• Document all ongoing work efforts
• Keep calendar and tickets updated
• Respond in a timely matter and follow-up to assure customer satisfaction
• Communicate and leverage team and outsourced resources when possible
• Provide expert engineering and support in Microsoft networked environments

• Desktops
• Microsoft Cloud – O365
• Microsoft Windows Server
  • Administration
  • Advanced troubleshooting
  • Server Virtualization / Hyper-V / VMware
  • Server File and image based backup and recovery
  • planning and implementing server installation and migration projects
• Back-up and Disaster Recovery (Datto) Setup, Support and Recovery
• Firewalls (SonicWall), VPN Configuration Management and Security Administration
• Conservative, risk mitigation mindset
• Attention to detail and quality of work
• Good at time-planning and organizational skills
• Passion for customer service and follow through
• Ability to multi-task and handle “chaos” effectively
• Integrity, passion & strong desire to achieve and succeed
• Willingness to work varied hours to meet client’s schedule
• Resourcefulness when confronted with unforeseen dilemmas
• Excellent communication with technical and non-technical people
• Perseverance--an unwillingness to give up, even when discouraged

• Minimum of 3 years of experience in a help desk role is required
• Experience with end-user support, help desk ticketing software, hardware and software upgrades, hardware and software troubleshooting and providing formal/informal technical training is required
• Experience with Microsoft Office 2010 / 2013 / 2016 / 2019 / 365 and Office for Mac 2011 / 2016 / 365
• Experience with Windows XP, 7, 8.1 & 10 is required
• Experience with Mac 10.x is required
• Experience with Android, iOS, and Windows Mobile devices is required
• Active Directory and Exchange environment experience is required
• Must be able to troubleshoot remote issues and support offsite users
• Ability to effectively communicate with both technical and non-technical individuals
• Ability to read and interpret documents, for example, operating/maintenance instructions and procedure manuals
• Ability to perform light to medium physical work of lifting up to 50 pounds
• Knowledge of Sharepoint or other portal products is a plus
• Knowledge of VOIP/PBX systems
• Rudimentary network knowledge is a plus
• Knowledge of computer imaging
• Knowledge of VPN is required
• Knowledge of network shares, namespaces and mapped drives is required
• Knowledge of encryption
• Familiarity with Manage Engine ServiceDesk Plus
• Competencies:
  • problem-solving
  • detail oriented
  • communication skills (verbal and written)
  • multi-tasking
  • analytical skills
  • patience, and flexibility
• Bachelor degree or equivalent
• Microsoft and Apple technical training is preferred.

• Answers, evaluates, and prioritizes service requests received via help desk, telephone and in-person from users across the Enterprise
• Ensures timely resolution of user issues by assigning an appropriate priority and resolution goal
• Performs diagnostics to collect information to determine source of error
• Isolates performance issues to determine cause of hardware malfunctions such as hard drive, printer, cables or telephone
• Resolves printing issues and network connectivity issues
• Troubleshoots Mac hardware and software issues and identifies and resolves hardware and software application problems
• Contacts software and hardware vendors via voice or online systems to research issues and determine and implement recommended solutions
• Analyzes and corrects issues using documented procedures and available tools as well as personal knowledge and skills and recommended solutions
• Brainstorms with team members to resolve more complex issues and escalates difficult issues to IT Manager
• Performs imaging setup for standard desktop applications
• Performs daily checks to verify system availability
• Participates in creation and maintenance of IT standards and procedures
• Tests and deploys new software, procedures, installation, conversion and upgrade activities

• Architect automation improvements to the organizations ETL.
• Support in implementation of pipeline and application improvements.
• Refine release and version management processes.
• Define SLA for data operations.
• Manage the provisioning of client data and applications.
• Ensure compliance with HIPAA and HITrust data security procedures.
• Work with customers on new data source integration and internal teams on new data onboarding.

• 5+ years of data engineering experience.
• Experience with end-to-end data operations from data ingestion to deployment.
• Familiarity with backend programming languages (Python and SQL) and Database concepts.
• Knowledge of Apache AirFlow or similar.
• Experience with visualization and dashboarding tools (Tableau or equivalent).
• Familiarity with cloud operations and database administration.
• Related graduate-level degree. Academic training in engineering or computer science is a plus.
• Experience in Healthcare, specifically with Hospital data.
• Experience in QA automation and testing.

• Present technology solution to internal executive approvers
• Help our clients to simplify and improve their operations by developing business cases, analyzing clients as is processes and creating technology solutions that support the client business drivers
• Facilitate client workshops, document business requirements, and develop them into a proposed business case and solution design
• Act as customers key contact on the proposed technology solution
• Responsible for transitioning the solution to the mobilization team for implementation upon contract signature
• Workstream Design Lead for implementation projects, including:
• Plan and manage project architect team to ensure quality, on time, on budget delivery
• Accountable for requirements gathering, application & business process design deliverables, test strategy and results validation, data migration planning, functional expert support during stabilization phase
• Key client contact for application design activities
• Lead/Contribute to projects to develop new value-add assets in the Technology solutioning space
• Establish relationships between new teams and Tech for Ops sales, product management, Operation’s capability and offering teams, and other groups as applicable
• Work with product management and initiative leads on preparing to support new technology assets and capabilities
• Participate in internal process improvement initiatives
• End-to-end responsibility of the end-to-end solution which may include CRM Platforms (Dynamics 365), Applications, Azure PaaS and IaaS
• Support Client facing activities related to sales and solution development at the C-suite and Director Levels
• Communicates and translates complex technical requirements into competitive Client proposal offering an Publicis Sapient solution that addresses business needs
• Work with teams to share the latest trends released in the market
• Minimum of 7 years’ work experience in Complex delivery management and/or leading solutions

• Work with database and system owners to connect to new data sources
• Build pipelines that feed the common data model (Ontology), and derive relevant data attributes for generating quarterly reports
• Work with SMEs to understand source systems and work with SMEs and compliance experts to map this to regulatory reporting needs
• Produce datasets containing the required Feature Classes on a quarterly basis for the GIS team to validate and submit to the WSD

• Modify and create new data transformation pipelines (data from source systems come in many forms: json parsing, SAP BW, etc.)
• Required language competencies: PySpark, SparkSQL
• Ability to communicate with SMEs to translate data needs into code
• Develop an understanding of PG&E’s Ontology and make modifications in collaboration with the PG&E Ontology Implementation Team
• For example, what is considered an asset, how are assets related to inspections, etc.
• Attention to detail and ability to design and structure reusable code and data sets
• Client facing , project management experience
• Owns and manages projects, milestones and outcomes independently

• 4+ yrs of prior development experience with a specific focus on AEM development including components, templates, OSGI, Author & Publish Setup with Apache/Dispatcher
• Prior experience working within AEM Cloud Services is strongly preferred
• Ability to configure and implement site components in AEM Cloud is strongly preferred
• Ability to refactor code if needed for new from stand AEM instance to cloud based service is strongly preferred
• Prior Experience creating deployment packages and scripts for CI/CD pipeline.
• Deep understanding of Java, Java EE, Servlets, HTL/Sightly skills, combined with a strong understanding of enterprise Java frameworks such as Spring
• Deep understanding of and hands-on development experience with relevant Java CMS frameworks including Apache Sling for content-centric application development, JCR and JSR-170 / JSR-283 for Content Management, JSR-168 and JSR-286 for Portal development, and Apache Felix for OSGi bundle development
• Proficiency in Day CQ / Adobe AEM foundational concepts including the use of core frameworks such as Apache Sling and Apache Felix, a solid understanding of all of the related building blocks (including templates, components, dialogs, widgets, etc.), and the Adobe AEM development and deployment process
• Knowledge of the end-to-end content lifecycle, web content management, and content publishing/deployment/delivery processes
• Strong understanding of SDLC methodologies (Agile, SCRUM)
• Strong communication skills
• Experience with Cloud Manager, Adobe Marketing Cloud, and AEM upgrade implementation
• Experience supporting AEM implementation and/or migration projects
• Good understanding of Day CQ /Adobe AEM WCM capabilities including multisite manager and blueprinting as well as the use of online marketing components such as advanced targeting/personalization and multivariate testing
• Good understanding of integration patterns and content-centric application development patterns using Day CQ / Adobe AEM with or without a Portal, Search, Commerce package or other platforms
• Experience with Adobe Campaign, Adobe Analytics and Adobe Target
• Prior experience collaborating and interacting with stakeholders and clients
• An understanding of the general capabilities of the AEM platform and experience working with user-facing interface design and development

Key Responsibilities:

• Key contributor to developing, marketing and executing a differentiated technology strategy capabilities
• Create strong technology strategy related product offerings, proposals and develop new business
• Develop adaptive IT strategies based on a deep understanding of our clients’ business which emphasizing starting execution, responding to uncertainty, exploring and broad involvement
• Build trusted relationship with clients based on credibility and strong listening
• Assess current the current state of technology organizations, their capabilities and produce value and outcome based strategic roadmaps
• Set up and support an IT strategy projects according to a vision, value and the logical place to launch
• Design and facility effective client workshops to accelerate current state understanding, identify opportunities, and build consensus across a broad set of business and IT stakeholders

Required Skills and Experience:

• Experience working in/for consumer or health companies and industries
• Experience working as a technology leader within industry, a technology advisor as a consultant and/or an engineering or technical architecture role
• Successful track record of building and managing businesses within a professional services, consulting, or technology services environment
• Demonstrated ability to work across internal organization to cast, pitch and sell deals with relevant subject matter expertise
• Broad understanding of foundational consumer technologies - e.g., digital commerce, martech, loyalty, personalization, cloud, packaged solutions, platforms, integration/API, Martech, tooling, data technologies, network and communications with deep craft skills in one or more areas
• Ability to navigate a large organization and have the power of persuasion through content and confidence

• Facilitate various iteration ceremonies, like, Daily stand-ups, Iteration planning, Demos and Retrospectives
• Responsible for removing any impediments for the team, and escalate as needed
• Responsible for getting all dependencies resolved as per the plan
• Responsible for tracking and reporting on agile execution metrics (like user story burn-down etc.)
• Coordinate with Product owner to plan future iteration, participate in grooming sessions
• Implement feedback as actionable improvements for the team
• Responsible for reporting and communicating to Delivery leads/ stakeholders ,
• Has to be a scrum master

• Facilitate various iteration ceremonies, like, Daily stand-ups, Iteration planning, Demos and Retrospectives
• Responsible for removing any impediments for the team, and escalate as needed
• Responsible for getting all dependencies resolved as per the plan
• Responsible for tracking and reporting on agile execution metrics (like user story burn-down etc.)
• Coordinate with Product owner to plan future iteration, participate in grooming sessions
• Implement feedback as actionable improvements for the team
• Responsible for reporting and communicating to Delivery leads/ stakeholders ,
• Has to be a scrum master

Technology Strategy and Advisory - Consumer

Join our team and help our clients reinvent their technology organization and drive their evolution from a “run the business” to the strategic facilitator of digital business transformation focused on growing their business.

Your Impact:

• Key contributor to developing, marketing and executing a differentiated technology strategy capability at Publicis Sapient
• Create strong technology strategy related product offerings, proposals and develop new business
• Develop adaptive IT strategies based on a deep understanding of our clients’ business which emphasizing starting execution, responding to uncertainty, exploring and broad involvement
• Build trusted relationship with clients based on credibility and strong listening
• Assess current the current state of technology organizations, their capabilities and produce value and outcome based strategic roadmaps
• Set up and support an IT strategy projects according to a vision, value and the logical place to launch
• Design and facility effective client workshops to accelerate current state understanding, identify opportunities, and build consensus across a broad set of business and IT stakeholders

QUALIFICATIONS

Your Skills & Experience:

• Experience working in/for consumer or health companies and industries
• Experience working as a technology leader within industry, a technology advisor as a consultant and/or an engineering or technical architecture role
• Successful track record of building and managing businesses within a professional services, consulting, or technology services environment
• Demonstrated ability to work across internal organization to cast, pitch and sell deals with relevant subject matter expertise
• Broad understanding of foundational consumer technologies - e.g., digital commerce, martech, loyalty, personalization, cloud, packaged solutions, platforms, integration/API, Martech, tooling, data technologies, network and communications with deep craft skills in one or more areas
• Ability to navigate a large organization and have the power of persuasion through content and confidence

• Sound understanding of design principles, including strategic use of space, and “less is more”
• Similar understanding of accepted conventions re: creating an efficient, functional User Experience
• Separately, an understanding of Best Practices in online design versus print
• Basic understanding of website construction, including divs, modals, and the difference between client-side and server-side code
• Difference between raster and vector images
• Ability to provide comps and mock-ups for developers to work from, with specs clearly spelled out (e.g., “Arial, bold, 12px, left-justified, #CE12FA”)

• Provide senior-level consulting, planning, and leadership of DBT strategy, new product innovation, and service design journey reinvention projects
• Participate in all phases of strategy, from context framing to value proposition development, the definition of roadmaps and design, and ongoing consultation
• Articulate and frame a client’s customer and business problems, and the mutual value of recommendations, initiatives, solutions and phases of a strategic roadmap
• Leverage a breadth of experience in customer insight, market insight, business strategy, product and service design thinking and technology into actionable strategy and execution that will delight and serve customers
• Advocate for customers and b2b colleagues and the “experience” in conversations with cross-disciplinary teams, company leaders and analysts to grow the influence of experience thinking
• Lead point of view development in net new business, identify organic growth opportunities within projects and existing client relationships
• Synthesize information quickly, and apply this deftly through a combination of foresight, experience, and agility
• Facilitate high stakes meetings, working sessions and workshops with sensitivity to client and team needs
• Trace and clearly shape data and observations into actionable insights, implications, and initiatives for our clients
• Lead strategic engagements that involve shaping a customer experience strategy through the deep analysis and understanding of generative research as well as ‘lean’ or hypothesis led approaches that use the principles of design thinking to build strategies through continuous prototyping and refinement of a value proposition
• Devise and manage projects and key tracks of work (including other individuals) in accordance with established budget, work plans and quality standards while demonstrating measurable value and satisfaction for the client
• Collaborate with clients and internal partners to generate ideas, products and strategies that utilize innovative technology and emerging channels–web, mobile, social, chat, kiosk, etc. – to complement traditional modes of service
• Contribute to thought leadership internally in the form of practice development with the global Strategy & Consulting capability group; participate in the development and ongoing improvement of industry propositions and capability services through industry presentations and publishing

• Experience working with global Tier 1 brands and clients across different categories in a relevant role including: experience strategist, service designer, innovations strategist, digital strategist, experience research, etc.
• Demonstrated experience in DBT strategy; customer journey transformation; agile-at-scale concepts, new proposition, product, service and business model innovation; customer value management; innovation capability building
• Extensive knowledge of, and experience with, a range of user experience methods and tools including:
• Experience modeling and blueprinting
• Customer type creation
• Prioritization frameworks
• Roadmap development
• Highly proficient at experience modeling techniques and/or service design; mapping the customer experience across their end-to-end journey and identifying critical moments that drive value to both the customer and the business
• Expertise in analysis of research (and research findings) and their application to strategy development and briefing
• Led diverse teams of 5 or more people in dynamic and globally diverse environments with an ability to inspire innovation and great work
• Comfortable working with a range of disciplines–design, management consulting, technology, product, etc.–from strategy definition to implementation
• Proven ability to handle large-scale, complex systems problems
• Must be able to articulate strategies, concepts, initiatives, and roadmaps clearly through exceptional oral and
• Written communication skills; good presenter and great listener
• Successful record of developing relationships with clients, colleagues and partners
• A self-starter with an entrepreneurial spirit with vision and leadership to help facilitate change within a team and the industry

The Collaboration Technical Lead provides strategic oversight, design, technical guidance, and education to help drive the modernized technical vision of the Collaboration tool suite, improves T1/T2 operations through
automation/integration/streamlined processes, and provides end user training to drive end user understanding/adoption. This role is critical in understanding our current collaboration tool investment, identifying strategic investment opportunities, and presenting clear, outcome-driven business cases to IT leadership. This role serves as the foremost Collaboration expert, with unbiased understanding of the complex and shifting hybrid work environment coupled with innate stakeholder/end-user curiosity and IT operations understanding. This role partners with engineering teams, IT leaders, and business stakeholders to drive the Collaboration solutions to our company. They act as the hands-on leader and teacher to coach and upskill engineers to modernize our Collaboration solutions. The Collaboration Technical Lead is responsible for the analysis, design, and execution of secure, integrated collaboration solutions that provide clear, tangible benefits to the business. Ultimately, the successful candidate has a strong commitment to drive value to stakeholders, has breadth of knowledge across the Collaboration technical landscape, is deeply outcome driven, and is passionate about cultivating an innovative, high trust, working environment

Key Responsibilities:

This role is expected to fully grasp the concepts behind navigating and integrating a diverse suite of Collaboration tools with a keen eye toward understand the evolving trends on remote work, hybrid work, and IT operational processes. This individual is accountable for identifying opportunities to streamline our collaboration offerings to the business, optimize our tool usage/investment, provide solutions to reduce operational manual toil and improve operational resolution for end-users. Additionally, this role is critical in upskilling team members in areas of technical expertise and assisting in talent acquisition.

• Define and publish secure collaboration platform standards and ensure compliance with security controls when designing such standards
• Critical thinking and analysis of collaboration tools is essential, as this role will have the responsibility of designing collaboration solutions, automations, and integrations that streamline business processes, reduce operational churn, and improve end user engagement
• Enable and support T0 Self-Service automation designs, develop citizen developer programs to maximize end user self-service
• Develop long range vision of collaboration landscape with clear-eyed understanding of shifting hybrid work trends and critical integration/automation opportunities while balancing operational spend and costs of investment
• Drive innovation, continuous improvement and knowledge sharing across engineering teams
• Drive innovation of new solution and integration-level patterns, tools, and practices, managing risk and controlling technology sprawl
• Contribute to talent acquisition and upskilling in area of expertise

Required Skills and Experience:

• Familiarity with Microsoft O365, Slack, Atlassian, and ServiceNow platforms, with an eye for automation and integration opportunities
• Understanding of industry market trends and opportunities
• Familiarity with software development lifecycle (SDLC) practices which incorporate continuous integration and design practices and testing
• Experience in implementing and operating platform services solutions
• Experience with business case development and stakeholder management
• Bachelor’s degree or 7+ years as technical architect or engineer
• Proven leadership/influence style, customer-service oriented demeanor, problem-solving, effective reporting via metrics and indicators, and strong communications are all essential to this role
• Highly technical and analytical expertise, with a proven deep background in technology design, implementation, and delivery
• This individual must be comfortable developing metrics, analysis, and quantitative/qualitative evidence when necessary to drive outcomes/prove value
• Demonstrated understanding of good software design/architecture principles
• Demonstrated coaching/teaching skills for teams and individuals. Proven ability to navigate difficult conversations to achieve necessary strategic outcome for business
• Ability to work independently, plan, and prioritize work to meet commitments aligned with organizational goals
• Mindset to continuously improve the technical knowledge of engineering partners
• Focus on continual self-improvement to maintain expertise in technical area
• The Tech lead will engage with Engineering leaders, Administrators, Engineers, and stakeholders to understand critical needs of business to design streamlined, strategic technical vision to improve end user usage/adoption
• Usually functions with high autonomy; require occasional guidance
• Requires a high level of initiative and deep curiosity in service platforms, remote work/hybrid work industry trends
• Provides technical guidance and strategic consultation to engineering teams
• Sponsors or facilitates Communities of Practice and Citizen Development programs
• Influences technical decision making at all levels across multiple teams
• Reports directly to the Senior Manager, IT Collaboration
• Demonstrated experience with geographically distributed teams in a matrixed environment

• 8+ years of software testing experience
• Experience testing iOS/Android Apps with manual and automation tools
• Experience testing web applications in multiple browsers
• Understanding of Internet of Things (IoT) is a must have
• Quality Management Software and Processes experience required
• Thorough knowledge of Software Test Life cycle and QA methodology
• Prior experience working in an Agile product development environment
• Ability to manage multiple deliverables independently in a fast-paced environment
• Experience liaising with development, product owners, and other business stakeholders

• Project Management – executing on time, within budget & scope, and to customer’s satisfaction
• Helping to define business needs and requirements and then translating into concrete project plans and detailed client proposals
• Mentoring and leading teams of consultants to be able to keep projects on time as well as performing the technical QA of work done by the team.
• Communicating and reporting project status to client executives including budget, risks, issues, etc.
• Quickly respond to client requests to remediate issues while also being able to drive projects to completion
• Assisting in business development through creation of work-plans, pricing estimates, and risk assessments
• Opportunity Assessment – identifying and quantifying value-added process improvement opportunities
• Project Planning – determining scope, tasks, timelines, resources and identifying issues & risks
• Process Development – developing and improving business processes using Lean, Six Sigma and Industrial Engineering methodologies
• Technology Evaluation – assessing process impacts resulting from technological changes to business systems; identifying and evaluating technologies to enable and automate processes
• Project Documentation – authoring or quality control of project documents; business cases, project setup, updates, final reports
• Communication Management – understanding of change management methods to ensure successful implementation of process changes; maintaining strong two-way communications and relationships between company and its clients

• 8-12 years of experience in consulting, engineering and/or process improvement
• Leadership skills to manage and drive successful completion of engagements
• Proficient skills and experience implementation of Lean, workflow analysis, process improvements and implementations, engineered standards development, and productivity improvements initiatives
• Project management and experience leading complex projects and project teams, change management initiatives.
• Effective in the development of implementation, migration and contingency plans
• Experience defining project scopes, work plans, resource plans, pricing estimates, and presentations to be able to assist in selling work to clients
• Experience with work measurement, time studies, cost-benefit analysis and process re-engineering
• Experience working in a collaborative team environment on large initiatives
• Strong analytical, problem solving, and quality experience
• Strong communication skills to be able to work with clients and present to executives
• Strong background in Excel, Access and project management tools
• Have basic understanding of financial practices to be able to create a budget as well as work with company’s finance departments on vendor negotiations, capitalizing costs, etc.
• Excellent interpersonal, written and oral communications skills as well as customer relations experience
• Strong decision-making skills
• Ability to report budget and finances
• Bachelor’s degree or equivalent experience preferred; MBA or PMP are assets
• Ability to travel 50% (post-COVID)

Job Summary:

As an EHS Manager, you will make sure that different workplaces meet safety and health requirements and then apply corrective measures as and when necessary. You will be site-based working with the on-site employees to ensure all OSHA standards are followed. You create and implement programs such as company policies, safety rules, inspect working environments, identify hazards, make safety recommendations, investigate in cases of incidents/accidents, and implement post-injury follow-up procedures for workers. You will be working at a construction facility for a new data center build and might have to be in a construction trailer environment and at times working in the office facility.

