• Analyze and document business requirements for projects and software customizations or configurations, you will work hand in hand with business partners and development staff to translate requirements into deliverables.
• Conduct vendor software analyses to compare and evaluate products and determine which solutions best meet our needs. You will also perform build-vs-buy assessments and present recommendations to leaders.
• Review and present software upgrades to business partners; once new or enhanced functionality has been released, you will analyze and test new features and help guide your business partners on using new functionality.
• Identify opportunities to leverage the Google (G Suite) platform in order to support and enhance business partner collaboration and productivity needs; work directly with business partners to understand and define needs, then research and present potential G Suite solutions.
• Write SQL statements in order to analyze and compare datasets, looking for trends, issues, or areas for improvement.
• Implement and manage standard testing procedures for system changes, which may include creating, reviewing, executing, and tracking test plans and results. You will also be responsible for validating testing procedures to ensure they meet both business and technical requirements.
• Provide assistance to IT Support team by reviewing issues reported from end users, determining and reconciling discrepancies, solving for root cause of errors, and establishing procedures to correct them.
• Perform additional analysis, special projects, and other duties, as needed.

• Bachelor's degree preferred, with an emphasis in business or information technology desired.
• 3+ years relevant business analysis and/or consulting work experience required. Experience in the real estate industry a plus!
• Strong analytical skills, problem solving capabilities, as well as project management experience desired.
• Strong communication and presentation skills – able to speak and write in a clear and articulate manner to all levels of the organization.
• Familiarity with Property Management System platforms (i.e. MRI, Yardi, RealPage, etc.) strongly preferred.
• Experience utilizing Agile solution delivery lifecycle methodologies required.
• Must be proficient in documenting use cases and experienced in software quality assurance and technology testing practices.
• Proven strong work ethic, ability to make decisions, and adaptable to changing priorities in a fast-paced environment, without sacrificing quality of work product. Detail-oriented and well-organized, with an exceptional ability to multitask.
• Team player that demonstrates flexibility and the ability to integrate and work well with others.
• Motivated to succeed with capacity to assume increasing responsibility.
• Experience utilizing Google G Suite products, a plus!
• Knowledgeable & Analytical. Your background includes a combination of business and information technology, which you’ve built through both educational and professional experiences. You’re comfortable with information gathering, data collection, and data analysis, in addition to problem solving with a customer focus in mind. You also have a broad-based familiarity with building data models, evaluating trends, and identifying areas for improvement. Without a doubt, you’ve got strong analytical skills and you know how to apply them accordingly across a variety of data-related activities.
• Technologically Savvy. You’re knowledgeable about the Google (G Suite) platform and how it can enable collaboration and productivity. You’ve got a solid proficiency in writing SQL queries. You’re also comfortable working with relational database concepts and have a knack for quickly mastering new software. In other words, technology is one of your closest friends!
• Business Liaison. When it comes to integrating business process with systems you enjoy being the conduit with your business partners to lead the project execution and train affected users. You work closely with business partners to gather needs systematically, review viable solutions, test new functionality along the way, and track post-implementation results. Data helps you schedule work, implement agreed-upon changes, and complete assigned projects timely.
• Strong Communicator. Your writing and speaking skills are clear, articulate, and effective, demonstrating your ability to interact with all levels and various teams within the organization and be understood. In addition, you’re skilled in compiling and delivering presentations that help to coordinate efforts between business partners and IT. By delivering clear communication, you help to ensure that projects stay on time, deliverables meet budget, and key stakeholders are aware of project statuses.
• Passionate. Motivated. Eager to Learn. You are resourceful, ask smart questions, challenge the status quo, and regularly seek to understand. You invest extra energy to reach your goals. And when a special project arises, you volunteer!

• Analyze and document business requirements for projects and software customizations or configurations, you will work hand in hand with business partners and development staff to translate requirements into deliverables.
• Conduct vendor software analyses to compare and evaluate products and determine which solutions best meet our needs. You will also perform build-vs-buy assessments and present recommendations to leaders.
• Review and present software upgrades to business partners; once new or enhanced functionality has been released, you will analyze and test new features and help guide your business partners on using new functionality.
• Identify opportunities to leverage the Google (G Suite) platform in order to support and enhance business partner collaboration and productivity needs; work directly with business partners to understand and define needs, then research and present potential G Suite solutions.
• Write SQL statements in order to analyze and compare datasets, looking for trends, issues, or areas for improvement.
• Implement and manage standard testing procedures for system changes, which may include creating, reviewing, executing, and tracking test plans and results. You will also be responsible for validating testing procedures to ensure they meet both business and technical requirements.
• Provide assistance to IT Support team by reviewing issues reported from end users, determining and reconciling discrepancies, solving for root cause of errors, and establishing procedures to correct them.
• Perform additional analysis, special projects, and other duties, as needed.

• Bachelor's degree preferred, with an emphasis in business or information technology desired.
• 3+ years relevant business analysis and/or consulting work experience required. Experience in the real estate industry a plus!
• Strong analytical skills, problem solving capabilities, as well as project management experience desired.
• Strong communication and presentation skills – able to speak and write in a clear and articulate manner to all levels of the organization.
• Familiarity with Property Management System platforms (i.e. MRI, Yardi, RealPage, etc.) strongly preferred.
• Experience utilizing Agile solution delivery lifecycle methodologies required.
• Must be proficient in documenting use cases and experienced in software quality assurance and technology testing practices.
• Proven strong work ethic, ability to make decisions, and adaptable to changing priorities in a fast-paced environment, without sacrificing quality of work product. Detail-oriented and well-organized, with an exceptional ability to multitask.
• Team player that demonstrates flexibility and the ability to integrate and work well with others.
• Motivated to succeed with capacity to assume increasing responsibility.
• Experience utilizing Google G Suite products, a plus!
• Knowledgeable & Analytical. Your background includes a combination of business and information technology, which you’ve built through both educational and professional experiences. You’re comfortable with information gathering, data collection, and data analysis, in addition to problem solving with a customer focus in mind. You also have a broad-based familiarity with building data models, evaluating trends, and identifying areas for improvement. Without a doubt, you’ve got strong analytical skills and you know how to apply them accordingly across a variety of data-related activities.
• Technologically Savvy. You’re knowledgeable about the Google (G Suite) platform and how it can enable collaboration and productivity. You’ve got a solid proficiency in writing SQL queries. You’re also comfortable working with relational database concepts and have a knack for quickly mastering new software. In other words, technology is one of your closest friends!
• Business Liaison. When it comes to integrating business process with systems you enjoy being the conduit with your business partners to lead the project execution and train affected users. You work closely with business partners to gather needs systematically, review viable solutions, test new functionality along the way, and track post-implementation results. Data helps you schedule work, implement agreed-upon changes, and complete assigned projects timely.
• Strong Communicator. Your writing and speaking skills are clear, articulate, and effective, demonstrating your ability to interact with all levels and various teams within the organization and be understood. In addition, you’re skilled in compiling and delivering presentations that help to coordinate efforts between business partners and IT. By delivering clear communication, you help to ensure that projects stay on time, deliverables meet budget, and key stakeholders are aware of project statuses.
• Passionate. Motivated. Eager to Learn. You are resourceful, ask smart questions, challenge the status quo, and regularly seek to understand. You invest extra energy to reach your goals. And when a special project arises, you volunteer!

• Conduct new LIMS, QMS, and SPC systems user training and other basic troubleshooting.
• Responsible for designing and implementing reports, module improvement and implementation and functionality changes.
• Liaison with Quality and IT for system implementation, upgrades and maintenance.
• Responsible for implementing and maintaining lab instrument interfaces
• Maintain statistical Quality Control software interfaces for charting and data analysis/trending.
• Respond and resolve system user inquiries
• Lead process improvement projects.
• Work cross-functionally with others to improve Quality Management programs.

• Strong capability in problem solving and decision making
• Ability to troubleshoot issues and provide productive solutions.
• Ability to work on multiple projects and meet deadlines
• Able to work independently
• Excellent customer relationship management skills
• Demonstrated proficiencies in organizing, planning and prioritizing
• Bachelor’s degree in Computer science, biological sciences or related field or equivalent experience.
• 5-8 years of demonstrated ability in a laboratory setting related to information solutions
• Basic system administration experience.
• Previous work in a regulated environment (TTB, FDA, EPA) is preferred with a focus on the food and beverage industry.
• Basic knowledge of databases and SQL queries.
• Experience using StarLIMS, ETQ (or equivalent), Infinity QS, Excel and Word.

• Work with database and system owners to connect to new data sources
• Build pipelines that feed the common data model (Ontology), and derive relevant data attributes
• Work with SMEs to understand current and historical compliance requirements and convert business logic to code
• Work with SMEs to validate derived data attributes

• Ability to modify and create new data transformation pipelines (data from source systems come in many forms: json parsing, PSPS viewer, etc.)
  • Required language competencies: PySpark, object-oriented programming experience
• Ability to communicate with SMEs to translate data needs into code

• Microsoft background, Azure cloud experience
• Hands on experience of coding, building design and can work directly with clients
• Azure data lake, databricks, Azure functions, Integration, API management
• Azure DevOps (ARM or Terraform templates, Build &/ Release pipelines in YAML)
• Azure Cloud - IaaS (VNet, VM etc) & PaaS service experiences (e.g. AKS, Azure SQL, CosmosDB, Storage account etc.)
• One programing language experience, preferably python

• Work with database and system owners to connect to new data sources
• Build pipelines that feed the common data model (Ontology), and derive relevant data attributes for generating quarterly reports
• Work with SMEs to understand source systems and work with SMEs and compliance experts to map this to regulatory reporting needs
• Produce datasets containing the required Feature Classes on a quarterly basis for the GIS team to validate and submit to the WSD

• Modify and create new data transformation pipelines (data from source systems come in many forms: json parsing, SAP BW, etc.)
  • Required language competencies: PySpark, SparkSQL
• Ability to communicate with SMEs to translate data needs into code
• Develop an understanding of our Ontology and make modifications in collaboration with the our Ontology Implementation Team
  • For example, what is considered an asset, how are assets related to inspections, etc.
• Attention to detail and ability to design and structure reusable code and data sets

Job Summary:

As a Project Manager you will partner with clients undertaking major digital business or engineering transformation engagements. You will work within a cross-functional, globally distributed team to lead the planning, estimation, and delivery of client projects and programs.

