to the prestigious Firestone Institute for Respiratory Health and the Boris Centre for Addictions Research. The Centre for Minimal Access Surgery is among SJHH’s prominent teaching contributions. SJHH is also one of only four hospitals in Ontario designated as Baby-Friendly. The Hospital is particularly well known for excellence in respiratory care, kidney and urinary care, mental health and addictions, surgical services, cancer surgery, and women’s and infants’ care. 

Home to over 5,500 staff, 700 physicians and 300 volunteers, this multi-site, regional, tertiary centre has over 900 beds and bassinets. The Hospital sees more than 765,000 inpatient days and clinic visits each year. It has the busiest emergency department and Urgent Care Centre in the city of Hamilton, has one of the largest Kidney and Urinary programs in Canada, and is a leader in digital healthcare. 

Care is provided at three locations across the city: 

1. St. Joseph's Healthcare’s Charlton Campus is a 500-bed acute care facility located in downtown Hamilton at 50 Charlton Avenue East. The Emergency Department and Women’s and Infants’ programs are located at this Campus, along with the Surgical Centre.
2. An outpatient facility, located at 2757 King St. East, St. Joseph’s King Campus, is focused on patient-centred care to the residents of Stoney Creek, East Hamilton, and the broader Hamilton-Wentworth Region. Programs and services at this Campus range from a Regional Eye Institute to pain management services, a Mature Women’s Health Centre, a 39-bed satellite Dialysis Clinic, and education programs including asthma management, nutrition, and diabetes clinics. The King Campus is also home to St. Joseph’s Urgent Care Centre.
3. Located at 100 West 5th Street, St. Joseph's Healthcare Hamilton's West 5th Campus is home to the regional specialized mental health services for South Central Ontario, providing inpatient and outpatient care to those suffering with a severe mental illness or addiction.  

The SJHH's threefold mission is to provide dynamic research, revolutionary methods in health sciences education, and the highest standard of clinical care in a spirit of compassion, innovation, and commitment.

The Strategic Plan for SJHH has four directions to guide the hospital in its commitment to compassionate care and innovative healthcare solutions: Leading, Learning, Building and Caring.

Mission: 

“Our Mission is Simple, Living the Legacy: Compassionate Care. Faith. Discovery.”

Vision:

“On behalf of those we are privileged to serve, we will deliver an integrated, high-quality care experience, pursue and share knowledge, and respect our rich diversity, always remaining faithful to our Roman Catholic values and traditions.”

Values:

SJHH embraces the values of Dignity, Respect, Justice and Responsibility. Racism, prejudice and discrimination are not tolerated. They are committed to doing better, and to make progress on building an inclusive, equitable and fair healthcare system and community. Learn more about Equity, Diversity and Inclusion at St. Joe's.

For more about St. Joseph’s Healthcare Hamilton, please visit their website at: https://www.stjoes.ca/

Additional Information on St. Joseph’s Healthcare Hamilton

• St. Joe’s Strategic Plan

• LinkedIn

• Instagram

• Facebook

• Twitter

• St Joe’s Careers Page

THE POSITION

Reporting to the Chief of Facilities and Patient Support Services, the Director of Building Services,  Redevelopment and Biomedical Engineering will oversee and be accountable for facility planning and infrastructure for over 2.4 million square feet of building area.  The incumbent will take a proactive and forward-thinking approach to managing the hospital’s land and buildings, capital planning and construction projects, deferred maintenance, preventative and corrective maintenance, building system and central utility plan operations, energy conservation, environmental protection and sustainability initiatives. The incumbent will ensure that all initiatives are in support of strategic and capital requirements for a cohesive and coordinated path forward across the organization.

You will champion key areas for SJHH, including Strategy and Master Planning, Facilities Management & Emergency and Public Safety. You will develop, implement, and evaluate long-term strategic plans in the areas of real estate, capital projects, and facilities management to support SJHH’s overall strategic/business plans.

Your capacity for innovative thinking and execution will be evident as you rethink space use and create an agile working environment to enable individuals and teams to work in the most appropriate setting for the task at hand. This will include rethinking the Master Space Plan in alignment with new post-COVID program priorities and new ways of using space, as well as developing and implementing a comprehensive, focused plan to build strategic relationships and partnerships to secure funding and other support for SJHH projects.