Key Responsibilities:

• Inspecting and evaluating the work environment, processes, to ensure compliance with OSHA (local EHS) regulations and standards.
• Recommending changes to protect and educate workers on how to prevent health problems through the use of safety training programs.
• Reviewing and investigating accidents reports to identify root causes and find ways to prevent them in the future.
• Conducting project inspections, determining unsafe conditions, conducts weekly safety meetings at customer sites.
• Building a working relationship with General Contractors to ensure all safety measures are working properly.
• Maintaining day-to-day oversight of safety programs and compliance.
• Ensuring local standards and regulations are observed.
• Reviewing new standards, rules, and regulations to determine relevancy to the company's operations.
• Documenting and Communicating all RCAs, proactive prevention measures, training logs, KPIs, and reporting for both internal and client sharing requirements
• Your main goal is to protect the employees, customers, and the environment.
• Ability to detect and solve problems effectively.

Required Skills and Experience:

• OSHA , IOSH and NEBOSH qualifications or equivalent, or five (5) years of equivalent training and experience that provides a comprehensive understanding of occupational safety and health principles and practices may be substituted for a degree 
• Proven track record of working in EH&S.  
• Solid understanding of EHS, Worker's Compensation regulations
• Ability to provide leadership and education at all levels
• Demonstrated ability to operate autonomously in safety environment and be an active resource for assigned team
• Strong influencer and communicator
• Strong ability to work in changing environment, see through complexity 
• Ability to be effective in a highly matrixed environment, to effectively communicate with and influence all levels of the organization and drive change
• Demonstrated successful experience in working in a demanding, high-performance work environment and team-oriented culture 
• Must be able to think and act strategically, but also be willing to “roll-up sleeves” for all safety functions
• Customer-focused and a team player
• Self-motivated with a great attitude

• Achieve operational efficiency and effectiveness of program management through full end-to-end design and delivery across multiple industries.
• Perform day-to-day construction management work activities using NACS PMO standards, processes, methodologies and systems.
• Utilize structured and disciplined practices to ensure construction management activities are consistent with company initiatives and expectations and achieve high quality, professional client service delivery.
• Achieve the attainment of financial targets inclusive of annual budget, gross profit and related financial metrics within area of responsibility.
• Ensure construction management activities meet corporate customer satisfaction objectives as well as internal and external SLAs.
• Work collaboratively across all levels and departments of the organization and ensure a seamless transition of work activities to execute operations functions.
• Execute NACS PMO standards, processes and methodologies in a consistent manner for construction planning and execution activities including the following:
• Construction planning fundamentals: initiating, planning, estimating, resourcing, scheduling and budgeting
• Construction control fundamentals: monitoring, anticipating potential problems, identifying Construction conflicts, taking corrective action, resolving issues, managing scope, schedule, cost, profit and budget, Construction reporting, quality review and assurance.
• Relationship management fundamentals: client relationship management; Construction team management; and overall change management
• Assist in proposal development and contract and subcontract negotiations with the sales and legal teams.
• Prepare Construction Roadmap with concurrence of all participating organizations and negotiate agreement with the customer, including identification of work and organizational breakdown structures, requirements creation and management, cost and material estimates, milestone payment schedule, risk and communication management plans.
• Establish milestones and monitor adherence to master plans and schedules, identify program problems and obtain solutions, such as allocation of resources or changing contractual specifications.
• Direct the work of employees assigned to the program from technical, professional, or administrative areas.
• Manage the delivery and execution of Constructions through a balance of best-in-class and pragmatic Construction methodologies and practices that achieve KPIs and meet or exceed business results, client satisfaction and SLAs.
• Act as primary customer contact for construction activities, leading construction review sessions with clients to discuss cost, schedule, and technical performance. Conduct recurring customer reviews addressing costs, schedules, risks and customer considerations.
• Develop new business or expand the product line with the client as applicable. Manage customer enhancement programs including all bid and schedule estimates and management approval activities.
• Issue and communicate program status to leadership, steering committee and other stakeholders as appropriate.
• Manage construction issues/risks in a timely manner, escalating when necessary.
• Foster collaborative working relationships within NACS operations and across all levels and departments of the organization to execute construction management activities and company priorities.
• Promote continuous growth of construction management practices within the PMO and organization to achieve client and organizational objectives.
• Achieve performance targets established by leadership for applicable Key Performance Indicators.

• Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Looks beyond the requirements of one’s own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization’s success.
• Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one’s own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.
• Business Acumen - Interprets situations and events from a business standpoint in order to make decisions that are consistent and congruent with the organization’s strategic direction and goals. Demonstrates the ability to use technology to enhance decision making, and provide cost-effective organizational and management tools. Aligns policies for a consistent and united business approach. Increases cooperation and communications between departments.
• Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment. Analyzes and distinguishes core problems by looking at the symptoms. Resolves key issues behind major problems in the short term while developing and executing long term solutions. Has a strong record for making decisions that are correct and accurate. Applies strategies to implement effective decision making during crises.
• Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Sets and maintains high performance standards for self and others that support organization’s strategic plan.
• Bachelor’s Degree in Computer Science, Information Systems, Business or related field, or equivalent, relevant experience.
• Minimum of 5 years Construction Management experience within the technology services industry.
• Excellent service philosophy and understanding the challenges in providing superior customer experience at a national level while controlling costs.
• Superior collaboration and communication skills: team building, conflict resolution, stakeholder management, risk management, product management, negotiation & decision making.
• Ability to work effectively across many internal functional groups to optimize product offerings, create a seamless internal and external customer experience and resolve issues.
• Proven ability to continuously expand and leverage knowledge of market and industry trends and translating to recommending and implementing process and efficiency improvements.
• End-to-end process thinker, with proven experience in leading change within an organization and understands how change affects employees and utilizes strategies to reduce risk to the organization.
• Strong experience handling employee issues and making sound judgment decisions in this area.
• Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, MS Construction, PPM tools, ERP, Salesforce.com, workforce management and cloud based technology systems.
• Will have onsite responsibilities for technicians.

• Build a series of brand new, data-oriented products using open source and cloud-based technologies.
• Embed customer-facing recommendations and insights into our eCommerce platform and other channels.
• Lead a team of full stack engineers that focus on front-end development, APIs, and a database layer while ensuring that everything works together seamlessly.
• Lead a team of data engineers focused on ensuring that required data sets are accessible, integrated, and of high quality.
• Work with data scientists that create unique insights based upon curated data sets.
• Work with UX designers as you build out a data visualization layer.
• Deliver MVPs while continuing to build and enhance products.
• Form partnerships with the Product group and key business constituents.

• At least 3 years hands-on experience architecting and building on the public cloud (AWS Preferred but open to GCP or Azure)
• Familiarity with Java and basic Java frameworks (Spring, Hibernate, Kotlin, or Spring Boot)
• Lead a team of full-stack, back-end and front-end engineers (bonus if you have led both offshore and on-shore teams)
• Familiarity with data integration, big data, and data warehouse projects
• Experience with web application front-end frameworks (Svelte, React, Angular, …)
• Experience working with code repositories and continuous integration (i.e. Git, Jenkins, etc..)
• Experience working with containerization (i.e. Docker, Kubernetes)
• Bachelor's degree in Computer Science, related field, or equivalent experience
• Experience with an eCommerce platform
• Experience integrating data science-driven use cases

The Systems Administrator Level 1 is primarily responsible for handling Tier 2 Help Desk Support tickets monitoring and maintaining existing Cisco, Microsoft, and VMware systems and will be expected to research and provide guidance on new technologies. The Systems Administrator role will contribute to a high-performance organization by constantly improving the corporate infrastructure through systems optimization, automation, and leveraging new tools and processes. This role will be the primary escalation point for high-level help desk issues and will need to be able to communicate to all-levels of the organization in a clear and relatable way.

All staff are expected to foster a workplace culture that promotes divergent thinking, openness, respect, trust and the desire to be epic.

Key Responsibilities:

Maintenance and Engineering:

• Managing and administration of AWS environment
• Managing Active Directory and building Group Policy objects.
• Engineering and design of new technology implementation projects.
• Monitoring and maintenance of existing systems. This includes management of physical and virtual servers, systems resources, updates and patching, monitoring status and overall health.
• Monitoring and maintenance of corporate network systems.
• Project implementation work. Meeting with project management group and performing required tasks and implementations
• Monitoring and management of backups.

Support

• Monitoring, resolution, and/or escalation of system alerts.
• Assessment of alerts and reported problems, performing determination of scope and escalation of larger scale problems.
• Tier 2 ticket resolution for IT Help Desk. Assisting with issues outside the scope of the Tier 1 help desk’s capabilities. Activities would include staging PCs, troubleshooting PCs/software, installing equipment when needed onsite.
• Training and research of new technologies. Taking training sessions, certification tests, and staying up to date on the latest technology trends.

Required Skills and Experience:

• Level 1: 1-3 years working in a technology role. Specifically having experience in corporate Help Desk and Systems Administrator/Engineer capacities.
• Level 2: 3-5 years working in a technology role. Specifically having experience in corporate Help Desk and Systems Administrator/Engineer capacities.
• Level 3: 5-7 years working in a technology role. Specifically having experience in corporate Help Desk and Systems Administrator/Engineer capacities.
  • Administration and management of Microsoft 365 including Active Directory, Exchange, InTune, SCCM, BitLocker, etc.)
  • Administration and management of AWS cloud services.
  • Managing, troubleshooting, and installing Microsoft Windows client operating systems.
  • Engineering design, implementation, and troubleshooting of Microsoft Server environments and technologies, including IIS, Failover Clustering, DHCP server, DNS server, and SQL server.
  • Experience managing web load balancers/application firewalls.
  • Managing and engineering Virtual Server Clusters preferably VMWare and SAN storage systems.
  • Administration of Active Directory and building Group Policy objects.
  • Management and Automation of software updates and operating system deployments.
  • High level experience and knowledge of Cisco networking, switch, router, and Adaptive Security Appliance firewall management.
  • Experience managing corporate wireless networks.
  • Knowledge of the following network protocols: DHCP, DNS, ARP, RADIUS, BGP and EIGRP routing.
  • Experience with scripting and PowerShell preferred.
• Administration of Cisco CallManager VoIP system.
• Experience with cyber security incident response procedures.
• Experience with Association Management Systems (Specifically Aptify)
• Related experience in working with healthcare professional membership associations.
• Experience in a projectized organizational structure.
• Bachelor’s degree in relevant field or equivalent work experience
• One or more of the following certifications: VMware VCP, Cisco CCNA (or higher), Microsoft MCSA (or higher), Network+, Security+
• Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the association.
• Strong attention to detail and analytical problem-solving skills.
• Excellent time management skills and ability to manage multiple priorities and deadlines.
• Demonstrated project management skills

• Collaborate with cross-functional teams to plan, build and ship high-quality features.
• Mentor team members through practices like pair programming and code reviews.
• Re-architect and re-factor existing systems to align with project requirements.
• Help design the long-term vision of our technology and new component architectures.
• Write clean, well-documented, and beautiful code.
• Promote best practices to improve the quality of our code and processes.
• Drive technical decisions within the team.
• Advocate for quality and test automation.

• 5+ years of PHP web application software engineering experience.
• 2+ years experience one or more modern PHP frameworks (Laravel, Symfony, CodeIgniter)
• A strong business sense and ability to collaborate with leadership and non-technical stakeholders on highly visible projects.
• Expert knowledge of relational and non-relational databases, indexing, and searching technologies.
• A passion for data-driven decision-making (metrics, experiments, prototypes, …)
• Experience in Java or the ability and willingness to learn Java
• Strong knowledge and a passion for software best practices, design patterns, and testing.
• Strong teamwork, leadership, and time management skills.
• Passionate about agile practices and continuous improvement.
• Business level English fluency required (verbal and written skills).
• Experience designing and building a microservice.
• Experience with gRPC
• Experience with cloud infrastructure (Docker, Kubernetes, AWS)
• Experience working with a remote-first and globally distributed team.
• Travel industry experience is a plus but definitely not required!
• Experience with Atlassian products [Jira/Confluence/Bitbucket].

Key Responsibilities:

• You know and understand the legacy monolithic architecture and how to convert to a more modern API based architectures that are highlight scabble, easy to use and flexible to support many third-party ecosystems. 
• Lead projects within architecture. Work with Product Owner/Business Analysts to understand functional requirements and interact with other cross-functional teams to architect, design, develop, test, and release features
• Facilitate technical workshop sessions/discussions with medium to large teams to drive alignment on the technology architecture and solutions
• Drive Proof of Concept (POC) and Proof of Technology (POT) evaluation on interoperable technology platforms
• Use Apigee recommended best practices, recommend solutions with strong security mechanisms and highly scalable and reliable architecture models
• Support multiple Agile Scrum teams with planning, roadmapping, scoping and creation of technical solutions for the new product capabilities, through to continuous delivery to production.
•  Liaise with India team and clients for resolving technical dependencies, issues, and risks during the implementation phase
• Demonstrate broad solutions technical leadership, impacting significant technical direction, exerting influence outside of the immediate team and driving change.
• You will provide technical leadership and are quick to establish and leverage relationships to deliver excellent results. 

Required Skills and Experience:

• Bachelor’s Degree in Computer Science or equivalent experience
• Experience in technology consulting, enterprise solution architecture, API strategy and modernization of API ecosystem.
• Experience in defining roadmap of API ecosystem and API product comparison/fitment matrix for the large enterprises 
• Good understanding and experience with large eCommerce marketplaces (like ebay, amazon, shopify, etsy, stamps.com etc) and eCommerce webstores.
• At least 4 years of experience in Enterprise Integration/Middleware Solutions, API Management in building solutions and architectural frameworks.
• At least 2 years of experience in API Development and Strategy
• Extensive project experience with designing and implementing APIs using Apigee Edge
• At least 2 years of experience in implementing API Security and Access Control (OAuth/SAML, Web SSO, SSL etc.)
• Knowledge of API best practices and performance tuning
• API Analytics - generation of custom reports and integration with external tools like Splunk
• Developer portal setup and customization, self-service partner enablement for APIs
• Knowledge of build and deployment methodologies with Apigee across environments
• Experience in API Administration and Session Management best practices
• Strong knowledge of Apigee component architecture and implementation configurations
• Experience setting up Apigee Edge environments and configuring various components
• High availability, load balancing and failover configurations with Apigee
• API Support and experience in supporting the Apigee environments and APIs across environments and Knowledge of API governance processes including DevOps/CI/CD
• Knowledge of health checks and monitoring procedures for Apigee components & APIs
• Knowledge of other API Management tools and experience in product comparisons with respect to business and technology requirement matrix

Job Summary:

As a Product Manager, you act as your clients’ trusted advisor in leading the overall vision, strategy, roadmap, and prioritization for a specific digital product, or products, within an engagement. You will collaborate with clients undertaking major Digital Business Transformation (DBT) engagements to understand their business, end-customer needs, and then constantly deliver value with fast increment cycles.  

Key Responsibilities:

• Partner with client(s), strategists, experience leads, and architects to frame business goals and value pools from which we can shape product propositions that provide transformative business outcomes and customer experience
• Develop product vision, strategy, market/user research, by keeping the customer at the center of everything we do while using design thinking tools 
• Represent client in ideation workshops with cross-functional leaders where you identify new ideas, customer needs, pain points, and solution options
• Develop solution hypotheses iteratively, based on user research, and industry and market trend analysis
• Establish customer journey mapping to guide product development; then validate that learning with user testing
• Translate product vision into a roadmap containing well-defined, prioritized features that will realize the product vision and value
• Validate and present the business case to the C–level executives and lead business reviews to ensure the team prioritizes the right features
• Serve as a voice of the customer among the cross-functional team, always understanding the customer needs
• Establish objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes
• Masterfully apply Lean Agile practices and frameworks  
• Collaborate with product owners, solution managers, and cross-functional product managers, to ensure alignment towards the same program increment (PI) objectives
• Collaborate with system architects to envision and prioritize system enablers
• Represent industry best practice and market trends to assist the client in maintaining competitive advantage 
• Build and maintain a trusting relationship with the client, teams, and vendors; develop influence without authority
• Inspire, lead, and mentor, a high-performing team of Product Analysts to continually facilitate improvements in developing and enhancing best-in-class digital products and services

Required Skills and Experience:

• Deeply rooted in Agile, Lean, and continuous delivery principles that maximize flow of value with a passion to extend this understanding throughout the organization
• Demonstrated success creating digital products vision, strategy, experience, and enterprise solutions and services - from ideation to launch, including engineering and operational quality
• Experience working with a multi-disciplinary team on customer-focused products and services
• Proven ability in collaborating and leading Program Increment (PI) cycles
• Significant industry knowledge and expertise within industry
• Proven ability to prioritize multiple demands and obtain buy-in from stakeholders
• Practice in workshop facilitation to cultivate the ideation
• Ability to define financials, ROI, KPIs, and forecasts, with success leveraging data to make decisions about product feature increments
• Proven track record of working with senior client stakeholder and diverse teams as a servant leader and steward of economic and customer value
• Mastery in leading change and inspire others to change behaviors
• Influencer in continuous learning and innovation 

• Work closely with Technical and Clinical Product Management Team to compile informed data and thoughtful research to support go-to-market and post-market product initiatives
• Coordinate scheduling of Customer product training for one or more of our products and supporting/monitoring execution of trainings onsite at Training Centers across the country
• Participate in product launch process and lifecycle management activities and plans
• Be a proactive in-field participant in collecting utilization and adoption feedback of products from internal and external stakeholders and developing actionable recommendations
• Optimize organizational processes to drive efficiency for upstream project management plans
• Support downstream marketing and commercial activities where needed including events support, product installs and on-site product trainings

• Experience supporting product launches, product commercialization and/or product lifecycle management
• Experience in Medical Device, Pharma or Biotech preferred
• Experience interfacing with Physician Partners or Key Opinion Leaders
• Ability to pick-up and comprehend technical product language
• Appreciation for technical jargons, data analysis and research
• Able to juggle more than a dozen projects at time
• BA/BS degree required
• 3+ years of related work experience
• Strong multitasking and organizational and project management skills
• Proficient in cross-functional programs like SAP, Salesforce and Microsoft Suite. Strong Excel and Project skills required.
• Strong communication written and verbal skills to multiple levels of influential leaders
• Ability to work independently, comfortable taking imitative
• Flexible mindset, comfortable in a growing/changing environment
• Positive attitude and approach to the job responsibilities and the team

• Work closely with Product Marketing Team to execute on all downstream product marketing plans and campaigns
• Engage with Physician Partners to close-the-loop on asset collection and/or marketing commitments
• Provide marketing support to cross-functional teams including Marketing Communication Team and Events Team
• Participate in product launch and post-launch activities
• Cross-check all communications and product messaging to ensure Regulatory requirements are met
• Be a proactive social, digital and in-field participant in gathering informative feedback related to popular and adoption of products to be considered for promotional activities
• Optimize organizational processes to drive efficiency for downstream product marketing plans and outbound product-related communications
• Support Marketing Team where needed including product-related events support

• Experience supporting downstream product marketing plans and developing impactful and creative marketing campaigns/programs
• Experience in Medical Device, Pharma or Biotech preferred
• Experience interfacing with Physician Partners or Key Opinion Leaders
• Ability to craft compelling and creative messaging for physician and patient audiences
• Able to juggle more than a dozen projects at time
• BA/BS degree required.
• 3+ years of related work experience.