Key Responsibilties:

• Plan, document, and implement the optimal team structure (roles, people, expertise) to ensure high-quality delivery, exceeding client expectations and achieving established goals
• Lead teams to successfully deliver customer experience and engineering solutions leading to client business value
• Identify and realize business outcomes through the use of the most suitable and effective project management approach, methods, processes, and tools to ensure a high degree of delivery and solution quality
• Support clients’ business objectives by delivering experience and engineering solutions, including experience management, ecommerce, customer data, cloud, and microservice platforms
• Enact lasting changes to the client’s ways of working by utilizing a consultative approach that focuses on defining and measuring customer value delivered at each milestone
• Organize and lead ongoing team planning sessions to identify key risks, issues, and dependencies across workstreams
• Optimize delivery within a project or program through insights and mitigation strategies for project risk management
• Guide internal leaders and external senior stakeholders on program delivery methods ceremonies and protocols to streamline and structure workflow to deliver timely results
• Articulate and manage engagement commercial metrics including client outcomes, leakage, burn rate, revenue and margins, etc. to support account health and account-level planning within the industry vertical

Required Skills and Experience:

• Ability to effectively communicate and collaborate with all levels of the organization to achieve broader insights into managing work streams and outcomes
• Capable of earning trust and influencing stakeholders without formal authority to required results
• Proficient with collaboration tools including Atlassian Jira and Confluence, and Microsoft Office applications
• Flexible, collaborative, and able to manage and prioritize multiple tasks simultaneously to maintain teamwork and optimal project flow
• Experience managing and contributing to sales proposals by collaborating and negotiating with multi-disciplinary teams to shape a cohesive delivery approach, team shape, and cost estimates to deliver transformative value driven proposals
• Experience working with Agile delivery methods like Scrum and Kanban, waterfall and hybrid systems
• Experience leading teams to implement digital technologies such as atomic and responsive design, experience management platforms, cloud platforms, DevOps, AI and Data Platforms
• Experience in writing, reviewing, and finalizing statements of work
• Scrum, Product or SaFe Certification
• Understanding of HTML, CSS, JavaScript, Python, React, or Swift

• At least 1-2 years of work experience in a business environment, with a minimum of 12 months successfully working within an intensively client-focused model such as an external consulting or marketing services firm
• Bachelor’s Degree in Marketing, Statistics or equivalent experience
• A storyteller, be able to make sense of data and extrapolate meaningful and actionable insights
• Fluent in Social Media platforms such as Facebook, Twitter, Tik Tok, Instagram, YouTube, and LinkedIn
• Experience in creating and delivering presentations using PowerPoint
• Strong experience with excel
• Social Listening experience (Netbase) preferred

• At least 1-2 years of work experience in a business environment, with a minimum of 12 months successfully working within an intensively client-focused model such as an external consulting or marketing services firm
• Bachelor’s Degree in Marketing, Statistics or equivalent experience
• A storyteller, be able to make sense of data and extrapolate meaningful and actionable insights
• Experience in creating and delivering presentations using PowerPoint
• Experience with Adobe Analytics, Google Search Console, dashboarding (tableau/Power BI), Google data studio, excel
• Experience with Python a plus

• Work directly with the Media team and channel leads to understand campaign structure, changes in media execution and market conditions that influence performance.
• Partner with the account leads to summarize and clearly communicate results and recommendations to clients.
• Assist Data colleagues to QA/validate data collection in media measurement tools such as Adobe Analytics
• Think cohesively about program performance cross-channel to:
• Generate insights about “why”
• Make recommendations for optimization and/or testing
• Manage workflow of assigned tasks with JIRA
• Attend regular team meetings

• The applicant should have at least 3-5 years of work experience in a business environment, with a minimum of 2 years successfully working within an intensively client-focused model such as an external consulting or marketing services firm
• Bachelor’s Degree in Marketing, Statistics or equivalent experience
• A storyteller, be able to make sense of data and extrapolate meaningful and actionable insights
• Intellectually curious
• Ability to work on a fast-paced and account and pivot as priorities change
• Digital measurement/analytics tool(s): Adobe Analytics, Google Analytics or similar
• Media measurement tool(s): Adobe Campaign, AdWords, Search Ads, Facebook for Business, etc.
• SQL, Python, R
• Paid media execution – search, social, display, video – and related performance metrics, e.g. cost per acquisition, bounce rate, click-through rate, reach
• Performance marketing or lead/demand gen media programs
• Financial services or personal finance vertical (or medical underwriting insurance)
• Desire to learn

• This role will be responsible for creating advanced reports specifically for projects related creative advertising and social media.
• This candidate will be analyzing data and translating the results to various groups on the project, so a background with data visualization and storytelling is very helpful.
• Expectation is that you can work independently and own projects when needed, but also work collaboratively across departments.
• Communicate clearly and proactively with internal teams, and client communication as relevant to the role.
• Ability to interpret and articulate data clearly and concisely.

• 3+ years experience with creative, social, and media reporting in an agency or consultative context; automotive experience is a plus
• Able to work independently to generate insights for multiple campaigns across multiple product lines
• Familiar with front-end visualization tools
• Familiar with various marketing and advertising technology tools
• Client-facing, resourceful

• Architect Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud).
• Translate functional requirements and high-level solution designs into detailed SFCC technical design.
• Performs gap analysis between business requirements and commerce cloud features and design the configurations and customizations required to meet the requirements.
• Own platform governance activities ensuring safe-use of commerce cloud resources like reviewing/ mitigating/ resolving of error logs & performance issues, etc.
• Employ the use of proofs-of-concept (spike solutions) to validate cost estimates and de-risk technical solution delivery.
• Identifies all required third-party software products and documents the dependencies between system elements and these packages
• Prepares cut-over, rollback, data migration model/plan.
• Design solution for fault-tolerance with appropriate fail-over mechanisms to enable service continuity, gracefully degrade as necessary, and minimize service outages.
• Prepares time and cost estimates, identifies and mitigates project risks, plans the full project life cycle and recommends approaches to improve time to market.
• Diagnose and solve technical problems related to commerce implementation, lead a team in resolving priority issues.
• Build a culture of engineering excellence (quality, security, performance, scalability, availability etc).
• Mentor and coach team by improving commerce cloud platform knowledge, development skills, goal setting, performance evaluations and performance evaluations.

• Articulate and frame a client’s customer and business problems, and the mutual value of recommendations, initiatives, solutions and phases of a strategic roadmap
• Bridge strategy concepts to designed products and services by leveraging our capabilities in product innovation, service design thinking, and customer research
• Collaborate with clients and internal partners to generate strategies and value propositions that utilize innovative technology and emerging channels–web, mobile, social, chat, voice, kiosk, etc. – to compliment traditional modes of service
• Synthesize information quickly, and apply this deftly through a combination of foresight, experience, and agility
• Facilitate meetings and workshops with sensitivity to client and team needs
• Demonstrate traceability and clear shaping of research, data and observations into actionable insights, implications, and initiatives for our clients
• Help to plan, estimate, and manage a track of work (including other individuals) in accordance with budget, deliverables and quality standards while demonstrating measurable value and satisfaction for the client
• Help to grow the business–both in the strategy capability and in support of our industry go-to-market teams, being the champion for customer, market, and technology insights and strategy with clients and internal teams
• As part of career growth, supervise and nurture junior team members
• As part of career growth, contribute to thought leadership internally in the form of practice development with the global Strategy & Consulting capability group; participate in the development and ongoing improvement of industry propositions and capability services through presentations and publishing

• Experience working with globally recognized clients across different categories, or notable, exceptional work with mid-sized organizations
• Experience with a range of customer experience strategy approaches, e.g. customer research and modeling, service design, new product innovation and value proposition development, prioritization methods, business case development, road-mapping, etc.
• Highly proficient with experience modeling techniques and/or service design; mapping the customer experience across their end-to-end journey and identifying critical moments that drive value to both the customer and the business
• Experience bridging “digital” and non-digital products and services
• Led diverse project/product teams (or tracks within teams) in dynamic, globally diverse environments
• Thriving in collaboration with multi-disciplinary team including strategists, designers, engineers, product managers and clients
• Attention to detail and ability to partner with clients and internal teams
• Clear articulation through exceptional oral and written communication skills; strong presenter and great listener
• Willingness to contribute to new business development and revenue generation
• A self-starter with an entrepreneurial spirit
• Ability to travel (50%)
• Understanding of Agile approaches and tools
• Understanding of modern product management-based organizational models
• Differentiated experience in a service-based industry (retail, financial services, healthcare, insurance, etc.)