Having successfully managed large, complex projects (over $25 million), on budget, and on time, you have expertise in the design, implementation, administration, and evaluation of programs in a wide variety of areas such as physical facilities and properties; physical accessibility; preventative and deferred maintenance of buildings, and environmental issues.

Given the scope of this mandate, you will also have demonstrated experience in interpreting laws and regulations, providing advice on building codes, fire codes, safety regulations, and other government regulations relating to hospital infrastructure, and ensuring changes are made to comply with regulatory changes, as appropriate.

With a master’s degree in Management, Business, Finance, Engineering, Architecture, Construction, or a related field, or an equivalent combination of education and experience, and 10 years of progressive, collaborative management experience and leadership/direction of a large staff, including organizing, prioritizing and scheduling work assignments in a unionized environment, you are poised for success. LEED (Leadership in Energy and Environmental Design) certification is considered an asset.

Overseeing a large team, including 4 direct reports, overall responsibility for 328 FTEs, and an annual budget of $60 M for Operations and on average up to $5 M for Redevelopment initiatives, the Director will lead the development and implementation of strategies to standardize project management across all sites and develop the skills, knowledge and abilities of the team to drive engagement, continuous improvement and team effectiveness.  The ideal candidate for this role thrives in a mission-centric, fast-paced environment.  The Director is an empathetic, genuine, collaborative and energetic leader with proven experience driving change, developing policies and procedures, applying critical thinking and creating a positive working environment.

THE PRIORITIES

• Strategy development - Develop a multi-year capital plan to ensure ongoing maintenance, renewal and replacement of key infrastructure requirements, based on risk analysis and prioritization.
• Team leadership - The Director will exercise exceptional interpersonal skills and leadership to inspire and more closely integrate the functioning of the department.  New employee onboarding and engagement, enhanced team training and leadership, improving team communication, and reviewing the department’s structure have also been identified as short-term priorities.
• Leading change and process improvement - The Director will continually assess St. Joe’s evolving business needs, and environmental changes, as well as industry trends and leading practices, to drive continuous improvement and team effectiveness.  Review and redesign the processes and procedures to ensure a standardized approach from the redevelopment team to respond to requests and prioritize resource allocation.

THE CORE RESPONSIBILITIES 

Building Services:

• Ensure that policies, procedures and standards of work performance are in place to ensure the safe and efficient running of the organization’s physical assets. 
• Develop and maintain a robust facility emergency management and disaster recovery program.
• Ensure that all regulations and by-laws pertaining to facilities are in place and incorporated into policies/practices.
• Ensure that an effective preventative maintenance program is in place to provide for the ongoing and excellent performance of the facility systems. 
• Ensure that a demand maintenance program is in place that prioritizes requests for maintenance assistance in a timely manner.
• Ensure that the appropriate skill sets are in place to respond to departmental requirements, external legislation requirements, and succession planning.  
• Ensure that an effective energy management program and energy-saving initiatives are in place and measurable.
• Ensure the continuity and reliability of utilities and systems to support the safety of patients and essential services in compliance with applicable CSA standards.  

Redevelopment:

• Develop a multi-year capital plan to ensure ongoing maintenance, renewal and replacement of key infrastructure requirements based on risk analysis and priorities. 
• Ensure that Capital Development engages in a consultative process for design to ensure that physical environments are transformed to support exemplary patient and family centre care, research and education. 
• Work collaboratively to develop and implement sustainable building initiatives to minimize environmental impact and enhance energy efficiency within the hospital infrastructure.
• Develop business cases for capital changes/repairs/replacement needs on a lifecycle basis.
• Ensure Broader Public Sector guidelines are being met with all procurement initiatives including the development of a vendor of record list for contractors and consultants. 
• Ensure processes are in place and monitored, to ensure the compliance of all standards and regulations, including those for infection control, for the management of internal trades and external contractors working within SJHH.
• Liaise between the Ministry of Health and Ontario Health West in matters relating to capital projects to clearly define scope, cost, schedule and submission requirements.  
• Ensure process improvement strategies for clinical programs are incorporated into the process to maximize benefits to patients and staff.
• Maintain an accurate and efficient monitoring system including KPIs related to all phases of construction projects.
• Manage off-site leases as well as internal lease documents.  
• Ensure facility master programming and planning are updated and reflective of the strategic plan and clinical vision. 
• Oversee AODA standards (Accessibility for Ontarians with Disabilities), and signage and wayfinding requirements into short and long-term planning needs 
• Principle resource to the organization for input on the design of new space, operating cost-effectively, functionally and safely. 