• Deploy application through AWS DevOps and create DevOps CI/CD Pipelines
• Maintain Site Reliability and Disaster Recovery for the Project.
• Create and maintenance of alert and policy management.
• Implement Data Quality/Error budget/ETL Reliability/Monitoring across customer domain products.

• 5+ years of experience working with a cross-functional engineering teams as DevOps engineer or developing Infrastructure tools for automating SDLC development tasks
• AWS expertise
• Experience with Prometheus monitoring system
• Experience with Grafana for creating dashboards
• Experience in platform operations tasks like Shell scripting, Apache server configurations, API/Services maintenance
• Experience with application monitoring and triaging production issues for various products
• Excellent interpersonal skills, should be capable of working with cross functional technical and business teams and varying levels of management
• Data background or data-related projects

Job Summary:

We are searching for a UX Research Lead to own and implement research projects that cultivate innovation and invention. They will deliver nothing short of critical insights and data reports to shape high quality experiences for our clients’ customers and stakeholders, and they will inspire teams of talented researchers to do so in a unified manner. They will own all phases of research for the purposes of formulating strategy, discovering opportunities, defining requirements, and assessing designs.

This group is the bridge between business strategy and technology, creating meaningful, holistic experiences for our clients and their customers. We are multi-skilled thinkers, computational designers, environmental designers, researchers, and architects.

Sounds like you? If you are committed to not only transforming the world with the products you create, but also being a valued citizen to our growing global team, you will be instrumental in shaping how we do it with your ideas, thoughts, and solutions. Apply now.

Key Responsibilities:

• Plan and implement concept and usability tests and agile testing programs
• Plan and implement other types of qualitative research, including in-person and remote interviews, ethnographies, focus groups, participatory design sessions, diary studies, etc. 
• Analyze research data and create outputs such as user requirements, consumer journeys, personas and other conceptual frameworks to describe the end-user experience
• Communicate research findings in a clear, concise and visual way
• Work collaboratively/cross-functionally with other researchers, designers and strategists to determine research-based recommendations
• Present research findings and recommendations to team members and clients
• Advocate for the customer/end user in meetings, working sessions and workshops with team members and clients
• Manage key tracks of work in accordance with established budget, work plans and quality standards
• Help develop meaningful working relationships with clients in business and IT roles

Required Skills and Experience: 

• Experience executing research projects in the areas of design research, service design, digital design, digital product innovation, ecommerce, web-based application design or experience strategy
• Excellent understanding of digital trends, business models and technologies
• Deep analytical, communications and organizational skills with an ability to thrive in a fast-paced, deadline-driven environment
• Excellent oral and written communication skills, including the ability to create and deliver clear, powerful and concise presentations/proposals
• Ability to plan and manage time and resources, establish priorities and meet goals
• Exposure to service design, product innovation and /or have a design (UX, industrial, product, human factors) background
• Flexibility to speak with team members across all functions, and ability to passionately communicate research implications to multi-functional teams 
• High proficiency in Word, Excel, PowerPoint
• Prototyping skills (aka knowledge of InVision, UX Pin, Sketch, etc.)
• Ability to plan and execute quantitative studies (surveys) 
• Familiarity and experience with key online research platforms (for example, DScout, Validately, UserTesting.com, etc.)

• Manage key IT projects as directed by Project Director, from initial project design and requirements definition to final deployment
• Document and organize project documentation, including change control
• Work with multiple projects and project team stakeholders at any given time and effectively communicate about project status
• Work collaboratively with IT team leads to manage resource requirements and allocation
• Escalate project delays and budget over-runs immediately to the Project Director
• Organize the project portfolio and provide reports to communicate status, delivery, and other key updates
• Manage the project management environment using designated technology
• Work collaboratively with others (e.g. colleagues, stakeholders, vendors) to drive timely completion of IT projects
• Assume additional duties as assigned by immediate supervisor

• Bachelor's Degree preferred
• 2 years project management experience in a customer support environment
• Demonstrated experience using project management software tools
• 2+ years experience in an information technology environment
• PMP certification
• Experience working in healthcare
• Ability to work independently yet have a strong team orientation and to develop productive working relationships at all levels of the organization
• Ability to work in a matrix environment with multiple team leads to manage different projects
• Strong analytical, problem solving, organizational, interpersonal, and communication skills
• Excellent communication and organizational skills
• Excellent ability to reason and problem-solve; to synthesize and communicate information that is very complex and encompasses an extensive, diverse, and rapidly changing body of knowledge
• Ability to work effectively under pressure, using time efficiently and remaining focused on priorities
• Well organized and goal-oriented
• Commitment to the customer service role of the department
• Strong collaboration skills
• Ability to see, perceive color, depth, and texture

This position works independently to provide shared technical support remote users supporting our business. Support includes but is not limited to desktop hardware, desktop operating systems, desktop office productivity software, network hardware and software, security devices and software, printers, and mobile devices. Infrequent travel may be required.

Required Skills and Experience:

• Education: Bachelor degree or equivalent. Microsoft and Apple technical training is preferred.

• Work Experience:
  • Minimum of 3 years of experience in a help desk role is required
  • Experience with end-user support, help desk ticketing software, hardware and software upgrades, hardware and software troubleshooting and providing formal/informal technical training is required
  • Experience with Microsoft Office 2010 / 2013 / 2016 / 2019 / 365 and Office for Mac 2011 / 2016 / 365
  • Experience with Windows XP, 7, 8.1 & 10 is required
  • Experience with Mac 10.x is required
  • Experience with Android, iOS, and Windows Mobile devices is required
  • Active Directory and Exchange environment experience is required
• Skills:
  • Must be able to troubleshoot remote issues and support offsite users
  • Ability to effectively communicate with both technical and non-technical individuals
  • Ability to read and interpret documents, for example, operating/maintenance instructions and procedure manuals
  • Ability to perform light to medium physical work of lifting up to 50 pounds
  • Knowledge of Sharepoint or other portal products is a plus
  • Knowledge of VOIP/PBX systems
  • Reudementary network knowledge is a plus
  • Knowledge of computer imaging
  • Knowledge of VPN is required
  • Knowledge of network shares, namespaces and mapped drives is required
  • Knowledge of encryption
  • Familiarity with Manage Engine ServiceDesk Plus
• Competencies
  • problem-solving
  • detail oriented
  • communication skills (verbal and written)
  • multi-tasking
  • analytical skills
  • patience
  • flexibility

Key Responsibilities:

• Answers, evaluates, and prioritizes service requests received via help desk, telephone and in-person from users across the Enterprise
• Ensures timely resolution of user issues by assigning an appropriate priority and resolution goal
• Performs diagnostics to collect information to determine source of error
• Isolates performance issues to determine cause of hardware malfunctions such as hard drive, printer, cables or telephone
• Resolves printing issues and network connectivity issues
• Troubleshoots Mac hardware and software issues and identifies and resolves hardware and software application problems
• Contacts software and hardware vendors via voice or online systems to research issues and determine and implement recommended solutions
• Analyzes and corrects issues using documented procedures and available tools as well as personal knowledge and skills and recommended solutions
• Brainstorms with team members to resolve more complex issues and escalates difficult issues to IT Manager
• Performs imaging setup for standard desktop applications
• Performs daily checks to verify system availability
• Participates in creation and maintenance of IT standards and procedures
• Tests and deploys new software, procedures, installation, conversion and upgrade activities
• Site visits to other local sites
• Infrequent travel to other sites may be required

• 2-4 yrs of prior development experience with a specific focus on backend AEM development
• Deep understanding of Java, Java EE, Servlets, HTL/Sightly skills, combined with a strong understanding of enterprise Java frameworks such as Spring
• Deep understanding of and hands-on development experience with relevant Java CMS frameworks including Apache Sling for content-centric application development, JCR and JSR-170 / JSR-283 for Content Management, JSR-168 and JSR-286 for Portal development, and Apache Felix for OSGi bundle development
• Proficiency in Day CQ / Adobe AEM foundational concepts including the use of core frameworks such as Apache Sling and Apache Felix, a solid understanding of all of the related building blocks (including templates, components, dialogs, widgets, etc.), and the Adobe AEM development and deployment process
• Knowledge of the end-to-end content lifecycle, web content management, and content publishing/deployment/delivery processes
• Strong understanding of SDLC methodologies (Agile, SCRUM)
• Strong communications skills
• Good understanding of Day CQ /Adobe AEM WCM capabilities including multisite manager and blueprinting as well as the use of online marketing components such as advanced targeting/personalization and multivariate testing
• Good understanding of integration patterns and content-centric application development patterns using Day CQ / Adobe AEM with or without a Portal, Search, Commerce package or other platforms
• Experience in Adobe Campaign, Adobe Analytics and Adobe Target and Adobe migration projects
• Prior experience collaborating and interacting with stakeholders and clients
• An understanding of the general capabilities of the AEM platform and experience working with user-facing interface design and development

• Manages small to midsize subset of respective portfolio and ensures on-time delivery of business initiatives.
• Participates in respective TPO area operational planning process and provides input to defining objectives.
• Provides input into the business and technical fitness of respective application portfolio and insights into potential cost efficiencies.
• Manages support activities in conjunction with infrastructure and operations teams to ensure the application products perform well in production.
• Manages respective vendor relationships and respective budgets. Ensure that application processes (including those of external service providers) are conducted in line with corporate social responsibility, environmental and technical policies and applicable standards.
• Works with security team to ensure that the organization's application products are effectively secured and that risks are mitigated.
• Supports Director Technical Platform Owner (TPO) and product management to implement and manage application product roadmaps status reporting, metrics and benchmarks.
• Manages the development of processes and tools in conjunction with infrastructure and the DevOps members, to automate the handoff of code releases (DevOps).
• Manages application group personnel, developing their skills and capabilities to meet the needs of the organization, as well as building on existing recruiting capabilities to address new needs and skills gaps.
• Develop productive relationships with product managers and Business Relationship Managers (BRMs) across the organization to provide insights on how applications can enable sources of value.

• Strong understanding of software application development principles and processes.
• Understands the business objectives and has business domain knowledge to execute on objectives.
• Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management.
• Strong ability to collaborate and build relationships.
• Strong organizational skills, the ability to perform under pressure and management of multiple priorities with competing demands for resources.
• Strong analytical, data-processing and problem-solving skills.
• Bachelor’s degree in computer science, engineering, finance, business management or a related field.
• Typically, has a minimum of five to seven years of experience
• Previous experience managing or leading a team in application product development or implementations is preferred.
• Has experience in liaising with middle management.
• Experience with lean IT, agile development, and DevOps principles and frameworks preferred

• Independently manage medium and large projects where the project involves multiple internal and potential client staff
• Complete work and client deliverables within agreed-upon timeframes
• Develop and deliver client and internal status; regularly recommend resolutions to issues
• Independently identify and resolve client issues
• Lead design and plan sessions with the client
• Organize/direct, lead, and deliver client reports and present recommendations to client
• Develop and maintain strong client relationships with all client levels, including mid and senior level management
• Manage all aspects of client account; consistently medium/large small accounts
• Strong past development experience in order to architect software solutions within a variety of technology stacks
• Generate ideas and articulate high-level plans for new technology line-of-business
• Fully utilize the Quality Assurance team by adhering to the established business process
• Estimate project times and costs accurately

• Demonstrate effective pre-sales capability – both presentation and delivery
• Write daily internal status reports
• Properly set expectations with the client and supporting team
• Lead design and planning sessions with client
• Write client analysis reports with recommendations
• Make effective use of system diagramming for reports and analysis
• Demonstrate excellent planning and organization
• Produce a risk assessment and mitigation analysis for applicable projects
• Mentor other consultants
• Driven learner who loves researching new technologies
• Well educated and experienced technologist who can function throughout the entire technical stack
• Business minded professional who understands how to transform business needs into technical solutions
• Collaborative manager who is able to work independently or as part of a small team
• Strong verbal and written communicator with the ability to interface directly with clients

• Diagnoses mechanical, software, network and system failures, using established procedures.
• Services and Repairs designated equipment, in an assigned territory, to company standards and specifications.
• Prepares reports for analysis of product failure trends and service ability issues ensuring accurate information and record keeping.
• Complete working knowledge and aptitude of multiple product groups. This includes all aspects of troubleshooting and diagnostics. This level is the final comprehensive tier to include work flow analysis, customer relations and ultimately customer satisfaction and retention.
• Meets customer demands by providing efficient, responsive and accurate flow of service information.
• Maintains all technical information and company property assigned and provides direction to less senior engineers in same.
• Provides the solutions of escalated technical and / or customer service related problem areas for any territory requested.

• General education and/or vocational training plus 1 to 2 years of related experience.
• Associates degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience.
• Possess a basic understanding of internet environments. Successful completion of the 120 day introductory period and completion of the PDIF new hire class.
• May require some travel (valid driver's license and acceptable driving record necessary.
• Must be able to work in a 24x7 environment, perform shift work and do on-call rotations (applies to those servicing PPS\LFS equipment).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling).

• Assists with the preparation of detailed specifications based on gathered requirements; analyze requirements and evaluates options to best address software system requirements.
• Collects and analyzes information from system users to provide input into system scope and objectives.
• Performs hands-on activities to develop, tune, maintain, and support nightly processing, reporting, and query capabilities to ensure a high performing system.
• Works with project members to develop specifications, diagrams and flowcharts.
• Installs highly configurable software by reading and interpreting manuals and learning the software.
• Performs basic troubleshooting of system issues and develops minor enhancements.
• Supports and assists with the creation of technical documentation.

• Knowledgeable in general technology concepts (i.e. applications, databases, browsers, etc.)
• Basic knowledge of IT systems.
• Builds knowledge of the organization, its processes, and customers to support successful system implementations.
• Recognizes the need for occasional deviations from standard practices.
• Ability to analyze and solve business problems.
• Ability to work in a team environment.
• Basic understanding of computing concepts and paradigms (i.e. web based app, integrations, networking, etc.)
• Good knowledge of Microsoft Office Suite and other business-related software.
• Bachelor’s degree in Information Technology or a related discipline; or equivalent experience.
• Some experience in a technical role supporting applications is highly preferred.
• System analyst/technical support experience and/or Business analyst/technical writer experience is a plus.
• Typically, requires a up to 3 years of related experience.

• The candidate will provide quality assurance testing with automation focused for new/updated CMS templates and components developed using Adobe AEM Platforms.
• Create automation test framework using open source tools like Selenium
• Create automation scripts using Selenium Web Driver, Jenkins and Maven and perform regression testing
• Migrate test scripts created using Selenium framework to Cucumber framework
• Prepare test plan and test case documents and write test procedures
• Design, develop, test, maintain and executes reusable test automation scripts across different test environments for consistency. Ability to execute test cases manually (if needed) based on business requirements.
• Coordinate regression test automation activities across all supported applications
• Work with requirements team to define test cases and maintain traceability
• Report defects and escalate issues as needed

• Strong Experience in CMS Testing
• Experience with automation test framework using open source tools like Selenium
• Experience with automation scripts using Selenium Web Driver, Jenkins and Maven and perform regression testing
• Experience using Adobe AEM Platforms
• Experience in test script migration using Selenium framework and Cucumber framework

• Good working experience on ECOM SALES FORCE and Downstream connected systems.
• Will create use cases, develop and maintain test specifications, test cases, test scripts and test data.
• Responsible for estimating, coordinating and directing testing for multiple products projects and required E2E .
• Strong in Automation Testing and Salesforce Testing.
• Experience working in BDD/ Cucumber

• Hands on Cucumber
• Selenium type framework. Automation
• B2C Commerce experience

• Demonstrate leadership in areas of the Customer Service engagement
• Design and implement customer facing technical project plans
• Provide high level reports and status to both internal and customer project teams
• Organize and facilitate technical meetings with the customer teams
• Maintain knowledge of industry-wide attacks
• Provide interpretation and technical security guidance to assist with customer remediation
• Demonstrate Technical Leadership to both customer and internal parties

• Must have advanced skills/knowledge in some of the following:
• LogRhythm SIEM
• Syslog and other logging applications
• Information security
• Network security architecture and design
• Routers and access control devices
• TCP/IP networking
• ServiceNow End User Experience
• 1+ Year of working experience with LogRhythm SIEM
• Excellent customer service skills
• Excellent analytical thinking and problem-solving skills
• Strong communication skills
• Self managed and team oriented
• Project management skills
• Deadline and detail oriented
• Highly motivated
• High School Diploma or equivalent
• Bachelor's Degree in Information Technology
• At least 3 years experience in Information Security or Networking
• Certified in Security related Industry, Vendor, or Professional Certification

• Scoping and planning client engagements
• Managing teams to complete client work in accordance with established budget, workplans and staff resources
• Maintains ability to perform analysis and conduct detailed activities while also acting in leadership capacities
• Developing strategies for business transformations and developing roadmaps to effectuate those transformations
• Developing structured deliverables and distilling complex concepts into logical components
• Managing teams to create compelling value propositions
• Identifying and resolving issues critical to the clients' strategic and operational success
• Providing technical/functional content, including detailed data and business process analyses
• Developing and presenting conclusions and recommendations to senior client management
• Creating operational and technical implementation plans
• Developing leading industry insights to present to clients
• Managing client relationships and reporting project status
• Leading, coaching, developing and supervising the efforts of junior staff

• 4-6 years of experience in providing technology and/or business process advisory consultation, at least 1-2 years of which would ideally be with a professional services firm
• Experience managing projects on an end-to-end basis with minimal supervision
• Experience in strategic sourcing and / or outsourcing advisory
• Successful track record of business development for a professional services organization, including a solid professional network
• Outstanding analytical and problem-solving skills
• Experience negotiating complex technology, business process or outsourcing contracts
• Excellent writing, communication and presentation delivery skills
• Bachelor’s degree or equivalent experience preferred
• A commitment to inclusion and diversity, and openness to new ideas and perspectives
• Ability to travel around 50%

• Define and document physical, logical and network solution architecture view for an integrated solution that includes Sitecore infrastructure, Digital Asset Management, Campaign Management, Microsites, Search etc.
• Architecting PaaS Solution
• Estimate effort for implementation of Sitecore designs.
• Design and implement templates & layouts for Multi-site, Multi-lingual, Multichannel scenarios.
• Design and Implement all schema types including metadata/parameter schemas.
• Create and deploy medium/high complexity layouts and templates such as C# / .NET user controls, pages using Visual Studio.
• Develop Page and Data Templates Sitecore &.NET and/or XSL templates using XSLT.
• Design, develop and debug templates with Template builder.
• Architect, design and Develop workflows.
• Implement security configuration using groups, roles and permissions.
• Diagnose and solve common problems related to Sitecore implementation.
• Support sizing, capacity planning and non-functional requirement specification, benchmarking and recommendations for Sitecore solutions.
• Oversee installation, configuration and tuning of Sitecore in .NET environment.
• Design and implement integrated / automated translation solutions for multi-lingual solutions using translation manager integrated with Sitecore or other external translation environments.
• Evaluate other CMS products/vendors and articulate relative positioning of each CMS vendor in the multi-channel marketing and commerce space.
• Participate in workshops with business and technical clients to support problem definition and identification of key business processes.
• Liaise with Sitecore product engineering, professional services and support to help drive solutions.
• Drive mapping of client requirements to CMS capabilities across more than one CMS package

• Sitecore implementation experience (in Azure PaaS and/or in-prem)
• Experience in full website implementation that included experience design, SEO/SEM, content strategy, ADA compliance and integration with payment gateways
• Experience in client facing role
• Experience working with offshore team

• Develops high-level project plans and provides feedback on development strategy, development cost, product cost, project risks and timelines for each project
• Manages and coordinates multiple programs simultaneously
• Manage deliverables from multiple cross functional project teams of internal and external personnel through frequent teleconferences and in-person meetings to ensure resources are brought to bear in a timely fashion to resolve issues and assess opportunities to demonstrate system level integration readiness
• Assess project requirements and manage them to completion; identify personnel resource needs and communicate project status, present proposals and recommendations to mitigate logistics concerns to management
• Have basic domain background to help proactively identify dependencies in the program which can have the schedule impact
• Work closely with Marketing, Quality & Regulatory, Manufacturing and Clinical functional areas to meet project completion timelines

• BS in EE/BME/ME/CS
• MS/Ph.D./MBA would be an advantage
• 15+ years’ experience in program management, medical device experience will be a plus
• Good understanding of regulated product development
• Proven skills in understanding customer needs for diagnostic medical devices
• Good knowledge of documentation and process needs to meet FDA and CE regulatory requirements
• Experience in managing projects from inception to post-market sustaining
• Self-motivated person with a strong execution ability
• Must possess communication and interpersonal skills to work effectively in a fast-paced environment with minimal management oversight
• Must have strong analytical skills to analyze dependencies in a project and be able to proactively understand and anticipate the critical paths on projects

• Design, develop, and debug embedded software, using C, C++ for medical devices and systems
• Conduct investigational studies to understand firmware behavior
• Support software QA following Medical Device Software Life Cycle Process
• Provide post production support
• Interface with hardware design and development
• Write relevant design and test documentation

• 5+ years of experience in embedded software engineering
• BS or higher degree in Computer Science, Computer Engineering , Electrical Engineering or related field
• Experience in hands-on development and troubleshooting on embedded target
• Software Engineering with Python Experience
• Strong Bluetooth experience, preferred BLE on Nordic platforms
• Experience with other wired and wireless communication protocols; USB, TCP/IP, Wi-Fi etc.
• Hands-on system bring-up, testing, and troubleshooting on embedded targets
• Experience using RTOS’s and related stacks, time-critical, and interrupt-based design
• Adequate knowledge of reading schematics and data sheets for components
• Experience with embedded software tools, including compilers/linkers and static/dynamic analyzers, configuration management and bug tracking tools.
• Background in using lab equipment including logic analyzers, oscilloscopes, multi-meters etc.to test code functionality
• Familiarity with power management of battery-operated devices, memory management, security and safety critical software.