• Analyze, Identify, develop, test and document interfaces and integration flows using Mulesoft Anypoint platform including Mule Runtime, Connectors, Design Center and API management
• Translate business requirements into well‐architected solutions that best use the Mulesoft platform.
• Proactively ensure the highest levels of systems and infrastructure availability (internal IT, vendors, cross-department),explain complex technical issues to project managers, developers, team leads and architects in an easy-to-understand manner, and recommend clearly thought-out solutions
• Understanding of Sync/Async communication patterns and problem-solving abilities with respect to Message Sequencing, Correlation, and Queuing
• Knowledge of Web Services Interoperability, WS-* standards and ability to suggest, criticize and formulate solutions.
• Develop solutions by designing system specifications, standards, and programming

• Good knowledge of SOA architecture and fluency in web service standards such as WSSE and technologies (XML, SOAP, WSDL, XSD, UDDI, REST)
• Test and improve performance of the APIs in terms of response time, reliability, and resource usage.
• Implementation experience with framework-based .Net and .Net core solutions is preferred
• Monitor application performance, identify potential bottlenecks in the holistic solution, and recommend fixes

• Analyze, Identify, develop, test and document interfaces and integration flows using Mulesoft Anypoint platform including Mule Runtime, Connectors, Design Center and API management
• Translate business requirements into well‐architected solutions that best use the Mulesoft platform.
• Proactively ensure the highest levels of systems and infrastructure availability (internal IT, vendors, cross-department),explain complex technical issues to project managers, developers, team leads and architects in an easy-to-understand manner, and recommend clearly thought-out solutions
• Understanding of Sync/Async communication patterns and problem-solving abilities with respect to Message Sequencing, Correlation, and Queuing
• Knowledge of Web Services Interoperability, WS-* standards and ability to suggest, criticize and formulate solutions.
• Develop solutions by designing system specifications, standards, and programming

• Good knowledge of SOA architecture and fluency in web service standards such as WSSE and technologies (XML, SOAP, WSDL, XSD, UDDI, REST)
• Test and improve performance of the APIs in terms of response time, reliability, and resource usage.
• Implementation experience with framework-based .Net and .Net core solutions is preferred
• Monitor application performance, identify potential bottlenecks in the holistic solution, and recommend fixes

• Overall responsibility for monitoring, incident identification, assessment, quantification, reporting, communication and mitigation
• Hiring, grooming and leading a team of security analysts to conduct security event monitoring, management and response
• Building out and institutionalizing various SOC processes and continuously improving those to ensure seamless functioning of service delivery
• Ensuring security events and alerts are triaged and responded to in a timely way to delivery top notch service and meeting/exceeding agreed upon SLAs
• Provide the right direction to the SOC team and ensure early detection of cyber events and responding to cyberattacks
• Responsible for team & vendor management, overall use of resources and initiation of corrective action where required for the SOC
• Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring
• Building out SOC playbooks for triage and incident response
• Creation of reports, dashboards, KPIs, metrics for SOC operations
• Developing and facilitating assessment and training programs for SOC analysts
• Engaging with the sales and presales team to provide relevant support during the sales process
• Coordinate with Red Team/Blue Team, on cybersecurity exercises
• Responsible for building a cohesive team that adheres to the organizational culture and value systems

• Bachelor’s Degree in computer science, information systems, engineering, related field of study, or equivalent job experience
• Minimum of 10+ years Cyber Security experience working within a SOC
• Minimum 3+ of experience leading SOC team
• 5+ yr. of experience in managing large multi-client teams in a 24x7 shared services environment
• Experience with SIEM tools like Securonix, Q-radar and Splunk
• Experience with SOAR tools like xSOAR, and Phantom
• Threat monitoring and experience with reviewing alerts to determine relevancy and urgency and communicating alerts directly
• Vulnerability management
• Cyber Threat Investigations
• MDR SOC operations delivered via ML and Big Data Platform
• Experience as part of a Computer Incident Response Team (CIRT), Computer Emergency Response Team (CERT), Computer Security Incident Response Center (CSIRC), or Security Operations Center (SOC)
• Ability to discover and support new analytic methods for detecting threats
• CompTIA Net+, CompTIA A+, CompTIA Security+, GIAC Certified Incident Analyst (GCIA), or EC- Council Certified Incident Handler (ECIH) Certification
• Experience in SOC operations, investigating security events, investigation (Detection, Analysis, Triage)
• Good communication, co-ordination and interpersonal skills

• Provide timely and professional outbound communications (internal and external) servicing the Trade Desk email queue and providing customer phone support.
• Onboard new clients, create new logical ports, review configuration settings, and perform order entry and market data API certification testing.
• Perform root cause analysis and communicate client issues that may arise.
• Provisioning internal/external user web tool access.
• Testing/understanding changes to systems and functionality prior to deployment.
• Provide first level and first class support answering both Options and Equity platform questions and resolving Member/TPH issues related to APIs (e.g. FIX, BOE, PITCH), trading and features/function using the “Deliver Plus One” standard.
• Conduct root cause analysis as well as impact analysis studies.
• Utilize SQL to conduct data mining against databases, a UNIX shell to examine log files, or company proprietary tools in support of gathering and analyzing data to provide reports to and service the needs of customers and business teams.
• Update internal technical and operations procedures within the Operations team’s Confluence space. Draft technical notices and updates to technical specifications.

• Support sales coverage, compliance, regulatory, finance, development, and legal teams with research of data/order type behavior requests.
• Data mining and research.
• Equity Listings process management (i.e. ISRA symbol reservations, notifications, active monitoring of IPO/new issue auctions).
• Service manual Cancel Order from Members/TPHs.
• Clearly Erroneous and Obvious Error reviews.
• Voluntary price adjustment management.
• Clearing/trade bust/adjust support.
• Provide Subject Matter Expertise in one or more areas critical to production operations support by mentoring, providing guidance to, and through training to internal staff. Liaise with vendors and operators of facilities supporting critical financial infrastructure.
• Liaise with business associates, customers, and software engineers to define and design new features and functions.

• Perform daily system startup/shutdown/intra-day checks.
• Monitor exchange systems and keep dashboards clean.
• Review Audit Logs to verify system changes.
• Ad hoc project assignments.
• Daily Open/Close/Halt auction monitoring.
• Monitoring and active management of outbound routing.
• Self Help procedures.
• Equity/Options Inter-market Incident Calls (monthly tests).

• 2+ years experience in a securities related or technical support position.
• FINRA Security Industry Essentials Examination (SIE) and Series 57 licenses or ability to obtain within first 12 months of service required.
• Proficiency with Windows, Microsoft Office products (i.e. Outlook, Word, Excel, PowerPoint), and Adobe Acrobat.
• Excellent written and verbal communication skills. Must be able to organize and express ideas clearly and understandably when speaking to individuals or groups; use professional grammar and word choice; listen to others and respond appropriately.
• Ability participate in weekend testing as required.
• Strong attention to detail.
• Ability to organize and prioritize tasks and work assignments; complete multiple tasks simultaneously with accuracy and quality; adjust to changes in priorities and situations; complete work under pressure; meet deadlines.
• Strong desire to learn company technology and to become a SME on company technology and platforms.
• Ability to work well in a dynamic team-oriented environment.
• Strong troubleshooting, problem-solving, and customer service skills.
• FINRA Security Industry Essentials Examination (SIE) and Series 57 licenses or ability to obtain within first 9 months of service required (equities/options desks only).
• Familiarity with Confluence, SharePoint, JIRA (or similar issue tracking tool).
• 4+ years experience in a securities related or technical support position.
• 3+ years UNIX experience.
• 1+ years SQL experience.
• 1+ years Agile Software Development Methodology experience.
• A Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline.
• Experience with Confluence, SharePoint, JIRA (or similar issue tracking tool).
• Familiarity with FIX protocol and low latency trading systems.
• Comfort working in a UNIX shell and/or with SQL.
• Familiarity with the Agile development methodology.
• Some shell scripting and basic UNIX performance analysis.
• Familiar with networking fundamentals and debugging tools (telnet, ping, traceroute, netstat and wireshark).

• Assisting with daily administration of multiple large-scale Atlassian Data Center applications.
• Researching business processes, consulting with other teams to determine appropriately streamlined dynamic solutions implemented on Atlassian collaboration tools.
• Leading the design, development, implementation, and maintenance for new solutions and modifications in Atlassian applications including project/space management and other configuration components (workflows, dashboards, reports, validators, post functions, REST endpoints, etc…).
• Coordinating with various technical and operational teams to ensure best in class operation and automation of the Atlassian applications.
• Managing system performance, redundancy, and off-site failover for the Atlassian applications and databases.
• Educating the staff on the capabilities of the Atlassian tools and how to use them effectively.
• Providing responsive support for day-to-day questions and change requests from the user community.
• Monitoring Atlassian applications for performance, analyzes\ performance metrics, recommend and implement system improvements to support the continued operation of critical infrastructure.
• Cooperating with a growing team of Engineers participating in a weekly on-call rotation.
• Staying connected with the Atlassian community to keep up-to-date with the latest tools and trends.
• Following company policies and procedures to ensure data security and proper change control.

• 3 years of experience with administering Jira, Confluence, Bitbucket,.and Linux systems and familiarity with database software, such as PostgreSQL.
• Ability to translate business requirements into complex workflows and technical processes.
• Ability to communicate effectively with non-technical teams.
• Ability to demonstrate and rapidly learn programming in disciplines such as Python, Java, or Groovy.
• Experience using Agile/Scrum to develop software and infrastructure.

Job Summary:

As a Manager, Customer Experience & Innovation (CXI) Consulting, you will sell, shape and support digital business transformation (DBT), or service and product strategy engagements that lead to innovative and connected offerings for our clients and their customers. You will participate in all phases of strategy, either for an enterprise or specific to a product or service.

Key Responsibilties:

• Articulate and frame a client’s customer and business problems, and the mutual value of recommendations, initiatives, solutions and phases of a strategic roadmap
• Bridge strategy concepts to designed products and services by leveraging our capabilities in product innovation, service design thinking, and customer research
• Collaborate with clients and internal partners to generate strategies and value propositions that utilize innovative technology and emerging channels–web, mobile, social, chat, voice, kiosk, etc. – to compliment traditional modes of service
• Synthesize information quickly, and apply this deftly through a combination of foresight, experience, and agility
• Facilitate meetings and workshops with sensitivity to client and team needs
• Demonstrate traceability and clear shaping of research, data and observations into actionable insights, implications, and initiatives for our clients
• Help to plan, estimate, and manage a track of work (including other individuals) in accordance with budget, deliverables and quality standards while demonstrating measurable value and satisfaction for the client
• Help to grow the business–both in the strategy capability and in support of our industry go-to-market teams, being the champion for customer, market, and technology insights and strategy with clients and internal teams
• As part of career growth, supervise and nurture junior team members
• As part of career growth, contribute to thought leadership internally in the form of practice development with the global Strategy & Consulting capability group; participate in the development and ongoing improvement of industry propositions and capability services through presentations and publishing

Required Skills and Experience:

• Experience working with globally recognized clients across different categories, or notable, exceptional work with mid-sized organizations
• Experience with a range of customer experience strategy approaches, e.g. customer research and modeling, service design, new product innovation and value proposition development, prioritization methods, business case development, road-mapping, etc.
• Highly proficient with experience modeling techniques and/or service design; mapping the customer experience across their end-to-end journey and identifying critical moments that drive value to both the customer and the business
• Experience bridging “digital” and non-digital products and services
• Led diverse project/product teams (or tracks within teams) in dynamic, globally diverse environments
• Thriving in collaboration with multi-disciplinary team including strategists, designers, engineers, product managers and clients
• Attention to detail and ability to partner with clients and internal teams
• Clear articulation through exceptional oral and written communication skills; strong presenter and great listener
• Willingness to contribute to new business development and revenue generation
• A self-starter with an entrepreneurial spirit
• Ability to travel (50%)
• Understanding of Agile approaches and tools
• Understanding of modern product management-based organizational models
• Differentiated experience in a service-based industry (retail, financial services, healthcare, insurance, etc.)