Biomedical Engineering:

• Oversees the Biomedical department to provide support for the maintenance, repair, and safety of all biomedical devices at SJHH and its clients.
• Ensure that the biomedical technology department is in line with industry-standard benchmarks for academic hospitals and ensure policies and procedures are updated to reflect current standards/requirements as well as ensuring compliance with the accreditation standards and other accrediting agencies such as CMBES.
• Make recommendations for prioritizing and purchasing new equipment, working collaboratively with procurement to ensure SJHH is minimizing risk to patients/staff.
• Contribute to all reporting requirements e.g. Vanessa’s Law.

Leadership, Quality and Performance:

• Monitors and reports on the development, implementation, evaluation and maintenance of quality improvement initiatives that are in alignment with established SJHH standards. 
• Mentors, develop the skills, knowledge, and abilities of staff to ensure that continuous quality improvement initiatives are incorporated into all activities.
• Responsible for an annual operating budget of $22 million. In addition, manages an annual infrastructure grant from the Ministry of Health and Long-Term Care (MOHLTC) of approximately $2 million and a capital budget of up to $5M. 
• Ensure that corporate risk analysis and mitigation strategies are up to date.
• Oversee departmental-specific budgets and annual/monthly goals, as well as metrics including benchmarking and key performance indicators.
• Ensure that building services and redevelopment team goals contribute towards corporate efforts and initiatives and towards enhancing SJHH’s mission and values.
• Ensure measures are in place to identify gaps in service, best practice standards, regulations, legislation, and policies; develop strategies to efficiently deal with identified gaps. 
• Responsible for the application of major capital projects through the MOHLTC and for meeting all MOHLTC submission requirements throughout each phase of the project.
• Ensure that all documents are organized for the external annual auditing process for capital projects. 

THE IDEAL CANDIDATE PROFILE

• A master’s degree in Management, Business, Finance, Engineering, Architecture, Construction or a related field, or an equivalent combination of education and experience, and 10 years of progressive, collaborative management experience and leadership.
• An empathetic, genuine, collaborative and energetic leader who has successfully provided strategic direction for a facility and redevelopment operation in a complex, unionized, academic teaching hospital environment.
• Proactive, action-oriented, with strong attention to detail and a proven record moving things forward.
• Strong financial acumen, and the ability to make excellent and informed decisions when reviewing capital and operating budgets
• Excellent interpersonal, negotiation, and people management skills, the ability to build and foster positive, productive working relationships, and a track record for leading performance delivery teams who aspire to excellence and superior customer service.
• An excellent communicator who can interact and influence at all levels of an organization and quickly establish credibility with their team, employees, senior executives, and external stakeholders
• Experience developing sustainable energy projects is an asset
• Strong project management and problem-solving skills, with a proven ability to organize, control and coordinate efforts across multiple projects in a fast-paced environment. 
• Working knowledge of applicable law, regulatory requirements and standards including but not limited to applicable CSA standards, CDC Guidelines for Environmental Infection Control in Health Care Facilities; Occupational Health and Safety Act; ASHRAE Guidelines; etc. 
• The ability to work well under pressure in a highly demanding. The ability to re-prioritize daily as many competing demands change and unforeseen issues arise.

WHY SJHH?

• The opportunity to join a premier healthcare organization and multi-organization health system, guided by a common mission, vision, and values, with a national reputation for outstanding patient care, innovative medical and surgical treatments, progressive leadership and a positive, resilient, supportive and collaborative corporate culture.
• This is a critical leadership role for St. Joe’s, with considerable organization-wide accountability, building on a strong foundation with highly engaged teams. This person would have the opportunity to shape the future direction of the department, oversee multiple large-scale ministry-supported projects, lead the team to the next level, and contribute directly to making a positive difference in the lives of healthcare workers and those the Hospital serves.
• The chance to join a respected employer acclaimed for its leadership in creating an exceptional workplace environment - recently recognized as one of Canada’s Most Admired Corporate Cultures (2021) and Hamilton-Niagara’s Top Employers (2023). SJHH is known for providing employees with a host of competitive benefits and rewards - click here for a full list.