• Combine your technical expertise and problem-solving passion to work closely with clients, turning complex ideas into end-to-end solutions that transform our clients’ business
• Translate clients requirements to system design and develop a solution that delivers business value
• Lead, design, develop and deliver large-scale data systems, data processing and data transformation projects
• Automate data platform operations and manage the post-production system and processes
• Conduct technical feasibility assessments and provide project estimates for the design and development of the solution
• Mentor, help and grow junior team members

• Demonstrable experience in data platforms involving implementation of end to end data pipelines
• Good communication and willingness to work as a team
• Hands-on experience with at least one of the leading public cloud data platforms (Amazon Web Services, Azure or Google Cloud)
• Implementation experience with column-oriented database technologies (i.e., Big Query, Redshift, Vertica), NoSQL database technologies (i.e., DynamoDB, BigTable, Cosmos DB, etc.) and traditional database systems (i.e., SQL Server, Oracle, MySQL)
• Experience in implementing data pipelines for both streaming and batch integrations using tools/frameworks like Glue ETL, Lambda, Google Cloud DataFlow, Azure Data Factory, Spark,
• Spark Streaming, etc.
• Ability to handle module or track level responsibilities and contributing to tasks “hands-on”
• Experience in data modeling, warehouse design and fact/dimension implementations
• Experience working with code repositories and continuous integration
• Developer certifications for any of the cloud services like AWS, Google Cloud or Azure
• Understanding of development and project methodologies
• Willingness to travel

• You know and understand the legacy monolithic architecture and how to convert to a more modern API based architectures that are highlight scabble, easy to use and flexible to support many third-party ecosystems.
• Lead projects within architecture. Work with Product Owner/Business Analysts to understand functional requirements and interact with other cross-functional teams to architect, design, develop, test, and release features
• Facilitate technical workshop sessions/discussions with medium to large teams to drive alignment on the technology architecture and solutions
• Drive Proof of Concept (POC) and Proof of Technology (POT) evaluation on interoperable technology platforms
• Use Apigee recommended best practices, recommend solutions with strong security mechanisms and highly scalable and reliable architecture models
• Support multiple Agile Scrum teams with planning, roadmapping, scoping and creation of technical solutions for the new product capabilities, through to continuous delivery to production.
• Liaise with India team and clients for resolving technical dependencies, issues, and risks during the implementation phase
• Demonstrate broad solutions technical leadership, impacting significant technical direction, exerting influence outside of the immediate team and driving change.
• You will provide technical leadership and are quick to establish and leverage relationships to deliver excellent results.

• Bachelor’s Degree in Computer Science or equivalent experience
• At least 8 years of experience in technology consulting, enterprise solution architecture, API strategy and modernization of API ecosystem.
• Experience in defining roadmap of API ecosystem and API product comparison/fitment matrix for the large enterprises
• Good understanding and experience with large ecommerce marketplaces (like ebay, amazon, shopify,etsy, stamps.com etc) and ecommerce webstores.
• At least 4 years of experience in Enterprise Integration/Middleware Solutions, API Management in building solutions and architectural frameworks.
• At least 2 years of experience in API Development and Strategy
• Extensive project experience with designing and implementing APIs using Apigee Edge
• At least 2 years of experience in implementing API Security and Access Control (OAuth/SAML, Web SSO, SSL etc.)
• Knowledge of API best practices and performance tuning
• API Analytics - generation of custom reports and integration with external tools like Splunk
• Developer portal setup and customization, self-service partner enablement for APIs
• Knowledge of build and deployment methodologies with Apigee across environments
• Experience in API Administration and Session Management best practices
• Strong knowledge of Apigee component architecture and implementation configurations
• Experience setting up Apigee Edge environments and configuring various components
• High availability, load balancing and failover configurations with Apigee
• API Support and experience in supporting the Apigee environments and APIs across environments and Knowledge of API governance processes including DevOps/CI/CD
• Knowledge of health checks and monitoring procedures for Apigee components & APIs
• Knowledge of other API Management tools and experience in product comparisons with respect to business and technology requirement matrix
• Prior experience of API integration with large ecommerce marketplaces (like ebay, amazon, shopify,etsy, stamps.com etc) and ecommerce webstores.
• Knowledge of the logistics ecosystem in the ecommerce marketplaces.
• Experience with Payment, Billing enterprise systems and integrations via APIs
• API monetization strategy and knowledge of various models of monetization.

• Must be able to write correct, stylistically conventional code in at least one major language.
• Must demonstrate a deep understanding of data structures and algorithms.
• Experience designing, building, and deploying applications from end-to-end.
• Experience working on security or compliance protocols.
• Designing backend systems in an environment sensitive to data security and privacy regulations.
• Responding to data breaches or security incidents.
• Working with legal and compliance experts to set and update compliant information security policies.
• Significant experience working with Python and Java, Scala or a related language.

• Collaborate with cross-functional teams to plan, build and ship high-quality features.
• Mentor team members through practices like pair programming and code reviews.
• Help design the long-term vision of our technology.
• Promote best practices to improve the quality of our code and processes.
• Drive technical decisions within the team.
• Advocate for quality and test automation.

• 5+ years of Java web application software engineering experience.
• 2+ years experience working on microservices with Spring Boot framework.
• Experience designing and building a microservice.
• 2+ years experience working with Kafka event system
• Strong knowledge and a passion for software best practices and design patterns.
• Strong teamwork, leadership, and time management skills.
• Passionate about agile practices and continuous improvement.
• Business level English fluency required (verbal and written skills).
• Experience with payments systems.
• Experience with gRPC
• Experience working with a remote-first and globally distributed team.
• Travel industry experience is a plus but definitely not required!
• Experience with Atlassian products [Jira/Confluence/Bitbucket].

• Design, develop, test, and deploy production services and systems that serve thousands of users 24*7
• Work closely with Architecture, DevOps, Security and Compliance teams to achieve the company’s short- and long-term goals
• Facilitate collaboration with other platform engineers, product engineers, and cross-functional teams to solve interesting and challenging problems delivering customer value
• Be a valued member of an autonomous, cross-functional agile environment
• Be a good team player, a coder at heart, and a problem solver in attitude
• Be a leader of the company-wide backend developer community affecting and driving our architecture and the craft across the company

• Overall 5+ years of progressive industry experience in building enterprise-class SaaS platforms and applications
• Minimum 3+ years of hands-on experience in designing, building, testing, debugging, and maintaining large-scale, high-throughput domain and event-driven microservices-based systems
• Strong hands-on experience on Java, SpringBoot, Microservice, and MySQL
• Strong conceptual and hands-on practical understanding of distributed computing, streaming systems, and relational databases
• You are comfortable with large scale production systems encompassing APIs, gateways, orchestrators, databases, load balancing, monitoring, distributed systems, and security
• You have familiarity with and enthusiasm for software engineering best practices, including but not limited to testing, continuous integration, and continuous delivery
• You have the ability to think out of the box and learn new technologies
• You have the ability to thrive in a rapidly evolving, globally distributed, and remote-first environment
• Experience on gRPC, Avro/Protobuf
• Experience with authentication, authorization, tenancy management, configuration management, etc.
• Experience using tools such as Datadog, Docker, Kubernetes, Helm

• Architect and improve our infrastructure in AWS.
• Help build the Kubernetes platform.
• Automate the platform with infrastructure-as-code and configuration management.
• Drive successful product and engineering projects to production.
• Support software development processes via CI/CD pipelines.
• Evolve system security, reliability, scalability, performance, and quality.

• Bachelor’s degree in Computer Science or related field, or equivalent experience.
• 5+ years experience as a DevOps Engineer, working in AWS, GCP, or Azure.
• 2+ years strong Experience in Kubernetes.
• Strong Experience with Docker methodologies and delivery.
• Strong Experience with monitoring, logging, and alerting technologies (Datadog preferred, New Relic, Splunk).
• Experience with infrastructure-as-code methodologies such as Terraform.
• Experience with designing, building, and supporting CI/CD pipelines
• Experience supporting production web applications on the scale of hundreds to thousands of servers.
• Experience with web application servers (NGiNX, Apache), databases (MySQL, PostgreSQL, Redshift, Aurora), cache technologies (Redis, Memcached), queue technologies (SQS).
• Experience with Kafka.
• Exceptional skills in linux system administration.
• Exceptional written and verbal communication in English.
• Ability to work remotely and manage your own time in an international team.
• Experience implementing and scaling Elastic Kubernetes (EKS) platforms.
• Experience implementing blue/green and canary deployments.
• Experience with immutable AMIs/containers and deploys.
• Experience working in an Agile Scrum team with Jira.
• Experience working in a PCI-compliant environment.
• Experience creating auto-remediation workflows such as with Stackstorm.

• Manage and drive an Agile team and their ceremonies to ensure customer needs are met
• Collaborates with all of our companies team members in establishing prioritization and timeframes for key company goals
• Leads the development of an Agile Team and provides tracking, reporting, and updates weekly using Scrum methodology
• Responsible for grooming and maintaining a healthy team backlog for proper sprint planning and prioritization
• Close collaboration with other Solution Delivery team members outside of the Agile team to accept intake of initiatives to be completed and to hand off completed initiatives that require Change Management activities.
• Determines which deliverable will be put into development at which time
• Repeats the prioritization process for each iteration of the product
• Map out realistic project dependencies to implement the most efficient sequence of development
• Works with the Scrum Team to identify, define, and organize the steps required for the subsequent iterations
• Meets with team members to identify any areas of the development process that may benefit from potential improvements
• Ability to define any and all user stories needed to deliver the next iteration
• Excellent communication skills, especially with customers, leadership and executives
• Continuous problem-solving ability
• Prepares content and assists in creating Learning and Development modules, skilled cohorts, and other training activities.
• Other duties as assigned.

• Bachelor's Degree and five years of experience in Scrum Team leadership, Solution Delivery, or Project Management required.
• Excellent communication, collaboration, team building, and relationship management skills are required.
• Must have prior healthcare experience. Implementation experience with EPIC, Cerner, or other similar electronic records is preferred.
• Must be able to collaborate with our Technical Group disciplines and business stakeholders to create and evaluate business cases, requirements, schedules, quality assurance, training, and communication plans.
• Must have experience working with custom software and managing software release deployments.
• Must demonstrate excellent skills with Microsoft Office, Project, Word, and Excel
• Must have a strong ability to communicate technical matters to business partners, senior executives, and strategic partners. Must be able to present thoughts and opinions clearly and promptly at all levels.
• Must be able to manage schedules and manage change.
• Must demonstrate a deep understanding of metrics associated with Scrum performance.
• Must have fantastic follow-up skills.
• Must have experience working with Agile (Scrum) development methodology.
• Product Owner, Scrum Master, or other Scrum Certification is a plus.
• Working knowledge of Jira is a plus
• Must have extensive knowledge regarding Scrum framework and Scrum team leadership. The ability to assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to build knowledge and skills continuously; Shares expertise with others.
• Develops sprint plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service.
• Responds to requests for service and assistance. Meets and delivers on your commitments.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
• Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Analyze and document business requirements for projects and software customizations or configurations, you will work hand in hand with business partners and development staff to translate requirements into deliverables.
• Conduct vendor software analyses to compare and evaluate products and determine which solutions best meet our needs. You will also perform build-vs-buy assessments and present recommendations to leaders.
• Review and present software upgrades to business partners; once new or enhanced functionality has been released, you will analyze and test new features and help guide your business partners on using new functionality.
• Identify opportunities to leverage the Google (G Suite) platform in order to support and enhance business partner collaboration and productivity needs; work directly with business partners to understand and define needs, then research and present potential G Suite solutions.
• Write SQL statements in order to analyze and compare datasets, looking for trends, issues, or areas for improvement.
• Implement and manage standard testing procedures for system changes, which may include creating, reviewing, executing, and tracking test plans and results. You will also be responsible for validating testing procedures to ensure they meet both business and technical requirements.
• Provide assistance to IT Support team by reviewing issues reported from end users, determining and reconciling discrepancies, solving for root cause of errors, and establishing procedures to correct them.
• Perform additional analysis, special projects, and other duties, as needed.

• Bachelor's degree preferred, with an emphasis in business or information technology desired.
• 3+ years relevant business analysis and/or consulting work experience required. Experience in the real estate industry a plus!
• Strong analytical skills, problem solving capabilities, as well as project management experience desired.
• Strong communication and presentation skills – able to speak and write in a clear and articulate manner to all levels of the organization.
• Familiarity with Property Management System platforms (i.e. MRI, Yardi, RealPage, etc.) strongly preferred.
• Experience utilizing Agile solution delivery lifecycle methodologies required.
• Must be proficient in documenting use cases and experienced in software quality assurance and technology testing practices.
• Proven strong work ethic, ability to make decisions, and adaptable to changing priorities in a fast-paced environment, without sacrificing quality of work product. Detail-oriented and well-organized, with an exceptional ability to multitask.
• Team player that demonstrates flexibility and the ability to integrate and work well with others.
• Motivated to succeed with capacity to assume increasing responsibility.
• Experience utilizing Google G Suite products, a plus!
• Knowledgeable & Analytical. Your background includes a combination of business and information technology, which you’ve built through both educational and professional experiences. You’re comfortable with information gathering, data collection, and data analysis, in addition to problem solving with a customer focus in mind. You also have a broad-based familiarity with building data models, evaluating trends, and identifying areas for improvement. Without a doubt, you’ve got strong analytical skills and you know how to apply them accordingly across a variety of data-related activities.
• Technologically Savvy. You’re knowledgeable about the Google (G Suite) platform and how it can enable collaboration and productivity. You’ve got a solid proficiency in writing SQL queries. You’re also comfortable working with relational database concepts and have a knack for quickly mastering new software. In other words, technology is one of your closest friends!
• Business Liaison. When it comes to integrating business process with systems you enjoy being the conduit with your business partners to lead the project execution and train affected users. You work closely with business partners to gather needs systematically, review viable solutions, test new functionality along the way, and track post-implementation results. Data helps you schedule work, implement agreed-upon changes, and complete assigned projects timely.
• Strong Communicator. Your writing and speaking skills are clear, articulate, and effective, demonstrating your ability to interact with all levels and various teams within the organization and be understood. In addition, you’re skilled in compiling and delivering presentations that help to coordinate efforts between business partners and IT. By delivering clear communication, you help to ensure that projects stay on time, deliverables meet budget, and key stakeholders are aware of project statuses.
• Passionate. Motivated. Eager to Learn. You are resourceful, ask smart questions, challenge the status quo, and regularly seek to understand. You invest extra energy to reach your goals. And when a special project arises, you volunteer!

• Analyze and document business requirements for projects and software customizations or configurations, you will work hand in hand with business partners and development staff to translate requirements into deliverables.
• Conduct vendor software analyses to compare and evaluate products and determine which solutions best meet our needs. You will also perform build-vs-buy assessments and present recommendations to leaders.
• Review and present software upgrades to business partners; once new or enhanced functionality has been released, you will analyze and test new features and help guide your business partners on using new functionality.
• Identify opportunities to leverage the Google (G Suite) platform in order to support and enhance business partner collaboration and productivity needs; work directly with business partners to understand and define needs, then research and present potential G Suite solutions.
• Write SQL statements in order to analyze and compare datasets, looking for trends, issues, or areas for improvement.
• Implement and manage standard testing procedures for system changes, which may include creating, reviewing, executing, and tracking test plans and results. You will also be responsible for validating testing procedures to ensure they meet both business and technical requirements.
• Provide assistance to IT Support team by reviewing issues reported from end users, determining and reconciling discrepancies, solving for root cause of errors, and establishing procedures to correct them.
• Perform additional analysis, special projects, and other duties, as needed.

• Bachelor's degree preferred, with an emphasis in business or information technology desired.
• 3+ years relevant business analysis and/or consulting work experience required. Experience in the real estate industry a plus!
• Strong analytical skills, problem solving capabilities, as well as project management experience desired.
• Strong communication and presentation skills – able to speak and write in a clear and articulate manner to all levels of the organization.
• Familiarity with Property Management System platforms (i.e. MRI, Yardi, RealPage, etc.) strongly preferred.
• Experience utilizing Agile solution delivery lifecycle methodologies required.
• Must be proficient in documenting use cases and experienced in software quality assurance and technology testing practices.
• Proven strong work ethic, ability to make decisions, and adaptable to changing priorities in a fast-paced environment, without sacrificing quality of work product. Detail-oriented and well-organized, with an exceptional ability to multitask.
• Team player that demonstrates flexibility and the ability to integrate and work well with others.
• Motivated to succeed with capacity to assume increasing responsibility.
• Experience utilizing Google G Suite products, a plus!
• Knowledgeable & Analytical. Your background includes a combination of business and information technology, which you’ve built through both educational and professional experiences. You’re comfortable with information gathering, data collection, and data analysis, in addition to problem solving with a customer focus in mind. You also have a broad-based familiarity with building data models, evaluating trends, and identifying areas for improvement. Without a doubt, you’ve got strong analytical skills and you know how to apply them accordingly across a variety of data-related activities.
• Technologically Savvy. You’re knowledgeable about the Google (G Suite) platform and how it can enable collaboration and productivity. You’ve got a solid proficiency in writing SQL queries. You’re also comfortable working with relational database concepts and have a knack for quickly mastering new software. In other words, technology is one of your closest friends!
• Business Liaison. When it comes to integrating business process with systems you enjoy being the conduit with your business partners to lead the project execution and train affected users. You work closely with business partners to gather needs systematically, review viable solutions, test new functionality along the way, and track post-implementation results. Data helps you schedule work, implement agreed-upon changes, and complete assigned projects timely.
• Strong Communicator. Your writing and speaking skills are clear, articulate, and effective, demonstrating your ability to interact with all levels and various teams within the organization and be understood. In addition, you’re skilled in compiling and delivering presentations that help to coordinate efforts between business partners and IT. By delivering clear communication, you help to ensure that projects stay on time, deliverables meet budget, and key stakeholders are aware of project statuses.
• Passionate. Motivated. Eager to Learn. You are resourceful, ask smart questions, challenge the status quo, and regularly seek to understand. You invest extra energy to reach your goals. And when a special project arises, you volunteer!