Key Responsibilties:

• Understand functional and non-functional requirements and elicit business solutions
• Evaluate solution options and lead solution design using best practice/design patterns
• Estimate and plan tasks for the solution
• Take ownership of the solution from end to end, and be responsible for translating functional requirements into a solution

Required Skills and Experience:

• Strong development background with latest Architecture trends, Java/Java EE Technologies Spring, Hibernate, Spring Boot, Design Patterns, Object Oriented Programming Concepts
• Experience of Microservice based solution development and delivery, experience with APIs design and development
• Working experience with Microsoft Azure
• Thorough experience in defining and applying design standards, patterns, quality matrix depending on the solutions
• Working experience with various CI/CD tools, DevOps, Agile, Scrum methodologies
• Working experience with data platforms (relational and/or NoSQL) and messaging technologies
• Working experience with Docker and Kubernetes
• Working experience with Adobe AEM is nice to have
• Experience in working with globally distributed team across North America and India
• Excellent communication skills to communicate across functional and technical teams effectively and clearly
• Excellent problem-solving skills

• Experience in Algorithm development
• Experience in Mathematical modeling, Geometrical functions and transformations
• Responsible for server-side web application logic implementation
• Good Understanding of Design Patterns, Design principles (SOLID, Gang of Four, TOGAF, etc)
• Proficient understanding of code versioning tools, such as Git
• Experience in backend design & architecture of high volume enterprise products
• Responsible for thoroughly understanding and communicating technical implementation requirements & statuses to appropriate team members in the given timeframe
• Expected to have a good understanding of micro-services & monolithic architectures including limitations and trade offs between the two
• Developer is expected to analyse, design, coordinate development & testing of various technical solutions along with core team members
• Test Driven Development of assigned modules with hands-on experience in writing unit test cases and working with jenkins or any other CI/CD framework
• Participate in Technical Documentation, Knowledge Transfer & Training sessions by sketching out UML design, review new code & legacy code for improvements thereafter.

• Degree in Electrical Engineering, Computer Science, Computer Engineering or equivalent.
• 2+ years of hands-on development experience in full stack development of JAVA applications with hibernate and spring.
• Knowledge of building applications using Java.
• Good Understanding of J2EE, MVC Architecture, Struts, Liferay, Hibernate, Spring Frameworks
• Understanding of ReSTful Web services
• Understanding of RDBMS like Oracle / MySQL
• Experience of working with the Manufacturing industry such as Steel, Cement, Chemicals or Medical, where applications need to be supported for 24x7 will be a catalyst in selection.

• 5 years of professional experience
• 2+ years of experience in Hybris 5.x (5.5 and above):
  • AEM exposure
  • Hybris Data Model (add/modify the item types)
  • Customizing Hybris OOB (out of the box) services
  • Create/modify Impex scripts
  • Event Listeners, Interceptors
  • Cockpit: CS-cockpit, Product cockpit, HMC, has
  • Knowledgeable on Hybris extensions
• Familiar working in an Agile environment
• Strong understanding and experience in Spring, Design Patterns, SOA
• Experience writing Unit & Integration test cases (should have an idea on Mockito & Junit)
• Experience writing good performance-driven code (considering high volume load on application)
• Good debugging skills
• Experience troubleshooting production issues
• Good to have knowledge on Backoffice, Payment integration, OMS (Fulfillment)
• Offshore experience desired
• Build tool (e.g. ant), Sonar rules, Gitlab, Docker experience desired

• Hands on experience in backend design & architecture of high volume enterprise products
• Responsible for server-side web application logic as well as the integration of the front-end application/programs
• Writing reusable, testable, and efficient code
• Basic Understanding of in-memory caching engines like Redis or Memcached (preferred, not required)
• Proficient understanding of code versioning tools, such as Git.
• Collaboration with Front-end developers.
• Responsible for understanding and communicating technical implementation requirements & statuses to appropriate team members in the given timeframe.
• Expected to have a good understanding of micro-services & monolithic architectures including limitations and trade offs between the two
• Developer is expected to analyze, design, coordinate development & testing of various technical solutions along with team members
• Test Driven Development of assigned modules with hands-on experience in writing unit test cases and working with jenkins or any other CI/CD framework
• Good Understanding of Design Patterns, Design principles (SOLID, Gang of Four, TOGAF, etc)
• Participate in Technical Documentation, Knowledge Transfer & Training sessions by sketching out UML design, review new code & legacy code for improvements thereafter

• Degree in Electrical Engineering, Computer Science, Computer Engineering or equivalent.
• 2+ years of hands-on development experience in full stack development of JAVA applications with hibernate and spring.
• Knowledge of building applications using Java.
• Good Understanding of J2EE, MVC Architecture, Struts, Liferay, Hibernate, Spring Frameworks
• Understanding of ReSTful Web services
• Understanding of RDBMS like Oracle / MySQL
• Experience of working with the Manufacturing industry such as Steel, Cement, Chemicals or Medical, where applications need to be supported for 24x7 will be a catalyst in selection.

Job Summary:

This role will be responsible for storytelling and creating advanced Web Analytics reports, specifically for projects related to adding and optimizing new website sections and functionality. This candidate will be analyzing data and translating the results to various groups on the project as well, so a background with data visualization is very helpful.

Required Skills and Experience:

• 5+ years of professional experience
• Proficiency in Adobe Analytics or Google Analytics
• Experience with tag management solutions such as Adobe DTM/Launch, Google Tag Manager, Tealium
• Experience with HTML, CSS, JavaScript
• Experience using Business Intelligence Tools (Tableau, Power BI, Looker, MicroStrategy, Domo)
• Experience analyzing large data sets
• Experience in test design/learning plans
• Experience performing Customer Site Engagement Assessments
• Comfort with working in and contributing to a fast-paced, team based environment
• Strong SQL skills
• Experience with segmentation and targeting is a nice to have
• Customer database experience will be very helpful
• Strong communication skills
• Strong organizational skills and attention to detail

We are seeking a Senior Systems Engineer to lead technical design, planning, and implementation of our hardware and operating system strategies. This role will serve as a technical expert with direct influence over the design and implementation of our trading systems. The successful candidate will be a self-starter, have a strong sense of ownership and be driven to provide creative technical solutions to business problems.

Key Responsibilties:

• Drive efforts to continuously improve and maintain our low latency Linux based trading environments
• Develop solutions to automate and improve operational reliability and efficiency
• Serve as a technical operating system expert, driving change to adopt new standards, maintain reliability and improve performance metrics
• Provide technical expertise and guidance to improve existing hardware strategy including standards, life-cycle periods, vendor management and capacity planning
• Stay current with the latest technology trends in the industry; propose, evaluate and implement new solutions

Required Skills and Experience:

• Advanced knowledge of Linux system administration including kernel management, file systems, and networking
• Architectural design knowledge of storage and backup technologies
• Strong working knowledge of virtualization solutions
• Experience with configuration management systems, such as Salt, Ansible, Puppet, Chef
• Regular work exposure to Python and Git version control
• Previous cloud experience
• Exposure to Windows Active Directory and Group Policy
• Functional knowledge of SQL and working with databases is desirable
• Demonstrated ability to manage multiple tasks with high attention to detail in a fast-paced environment
• Motivated to identify and problem solve issues in a timely manner
• Excellent communication, interpersonal, and problem-solving skills, including the ability to develop and present ideas clearly and effectively to both technical and non-technical team members
• High degree of flexibility and adaptability; comfortable in a dynamic working environment
• Knowledge of the financial industry is preferred

Job Summary:

The Systems Administrator will be replacing a key member of the team and will be responsible for developing and maintaining the IT infrastructure, provide help desk support for in-office and remote users and maintain and support local IT software. This key role in IT will be influential in the direction the company takes their IT function as he/she will be responsible for the recommendations, support and management of the local IT hardware, licenses and subscriptions for their software.

Key Responsibilities:

• Develop and maintain company IT infrastructure
• Internal help desk support for in-office and remote users
• Management and purchasing of IT equipment and supplies
• ‘Master of all things technology’
• Keep IT Inventory up to date and accurate, with appropriate documentation
• Management of licenses and subscriptions for software
• Manage alarm system, key fobs, and cameras
• Maintain and support local IT hardware including the server room and inventory
• Support, update and training for conference rooms and in-room equipment
• Communicate regularly with cloud provider regarding open tickets
• Provide IT support, training, and orientation for new technology users
• Offer troubleshooting, support, and repair when IT equipment or networks malfunction
• Walk users through solutions to solve problems and direct questions to supervisors or specialists when necessary
• Ensure that conference room equipment and software are up to date and functional
• Coordinate and communicate with third party systems and software providers
• Work with dedicated cloud provider on software and hardware issues, changes, and software updates
• Document daily tasks, training, and support sessions to better inform the department and organization regarding IT support needs
• Stay updated regarding new technology through industry news
• Assure all IT activities are performed within the parameters of applicable laws, codes, and regulations
• Help set up, configure and maintain internal SharePoint sites
• Manage Office365 as Global Admin

Required Skills and Experience:

• Highly skilled with Microsoft Windows / Office 365
• Experience with MS Teams highly desirable
• SharePoint Online proficiency
• Experience with CPA/Accounting Firm systems for instance CCH (Wolters Kluwer) programs such as Practice Management, CaseWare, QuickBooks, ProFX and XCM desirable
• Good knowledge of hardware, scanners, and printers (pcs, printers, docking stations, etc.)
• Good knowledge of video/voice conferencing and communication equipment.
• Experience with IT equipment purchasing.
• Experience with ticketing systems.
• KB (Knowledge Base) documentation experience.
• Basic understanding of Citrix based cloud environments.
• Good understanding of networks and networking equipment
• Good understanding of file server creation and maintenance.
• CompTIA A+ certification desirable
• Cisco Certified Technician (CCT) desirable
• Demonstrates great communication skills, listens carefully, and exercises patience
• Bachelor in Computer Science, Data Management, Programming, or equivalent experience required.
• A minimum of five years of progressive responsibilities in IT support, IT development, or IS/IT hardware experience required.