• Ensuring data is collected accurately to build a robust data set from which insights and analysis will be based.
• Exceptional written and verbal communication skills within the agency and to the client are necessary as this person will be working with multiple geographies (agency offices, client sites, etc)
• Possess an in-depth knowledge of a client’s website architecture, online business model & marketing strategy.
• Function as a subject matter expert on utilization of Tag Management Systems to enable the capture of marketing analytics data.
• Consult and advise key stakeholders & drive client success based on key performance indicators and business drivers
• Interact frequently with clients via phone, email, and/or in person with marketers, analysts, and web developers
• Consult directly with clients, account services, delivery, and web development teams within the agency on projects requiring tag management implementation, analytics strategy, and analytics platform remediation
• Provide best practices consulting services to clients in solving their web analytics and site optimization platform strategy and technical needs by designing technical site and page-implementation strategies
• Translate Business Requirements into a Solution Design Document used for implementation support, guidance and documentation of processes
• Stay current with the latest developments with Data Platforms (Analytics, Tag Management, Testing, Optimization and Data Management) and techniques to help our team stay on the cutting edge of marketing analytics.
• Lead customer, vendor, market analyst and client interviews from a data standpoint
• Develop and present solutions and recommendations
• Actively participate in new business development activities
• Practice development, including recruiting, training, thought leadership and community building

• JavaScript, jQuery, CSS and HTML skills, and able to be a leader in this area of expertise
• Understanding of web analytics tool basics: tags, cookies, variables.
• Strong understanding of tag management systems: tags, rules, variables, and jQuery
• A solid understanding of advertising, marketing and strategic brand management and how to best leverage these in a digital environment
• Experience presenting in front of groups, to clients, and via web conference
• Strong attention to detail and QA abilities
• Strong interpersonal skills, a positive attitude and the ability to thrive in a collaborative agency environment with multi-disciplinary teams required
• The ability to successfully manage multiple internal and external initiatives/projects in a deadline-driven environment
• History of working with new business teams on requests for proposal/information and presenting analytics documentation demonstrating agency skillsets.
• Experience in creating case studies, point of view documents or white papers in line with your job function in analytics.
• Work with internal team to continually streamline processes and find efficiencies in the day-to-day work processes done by the data platforms team.
• Experience working on testing, targeting and personalization projects with both targeting and optimization tools and data management platforms (DMP).
• Bachelor's degree (BA/BS) from a four (4) year, accredited college or university in Computer Science, Marketing, or a related field of study
• A minimum five (5) years of experience with data platform tools and methods to be used for website/ad campaign research, site testing and targeting, and/or display ad targeting
• A minimum three (3) year of experience using tag management systems
• An equivalent combination of education and experience may be considered.
• Special consideration given to candidates with a firm understanding of the following tools (in order): Adobe Analytics, Adobe Launch, Google 360 Suite, Google Tag Manager, Adobe Target, Optimizely, Tealium, Ensighten, or Signal.

• Work with database and system owners to connect to new data sources
• Build pipelines that feed the common data model (Ontology), and derive relevant data attributes
• Work with SMEs to understand current and historical compliance requirements and convert business logic to code
• Work with SMEs to validate derived data attributes

• Ability to modify and create new data transformation pipelines (data from source systems come in many forms: json parsing, PSPS viewer, etc.)
  • Required language competencies: PySpark, object-oriented programming experience
• Ability to communicate with SMEs to translate data needs into code

• Microsoft background, Azure cloud experience
• Hands on experience of coding, building design and can work directly with clients
• Azure data lake, databricks, Azure functions, Integration, API management
• Azure DevOps (ARM or Terraform templates, Build &/ Release pipelines in YAML)
• Azure Cloud - IaaS (VNet, VM etc) & PaaS service experiences (e.g. AKS, Azure SQL, CosmosDB, Storage account etc.)
• One programing language experience, preferably python

• At least 1-2 years of work experience in a business environment, with a minimum of 12 months successfully working within an intensively client-focused model such as an external consulting or marketing services firm
• Bachelor’s Degree in Marketing, Statistics or equivalent experience
• A storyteller, be able to make sense of data and extrapolate meaningful and actionable insights
• Fluent in Social Media platforms such as Facebook, Twitter, Tik Tok, Instagram, YouTube, and LinkedIn
• Experience in creating and delivering presentations using PowerPoint
• Strong experience with excel
• Social Listening experience (Netbase) preferred

• Work directly with the Media team and channel leads to understand campaign structure, changes in media execution and market conditions that influence performance.
• Partner with the account leads to summarize and clearly communicate results and recommendations to clients.
• Assist Data colleagues to QA/validate data collection in media measurement tools such as Adobe Analytics
• Think cohesively about program performance cross-channel to:
• Generate insights about “why”
• Make recommendations for optimization and/or testing
• Manage workflow of assigned tasks with JIRA
• Attend regular team meetings

• The applicant should have at least 3-5 years of work experience in a business environment, with a minimum of 2 years successfully working within an intensively client-focused model such as an external consulting or marketing services firm
• Bachelor’s Degree in Marketing, Statistics or equivalent experience
• A storyteller, be able to make sense of data and extrapolate meaningful and actionable insights
• Intellectually curious
• Ability to work on a fast-paced and account and pivot as priorities change
• Digital measurement/analytics tool(s): Adobe Analytics, Google Analytics or similar
• Media measurement tool(s): Adobe Campaign, AdWords, Search Ads, Facebook for Business, etc.
• SQL, Python, R
• Paid media execution – search, social, display, video – and related performance metrics, e.g. cost per acquisition, bounce rate, click-through rate, reach
• Performance marketing or lead/demand gen media programs
• Financial services or personal finance vertical (or medical underwriting insurance)
• Desire to learn

• This role will be responsible for creating advanced reports specifically for projects related creative advertising and social media.
• This candidate will be analyzing data and translating the results to various groups on the project, so a background with data visualization and storytelling is very helpful.
• Expectation is that you can work independently and own projects when needed, but also work collaboratively across departments.
• Communicate clearly and proactively with internal teams, and client communication as relevant to the role.
• Ability to interpret and articulate data clearly and concisely.

• 3+ years experience with creative, social, and media reporting in an agency or consultative context; automotive experience is a plus
• Able to work independently to generate insights for multiple campaigns across multiple product lines
• Familiar with front-end visualization tools
• Familiar with various marketing and advertising technology tools
• Client-facing, resourceful

• Analyze, Identify, develop, test and document interfaces and integration flows using Mulesoft Anypoint platform including Mule Runtime, Connectors, Design Center and API management
• Translate business requirements into well‐architected solutions that best use the Mulesoft platform.
• Proactively ensure the highest levels of systems and infrastructure availability (internal IT, vendors, cross-department),explain complex technical issues to project managers, developers, team leads and architects in an easy-to-understand manner, and recommend clearly thought-out solutions
• Understanding of Sync/Async communication patterns and problem-solving abilities with respect to Message Sequencing, Correlation, and Queuing
• Knowledge of Web Services Interoperability, WS-* standards and ability to suggest, criticize and formulate solutions.
• Develop solutions by designing system specifications, standards, and programming

• Good knowledge of SOA architecture and fluency in web service standards such as WSSE and technologies (XML, SOAP, WSDL, XSD, UDDI, REST)
• Test and improve performance of the APIs in terms of response time, reliability, and resource usage.
• Implementation experience with framework-based .Net and .Net core solutions is preferred
• Monitor application performance, identify potential bottlenecks in the holistic solution, and recommend fixes

Key Responsibilties:

• Understand functional and non-functional requirements and elicit business solutions
• Evaluate solution options and lead solution design using best practice/design patterns
• Estimate and plan tasks for the solution
• Take ownership of the solution from end to end, and be responsible for translating functional requirements into a solution

Required Skills and Experience:

• Strong development background with latest Architecture trends, Java/Java EE Technologies Spring, Hibernate, Spring Boot, Design Patterns, Object Oriented Programming Concepts
• Experience of Microservice based solution development and delivery, experience with APIs design and development
• Working experience with Microsoft Azure
• Thorough experience in defining and applying design standards, patterns, quality matrix depending on the solutions
• Working experience with various CI/CD tools, DevOps, Agile, Scrum methodologies
• Working experience with data platforms (relational and/or NoSQL) and messaging technologies
• Working experience with Docker and Kubernetes
• Working experience with Adobe AEM is nice to have
• Experience in working with globally distributed team across North America and India
• Excellent communication skills to communicate across functional and technical teams effectively and clearly
• Excellent problem-solving skills

• Hands on experience in backend design & architecture of high volume enterprise products
• Responsible for server-side web application logic as well as the integration of the front-end application/programs
• Writing reusable, testable, and efficient code
• Basic Understanding of in-memory caching engines like Redis or Memcached (preferred, not required)
• Proficient understanding of code versioning tools, such as Git.
• Collaboration with Front-end developers.
• Responsible for understanding and communicating technical implementation requirements & statuses to appropriate team members in the given timeframe.
• Expected to have a good understanding of micro-services & monolithic architectures including limitations and trade offs between the two
• Developer is expected to analyze, design, coordinate development & testing of various technical solutions along with team members
• Test Driven Development of assigned modules with hands-on experience in writing unit test cases and working with jenkins or any other CI/CD framework
• Good Understanding of Design Patterns, Design principles (SOLID, Gang of Four, TOGAF, etc)
• Participate in Technical Documentation, Knowledge Transfer & Training sessions by sketching out UML design, review new code & legacy code for improvements thereafter

• Degree in Electrical Engineering, Computer Science, Computer Engineering or equivalent.
• 2+ years of hands-on development experience in full stack development of JAVA applications with hibernate and spring.
• Knowledge of building applications using Java.
• Good Understanding of J2EE, MVC Architecture, Struts, Liferay, Hibernate, Spring Frameworks
• Understanding of ReSTful Web services
• Understanding of RDBMS like Oracle / MySQL
• Experience of working with the Manufacturing industry such as Steel, Cement, Chemicals or Medical, where applications need to be supported for 24x7 will be a catalyst in selection.

• Analyze current infrastructure used for custom solutions and develop processes to improve and expand on them
• Provide timelines and estimates on infrastructure improvements and implementation
• Create scripts for Infrastructure as Code deployments
• Create and maintain technical documentation such as architecture diagrams
• Advise project teams on best practices regarding use of cloud resources
• Provide team members clear steps and timelines for implementation
• Implement and maintain continuous integration pipelines
• Coordinate between client security teams and our development team
• Mentor and train engineers on cloud processes to integrate on a specific project and company wide
• Review and execute automated test suites

• Experience working with cloud-based architectures (preferably Azure)
• Terraform and PowerShell experience
• Experience with continuous integration
• Experience with scripting languages
• Demonstrated project and leadership skills
• Demonstrated understanding of security best practices
• Degree in Computer Science or Software Engineering is preferred

Key Responsibilities:

• Work with the technical architect to create Drupal solution designs.
• Develop and enhance custom modules using Drupal best practices.
• Work with Agile team to estimate and prioritize stories for designed solutions.
• Lead migrations from Drupal 7 to Drupal 9 for enterprise-scale Drupal web sites.
• Provide technical development and analysis across all project types. Specifically focuses on scalable enterprise-level projects.
• Deploy build artifacts to various tiers following repeatable processes using Acquia tooling.
• Troubleshoot and resolve production issues
• Lead Drupal version upgrades, including patch re-rolling, new issue identification and deployment planning.
• Mentor team members on development best practices and participate in code reviews.
• Define and develop automated build, test and deployment scripts using Acquia Pipelines, Jenkins or other tools.
• Analyze and resolve technical and application issues through debugging, testing and product verification.
• Support the team in establishing, and documenting, best practices, design patterns, and coding standards.
• Support business development by reviewing and improving proposal response to Drupal requirements

• 5 years Drupal experience, at least 2 years being 8/9 experience.
• Demonstrable experience creating custom modules using Drupal services and APIs, as well as writing unit/behavioral tests for that code.
• Experience troubleshooting, debugging and patching Drupal core and contrib module issues.
• Experience with multi-lingual sites using content moderation and content translation.
• Experience with Drupal caching on a highly trafficked web site. Including properly implementing Drupal Developer Skills, 5 years Drupal experience, at least 2 years being 8/9 experience

Key Responsibilties:

• Structuring a newly scaling team for maximum effectiveness including opportunities for efficiency, supporting documentation and training of team, managing risks, and supporting a strong team culture
• Serve as client liaison, looking for opportunities to strengthen client relationship, regularly align expectations, look for new business opportunities, and understand inter-related elements of the program to design effective delivery
• Ensure full team is operating efficiently with a priority on acceleration
• Support new business efforts periodically
• Provide direction to PM team to ensure smooth business operations of the program

Required Skills and Experience:

• Experienced at scaling teams
• Deep Digital/Web experience mandatory – specifically creative/UX 
• Ability to recognize and nurture new business opportunities and identify areas where we can deliver more value 
• Ability to cultivate trust-based relationships and positive rapport with the client 
• Understanding of team members' roles and ability to support collaboration 
• Ability to protect our team's time from distractions 
• Ability to drive a complex program 
• AEM and Design System experience a plus 
• Familiarity with Content Strategy 
• Ability to manage client expectations 
• Ability to adapt to changing environments 
• Effective communication skills 
• Project management skills

• Independently lead end to end delivery of a mid-sized project including requirements detailing, estimates, reviewing detailed functional and technical design and provide technical & testing guidance.
• Conducts/Leads requirements elicitation, scoping, phasing and solution design discussions with client at project level.
• Responsible to establish and ensure compliance of technical implementation best practices and implementation standards including design standards, coding standards, design review process, code reviews amongst other such activities
• Responsible for all technical and functional activities that support project management activities - scope control, work-breakdown structures (WBS), effort estimate, required skills definition, implementation planning, articulate status and ensure timely and quality delivery
• Responsible for creating go-live planning, defining cut-over strategies, providing go-live and post go-live support
• Responsible to define project dev ops process and ensure compliance
• Able to take a people manager role by defining and prioritizing individual goals based on individual aspirations and organization goals.
• Support pre-sales and sales by analyzing high level business requirements and prepare RFP documents, presentations and bottoms up estimates.
• Responsible for organizational activities like hiring, interviewing, team training/ management, project feedback, process improvement/ definition, domain and technical knowledge building and capability development

• More than 10 years of experience in designing and developing OMS solutions.
• Preferably 2 or more Fluent Commerce OMS implementations.
• Strong team leadership skills with a great sense of ownership for delivery
• Ability to multi-task and play different roles based on project needs
• Strong technical and analytical skills
• Good understanding of software development lifecycle, development best practices and implementation methodology
• Good consulting skills including requirements gathering, business analysis, functional design, scope control, functionality demonstrations, client communication, status reporting and similar
• Good understanding of omni-channel and order management domain
• Technical knowledge – Client-server architectures, object oriented programming, SQL, Java, GraphQL, XML/ XSL, JSP, HTML, CSS, Angular 2/4, Working knowledge of app servers like JBoss, WebSphere Commerce, WebLogic, Working knowledge of database servers like Oracle, DB2, My SQL

• Lead business process review sessions to identify user stories/requirements
• Lead Salesforce solution design sessions from the identified user stories/requirements
• Responsible for the build activities via the configuration on the Salesforce Platform
• Facilitate business process reviews to identify client requirements and processes.
• Facilitate unit, system and end-user testing
• Support end-user training and documentation
• Manage project status, timelines, risks for overall project or individual workstream

• College degree, or equivalent experience required
• Ability to travel to client-site
• Proficient in the process areas supporting either the Sales, Service or Marketing functions (Lead to Quote, Inquiry to Resolution)
• Proficient at leading requirements and design sessions for client stakeholders across the areas of Sales, Service or Marketing
• Proficient at managing status, timeline, and risks at the program or workstream level
• Deep understanding of the Salesforce platform (Sales, Service, Marketing)
• Minimum of 3-5 years experience performing Salesforce consulting implementations preferred
• Sales Cloud, Service Cloud, Marketing Cloud, Field Service, CPQ, eCommerce, Communities certifications and project experience preferred
• Proven ability to work well independently and within a team environment
• Proficient in documenting requirements and solution design deliverables
• Excellent client-facing and oral communication skills
• Consulting experience preferred
• A commitment to inclusion and diversity, and openness to new ideas and perspectives

• Analyze and optimize performance of the company exchanges
• Monitor production, disaster recovery, and certification trading platforms
• Resolve issues with the trading platforms and research their root causes
• Manage the rollout of software releases, change requests, and their impact on Operations
• Complete Jira tickets assigned to DevOps
• Support company’s Incident Management process
• Perform capacity planning and testing
• Develop and improve Python-based reports related to Operations
• Support on call rotation and occasional Saturday weekend testing (with compensatory time off)
• Complete special projects, such as new trading platforms, business products, and technology migrations

• Equivalent of Bachelor’s degree or higher
• 5+ years’ experience as a system administrator, software developer, or a technical operations support role
• High level of proficiency in Python, SQL and Linux shell scripting
• Linux Systems Administration experience
• Strong troubleshooting and problem-solving skills
• Vigorous desire to learn about financial exchanges (options, equities, futures) and company technology
• Ability to work well in a dynamic team oriented environment
• Excellent written and verbal communication skills
• Ability to read and evaluate C++ (desired)
• Network Administration experience (desired)

Job Summary:

Perform embedded software design, analysis, and development of real time automotive diagnostic applications and vehicle interface software, running on microprocessor based handheld platforms.

• Perform systems and software design, analysis, and implementation of real time embedded automotive diagnostic applications on handheld platforms.
• Perform software design and implementation of User Interface controls for use across multiple platforms with common look and feel.
• Selection and development of high performance peripheral drivers for use within platform offerings (touchscreen, USB, uSD...).
• Collaborate with hardware engineering team to produce innovative platform solutions at extremely low cost for global markets.
• Provide technical interface between embedded platform development activities and Windows based platform development activities to insure commonality of functional capabilities.
• Assume responsibility for development and maintenance of project schedules, associated development documentation, and global release of all products.
• Collaborate with global engineering staff in the development products applicable to all of our markets.
• May assume project management responsibilities for selected projects.
• Collaborate with Applications engineers in the development of innovative software solutions for vehicle specific functions and issues.
• Assists with development and execution of applications validation and testing. Perform technical analysis and comparison of competitive scan tool and handheld diagnostic platform products with existing products.

Required Skills and Experience:

• Minimum 5 yrs firmware development experience in relevant field
• Fluent in C, C++
• Real time embedded systems development experience in a multithreaded environment
• Excellent written and verbal communication skills
• Previous automotive or handheld software development experience
• ARM or Coldfire development experience
• Development experience with MicroDigital SMX RTOS
• Experience with IAR development tools
• UI development on embedded platforms using Embedded Wizard
• Experience with Code Warrior Coldfire development tool set
• Windows development experience C# development experience

• Work with stakeholders (management, decision makers, external service providers) throughout the organization to identify opportunities for leveraging company data to drive business solutions through preparation of the necessary reporting
• Ensure the reliability, verifiability and usefulness of data
• Build and use (predictive) models using various methods for the implementation of new reporting and other initiatives
• Define and drive business improvement projects based on the collected data
• Liaise with business heads and other management on reporting optimizations and process improvement initiatives
• Consult management of data and analyzes associated with business goals, KPIs and benchmarks
• Validate, manipulate, and perform exploratory data analysis on datasets
• Review, refine and document business requirements and processes
• Drive efficiency by designing and delivering tool enhancement and automation
• Analyze and test new data sources for availability and quality, and integrate with internal sources
• Share knowledge and expertise with other team members to enable continued team skills development

• Strong problem-solving skills
• At least 2 years of experience in a technically- or business-oriented role in Business intelligence or similar
• Experience with SQL, Data Processing / Data Analysis / Data Mining / Data Manipulation / Data Extraction
• Experience working with big SQL databases and large samples of data
• Advanced Microsoft Excel Skills – Macros / Automation
• Ability to translate business needs into usable visualization of data interpretation
• Strong PowerPoint and presentation skills
• Strong project management and organization skills
• Good applied statistics skills, such as distributions, statistical testing, regression, etc.
• Tableau/Periscope Experience is considered an advantage
• Experience creating and using machine learning algorithms and statistics: regression, simulation, scenario analysis, modeling, clustering, decision trees, neural networks, etc., will be considered an advantage
• Experience querying databases and using statistical computer languages: R, Python, SQL., will be considered an advantage

Job Summary:

We require a .NET Senior Programmer Analyst, to develop, test, analyze, and maintain Windows and web applications. Responsibilities include maintaining internal and external facing web applications and Windows applications using the Microsoft “stack” including ASP.NET as well as client-side browser technologies (e.g., JavaScript).

This role requires verifiable commercial experience in the full lifecycle development of ASP.net and VB.net/C# applications, including but not limited to: .net application design; database integration and development; testing and quality control; server management and architectural design.

This person will be working with a development team to build enterprise systems that improve business productivity and support operations. Projects will vary over time, flexibility to work on a range of projects is a must.

Successful candidates will have extensive software development experience and knowledge/understanding of IT principles and development practices as well as excellent oral and written communication skills, excellent customer service, and problem-solving skills.

• Education: Bachelor’s degree in Information Technology or related field
• Certifications/Licenses: N/A
• Years of Experience: 6-8 years of ASP. NET / MS SQL Server development experience
• Solid understanding of object-oriented programming (OOP) and current design patterns/practices
• Proficiency with Microsoft Development Tools: TFS, Visual Studio, SSMS, SSRS
• Deep hands-on knowledge of: VB.NET, C# and ASP.NET
• 3+ years of experience with Client-side browser technologies including JavaScript, CSS, and HTML
• 3+ years of experience with AJAX
• 5+ years of Experience writing Stored Procedures and Functions in SQL Server
• Understanding of relational database (SQL Server) design
• 1+ years of experience integrating with 3rd party APIs
• Strong written, verbal, and interpersonal skills as well as excellent customer service, and problem-solving skills
• API Development experience is a plus
• Experience supporting and administering cloud-based intranet collaboration platforms, such as MangoApps or Igloo is preferred but not required
• Development experience using technologies such as XML and jQuery is a plus
• Experience creating and consuming RESTful APIs and web services, especially using WebAPI is a plus
• Experience securing web apps and API endpoints for SSO access is a plus
• Experience with using OIDC and identity management platform integration is a plus
• Experience creating Windows services that communicate with Windows applications is a plus
• Experience with low-code development platforms is a plus
• Mobile app development experience is a plus

• Develop custom web applications using Visual Studio based on specifications and technical designs
• Develop Stored procedures to create integrations with applications and databases
• Lead efforts in requirement gathering and analysis for project activities and creating functional requirement specifications
• Operate in an Agile Development Environment based on Sprints and provide timely deliverables
• Create rich web user interfaces using HTML, CSS, and JavaScript
• Create server-side functionality using object-oriented design principles
• Recommend, schedule, and perform web application improvements and upgrades
• Participate in daily stand-up meetings and help maintain proper communication
• Complete feature-focused unit and system testing
• Contribute to user acceptance testing, performance & load testing procedures and issue remediation
• Interface with customers and provide group and one-on-one support and training as well as work with all staff levels to ensure proper communication of project status and to identify and escalate issues as appropriate
• Coach and support users as necessary to ensure they understand how to use our custom applications as well as troubleshooting any issues a user may encounter
• Help share your existing knowledge and skills in technologies and methodologies new to the team through training or personal guidance
• Acquire new or grow existing skills through additional third-party training courses or conferences
• Monitor and upgrade the development environment and tools used by the team, such as TFS or VS, by conducting compatibility research and testing as well as final upgrade implementation
• Create, edit, and revise technical documentation for new and existing custom applications, such as project requirement documentation and architectural diagrams, mockups, release notes, and user manuals
• Participate in screening and interviewing potential candidates for any additional open positions as needed 
• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close and distance vision.
• Work environment: The noise level in the work environment is usually minimal to moderate.

• Education: B.S. degree in Information Technology or equivalent
• Certifications/Licenses: Applicable IT certifications preferredYears of Experience: 3 or more years of relevant experience 
• Experience with cyber security concepts and technologies
• Experience with Microsoft server environment including Active Directory and DNS
• Experience with configuring, maintaining, and troubleshooting virtual machines in VMWare environment
• Experience managing Office 365 components and policies
• At least 3 years of experience with Cisco networking and SAN concepts and technologies
• Strong problem solving and analytical skills
• Good oral and written communication skills

• Perform system maintenance such as monitoring server and network health and proactively resolving issues
• Identify, recommend, implement, and monitor cyber security technologies
• Configure, install, and maintain servers, VMWare environment, and Office 365 services
• Manage Cisco LAN and wireless infrastructure
• Troubleshoot and analyze root cause of issues across all infrastructure
• Create and maintain server, application, and network documentation
• Administer Active Directory trusts, domain controllers, and group policies 
• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close and distance vision.
• Work environment: The noise level in the work environment is usually minimal to moderate. 

• Education: B.S. Degree in Information Technology or equivalent
• Certifications/Licenses:
• Years of Experience: 3 Years
• Strong Microsoft software suite experience including Windows, Office, and Office 365
• components.
• Basic understanding of networking and Active Directory
• Ability to troubleshoot and set up hardware
• Excellent communication skills

• Support help desk across multiple applications, operating systems, and hardware platforms
• Deploy and troubleshoot end-user equipment – including computers, mobile and desk phones,
• and printers
• Basic server maintenance tasks
• Basic networking concepts and setup
• Manage video conferencing technologies
• Assist with basic phone system moves/adds/changes
• The physical demands and work environment characteristics described here are representative of those
• that must be met by an employee to successfully perform the essential functions of this job. Reasonable
• accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical demands: While performing duties of job, employee is occasionally required to stand;
• walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; talk and hear.
• Specific vision abilities required by the job include close and distance vision.
• Work environment: The noise level in the work environment is usually minimal to moderate.

• Reports to manager product failure trends and serviceability issues, with necessary supported documentation, ensuring accurate information and record keeping.
• Meets customer demands by providing efficient, responsive and accurate Field/Shop/on-site maintenance.
• Properly maintains all technical information, FSR's, Expense Reports, and company property assigned.
• Possesses good customer communication and satisfaction skills.
• Responsible for maintaining the performance of assigned machines.
• Responsible for maintaining performance at a level which helps to achieve the branch/district's overall metric targets.

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Possess a basic understanding of internet environments. Successful completion of the 120-day introductory period and completion of the PDIF new hire class.
• Requires some travel (valid driver's license and acceptable driving record necessary).
• Must be able to work in a 24x7 environment, perform shift work and do on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling).

• You enjoy interacting with people and providing good customer service.
• You consider yourself mechanically inclined and a fast learner.
• You have great communication skills and can effectively convey information.
• You are conscientious. You take the time to insure that your work is done right.
• You enjoy working with minimal supervision. You are confident in your ability to prioritize and make critical decisions.
• You are driven and motivated to make a meaningful impact in your role.
• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down system situation
• Document system problems and preventative maintenance in customer site log
• Gather and record machine information to monitor performance
• Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
• Make recommendations for improving the service, reliability, and performance of our equipment
• Escalate difficult technical problems by seeking timely advice or assistance from technical support
• Establish preventative maintenance schedules and implement according to company specifications
• Any other job responsibilities as assigned within scope of position

• Excellent customer service and communication skill
• Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
• Logical trouble shooting skills and capability to isolate problems at PCB or component level
• Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings
• Understanding of AC/DC power distribution and digital/analog circuitry
• Trained in the maintenance and repair of electro-mechanical machines
• Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
• 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
• Hold a Valid Driver’s License
• A company van is provided and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory
• Must be able to lift up to 50 pounds without assistance
• Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
• Must be able to work at all of our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.
• Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
• Must be available for on call on some weekends and 24/7 if necessary
• Occasional travel outside your assigned territory including air and overnight travel may be necessary
• Ability to accommodate limited accessibility at a job site
• Ability to work autonomously with minimal supervision
• Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
• Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred

• Work with engineering teams on logical/physical database design to support new and existing application development. Maintain data models and keep them current.
• Design and develop schema, indexes, SQL queries, and stored procedures.
• Maintain database specifications, data dictionary, design/coding standards, and complementary documentation.
• Performs problem resolution and root cause analysis along with recommending and implementing preventive techniques.
• Analyze SQL query plans and leverage diagnostic tools to identify performance bottlenecks and take appropriate corrective actions to remediate.
• Evaluate the merits/ benefits of available system upgrades and enhancements - implement as necessary.
• Build HA and DR systems using Failover Clustered instances, Availability Groups, Multi-site clusters, and Replication across geo-diverse data centers.
• Commit to achieving 5 9's up-time of all OLTP production databases.
• Work with Engineering teams and Technical Operations in reviewing and preparing database deployments.
• Ensure all database servers are backed up in a way that meets the business's Recovery Point Objectives (RPO).
• Test backups to ensure we can meet the business' Recovery Time Objectives (RTO).
• Develop in-depth knowledge of business processes facilitated by our software products.
• Keep abreast of industry best practices, services, and supporting tooling.
• Provide hands-on design, development, and code reviews.
• In-depth knowledge of SQL Server architecture – engine, query processing, query optimization, locking etc.
• Work as part of a team and provide after-hours support when required.

• Bachelor's Degree or equivalent work experience.
• 7+ years of SQL Engineering / Administration, in-depth experience with SQL Server 2012+.
• Majority of experience must be associated with supporting 24x7 OLTP and data warehouse/BI environments.
• Strong knowledge of SQL Server architecture – engine, query processing, query optimization, locking etc.
• Experience automating the execution and notification of database-related processes and alerts.
• Experience configuring MS SQL for high availability and Disaster Recovery using SQL Clustering and Always On Availability Groups.
• Knowledge of scripting languages, e.g. PowerShell, VBScript, T-SQL.
• Knowledgeable regarding storage systems.
• Knowledge of SQL replication technologies desirable.
• Possess some experience with security and encryption.
• MCSA/MCSE a plus.
• Excellent oral and written communication skills.

• Leverage advanced data modeling skills to design and develop a dimensional model (facts, dimensions, etc.) for multi TB storage scenarios.
• Develop and support a comprehensive cloud-based DW architecture to facilitate the flow, normalization, and synchronization of data with upstream/downstream dependent systems.
• Implement and maintain data integrations between various on-prem and enterprise cloud services.
• Focus on enabling the platform from the ground up to ensure flexible, robust, performant, and ongoing availability against a cost-effective management model.
• Design processes that manage data throughout its life cycle from ingestion, storage, retention, and deletion.
• Work with Product Managers and Business Analysts to understand functional requirements and interact with other cross-functional teams to architect, design, develop, test, and release features.
• Identify and deploy appropriate file formats for data ingestion into various storage and compute services via ETL/ELT pipelines for multiple use cases.
• Analyze, troubleshoot, and resolve issues to maintain service-level agreements.
• Recommend long-term processes and solutions to ease support issues and stabilize applications and their use.
• Implement tests to ensure data quality across all integrated data sources.
• Create and maintain existing documentation (configuration, test scripts, functional specs for reporting, and integration).
• Contribute to continuous improvement and development of business processes.
• Demonstrate an open-minded and collaborative approach to creating innovative technical solutions.
• Provide leadership and mentorship to other team members as well as early adopters of the platform.

• Bachelor's degree in computer science or equivalent technical discipline.
• 7+ years of experience with advanced SQL Knowledge (Oracle, PostgreSQL, MSSQL, etc.).
• 5+ years of experience with scripting languages (Python, PowerShell).
• 5+ years of experience interacting with web service APIs (SOAP, REST).
• Knowledge of Snowflake Analytics Platform and Talend is a plus.
• Experience in working within an Agile environment.
• Knowledge of GIT, Jenkins (CI).
• Experience with Automation, including Unit and Integration Testing.
• Must be proactive, demonstrate initiative, and be a logical thinker.
• Extensive consultative skills, including the ability to understand and apply customer requirements, draw out unforeseen implications, and making recommendations for design.
• The ability to define design reasoning and understand the potential impacts of design requirements.
• Strong collaboration, prioritization, and adaptability skills.
• Strong leadership, communication, and collaboration skills with a track record of taking solution ownership.
• Strong problem-solving and troubleshooting skills.

• ASP.NET web development (C#)
• Experience with Web Services - SOAP, REST, XML, and JSON.
• SQL Server
• IIS
• API automation
• UI automation
• Liaising with Operations team
• Successful Track Record as Team Player
• Excellent written and verbal communication in the English Language
• Self-Motivated and self-organizing.
• Knowledge of web technologies - HTMLS, JavaScript, CSS, AJAX, XSL
• An understanding of and ability to apply standard Design Patterns
• Background in Agile/Scrum
• SQL Server programming using TSQL
• Experience with deployment environment.

• Own the end-to-end delivery of projects related to our data platform initiative, from conception and design to development and production monitoring
• You will democratize access to data and aim to automate operations of large amounts of sensitive data efficiently, securely and reliably
• Ship your code with our continuous integration process
• Consult and partner with Operations group as they evolve maturity of our monitoring systems and processes to improve visibility and failures detection in our data platform infrastructure
• Build and maintain high throughput data pipelines with state of the art technologies including but not limited to Kafka and Kafka Streams, Debezium, Cassandra, ElasticSearch, EMR, Delta Lake etc
• Collaborate with Business Intelligence, Analytics, and Infrastructure teams on a daily basis

• 5+ years experience as a Data Platform Engineer
• 2+ years experience working with Amazon Web Services
• You like to think at scale and design, develop and operate production data stores, messaging applications, data pipelines and data services that meet the goals of low latency, high availability, resiliency, security and quality
• Hands on experience with data and platform design patterns and knowledge regarding trade-offs of using them along with any anti-patterns depending upon use cases at offer
• You have know how and/or experience in building and implementing large-scale, high throughput, low latency, and secure data microservices applications
• Strong Experience with Data Stream processing, Messaging platforms, and ecosystem frameworks such as Kafka and Kafka Streaming, KSQLetc
• Experience on Cassandra, and ElasticSearch/Lucene
• Ability to work in an Agile Scrum environment
• Ability to think out of the box and learn new technology
• Ability to work remotely and manage your own time in an international team
• Exceptional written and verbal communication in English
• Know-how of application and dimensional model implementation
• Hands-on experience with Docker, Kubernetes, Terraform, or other similar tools
• Hands-on knowledge of ETL technologies and techniques
• A background in DataOps and Service ownership, and a clear understanding of bounded contexts and how they map onto microservices
• Experience moulding fresh environments into efficient mature data platforms

As a DevOps Architect, you will be a part of a smart cross-functional team delivering digital business transformation solutions to our clients. You’ll have the unique opportunity to increase the engineering team productivity by developing and overseeing the database architecture, design, and operations within the products of some of the world’s largest brands.

Your Impact:

• Develop and administer databases, and work with business stakeholders to define conceptual, logical, and physical data models
• Implement physical data models and maintain the data dictionary
• Upgrade and maintain various application databases to support requirement changes
• Monitor database operations to ensure properly set configuration options
• Plan implementation of enhancements and upgrades to database environments
• Establish and implement database policies, procedures, and standards and ensure their conformance with information systems objectives
• Lead or participate in the development of feasibility studies, designs, and operations support plans
• Develop technical requirements and identify solutions to meet the technical requirements
• Use agile and traditional data modeling techniques to elaborate and clarify project requirements
• Proactively report on progress, risks, and issues
• Identify relevant data standards and federal regulatory requirements; configure the database to comply with those requirements
• Develop and review project documentation
• Maintain system knowledge base
• Support the installation and testing of database services
• Restore database and application operations under planned or unplanned service disruption
• Design and implement reports and dashboards using tools like SSRS, Tableau, etc.
• Knowledge of Azure functions and APIs
  
  

Your Skills & Experience:

• Extensive experience working with database systems - data modeling, data warehousing, database development, database management, etc.
• Thorough knowledge of MS SQL Server database, T-SQL and SQL Server Integration Service (SSIS) for ETL
• Creativity with an eye for developing new and innovative solutions
• Excellent organizational skills, including the proven ability to adapt to a dynamic project environment and manage multiple concurrent projects
• Proven ability to communicate effectively (verbal and written) with stakeholders at all levels of the organization
• Familiarity and experience with security planning and security control implementation as it relates to secure database operations

Set Yourself Apart With:

• Established track record in relational database management systems and business intelligence technical administration
• Extensive problem identification and analytical skills
• Ability to contribute to project planning and management as one member of a small, highly skilled, self-directed team
• Ability to tailor project technical and operations management templates as required
• Cloud certifications- Cloud Solution Architect

Position Summary:

We are seeking Forward Deployed Javascript Engineers to work with our customers to solve their specific business problems using the company's platform. You will be required to design and implement advanced application solutions, deploy existing product suite applications, and build new cutting-edge tools on the platform. The product suite is entirely data-driven, so a great candidate will be hands-on and requires a perfect combination of “big picture”, solution-oriented mindset and solid implementation skills.

Key Responsibilities:

• Engage directly with customers to design and develop applications & solutions based on the platform.
• Become an expert in the platform and associated Tools to enable and assist customers to build their own applications
• Perform debugging, troubleshooting, modifications and unit testing of applications and solutions.
• Assess technical risks and come up with mitigation strategies
• Develop new specs, documentation, participate in the development of technical procedures and user support guides

Required Skills & Experience:

• Minimum of Bachelor degree in Computer Science or Electrical Engineering; advanced degree preferred
• Minimum of 2 years work experience building enterprise applications
• Personable, professional and collaborative
• Demonstrated proficiency with JavaScript and object-oriented programming
• Working knowledge of Agile Software development methodology
• Experience in working with customers to develop or deploy new business solutions
• Experience with relational databases (SQL preferred)
• Experience with development or implementation of enterprise and/or cloud software
• Solid understanding of concepts of cloud computing
• PaaS, SaaS and business intelligence/analytics implementation experience is a plus
• Domain expertise in certain key industries (Oil & Gas, Financial Services, Telecommunications, Discrete Manufacturing, Healthcare, Public Sector etc) is a plus
• Strong organizational and troubleshooting skills with attention to detail
• Strong analytical ability, judgment and problem analysis techniques
• Interest in committing to a fun, friendly, inclusive, and intellectually stimulating environment
• Interpersonal skills with the ability to work effectively in a cross functional team

Education: Bachelor's Degree Required

Years of Experience: 2-5+

Position Summary:

The successful candidate is a highly skilled engagement manager preferably with experience in enterprise software and professional services. Technical skills in application development, predictive analytics and/or data integration are highly valued as well as domain experience in any of the following industries: manufacturing, supply chain, financial services, life sciences and high tech. The engagement manager will effectively work with executive customer stakeholders to define use cases and translate use cases into specifications, quantify and track business value, and work across business and technical teams to drive successful delivery of products.

Key Responsibilities:

Qualified candidates have a minimum of 8-10 years of professional experience. The successful candidate will oversee the entire software implementation life cycle, including the following activities:

• Craft compelling use cases that drive business value, and translate use cases into requirements and specifications.
• Quantify and track value metrics that can be realized from product implementations.
• Lead an engagement team to perform implementation activities in collaboration with team members from Application Development, Data Integration,
• Data Science, Products, QA, and DevOps.
• Dive into technical details and lead activities to ensure successful delivery to our customers (e.g., functional scoping, application and data integration quality assurance, deliver trainings, issue debugging and resolution).
• Track, anticipate and address challenges before they become risks.
• Develop polished deliverables and other documentation to enable customer success.
• Effectively and proactively communicate with customers and build a trusted advisor relationship.
• Advise executive customer stakeholders on future use case roadmap and implementation plans aligned to company solutions.
• Travel to customer sites (50% average).

Required Skills & Experience:

• Minimum of 8-10 years’ engagement management experience with enterprise SaaS solutions.
• Ability to successfully communicate and work with senior executive stakeholders.
• Effectively work across customer and internal teams to problem solve, define scope, write technical specifications, quantify and track success metrics, and manage against a plan.
• Demonstrated ability to navigate between the business and technical domains of a software implementation project, providing leadership in both.
• Excellent presentation, written, communication and interpersonal skills.
• Bachelor degree in Computer Science, Engineering, or similar field; MSc or MBA preferred

Education: Bachelors Degree Required

Years of Experience: 7-10+

• Minimum 6+ years Python and Unix experience
• Minimum 3+ years experience with the entire Azure stack, specifically:
  • creating clusters of VMs with load-balancing
  • dockerisation
  • high-throughput, low-latency hosting of Python-based ML models
  • creating customised VPNs, Blobs, and Azure-specific No-SQL DBs
• Very strong experience with Flask, FastAPI, and Sanic
• Very strong knowledge of multiprocessing and multithreading in Python
• Strong experience with gevent and gunicorn/WSGI
• Very strong experience and track record of taking Python-based ML models and scaling them out for 10k concurrent users using Azure for hosting and load-balancing. Models to be wrapped with Flask, FastAPI, and/or Sanic and called via HTTP and Websockets
• Very strong knowledge of HTTP and Websocket protocols via Python
• Good understanding of PyTorch, specifically TorchScript and JIT for exporting and hosting models
• Good understanding of VMs with GPU resources and how to efficiently utilise them for model inference purposes
• Strong C++ knowledge, especially working with PyTorch models in native C++ via libtorch
• Strong knowledge of TorchServe

• Flawless execution and functional area management.
• Provide project leadership, direction, management, communication, and implementation services throughout the project lifecycle. Accountable for the overall success of the project and quality of services while balancing the competing demands:
  • Scope, time, cost, and quality.
  • Internal and external stakeholders with differing needs and expectations and follow practices and processes for managing client and stakeholder expectations.
  • Trusted client and stakeholder relationships.
  • Identified requirements and expectations.
  • Project team dynamics.
• Effective leadership and management of internal and external resources to meet project objectives by maintaining open communication among project team members.
• Lead project team meetings efficiently and with intended results.
• Help team members establish open, collaborative relationships.
• Maintain enthusiasm, energy and focus in a variety of circumstances.
• Translate project objectives and vision into clear goals for the team.
• Manage team members and necessary resources to achieve project objectives.
• Informally mentor and provide support to team members when they first join.
• Support sales and business development by attending prospective client meetings, providing information for sales presentations and proposals.
• Provide subject matter expertise to sales and other internal team members upon request.
• Utilize practitioner and project expertise to collaborate with leadership on continued development of business opportunities, resources, and tools.
• Support the company with external visibility and promotion within partner and local networking organizations.