• Support a program management office (PMO) for utility clients undertaking complex, transformational programs
• Support the Project Manager in developing project plans, milestones, estimates, and structure on large engagements
• Gather business process and technical requirements workshops with client personnel to develop business process/ technical documentation deliverables including requirements, process maps and key performance indicators for water AMI related processes (e.g. automated meter reading, leak detection)
• Participate in a team of software/solution implementation, systems integration, and business consultants
• Contribute to the Energy & Utilities Water consulting practice (methodologies, service offerings, team development), and drive best practice behaviors into the organization

• 4 years of experience in the electric/water utilities industry
• 3 years of professional services consulting experience
• Minimum of 2 years of experience working directly on water AMI projects with an emphasis on the implementation phase
• Interest (or understanding) of the key vendors/systems within the water AMI marketplace including meter manufacturers, AMI system providers, MDM vendors, customer portal offerings and data analytics packages
• Interest in project management and consulting; including writing and presentation of business solutions
• A commitment to inclusion and diversity, and openness to new ideas and perspectives

• Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products
• Participate in technical design sessions; develop technical solution documentation aligned with the business objectives
• Develop, test, and document custom development, integrations, and data migration elements of a Salesforce implementation
• Develop custom solutions and interfaces on top of the Salesforce platform
• Execute test plans to ensure quality delivery
• Follow coding standards and participate in code reviews during projects to ensure appropriate design patterns are followed
• Provide estimates and work breakdown structures for assigned tasks
• Absorb new product and technical capabilities from Salesforce during new product releases and acquisitions

• Familiarity with agile delivery methodologies
• Deep understanding of the Salesforce platform (Sales, Service, Marketing)
• Sales, Cloud, Service Cloud, Marketing Cloud, Field Service, CPQ, eCommerce, Communities certifications and project experience preferred
• Development experience with Apex, Visualforce, Aura Components, and Lightning Web Components
• Development experience with integration middleware platforms such as Mulesoft, Dell Boomi, Informatica, or Jitterbit
• Minimum of 2-3 years experience performing Salesforce consulting implementations preferred
• Proven ability to work well independently and within a team environment
• Excellent client-facing and oral communication skills
• College degree, or equivalent experience required
• Ability to travel to client-site
• A commitment to inclusion and diversity, and openness to new ideas and perspectives

Key Responsibilties:

• Work with the technical architect to create Drupal solution designs.
• Develop and enhance custom modules using Drupal best practices.
• Work with Agile team to estimate and prioritize stories for designed solutions.
• Lead migrations from Drupal 7 to Drupal 9 for enterprise-scale Drupal web sites.
• Provide technical development and analysis across all project types. Specifically focuses on scalable enterprise-level projects.
• Deploy build artifacts to various tiers following repeatable processes using Acquia tooling.
• Troubleshoot and resolve production issues
• Lead Drupal version upgrades, including patch re-rolling, new issue identification and deployment planning.
• Mentor team members on development best practices and participate in code reviews.
• Define and develop automated build, test and deployment scripts using Acquia Pipelines, Jenkins or other tools.
• Analyze and resolve technical and application issues through debugging, testing and product verification.
• Support the team in establishing, and documenting, best practices, design patterns, and coding standards.
• Support business development by reviewing and improving proposal response to Drupal requirements

• 5 years Drupal experience, at least 2 years being 8/9 experience.
• Demonstrable experience creating custom modules using Drupal services and APIs, as well as writing unit/behavioral tests for that code.
• Experience troubleshooting, debugging and patching Drupal core and contrib module issues.
• Experience with multi-lingual sites using content moderation and content translation.
• Experience with Drupal caching on a highly trafficked web site. Including properly implementing Drupal Developer Skills, 5 years Drupal experience, at least 2 years being 8/9 experience

Key Responsibilties:

• Structuring a newly scaling team for maximum effectiveness including opportunities for efficiency, supporting documentation and training of team, managing risks, and supporting a strong team culture
• Serve as client liaison, looking for opportunities to strengthen client relationship, regularly align expectations, look for new business opportunities, and understand inter-related elements of the program to design effective delivery
• Ensure full team is operating efficiently with a priority on acceleration
• Support new business efforts periodically
• Provide direction to PM team to ensure smooth business operations of the program

Required Skills and Experience:

• Experienced at scaling teams
• Deep Digital/Web experience mandatory – specifically creative/UX 
• Ability to recognize and nurture new business opportunities and identify areas where we can deliver more value 
• Ability to cultivate trust-based relationships and positive rapport with the client 
• Understanding of team members' roles and ability to support collaboration 
• Ability to protect our team's time from distractions 
• Ability to drive a complex program 
• AEM and Design System experience a plus 
• Familiarity with Content Strategy 
• Ability to manage client expectations 
• Ability to adapt to changing environments 
• Effective communication skills 
• Project management skills

• Independently lead end to end delivery of a mid-sized project including requirements detailing, estimates, reviewing detailed functional and technical design and provide technical & testing guidance.
• Conducts/Leads requirements elicitation, scoping, phasing and solution design discussions with client at project level.
• Responsible to establish and ensure compliance of technical implementation best practices and implementation standards including design standards, coding standards, design review process, code reviews amongst other such activities
• Responsible for all technical and functional activities that support project management activities - scope control, work-breakdown structures (WBS), effort estimate, required skills definition, implementation planning, articulate status and ensure timely and quality delivery
• Responsible for creating go-live planning, defining cut-over strategies, providing go-live and post go-live support
• Responsible to define project dev ops process and ensure compliance
• Able to take a people manager role by defining and prioritizing individual goals based on individual aspirations and organization goals.
• Support pre-sales and sales by analyzing high level business requirements and prepare RFP documents, presentations and bottoms up estimates.
• Responsible for organizational activities like hiring, interviewing, team training/ management, project feedback, process improvement/ definition, domain and technical knowledge building and capability development

• More than 10 years of experience in designing and developing OMS solutions.
• Preferably 2 or more Fluent Commerce OMS implementations.
• Strong team leadership skills with a great sense of ownership for delivery
• Ability to multi-task and play different roles based on project needs
• Strong technical and analytical skills
• Good understanding of software development lifecycle, development best practices and implementation methodology
• Good consulting skills including requirements gathering, business analysis, functional design, scope control, functionality demonstrations, client communication, status reporting and similar
• Good understanding of omni-channel and order management domain
• Technical knowledge – Client-server architectures, object oriented programming, SQL, Java, GraphQL, XML/ XSL, JSP, HTML, CSS, Angular 2/4, Working knowledge of app servers like JBoss, WebSphere Commerce, WebLogic, Working knowledge of database servers like Oracle, DB2, My SQL

• Lead business process review sessions to identify user stories/requirements
• Lead Salesforce solution design sessions from the identified user stories/requirements
• Responsible for the build activities via the configuration on the Salesforce Platform
• Facilitate business process reviews to identify client requirements and processes.
• Facilitate unit, system and end-user testing
• Support end-user training and documentation
• Manage project status, timelines, risks for overall project or individual workstream

• College degree, or equivalent experience required
• Ability to travel to client-site
• Proficient in the process areas supporting either the Sales, Service or Marketing functions (Lead to Quote, Inquiry to Resolution)
• Proficient at leading requirements and design sessions for client stakeholders across the areas of Sales, Service or Marketing
• Proficient at managing status, timeline, and risks at the program or workstream level
• Deep understanding of the Salesforce platform (Sales, Service, Marketing)
• Minimum of 3-5 years experience performing Salesforce consulting implementations preferred
• Sales Cloud, Service Cloud, Marketing Cloud, Field Service, CPQ, eCommerce, Communities certifications and project experience preferred
• Proven ability to work well independently and within a team environment
• Proficient in documenting requirements and solution design deliverables
• Excellent client-facing and oral communication skills
• Consulting experience preferred
• A commitment to inclusion and diversity, and openness to new ideas and perspectives

The Database Programmer provides programming and support to custom and commercial databases utilized by the Firm. The Database Programmer is part of a team responsible for database performance, integrity, reporting and end user training and support that includes reports and custom dashboards. Strong attention to detail, as well as, excellent technical, organizational, written and oral communication skills are required. The Database Programmer maintains professionalism and strict confidentiality in all client and Firm matters.

Key Responsibilities:

• Write and modify SQL queries, stored procedures and SSIS packages for commercial and custom databases.
• Create custom reports and dashboards for custom analytics application.
• Provide general technical support for end users of custom analytics application, including training and support for dashboards and reports in said application.
• Work as part of a team responsible for the day-to-day administration of the Firm’s custom and commercial databases that includes the implementation, configuration, maintenance, programming, troubleshooting, reporting and upgrades of current databases to latest version.
• Maintain user accounts and access levels.
• Work as part of a team to ensure data quality.
• Understand and execute the database security policies, procedures and processes.
• Support the development of operating procedures and user technical manuals and train users on Best Practices.
• Execute the change management process in response to requests from application owners, subject matter experts and developers in order to complete code releases and resolution of issues for databases and database-driven applications.
• This position has no direct supervisory responsibilities, however, has the authority to delegate work within the Department relating to network/systems’ tasks.