• Positive, professional attitude
• Energetic with self-motivated leadership team player and able to follow directions well
• Empathetic and patience yet accountable in communications across the organization
• Demonstrates and instills confidence with humility and integrity
• Recognizes personal impact on others and willing to work within the scope of individual styles and comfort zones to accomplish more than could be accomplished independently
• Transparent and direct communicator, willing to listen when not in agreement, debate when appropriate, accept and support final directional decisions
• Ability to explain issues/functionality in multiple ways to ensure understanding based on audience and communication styles, reframing communications as needed
• Excellent written and verbal communication skills, clear and concise in communicating information, actively listens to what others are saying, seeking and sharing information
• Excellent analysis, critical thinking, problem-solving, decision-making, solutioning and crisis management skills
• Customer-centric focus and approach to work
• Extremely comfortable working on multiple projects simultaneously, shifting gears to manage conflicting priorities
• Foresees potential problems and takes corrective action to ensure achievement of goals
• Strong task management and time management skills
• Organized, detail oriented, accurate and responsive with attention to detail
• Extremely comfortable and successful working on complex projects with multiple demands and priorities
• Efficient analysis, testing and execution of configuration and corrections with minimal errors or corrections
• Results driven within a team environment
• Comfortable working in an environment in which businesses processes and tools regularly evolve
• Skilled and comfortable at both writing and executing standard SQL scripts for problem solving and solutioning
• Software/technology experience – implementation, system management, system administration, HCM/Payroll software
• Accountable and able to self-regulate, self-reflect and maintain self control in diverse circumstances
• Ability to work remote and independently with minimal supervision
• Specific software exposure/experience a plus – UKG Software, Ceridian, ADP, Workday
• Proven consulting experience partnering with clients and executives.
• Experience in a product-based software development environment a plus
• Proficient with MS Office – Outlook, Excel, Word, Power Point, OneNote
• Human resources/payroll/benefits discipline, HR or payroll practitioner, or both – industry/ professional certifications a plus
• Business analyst, project management professional experience highly desired
• Legal residence and ability to work in the United States
• Comfortable working in an environment in which business processes, tools, etc. are still being defined
• Software/technology experience – implementation, system management, system administration, HCM/Payroll or other types of dynamic business software

• 4+ years professional experience working with a high level language (C++, Java, C#)
• Some C++ experience is a plus
• Linux/Unix experience
• A desire to work in electronic trading. We will teach you everything you need to know.
• Previous financial industry experience is a plus
• Experience in networked and multi-threaded software development
• Computer science or engineering degree or significant real world experience
• A track record of successfully generating new ideas, innovations, and executing on implementation

• Serve as the first point of contact for Firm employees and/or clients seeking technical hardware and software assistance via telephone, email, in-person, or voicemail. This position is primarily phone and email support; strong ability to multi-task by remaining available on phone, managing and responding to incoming Help Desk email, attending to in-person requests, and completing other IT generated tasks.
• Ability to effectively vet, collect, and evaluate detailed information from end-users to determine method of resolution; log pertinent information and specific details gathered from end-user and categorize, and prioritize requests in the Help Desk incident tracking system, ensuring information entered is accurate, descriptive, readable, and grammatically correct.
• Manage incident queue daily. Responsible for aging incidents both created by you and assigned to you. Conduct timely follow-ups with either members of the IT department or with end-users for incident resolution. Document all aspects of activity performed for incident resolution.
• Analyze problems in order to: (1) resolve hardware/software solutions by telephone or email; or (2) if issue cannot be resolved at 1st level decide proper level of escalation either to higher level of technical staff, or IT Management
• Maintain a high level of courteous customer service and patience at all times with ability to anticipate end-users’ needs.
• Communicate professionally with end-users the status of problem resolution ensuring satisfactory outcome.

• High school diploma or equivalent and two or more years concentrated Help Desk experience preferably in a law firm environment; or equivalent combination of education and experience. Certification in Microsoft Office is desired. MTA, MCSA Windows10, or A+ Certification desired. Knowledge of ITIL Foundations, specifically incident management.
• Proficiency in the operation and use of computers with advanced technical knowledge and experience working with various systems and software including, but not limited to, Windows 10, iManage (Document Management System), Microsoft Office products including Outlook, Word, Excel, PowerPoint and Access, Adobe Acrobat, Cisco Jabber, internet web browsers, Microsoft System Center Configuration Manager Console (SCCM), RSA Security Console, Active Directory, ServiceNow, Windows Remote Desktop Connection, Cisco IP phones, Cisco Finesse Agent Desktop (ACD), Cisco Unified Communications/Self Care Portal, MS Exchange Admin Center, Trend Micro InterScan Messaging Security Virtual Appliance, basic knowledge of mobile devices including iOS and android, as well as proficiency troubleshooting remote access applications such as Cisco AnyConnect (VPN), VMWare (VDI) and Citrix using remote control tools such as Bomgar or SCCM Remote Control Viewer.
• Proactive with the ability to identify, define, and analyze complex computer/technical issues and problems and to recommend and implement solutions. Perform remote troubleshooting through remote control tools while asking pertinent questions.
• Exhibit high degree of initiative with demonstrated troubleshooting, followthrough, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, detail-oriented work environment, and make decisions based upon results of research.
• Skilled in providing quality, premier customer service at all times from start to finish of incident or request. Display friendly interaction
• Ability to function in stressful situations and think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until permanent resolution can be found.
• Excellent analytical and technical skills requiring an aptitude for detail and accuracy with extensive knowledge of hardware and software applications in order to provide computer technical assistance and resolve technical problems.
• Ability to master Firm and Help Desk procedures, policies, and technology, including back-end of IT infrastructure; maintain current knowledge of Firm technology and proactively learn new technology. Provide accurate information on Firm technology or IT services to end-users.
• Excellent interpersonal, verbal, and written communication skills with the ability to communicate with courtesy and diplomacy; efficiently follow written and verbal instructions. • Ability to provide technical support and information to a diverse group of users having different levels of computer expertise including attorneys, support staff, and clients.
• Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. Ability to act independently and make decisions within scope of the position’s responsibilities. Display the utmost professionalism at all times with team members as well as end-users.
• Excellent organizational skills including record keeping, data collection, and system information. Ability to compile and analyze data and furnish information in report format, written correspondence, e-mail, or verbally.
• Ability to operate standard office equipment including computer, printers, telephone, scanner, photocopier, calculator, facsimile, etc.
• Ability to occasionally retrieve and distribute files, written documentation, or office supplies weighing up to 10 pounds.
• Occasional after hours or weekend overtime may be required.

• Design and develop high-quality software applications and architecture
• Perform coding, debugging, testing and troubleshooting throughout the application development process
• Able to code in and adapt code to a number of different computer languages and architectures
• Identify, prioritize and execute tasks in the software development life cycle
• Develop tools and applications by timely producing clean, efficient code or processes
• Automate tasks through appropriate tools and scripting
• Perform validation and verification testing on own and other’s code
• Proactively communicate with Team Lead and/or Product Manager regarding the status and potential impacts on the delivery date and/or expected quality of tasks and projects
• Actively work with SQA Manager to obtain customer input, resolve issues, debug code, release code and produce technical documentation
• Provide technical guidance and product expertise to Support, Marketing and Operations to quickly resolve any software issues affecting customer productivity and/or company reputation
• Follow established development processes for assigned projects

• C++ experience or Java experience and willingness to learn C++
• A minimum of a BS in Computer Science or related field or equivalent
• experience
• Expert knowledge of developing, maintaining and debugging live software systems
• Expert knowledge of software factors affecting computer performance
• Good knowledge of security and security-related best practices
• Good knowledge of and/or experience with web and cloud technologies
• Proficiency in software engineering tools including version control and issue tracking
• Analytical thinker - able to simplify complex problems, processes or projects into component parts, exploring and evaluating them systematically
• Strategic thinker – able to identify a vision along with the plans, which need to be implemented to meet the end goal, evaluating situations, decisions and issues in the short and long term
• Influencing and persuading - able to present sound and well-reasoned arguments to convince others - adapts to the situation and can draw from a range of strategies to persuade people in a way that results in agreement toward a plan or goal
• Team working - able to build and maintain effective working relationships with a range of people inside and outside the development team and the company
• The candidate will have at least 5 years of broad software development
  experience. S/he will ideally have experience developing desktop or embedded applications, being a project leader and delivering projects to production on time

• Document all ongoing work efforts
• Keep calendar and tickets updated
• Respond in a timely matter and follow-up to assure customer satisfaction
• Communicate and leverage team and outsourced resources when possible
• Provide expert engineering and support in Microsoft networked environments

• Desktops
• Microsoft Cloud – O365
• Microsoft Windows Server
  • Administration
  • Advanced troubleshooting
  • Server Virtualization / Hyper-V / VMware
  • Server File and image based backup and recovery
  • planning and implementing server installation and migration projects
• Back-up and Disaster Recovery (Datto) Setup, Support and Recovery
• Cloud Server Configuration Management, Migration and Administration
• Cloud File Synchronization, Configuration, Migration and Administration
• Firewalls (SonicWall), VPN Configuration Management and Security Administration
• Conservative, risk mitigation mindset
• Attention to detail and quality of work
• Good at time-planning and organizational skills
• Passion for customer service and follow through
• Ability to multi-task and handle “chaos” effectively
• Integrity, passion & strong desire to achieve and succeed
• Willingness to work varied hours to meet client’s schedule
• Resourcefulness when confronted with unforeseen dilemmas
• Excellent communication with technical and non-technical people
• Perseverance--an unwillingness to give up, even when discouraged

• Develop automated test cases to evaluate and analyze new functionality.
• Opportunity to develop and improve our proprietary automated test framework.
• The role will work directly with the software engineering team to test and validate new features and identify, report, and drive resolution on issues discovered.

• Bachelor’s Degree in Computer Science, Engineering, or other related field.
• At least 3 years QA experience is required, with recent and demonstrable experience creating automated test cases and working with test frameworks. Experience with continuous integration systems is a plus.
• Strong experience in object-oriented design and programming techniques. Our preference is someone with Python development experience or working knowledge of other dynamic scripting languages.
• Experience with Selenium UI Testing Framework is necessary.
• SQL experience (PostgreSQL or other variety) is necessary.
• Working knowledge of Linux and experience with MS Windows and Office tools.
• Experience with the complete software development life cycle and QA processes in an Agile environment.
• Experience in the financial markets is a plus.

• This role requires experience with grid compute, big data processing using Python, strong communication skills
• Work with team members to implement, support, and scale hybrid in-house/cloud-based high performance compute grid.
• Assist in development improvements and support of proprietary Python based computation framework.
• Work with quantitative researchers to leverage computation framework and grid for their research.

• Python – Systems knowledge and infrastructure development skills; Working knowledge of Pandas / Numpy libraries.
• Grid computing – Experience using frameworks such as Mesos and Docker.
• Linux – Intermediate-level experience working with Linux operating systems including interpreter and command line.
• Core Java experience.
• Experience with AWS / git / iPython / TeamCity.
• Computer science degree with 3-5 years of relevant work experience.

• You have a bachelor’s degree or equivalent in Computer Science or related field preferred
• You have a firm grasp on managing both, Linux and Windows based systems and infrastructure
• You are proficient writing scripts with tools such as Powershell, Bash/Shell or Python
• You have experience in deploying and supporting various types of database systems (e.g. PostgreSQL, MySQL, SQL Server, etc.)
• Understanding of agile SDLC, CICD and toolsets BitBucket / Jenkins / Jira
• You have experience diagnosing and troubleshooting .Net applications
• You have experience with server and application monitoring (such as Icinga2, Prometheus, Grafana, Elasticsearch, Kibana)
• You have experience managing a regulated environment and ensuring processes and policies are adhered to and well documented

• Be responsible for building and supporting the infrastructure and processes that enable us to process massive amounts of orders and market data daily, secure, fast, and error free
• Be engaging with our software engineering teams on support issues and improvements to our tools, processes, and software
• Explore new technologies and solutions to enhance operational excellence
• Use monitoring tools to identify operational anomalies and take action to resolve them
• Manage individual project priorities, deadlines, and deliverables
• Use tools and technologies, such as Powershell, Bash/Shell, C#/.NET, Git, Jenkins, Jira, Confluence, Postgres, Icinga2, Grafana, Rundeck, Salt, Ansible, Active Directory

• Code, test, debug, and document technical assignments.
• Translate business requirements into technical details.
• Use business and application development knowledge to propose high-level technical and procedural solutions.
• Deliver high-quality solutions and designs.
• You will also analyze and recommend technologies and tools to improve efficiency and quality of the development process.

• Bachelor’s Degree in Computer Science or related field preferred.
• 3+ years’ experience Java.
• The ability to understand, code and decode index calculations a plus.
• Demonstrated ability to work well in a dynamic environment, quickly pick up new skills and adapt to changing business needs.
• Experience in full project lifecycle development and the use of JIRA and other collaboration tools.
• Experience with Kafka desirable.
• Self-directed, self-motivated.

• Working with other members of the Digital Marketing team to help bring content strategies to life across digital channels.
• Writing, editing, and proofing copy for our blogs, webpages, social media posts, ad campaigns, long-form content pieces (e.g., infographics), digital video, etc.
• Partnering with product teams and other departments to brainstorm and develop campaigns that carry out strategic goals and inspire consumers to act.
• Taking content pieces from topic ideation to polished final drafts, working closely with the Senior Digital Copywriter to publish on time and within brand standards.
• Work with other members of the Digital Marketing team to help bring content strategies to life across digital channels.
• This can include top of funnel, mid-funnel, and conversion-level content, as needed.
• Digital content types may include: webpages, projects, whitepapers, infographics, marketing messaging copy for other digital channels, and other projects, as assigned.
• Digital content should strengthen our brand story and enhance the online experience.
• Take content pieces from topic ideation to polished final drafts, working closely with the Senior Digital Copywriter to publish on time and within brand standards.
• Embrace a “Homeowner as Hero” storytelling methodology that leads with benefits to the homeowner and streamlines the consumer journey.
• In conjunction with the Senior Digital Copywriter, provide as-needed support to maintain the quality and consistency of web content and structure in the CMS and assist in content posting.
• Assist the Senior Digital Copywriter in management of the Editorial Calendar and content approval processes.

• 4+ years of experience writing copy in a brand or agency setting (experience in building materials is a plus!)
• A robust portfolio that includes a variety of writing samples.
• Knowledge of SEO best practices and the ability to write optimized copy that drives traffic and generates on-site conversions by following a keyword strategy—knowledge of basic UI/UX best practices is helpful.
• Editing skills and an excellent understanding of proper grammar, spelling, punctuation, and syntax.
• Understanding of the StoryBrand Approach is a plus!
• Proficiency in Microsoft Word and familiarity with Microsoft Office, Adobe Creative Suite, and Acrobat Pro.
• Experience with a Website CMS, such as WordPress
• Bachelor’s Degree in marketing, advertising, journalism, or other related field.
• Demonstrate a solution-oriented, can-do attitude and the ability to take direction from team members, then work independently to create compelling content pieces in a fast-paced environment.
• Be a critical thinker with an insatiable curiosity who can also balance competitive productivity goals; demonstrate an agile approach to work which may involve any combination of ideation, research, execution, and revision.
• Demonstrate the ability to quickly pull out the user value adds from reference texts or other brand assets.
• Adapt differing content strategies for different types of content; at a high level, understand the distinctions in strategy and execution best practices for different types of content; for example, between social copy, longform blog content, landing pages, microcopy, email nurtures, etc.
• Be able to speak to industry best practices and proven methodologies to back up your work. If asked for copy for short-form projects, be able to provide multiple options and speak to why each works.
• Serve as a key owner of content that is produced or updated on the web; must be very detailed oriented.

• Overall leadership, direction-setting, delegation, and decision making for the onsite Data Center team,
• To follow PMO standards and methodologies for project cost and price budgeting, forecasting and controls
• To be the onsite point of contact to lead the hyperscale data center build project,
• To ensure success of the project by making key decisions and balancing workload,
• To develop and execute consistent and repeatable runbooks, processes, and tools,
• To be able to track to a Balanced Scorecard with critical KPIs, and
• To establish and maintain strong relationships with the client leadership team.

• Project Manager with Data Center experience pertaining to structured cabling (OSP, ISP, BMS) having worked with Hyperscalers (large-scale data center deployments) and/or General contractors.
• Alternatively, we are open to a Project Manager with telecom or electrical experience or similar scope within the hyperscale data center level and is coachable - the key for people with this background is the ‘scale’ of experience.
• Bachelor’s Degree or equivalent, relevant experience
• Area of Study / Degree: BA, Project Management, Engineering, IT or business is desired but not required
• Certifications Preferred: PMP, RCDD, DCDC
• Experience managing large-scale / Hyper-scale data center implementations as a project manager pertaining to structured cabling (OSP, ISP, BMS)
• Experience working with General Contractors and other trades preferred
• Consulting experience a plus
• SAP user experience a plus

• A Customer Service mentality and passion for delivering customer satisfaction through the successful resolution of questions, comments and issues.
• 3+ years of Customer Service and Technical Support experience
• Ability to function as Technical Support across Tier 1 (Basic help desk resolution and service desk delivery), Tier 2 (In-depth technical support) and Tier 3 (Expert product and service support) level issues.
• Deep cybersecurity experience and expertise, gained from previous similar roles with a software and/or service provider or in a similar capacity customer-side in an enterprise environment
• Deep knowledge of Linux and Microsoft Windows operating systems.
• Deep familiarity in securing Internet applications, e.g., cryptography, standards, methods.
• Ability to perform in a challenging, fast-paced technical and business environment, and to maintain a professional image while working under pressure.
• Experience with system and networking products such as firewalls, proxy, DB’s and Load balancers.
• Able to work to important deadlines and manage time effectively
• Demonstrated ability to manage projects and process, organize, plan and carry out assignments with minimal supervision.
• Any of the following certifications: CISSP, CCNA, CISM, MCSE is an advantage
• Knowledge of Public Key Infrastructure (PKI) including technology, standards, and implementations is an advantage.
• Technical BA/BSc degree or equivalent combination of education and experience in a computer technology field
• L3 Technical Expertise

• Provide a high level of service to our customers with fast and professional responses to any question, comment or issue related to the solution
• Develop good and respected relationships with internal and external customers by providing accurate, courteous and efficient service & support.
• Adhere to our strict SLAs for response and deployment of service releases, patches, requests and customizations
• Analyze customer’s questions, comments and issues by using remote access, problem determination, workaround resolution, root cause analysis, major incident management
• Answer questions from existing and prospective customers about the current features and capabilities of Solutions
• Communicate customer needs and wishes to product development team
• Participate in the creation and improvement of Customer policies, procedures and guidelines relating to Customer Service.
• Serve as a technical and subject matter expert for the solution
• Work effectively with the internal QA and R&D/Development to troubleshoot and resolve complex product issues.
• Ensure that solution and application support documentation is maintained to the highest quality and accuracy
• Produce high-quality supplementary technical solutions documentation.
• Build complex reference environments for the reproduction of customer issues
• Develop a deep understanding of all Security products, contracts and licensing
• Assist to develop integrations of solutions with 3rd party solutions (i.e. databases, code-signing solutions).
• Take part in UAT testing, to ensure Customer defects are resolved according to specification and enhancement requests are delivered according to requirements

• Effectively translate customer requirements into security services solutions.
• Understand and apply vendor solutions that address technical requirements.
• Provide trusted advisory services to customers by maintaining knowledge of the latest security technologies and industry trends.
• Maintain certifications with top partners. Requirements
• Attend our University Training Program.
• Must work directly from our office five (5) days a week.

• At least 4 years of IT or infosec experience
• Excellent customer service skills
• Excellent analytical thinking and problem-solving skills
• Strong communication skills (phone and email)
• Self-managed and team oriented
• Strong work ethic, problem resolution, judgment, and decision-making skills
• Deadline and detailed oriented

• Competitive Base Salary and Commission Plan
• Gym Membership Reimbursement
• Competitive Benefits Package

• Assist in establishing technical direction across the organization with a sound and pragmatic approach.
• Contribute to the maintenance of formal architecture and technology roadmap.
• Identify architectural challenges and lead the creation of a strategy for the enterprise, making architectural decisions that have an impact across the company.
• Prepare and document the enterprise architecture vision and strategy as well as critical approaches to broad architectural concerns affecting various areas of the company.
• Participate in the definition of architecture principles, styles, policies, and standards; create architectural mechanisms to address concerns that have a broad impact (e.g., system integration across the enterprise); coach feature teams to follow them.
• Produce and maintain useful and usable documentation of work, and regularly contribute to the general Engineering body of knowledge.
• Ability to pinpoint strengths and weaknesses in an enterprise system, and effectively advocate for appropriate solutions to shortcomings.
• Participate in coding activities that are in support of design outcomes - up to 50%.
• Monitor new technologies, applications of technology, or ways to synthesize technologies into strategic opportunities. Contribute to build vs. buy decisions.
• Translate corporate strategy into technical strategy, while maintaining the formal architecture and technology roadmap.
• Build a strategic network of partnerships and relationships with inside and outside groups; build coalitions to work on shared desired outcomes.
• Communicate strategies in terms that are meaningful to the engineering group.