Required Skills and Experience:

• Bachelor’s degree in Computer Science, Information Technology or related specialty is preferred; or equivalent combination of education and experience.
• Two or more years of SQL programming experience or relevant coursework is required.
• Experience using SQL Server 2008, 2012, 2014, 2016, and SQL Reporting Services is a plus.
• Exhibit high degree of initiative in exercising independent judgment with demonstrated troubleshooting, follow-through, and critical-thinking skills in order to manage multiple projects simultaneously in a fast-paced, detail-oriented, and consistently changing work environment with the ability to make decisions based upon results of research.
• Excellent interpersonal, verbal, and written communication skills with the ability to communicate with courtesy and diplomacy and efficiently follow written and verbal instructions.
• Ability to provide technical support and training to a diverse group of users having different levels of computer expertise including attorneys, support staff, and clients. In addition, maintain effective relationships with vendors and consultants.
• Excellent organizational skills including record keeping, data collection, and system information. Ability to compile and analyze data and furnish information in report format, written correspondence, e-mail, or verbally.
• Ability to occasionally retrieve and distribute technology-related items, written documentation, or office supplies weighing up to 20 pounds.
• Work occasionally requires more than 37.5 hours per week to perform the essential duties of the position.

• Monitor the trading system and work to identify and resolve issues
• Identify, diagnose, and troubleshoot complex problems to keep trading online
• Work with Risk and Trading desks to understand and facilitate trading requirements
• Manage daily changes and communicate status to the company
• Automate software distribution and deployments for Linux and Windows applications to speed up our application deployments
• Build new tools to manage our system and reduce effort and errors

• Bachelor’s degree in Computer Science, Information Systems, or related field
• Financial industry experience is preferred
• 1-3 years of experience using, managing, or developing on Linux systems
• Fluent with Windows and Linux platforms
• Proficient in a scripting language, preferably Python
• Comfortable with distributed version control like Git, Mercurial, or Subversion
• Familiar with configuration management systems like Salt, Puppet, or Chef
• Familiarity with monitoring tools, such as Solarwinds, Nagios, Cacti, etc.
• Demonstrated ability to manage multiple tasks with high attention to detail in a fast-paced environment
• Excellent written and verbal communication skills
• Motivated to identify and problem solve issues in a timely manner

Job Summary:

Perform embedded software design, analysis, and development of real time automotive diagnostic applications and vehicle interface software, running on microprocessor based handheld platforms.

• Perform systems and software design, analysis, and implementation of real time embedded automotive diagnostic applications on handheld platforms.
• Perform software design and implementation of User Interface controls for use across multiple platforms with common look and feel.
• Selection and development of high performance peripheral drivers for use within platform offerings (touchscreen, USB, uSD...).
• Collaborate with hardware engineering team to produce innovative platform solutions at extremely low cost for global markets.
• Provide technical interface between embedded platform development activities and Windows based platform development activities to insure commonality of functional capabilities.
• Assume responsibility for development and maintenance of project schedules, associated development documentation, and global release of all products.
• Collaborate with global engineering staff in the development products applicable to all of our markets.
• May assume project management responsibilities for selected projects.
• Collaborate with Applications engineers in the development of innovative software solutions for vehicle specific functions and issues.
• Assists with development and execution of applications validation and testing. Perform technical analysis and comparison of competitive scan tool and handheld diagnostic platform products with existing products.

Required Skills and Experience:

• Minimum 5 yrs firmware development experience in relevant field
• Fluent in C, C++
• Real time embedded systems development experience in a multithreaded environment
• Excellent written and verbal communication skills
• Previous automotive or handheld software development experience
• ARM or Coldfire development experience
• Development experience with MicroDigital SMX RTOS
• Experience with IAR development tools
• UI development on embedded platforms using Embedded Wizard
• Experience with Code Warrior Coldfire development tool set
• Windows development experience C# development experience

SUMMARY: Plans and manages the development, maintenance, and support of business solutions by performing the following duties.

PRIMARY RESPONSIBILITIES:

• Works with Development Teams and Product Owners to help ensure execution alignment for Scrum Teams.
• Facilitates Agile Scrum Team execution and feature completion tracking for multiple Scrum Teams.
• Supports the creation, refinement, and prioritization of user stories within a product backlog.
• Identifies and creates metrics that measure and report on team performance, backlog health and continuous improvement.
• Arranges and facilitates daily stand-up meetings and demos/retrospectives. Ensures quick inspection and proper use of an Agile process.
• Escalates and assists in the resolution of impediments to support the timely completion of sprint deliverables.
• Encourages and guides the adoption of Agile policies and procedures.
• Provides coaching on Agile practices and methods for assigned as well as other Scrum Teams.
• Supports the implementation of improvement areas identified in team retrospectives.
• Ensures the work implemented by teams adheres to defined steps and procedures.
• Acts as a servant leader for multiple teams and their stakeholders.

QUALIFICATIONS:

• Bachelor's Degree in Information Systems or related field.
• 3+ years’ experience as a Scrum Master.
• 3+ years’ experience leading technical and non-technical teams in an Agile environment.
• Certified Scrum Professional (CSP) preferred.
• Prior experience successfully managing delivery of technology solutions.
• Demonstrate technical acumen as a project management leader.
• Experience with both custom application software development and packaged software implementations.
• May require travel to branch and international locations.
• Excellent verbal and written communication skills including ability to present complex topics in terms relatable to business partners.
• Regular and reliable attendance.

• Work with stakeholders (management, decision makers, external service providers) throughout the organization to identify opportunities for leveraging company data to drive business solutions through preparation of the necessary reporting
• Ensure the reliability, verifiability and usefulness of data
• Build and use (predictive) models using various methods for the implementation of new reporting and other initiatives
• Define and drive business improvement projects based on the collected data
• Liaise with business heads and other management on reporting optimizations and process improvement initiatives
• Consult management of data and analyzes associated with business goals, KPIs and benchmarks
• Validate, manipulate, and perform exploratory data analysis on datasets
• Review, refine and document business requirements and processes
• Drive efficiency by designing and delivering tool enhancement and automation
• Analyze and test new data sources for availability and quality, and integrate with internal sources
• Share knowledge and expertise with other team members to enable continued team skills development

• Strong problem-solving skills
• At least 2 years of experience in a technically- or business-oriented role in Business intelligence or similar
• Experience with SQL, Data Processing / Data Analysis / Data Mining / Data Manipulation / Data Extraction
• Experience working with big SQL databases and large samples of data
• Advanced Microsoft Excel Skills – Macros / Automation
• Ability to translate business needs into usable visualization of data interpretation
• Strong PowerPoint and presentation skills
• Strong project management and organization skills
• Good applied statistics skills, such as distributions, statistical testing, regression, etc.
• Tableau/Periscope Experience is considered an advantage
• Experience creating and using machine learning algorithms and statistics: regression, simulation, scenario analysis, modeling, clustering, decision trees, neural networks, etc., will be considered an advantage
• Experience querying databases and using statistical computer languages: R, Python, SQL., will be considered an advantage

Job Summary:

We require a .NET Senior Programmer Analyst, to develop, test, analyze, and maintain Windows and web applications. Responsibilities include maintaining internal and external facing web applications and Windows applications using the Microsoft “stack” including ASP.NET as well as client-side browser technologies (e.g., JavaScript).

This role requires verifiable commercial experience in the full lifecycle development of ASP.net and VB.net/C# applications, including but not limited to: .net application design; database integration and development; testing and quality control; server management and architectural design.

This person will be working with a development team to build enterprise systems that improve business productivity and support operations. Projects will vary over time, flexibility to work on a range of projects is a must.

Successful candidates will have extensive software development experience and knowledge/understanding of IT principles and development practices as well as excellent oral and written communication skills, excellent customer service, and problem-solving skills.

• Education: Bachelor’s degree in Information Technology or related field
• Certifications/Licenses: N/A
• Years of Experience: 6-8 years of ASP. NET / MS SQL Server development experience
• Solid understanding of object-oriented programming (OOP) and current design patterns/practices
• Proficiency with Microsoft Development Tools: TFS, Visual Studio, SSMS, SSRS
• Deep hands-on knowledge of: VB.NET, C# and ASP.NET
• 3+ years of experience with Client-side browser technologies including JavaScript, CSS, and HTML
• 3+ years of experience with AJAX
• 5+ years of Experience writing Stored Procedures and Functions in SQL Server
• Understanding of relational database (SQL Server) design
• 1+ years of experience integrating with 3rd party APIs
• Strong written, verbal, and interpersonal skills as well as excellent customer service, and problem-solving skills
• API Development experience is a plus
• Experience supporting and administering cloud-based intranet collaboration platforms, such as MangoApps or Igloo is preferred but not required
• Development experience using technologies such as XML and jQuery is a plus
• Experience creating and consuming RESTful APIs and web services, especially using WebAPI is a plus
• Experience securing web apps and API endpoints for SSO access is a plus
• Experience with using OIDC and identity management platform integration is a plus
• Experience creating Windows services that communicate with Windows applications is a plus
• Experience with low-code development platforms is a plus
• Mobile app development experience is a plus

• Develop custom web applications using Visual Studio based on specifications and technical designs
• Develop Stored procedures to create integrations with applications and databases
• Lead efforts in requirement gathering and analysis for project activities and creating functional requirement specifications
• Operate in an Agile Development Environment based on Sprints and provide timely deliverables
• Create rich web user interfaces using HTML, CSS, and JavaScript
• Create server-side functionality using object-oriented design principles
• Recommend, schedule, and perform web application improvements and upgrades
• Participate in daily stand-up meetings and help maintain proper communication
• Complete feature-focused unit and system testing
• Contribute to user acceptance testing, performance & load testing procedures and issue remediation
• Interface with customers and provide group and one-on-one support and training as well as work with all staff levels to ensure proper communication of project status and to identify and escalate issues as appropriate
• Coach and support users as necessary to ensure they understand how to use our custom applications as well as troubleshooting any issues a user may encounter
• Help share your existing knowledge and skills in technologies and methodologies new to the team through training or personal guidance
• Acquire new or grow existing skills through additional third-party training courses or conferences
• Monitor and upgrade the development environment and tools used by the team, such as TFS or VS, by conducting compatibility research and testing as well as final upgrade implementation
• Create, edit, and revise technical documentation for new and existing custom applications, such as project requirement documentation and architectural diagrams, mockups, release notes, and user manuals
• Participate in screening and interviewing potential candidates for any additional open positions as needed 
• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close and distance vision.
• Work environment: The noise level in the work environment is usually minimal to moderate.

• Education: B.S. degree in Information Technology or equivalent
• Certifications/Licenses: Applicable IT certifications preferredYears of Experience: 3 or more years of relevant experience 
• Experience with cyber security concepts and technologies
• Experience with Microsoft server environment including Active Directory and DNS
• Experience with configuring, maintaining, and troubleshooting virtual machines in VMWare environment
• Experience managing Office 365 components and policies
• At least 3 years of experience with Cisco networking and SAN concepts and technologies
• Strong problem solving and analytical skills
• Good oral and written communication skills

• Perform system maintenance such as monitoring server and network health and proactively resolving issues
• Identify, recommend, implement, and monitor cyber security technologies
• Configure, install, and maintain servers, VMWare environment, and Office 365 services
• Manage Cisco LAN and wireless infrastructure
• Troubleshoot and analyze root cause of issues across all infrastructure
• Create and maintain server, application, and network documentation
• Administer Active Directory trusts, domain controllers, and group policies 
• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close and distance vision.
• Work environment: The noise level in the work environment is usually minimal to moderate. 

• Experience with Agile methodologies and BDD/Test Driven Development and Continuous Integration processes using Cucumber
• Proficient with developer tools, such as IntelliJ, Eclipse and git/github for developing on the Java stack
• Experience with database technologies including using database queries for performance optimization
• Experience with NFRs including Web Accessibility, Security and Performance
• Cloud Services like AWS, Azure or GCP
• SauceLabs, AWS DeviceFarm or BrowserStack
• Mobile testing using Appium is nice to have
• Effective verbal and written communication skill
• Understanding of, and experience with, software development best practices
• Demonstrated ability to advance project timelines and meet deliverable dates

• Education: B.S. Degree in Information Technology or equivalent
• Certifications/Licenses:
• Years of Experience: 3 Years
• Strong Microsoft software suite experience including Windows, Office, and Office 365
• components.
• Basic understanding of networking and Active Directory
• Ability to troubleshoot and set up hardware
• Excellent communication skills

• Support help desk across multiple applications, operating systems, and hardware platforms
• Deploy and troubleshoot end-user equipment – including computers, mobile and desk phones,
• and printers
• Basic server maintenance tasks
• Basic networking concepts and setup
• Manage video conferencing technologies
• Assist with basic phone system moves/adds/changes
• The physical demands and work environment characteristics described here are representative of those
• that must be met by an employee to successfully perform the essential functions of this job. Reasonable
• accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical demands: While performing duties of job, employee is occasionally required to stand;
• walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; talk and hear.
• Specific vision abilities required by the job include close and distance vision.
• Work environment: The noise level in the work environment is usually minimal to moderate.

• 8+ years of software development/support experience with expertise in Cloud based or Cloud Native Microservice development/maintenance in Java
• (*nix/MySQL/Redis/Cassandra/Google Firestore/Tomcat) and will be familiar with all aspects of the Systems/Software Development Life Cycle
• Creating scripts to automate operational tasks & incorporate the solutions into infrastructure
• Triage alerts & diagnose/resolve critical issues, manage implementation of changes
• Developing tools, frameworks, and instrumentation to validate and increase rollout success for applications.
• Real-Time troubleshooting of mission critical application workflows and incorporate feedback to product development.
• Working experience with web-services (REST, SOAP) and/or experience in Microservices
• Experience with setting up monitoring dashboards and alerting using one or more of tools like Dynatrace, AppDynamics, Splunk, Elastic, Grafana,
• Passion for learning, reliability, automation, orchestration and continual improvement
• Strong verbal & written communication skills
• Client facing
• Gel well with distributed teams
• Experience in one or more of front-end development technologies
• Experience with DevOps and CloudOps (Google Cloud)
• Experience with performance automation and/or synthetic test automation
• Experience with Akamai Control Center configurations for Traffic Routing

• Diagnoses basic mechanical, software, network and system failures, using established procedures.
• Services and Repairs designated equipment to company standards and specifications.
• Working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
• Meets customer demands by providing efficient, responsive and accurate Field/Shop/on-site maintenance.
• Properly maintains all technical information, FSR's, Expense Reports, and company property assigned.
• Maintains all technical information and company property assigned and provides direction to less senior technicians.
• Provides the solutions of escalated technical and/or customer service-related problem areas for any territory requested.

• Associates degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience.
• 1 to 2 years of related experience.
• Possess a basic understanding of internet environments. Successful completion of the 120-day introductory period and completion of the PDIF new hire class.
• Requires some travel (valid driver's license and acceptable driving record necessary.
• Must be able to work in a 24x7 environment, perform shift work and do on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling).

• Reports to manager product failure trends and serviceability issues, with necessary supported documentation, ensuring accurate information and record keeping.
• Meets customer demands by providing efficient, responsive and accurate Field/Shop/on-site maintenance.
• Properly maintains all technical information, FSR's, Expense Reports, and company property assigned.
• Possesses good customer communication and satisfaction skills.
• Responsible for maintaining the performance of assigned machines.
• Responsible for maintaining performance at a level which helps to achieve the branch/district's overall metric targets.

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Possess a basic understanding of internet environments. Successful completion of the 120-day introductory period and completion of the PDIF new hire class.
• Requires some travel (valid driver's license and acceptable driving record necessary).
• Must be able to work in a 24x7 environment, perform shift work and do on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling).

• Design, build, and operate the next iteration of our global production platform running Linux containers under Kubernetes in more than a half-dozen cloud regions around the world
• Build self-service tools and automation that enable engineering teams to move quickly and independently, while ensuring system and application security
• Design and build cloud networks to integrate top-tier 4G and 5G carriers with our applications
• Design and run high-throughput Kafka clusters that enable us to continuously identify, classify, and block scam tactics as they evolve
• Collaborate with development teams to design, build, and deploy high-availability, high-performance, cloud-native services
• Provide cost-of-business visibility between engineers, product managers, and our finance team
• We're looking for someone to expand and complement our team's strengths. We are looking for the following skills, or appropriate background to develop and demonstrate these skills quickly.
• Designing cloud infrastructure and applications for maintainability, low latency, scale, failure tolerance, and cost effectiveness in multi-AZ, multi-region environments.

• AWS, Azure, or GCP
• Strong understanding of Kubernetes core concepts and mechanisms governing APIs, command line tools, workloads, scaling, and reliability
• Strong practical programming skills and software engineering fundamentals in at least one language (Go, Python, or Scala a plus); modularity; iterative design; pragmatic good technical taste
• Strong practical systems skills in Linux, containers, and the Unix command line

• You are excited about the idea of leveraging open-source and proprietary technologies to build massive pipelines that process billions of rows of geo-location data
• You want to join a well funded, profitable, early stage data startup
• You have a strong getting-things-done attitude and solve problems in an effective and scalable way
• You aren’t afraid to learn new technologies to solve a problem. You dig into problems head-first and use all resources available to solve them
• You can work and communicate effectively with technical and non-technical colleagues
• You don’t need supervision to thrive - you think in first principles, know the right questions to ask, and can develop and execute on a vision

• You have 3-5 years experience in a software engineering role
• You have a strong engineering background in a technical discipline - ideally Computer Science or Engineering
• You have written Spark jobs and have experience working with distributed data pipelines. Bonus if you have written Spark jobs in scala
• You have written software designed to run in the cloud
• You have worked on ETL (extracting, transforming, and loading) pipelines you’ve built and can speak credibly to the challenges and solutions you’ve developed
• You are comfortable working in Java or Scala.
• You’ve worked with distributed open-source technologies, such as Spark, Kafka, Elastic Search, Airflow, Hadoop
• You *actually* know SQL

• Develop a deep understanding of our data and our massive geospatial data pipeline
• Own one or more components of the pipeline -- develop optimizations and enhancements, investigate support issues, and handle library upgrades
• Deep-dive into the infrastructure underlying our data pipeline: Spark, AWS, Databricks, and Airflow. Know the internals of these technologies. Develop fluency in Terraform, ECS, serverless apps in AWS, serverless databases, and Kubernetes
• Develop subject matter expertise in geospatial data analytics. Prototype open source software and the latest geospatial libraries such as Apache Sedona (geospark) and Geomasa, and demonstrate how they can be utilized in our future product pipeline
• Participate in the scoping and development of the next generation of our product
• Partner directly with technology leaders Privacera and Databricks as our company helps define best practices in data security and privacy in the data-as-a-service industry
• Practice best-in-class software development principles, using Git and CI/CD
• Collaborate cross-functionally with our customer, sales, and product teams

• You enjoy interacting with people and providing good customer service.
• You consider yourself mechanically inclined and a fast learner.
• You have great communication skills and can effectively convey information.
• You are conscientious. You take the time to insure that your work is done right.
• You enjoy working with minimal supervision. You are confident in your ability to prioritize and make critical decisions.
• You are driven and motivated to make a meaningful impact in your role.
• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down system situation
• Document system problems and preventative maintenance in customer site log
• Gather and record machine information to monitor performance
• Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
• Make recommendations for improving the service, reliability, and performance of our equipment
• Escalate difficult technical problems by seeking timely advice or assistance from technical support
• Establish preventative maintenance schedules and implement according to company specifications
• Any other job responsibilities as assigned within scope of position

• Excellent customer service and communication skill
• Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
• Logical trouble shooting skills and capability to isolate problems at PCB or component level
• Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings
• Understanding of AC/DC power distribution and digital/analog circuitry
• Trained in the maintenance and repair of electro-mechanical machines
• Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
• 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
• Hold a Valid Driver’s License
• A company van is provided and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory
• Must be able to lift up to 50 pounds without assistance
• Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
• Must be able to work at all of our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.
• Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
• Must be available for on call on some weekends and 24/7 if necessary
• Occasional travel outside your assigned territory including air and overnight travel may be necessary
• Ability to accommodate limited accessibility at a job site
• Ability to work autonomously with minimal supervision
• Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
• Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred

• Design, architect, and build software (APKs, AARs) for Android in Kotlin and Java.
• Utilize modern mobile development paradigms to create software for consumption by end-users and other developers.
• Collaborate with different teams such as product management, UI/UX, and backend engineering teams to define, design, and ship new features.
• Contribute across a variety of mobile projects via code-reviews, architecture discussions, and cross-team collaboration.
• Ensure the software we ship is implemented with performance, quality, and responsiveness in mind.
• Work with OEM partners (smartphone manufacturers) to integrate our software at the OS level.
• Provide behind-the-scenes solutions (software, documentation, guides) for external software engineers.
• Add to our roadmap by participating in product ideation, planning, and experimentation.