• Bachelor's Degree or equivalent work experience.
• 10+ years of experience in application and enterprise architecture.
• 10+ years of software design and coding experience, with emphasis on SaaS based service / external facing API platforms.
• 10+ years' experience with .NET, Java, or similar language.
• Payments experience a significant plus.
• Experience with HTML, CSS, JavaScript, XML / XSLT, SQL, database design, message-oriented-middleware, caching, and systems integration.
• Hands-on experience identifying and resolving performance and scalability issues for both web-based applications and databases.
• Familiar with diverse, complex problems and adept at devising reasonable solutions or alternatives.
• Proven experience translating Business Requirements into solutions.
• Technical leader and coach, aware of the applicability of new technologies.
• Can work at an abstract level and create abstractions that clarify and contribute to system integrity across the enterprise.
• Tolerant of high degrees of ambiguity, and good at resolving uncertainty and setting direction. Willing to backtrack, seek multiple solutions, and experiment to validate approaches.
• Creative, Investigative, Innovative, Insightful, and able to make technical leaps, finding novel solutions.
• Excels at grasping existing code and identifying opportunities to improve and to integrate with existing code.
• Effective and comfortable working with high-level management.
• Strong written and oral communication skills, including proven success in working with stakeholders with a wide range of technical knowledge.
• Comfortable working in an environment that is growing rapidly and constantly addressing the inherent challenges.

• Understand merchant and partner needs, problems, and expectations and take action to address expectations through high quality, innovative solutions that deliver value to our customers.
• Improve the software development process, methodologies, and tools through applied experience, automation, and simplification.
• Collaborate with team members to ensure that deliverables are technically accurate and useful on time – we build quality into all stages of the software lifecycle, with a focus on end-user observable (and testable) system behaviors.
• Identify critical activities & tasks on projects, help with estimation and planning, ensure timely and accurate communication of status, resolution of issues, and contribute beyond assigned tasks - adjusting priorities when appropriate.
• Assist with software deployment activities to internal test environments and our production data centre – the team is responsible for Requirements Analysis through to Release.
• Be proactive, self-motivated, attentive to detail, with the ability to work well under pressure.
• Be a team player and role model, exhibiting a professional attitude, building work relationships, demonstrating flexibility, and supporting workplace ethics.

• 8-10 years in a Software Engineering position.
• BS or MS in Computer Science or related field.
• An understanding of Linux or Windows development, including database design and development, as well as strong web client programming skills, including HTML, JavaScript, and CSS.
• Experience in server-side product development.
• Expertise in at least one OO language (e.g. Java, C#, Ruby, Go).
• Experience with Design Patterns, Refactoring, OO Design, and related areas.
• Experience with HTML, CSS, JavaScript, XML / XSLT, SQL, database design, message-oriented-middleware, caching, and systems integration.
• Expected to be self-starters who can operate well under a variety of different situations and types of projects, ranging from a team of one to a team of many.
• Strong analytical, problem-solving, and organizational skills.
• Proven experience translating Business Requirements into solutions.
• Technical leader and coach, aware of the applicability of new technologies.
• Must be proactive, self-motivated, attentive to detail, and able to work well under pressure.
• Tolerant of high degrees of ambiguity, and good at resolving uncertainty and setting direction. Willing to backtrack, seek multiple solutions, and experiment to validate approaches.
• Excels at grasping existing code and identifying opportunities to improve and to integrate with existing code.
• Effective and comfortable working with high-level management.
• Strong communication skills.
• Willingness to work as part of a team.

• Understand merchant and partner needs, problems, and expectations and take action to address expectations through high quality, innovative solutions that deliver value to our customers.
• Improve the software development process, methodologies, and tools through applied experience, automation, and simplification.
• Collaborate with team members to ensure that deliverables are technically accurate and useful on time – we build quality into all stages of the software lifecycle, with a focus on end-user observable (and testable) system behaviors.
• Identify critical activities & tasks on projects, help with estimation and planning, ensure timely and accurate communication of status, resolution of issues, and contribute beyond assigned tasks - adjusting priorities when appropriate.
• Assist with software deployment activities to internal test environments and our production data centre – the team is responsible for Requirements Analysis through to Release.
• Be proactive, self-motivated, attentive to detail, with the ability to work well under pressure.
• Be a team player and role model, exhibiting a professional attitude, building work relationships, demonstrating flexibility, and supporting workplace ethics.

• 6-8 years in a Software Engineering position.
• BS or MS in Computer Science or related field.
• An understanding of Linux or Windows development, including database design and development, as well as strong web client programming skills, including HTML, JavaScript, and CSS.
• Experience in server-side product development.
• Expertise in at least one OO language (e.g. Java, C#, Ruby, Go).
• Experience with Design Patterns, Refactoring, OO Design, and related areas.
• Experience with HTML, CSS, JavaScript, XML / XSLT, SQL, database design, message-oriented-middleware, caching, and systems integration.
• Expected to be self-starters who can operate well under a variety of different situations and types of projects, ranging from a team of one to a team of many.
• Strong analytical, problem-solving, and organizational skills.
• Proven experience translating Business Requirements into solutions.
• Technical leader and coach, aware of the applicability of new technologies.
• Must be proactive, self-motivated, attentive to detail, and able to work well under pressure.
• Tolerant of high degrees of ambiguity, and good at resolving uncertainty and setting direction. Willing to backtrack, seek multiple solutions, and experiment to validate approaches.
• Excels at grasping existing code and identifying opportunities to improve and to integrate with existing code.
• Effective and comfortable working with high-level management.
• Strong communication skills.
• Willingness to work as part of a team.

• Lead the Software Development and Engineering team in the development of new software, web applications and informatics solutions.
• Implement best practices for development and coding enterprise-class solutions and grow and lead a best-in-class development organization by creating and supporting collaborative work environment requiring high engagement, performance, and efficiency.
• Develop and implement build processes and tools and the establishment of a continuous integration process
• Lead architecture design in a C++ environment to create best in class development framework including business rules engine, Data Object Persistence, Authentication & Authorization, Security and relevant interfacing and support for various projects
• Prepare initial high-level design, functional requirements, and effort estimates for assigned projects.
• Actively participate in and facilitate design and architecture peer review sessions.
• Support and lead agile planning/scoping activities with assigned Product coordinator.
• Conduct technical deep dives on existing applications to support and create an asset inventory of current components to maintain reuse existing code while creating and managing development iteration plans
• Actively facilitate monitoring of quality to support continuous improvements
• Coordinate all software designing, planning, development, and maintenance deliverables with minimal supervision.
• Hire, Train and Manage highly experienced technical team of software engineers.

• Strong hands on experience in developing and managing backend C/C++ systems or windows applications with thorough understanding of software development life cycle
• Experience and thorough knowledge in STL, BOOST
• Must have expertise in programming under Windows/UNIX/Linux environments
• Experience with IPC including socket programming, multithreading, race conditions, deadlocks, debugging, etc.
• Solid hands on experience in MYSQL, Oracle, PostgreSQL would be plus
• Experience in real-time data processing, performance Tuning and Optimization
• Experience developing and managing Web Applications using .Net and flavors of Java Script (NodeJs, Containerized web applications)
• Excellent problem solving and multitasking skills, with a logical and pragmatic attitude
• Experience with Databases (MySql, PostgresSQL, MongoDB), Webservers (Apache) and UI/UX Design elements
• Good Understanding of cloud services models (PaaS, SaaS, IaaS)
• Solid understanding of DevOps and CI/CD concepts and experience with Azure DevOps or similar Agile tracking environments
• Certification or expertise based on experience, in designing, building, testing, and maintaining cloud applications and services on Microsoft Azure highly preferred
• BS (MS preferred) in Computer Science or related software fields and or demonstrated relevant equivalent experience
• Excellent verbal and written communication skills with the ability to influence and negotiate
• Absolute sense of responsibility and accountability to deliver solutions with built in quality
• Ability to assess problems and reach conclusion for timely resolution
• Team leadership experience with proven ability to communicate with key customer and internal stakeholders
• Ability to set goals, manage individual / team performance, organize people and activities to achieve goals
• Ability to work with cross-functional teams and strong collaboration skills with product centric approach

• Document all ongoing work efforts
• Keep calendar and tickets updated
• Respond in a timely matter and follow-up to assure customer satisfaction
• Communicate and leverage team and outsourced resources when possible
• Provide expert engineering and support in Microsoft networked environments Personal Attributes Required To Succeed
• Conservative, risk mitigation mindset
• Attention to detail and quality of work
• Good at time-planning and organizational skills
• Passion for customer service and follow through
• Ability to multi-task and handle “chaos” effectively
• Integrity, passion & strong desire to achieve and succeed
• Willingness to work varied hours to meet client’s schedule
• Resourcefulness when confronted with unforeseen dilemmas
• Excellent communication with technical and non-technical people Perseverance--an unwillingness to give up, even when discouraged

• Desktops
• Microsoft Cloud – O365
• Microsoft Windows Server
  • Administration
• Advanced troubleshooting
  • Server Virtualization / Hyper-V / VMware
  • Server File and image based backup and recovery
  • planning and implementing server installation and migration projects
• Back-up and Disaster Recovery (Datto) Setup, Support and Recovery
• Cloud Server Configuration Management, Migration and Administration
• Cloud File Synchronization, Configuration, Migration and Administration
• Firewalls (SonicWall), VPN Configuration Management and Security Administration

Key Responsibilities:

• Lead the effort to democratize data at company, providing the right endpoints for the right user (e.g. report, API, table, etc.)
• Assist in standardizing our data management best practices, including codebase management, work and issue tracking, testing and quality control/assurance measures, data dictionaries, and a documentation hub for both production level code and ad hoc analyses.
• Interact with stakeholders and functional subject matter experts to understand and gather requirements to develop effective data models that can be translated into business insights reports/analyses
• Create data models and data processes, providing the right format and structure for use case solutions.
• Build and deploy pipelines to ingest and transform in our rapidly growing data platform
• Partner with IT and Functional Teams on internal/external data integration and acquisition
• Research modern technologies and frameworks to discover uses for new and existing data.
• Propose and effect changes to our data generation processes
• Produce clean, well-tested, and documented code

Required Skills and Experience:

• Bachelor's Degree required, preferably in Computer Science, Mathematics, Statistics, Finance or related technical field.
• 3+ years developing end-to-end Business Intelligence or Analytic solutions (i.e. data modeling, ELT/ELT, reporting/analysis)
• Experience working with data warehouses, including technical architectures, infrastructure components, large-scale ETL/ELT pipelines, automation, database optimization, and reporting/analytic tools and environments.
• Experience writing software in one or more languages: Python, Java, C++
• 3+ years utilizing SQL based data management systems (preferred NoSQL experience as well)
• Experience with Azure or other cloud providers (AWS, GCP) is strongly preferred
• Preferred experience with data platforms and technologies such as Kafka, Presto, Delta Lake, Spark, etc.
• Demonstrated experience working with diverse data sets and frameworks across multiple domains
• Demonstrated experience using software engineering best practices like Continuous Integration/ Deployment to deliver complex software projects
• Team oriented and flexible with a proven track record in collaborating with multiple stakeholders.
• Must be available for overnight travel (approximately 10%) to any major core markets, as required.
• Authorization to work in the US (without need for Visa sponsorship from employer) is required.

• Elicit requirements with internal and external stakeholders using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints.
• Decompose high-level business and user requirements into functional requirements and quality assurance metrics, specified in an appropriate level of detail suitable for use by those who must base their work on the requirements.
• Define quality attributes, external interfaces, constraints, and other nonfunctional requirements.
• Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards.
• Identify ways to assist product management in product planning through requirements development and analysis. Propose new product features and updates.
• Use research and analysis to identify emerging approaches, technology, and solutions that can be leveraged in the implementation of identified requirements.
• Develop training materials and conduct end-user training sessions.
• Write user guides and supporting assistance materials, such as FAQs and desktop references
• Facilitate requirement design & estimation sessions with technical staff. Experience applying and teaching various estimation techniques in order to define level of effort.
• Experience using and/or knowledge of software development and collaboration tools

• Must be a U.S. Citizen or U.S. Legal Permanent Resident
• Eligible for U.S. Government Clearance.
• 3-5 years of relevant work experience; consulting experience is a plus
• Strong communication skills, to lead requirements elicitation workshops. (this would include interviewing, listening, analyzing, observational and writing skills)
• Ability to create and organize documentation using JIRA and Confluence that is leveled for both business and technical users and maintain curated backlog of user stories.
• Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information
• Listening skills, to understand what people say and to detect what they might be hesitant to say.
• Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements
• Facilitation skills, to lead requirements elicitation workshops
• Observational skills, to validate data obtained via other techniques and expose new areas for elicitation
• Strong writing skills, to communicate information effectively to customers, marketing, managers, and technical staff
• Ability to create documentation that is leveled for both business and technical users
• Organizational skills, to work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information
• Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders (such as customers, product management, and engineering)
• An understanding of contemporary requirements elicitation, analysis, specification, verification, and management practices and the ability to apply them in practice; familiarity with requirements engineering books and resources
• An understanding of how to practice requirements engineering according to several software development life cycles in a team environment
• Knowledge of software development life-cycle practices, principles, and techniques
• Knowledge of standard research and analysis methodologies, frameworks, and techniques
• Experience with application development methodologies such as Agile including writing user stories/epics and acceptance criteria
• Bachelor’s Degree required from college or University

• Bachelor’s Degree, or equivalent experience, in Computer Science, Engineering or related field
• At least 3-5 years of experience in a Software Engineering role in, preferably in a real-time trading related position required, with recent and demonstrable experience writing high performant, well tested and elegant code with C# and the .NET Framework
• Prior experience developing highly distributed and fail-safe systems
• Strong commitment to Agile development methodologies and best practices
• Experience with real time trading systems, knowledge of order handling and protocols such as FIX and market data processing and distribution
• Experience in the listed options market is a plus
• Experience with regulatory reporting (e.g. OATS, CAT) and market surveillance is a plus

• Architect, design, and build end-to-end production-ready demos of our software products.
• Build and showcase new features as they are released by product teams.
• Maintain the demo data, demo tech stack, and new user access.
• Write and maintain documentation on how the demos work and how to use it.

• Undergraduate degree in Science, Technology, Engineering or Mathematics (STEM), or comparable area of study.
• Familiarity with JavaScript.
• Strong verbal and written communication, and presentation skills.
• Full-stack development experience, with a strong focus on front-end development.
• Familiarity with big data, databases, cloud technologies, and machine learning concepts.
• Strong work ethic, goal-oriented, attention to detail, and proven record of delivery.
• 2+ years of experience demonstrating software products and presenting technical deep-dives.

• Drive adoption of Ex Machina by collaborating with our customers to achieve successful project deployments.
• Collaborate with business & IT leaders and subject matter experts at Fortune 500 customers to identify and frame compelling use cases for our Ex Machina.
• Conduct assessments of projects with  Ex Machina end users, applying our Best Practices.
• Lead customer engagements to perform implementation activities in collaboration with ourApplication Development, Products, QA, and DevOps teams.
• Advise customers on future Ex Machina use cases and setup expansion to further our solutions.
• Lead scoping workshops with the customer to identify new Ex Machina use cases that drive business value, and translate use cases into requirements and specifications.
• Dive into technical details and lead activities to ensure successful delivery to our customers (e.g., functional scoping, application and data integration quality assurance, deliver trainings, issue debugging and resolution).
• Execute customer enablement and training.
• Develop polished deliverables to enable customer success.
• Assist in the building of key training materials and templates within our Ex Machina to ease customer onboarding.
• Effectively and proactively communicate with customers to build trusted advisor relationships.
• Quantify and track value metrics that can be realized from our Ex Machina implementations.
• Perform debugging, troubleshooting, modifications and unit testing of our Ex Machina data ingestion and data science workflows
• Participate in the development of documentation, technical procedures and user support guides.

• Bachelor of Science in Computer Science, Math, Engineering, or similarly related fields.
• 4+ years of work experience, including 2+ in technical project management or technical consulting, along with demonstrating software products and presenting technical deep-dives.
• Experience with analytics products such as Alteryx, SPSS, Snowflake, Tableau, Qlik, etc.
• Basic understanding of machine learning, data science, and advanced analytics tools.
• Ability to successfully communicate and work with senior executive stakeholders.
• Demonstrated ability to navigate between the business and technical domains of a software implementation project, providing leadership in both.
• Effectively work across customer and internal teams to problem solve, define scope, write technical specifications, quantify and track success metrics, and manage against a plan.
• Demonstrated problem solving and analytical capabilities.
• Excellent presentation, written, communication and interpersonal skills.
• Superior organizational and time management skills with high attention to detail.
• Ability to adapt to, improve, and promote continuously developing processes.
• Ability to work independently and as a team player.
• Growth mindset with a commitment to ongoing learning to accelerate innovation.

• Ensure test processes for new applications and features are designed intothe product development process.
• Design and develop automated test suites for company products.
• Improve test automation framework by Java, Maven, TestNG, Selenium web driver.
• Perform root cause analysis by stepping through application codes in Javascript and Java.
• Become an application expert to thoroughly understand all use-case scenarios.

• Hands-on software development and troubleshooting experience with JavaScript and Java
• Experience of UI and API test automation, Python programming
• Strong understanding of web application, QA methodologies and process
• Outstanding team player with excellent interpersonal skills and ability to work cross-functionally
• Experience with open source automation framework (Jasmine, TestNG and Jmeter)
• Ability to work effectively with internal teams to define scope, goals, project plans and deliverable

• Engage directly with customers to participate in design and development of data integration/transformation solution according to functional requirements
• Perform debugging, troubleshooting, modifications and unit testing of integration solutions
• Support, monitor, execute production application jobs and processes
• Participate in the development of documentation, technical procedures and user support guides

• 2+ years of experience with system/data integration, development or implementation of enterprise and/or cloud software
• Proficiency in data integration/EAI technologies, such as Tibco
• Demonstrated proficiency with JavaScript
• Experience with Unix-based operating systems
• Familiarity with version control/SCM is a must (experience with git is a plus)
• Experience with relational databases (any vendor)
• Solid understanding of concepts of cloud computing
• Engineering degree in Computer Science or Electrical Engineering
• Working knowledge of Agile Software development methodology
• Strong organizational and troubleshooting skills with attention to detail
• Strong analytical ability, judgment and problem analysis techniques
• Interpersonal skills with the ability to work effectively in a cross functional team

• Resolve complex application/technical issues;
• Needs the ability to adapt and pick up new technology rapidly;
• Must be able to troubleshoot and understand upstream and downstream dependencies;
• Candidate will be an internal escalation point for the Support team;
• Must be able to be a team player and work within a small team environment;
• Respond to requests for application assistance via phone or electronically through tickets;
• Document, track and monitor problems to ensure timely resolution;
• Research questions using available information resources;
• Must be able to and willing to provide phone support to remote clients;
• On call phone support is a shared responsibility of the support team;
• Advise users on appropriate action and follow standard help desk procedures

• Bachelors degree in (Business Management, Computer Science, or related discipline);
• SQL experience: must be able to understand, execute and use pre-built scripts
• Great phone demeanor and strong customer service skills – posses a passion for helping first;
• Must be familiar with multiple browsers and how to troubleshoot issues within them;
• Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook);
• Strong and effective customer service skills, interpersonal, and conflict management skills;
• Strong organization, planning, communication, diplomacy, and presentation skills required.

We are seeking a seasoned, Platform Engineer who has enterprise company experience to join our team.

POSITION RESPONSIBILITIES:
Gain solid understanding of the business process, workflows and data. Establish close partnership with the business.
Work with project managers during scoping and requirements sessions. Gather requirements and design and deploy functionality to meet business requirements.
Assist in technical specifications and other deliverable documents. Develop test cases and plans to complete the unit testing.
Provide on-call support for production applications.
Develop a deep understanding of applications and integration and bring issues to resolution.
Monitor application performance and improve response times. Configure application for the best performance.
Plan for and apply application software patches.
Become subject-matter expert (SME) on the software packages you are assigned to support.

REQUIREMENTS:
Bachelor's degree in computer science.
3+ years hands-on experience administering WebSphere Application Server, WebSphere MQ, Tomcat, JBOSS with installation, support, analysis of logs and performance tuning.
Experience with CI/CD practice and tools such as Jenkins, SonarQube, Artifactory, Urbancode Deploy, Ansible is preferred.
Experience with container orchestration tools, such as Kubernetes, OpenShift, Docker Swarm a plus.
Knowledge of installing and supporting Red Hat Linux. Version 7.6 a plus.
Strong understanding of network and security concepts, such as DHCP, DNS, SSL, TCP, UDP, IP, QOS and ICMP.
Understanding of network hardware, including switches, routers, access points and basic network troubleshooting.
Experience and/or familiarity with other technologies, such as RESTful over HTTP.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Able to collaborate effectively and excel in a team environment.

Bachelors Degree Preferred [Years of Experience] 5-7+