• You have experience in Kotlin, RxJava, Retrofit and other modern Android development frameworks (such as LiveData, Room, etc)
• You have utilized both Unit and Instrumentation tests as a part of your software engineering practice
• You have experience in working in/with the telecommunication industry.
• You have experience with or want to learn about working with AOSP (Android Open Source Project).
• You have experience in building or using an Android SDK.

• Design and build capabilities for Connect, related products, and internal tools
• Own and manage the end-to-end development and evolution of new features. Be part of an agile and collaborative product design and development process
• Collaborate with product managers, designers, and other partners to balance big ambitions & creative ideas with steady delivery. Learn and work with new technologies and find innovative ways of overcoming technical limitations

• B.S. or M.S. in Computer Science or related fields such as Computer Engineering, Mathematics, Physics, Electrical Engineering
• Experience in building RESTful APIs on Node.js using modern JavaScript
• Knowledge of at least one component-based front-end web framework, such as React, Vue.js, or Angular
• Development of native iOS and/or Android mobile apps. Experienced with threading, async operations, and background execution
• You have worked at a startup (<500 employees) in the last 5 years or you believe you'll excel in a startup environment (high ambiguity, fast-paced, low support structure)

• Help design and build new features for our flagship Android products
• Be part of an agile and collaborative product design and development process.
• Learn and work with new technologies and find innovative ways of overcoming limitations imposed by the OS in order to bring reliable spam protection to millions of users.
• Own and manage the end-to-end development and evolution of new features.
• Mentor junior team members as the team grow and seek to move into engineering leadership and product ownership roles.
• Participate in R&D efforts of new features and take MVP solutions through the validation phase to production by working with the product team.
• Plan, design, and implement instrumentation to gauge user behaviours and real-time issues.

• You have a BS or MS in Computer Science or related fields (Computer Engineering, Mathematics, Physics, Electrical Engineering).
• You have been a software engineer working on native Android apps for a number of years.
• You are proficient in Kotlin, Java, MVVM, and core Android SDK features and classes.
• You have experience with popular OSS libraries such as Retrofit, Dagger and Rxjava2.
• You are familiar with RESTful APIs and have used such APIs in an Android app.
• You have experience with threading, async operations, and backgrounding modes.
• You have experience working in an agile team environment and you have been involved in the full development life cycle for an Android app.
• You have worked at a startup (< 500 employees) in the last 5 years or you believe you'll excel in a startup environment (high ambiguity, high urgency, fast-paced, low support structure).

• Work with engineering teams on logical/physical database design to support new and existing application development. Maintain data models and keep them current.
• Design and develop schema, indexes, SQL queries, and stored procedures.
• Maintain database specifications, data dictionary, design/coding standards, and complementary documentation.
• Performs problem resolution and root cause analysis along with recommending and implementing preventive techniques.
• Analyze SQL query plans and leverage diagnostic tools to identify performance bottlenecks and take appropriate corrective actions to remediate.
• Evaluate the merits/ benefits of available system upgrades and enhancements - implement as necessary.
• Build HA and DR systems using Failover Clustered instances, Availability Groups, Multi-site clusters, and Replication across geo-diverse data centers.
• Commit to achieving 5 9's up-time of all OLTP production databases.
• Work with Engineering teams and Technical Operations in reviewing and preparing database deployments.
• Ensure all database servers are backed up in a way that meets the business's Recovery Point Objectives (RPO).
• Test backups to ensure we can meet the business' Recovery Time Objectives (RTO).
• Develop in-depth knowledge of business processes facilitated by our software products.
• Keep abreast of industry best practices, services, and supporting tooling.
• Provide hands-on design, development, and code reviews.
• In-depth knowledge of SQL Server architecture – engine, query processing, query optimization, locking etc.
• Work as part of a team and provide after-hours support when required.

• Bachelor's Degree or equivalent work experience.
• 7+ years of SQL Engineering / Administration, in-depth experience with SQL Server 2012+.
• Majority of experience must be associated with supporting 24x7 OLTP and data warehouse/BI environments.
• Strong knowledge of SQL Server architecture – engine, query processing, query optimization, locking etc.
• Experience automating the execution and notification of database-related processes and alerts.
• Experience configuring MS SQL for high availability and Disaster Recovery using SQL Clustering and Always On Availability Groups.
• Knowledge of scripting languages, e.g. PowerShell, VBScript, T-SQL.
• Knowledgeable regarding storage systems.
• Knowledge of SQL replication technologies desirable.
• Possess some experience with security and encryption.
• MCSA/MCSE a plus.
• Excellent oral and written communication skills.

• Leverage advanced data modeling skills to design and develop a dimensional model (facts, dimensions, etc.) for multi TB storage scenarios.
• Develop and support a comprehensive cloud-based DW architecture to facilitate the flow, normalization, and synchronization of data with upstream/downstream dependent systems.
• Implement and maintain data integrations between various on-prem and enterprise cloud services.
• Focus on enabling the platform from the ground up to ensure flexible, robust, performant, and ongoing availability against a cost-effective management model.
• Design processes that manage data throughout its life cycle from ingestion, storage, retention, and deletion.
• Work with Product Managers and Business Analysts to understand functional requirements and interact with other cross-functional teams to architect, design, develop, test, and release features.
• Identify and deploy appropriate file formats for data ingestion into various storage and compute services via ETL/ELT pipelines for multiple use cases.
• Analyze, troubleshoot, and resolve issues to maintain service-level agreements.
• Recommend long-term processes and solutions to ease support issues and stabilize applications and their use.
• Implement tests to ensure data quality across all integrated data sources.
• Create and maintain existing documentation (configuration, test scripts, functional specs for reporting, and integration).
• Contribute to continuous improvement and development of business processes.
• Demonstrate an open-minded and collaborative approach to creating innovative technical solutions.
• Provide leadership and mentorship to other team members as well as early adopters of the platform.

• Bachelor's degree in computer science or equivalent technical discipline.
• 7+ years of experience with advanced SQL Knowledge (Oracle, PostgreSQL, MSSQL, etc.).
• 5+ years of experience with scripting languages (Python, PowerShell).
• 5+ years of experience interacting with web service APIs (SOAP, REST).
• Knowledge of Snowflake Analytics Platform and Talend is a plus.
• Experience in working within an Agile environment.
• Knowledge of GIT, Jenkins (CI).
• Experience with Automation, including Unit and Integration Testing.
• Must be proactive, demonstrate initiative, and be a logical thinker.
• Extensive consultative skills, including the ability to understand and apply customer requirements, draw out unforeseen implications, and making recommendations for design.
• The ability to define design reasoning and understand the potential impacts of design requirements.
• Strong collaboration, prioritization, and adaptability skills.
• Strong leadership, communication, and collaboration skills with a track record of taking solution ownership.
• Strong problem-solving and troubleshooting skills.

• ASP.NET web development (C#)
• Experience with Web Services - SOAP, REST, XML, and JSON.
• SQL Server
• IIS
• API automation
• UI automation
• Liaising with Operations team
• Successful Track Record as Team Player
• Excellent written and verbal communication in the English Language
• Self-Motivated and self-organizing.
• Knowledge of web technologies - HTMLS, JavaScript, CSS, AJAX, XSL
• An understanding of and ability to apply standard Design Patterns
• Background in Agile/Scrum
• SQL Server programming using TSQL
• Experience with deployment environment.

• Performs comprehensive pre-install and setup of all assigned machines per Pre-Install/Configuration Shop Standards.
• Performs Used equipment evaluation, repairs, maintenance and preparation per standard used /remanufacturing processes.
• Diagnoses complex equipment and repairs.
• Provides tech support and direction to lower level technicians.
• Continues to pursue progressive development of technical skills via company training and OJT, and assists in other Logistics areas as assigned.
• Performs Quality Assurance inspections and final testing on finished products.
• Ensure all units meet or exceed specifications in Department Quality Plan and in the Technical Service Manuals.

• Perform assigned configurations each day at or above the established benchmark for all models done.
• Maintain appropriate monthly average labor time for “S” and “C” calls, dependent on assigned work load and availability.
• Achieve monthly accountability expectations for positions (based on shop tech matrix).
• Complete repairs and maintenance on Used equipment within the RDC goals (for either transfer triage/evaluation or for final preparation for local delivery or within the Technical Service Manuals guidelines and the Work Instruction and Quality plans.
• Maintains all technical information and company property assigned.
• Assist and/or cross train in other Logistics functions as assigned.
• Available to work overtime (daily and weekends) as required .
• Communicates well with fellow team members, internal customers, supervisors and other internal departments regarding the timely completion of assigned work related to pre-installs and/or preparation of Used machines.
• Be able to provide high level of diagnostic and evaluation trouble shooting of all equipment.
• Ability to provide lower level technicians technical support and direction.
• Assist with Monitoring and maintaining shop cleanliness and security.
• Assist in maintaining high level of work quality for shop.
• Performs Quality Assurance inspections; write and evaluate test procedures, suggest improvements.
• Perform final test on finished units, confirming finished products meet specifications in Remanufacturing Quality Package and in the Technical Service Manuals.

• Typically requires general and/or vocational training plus 2 to 4 years of related experience.
• Degree in Electronics, or equivalent training in Military/Trade School/Industry.
• Copier industry experience.
• Strong Understanding of all computer platforms, general application software and networking environments.
• Strong working understanding of internet environment.
• Capable of accessing E-support via a computer and using on-line tools.
• Strong technical and non-technical support and communication skills with willingness to assist / teach other.
• Demonstrate appropriate level of technical knowledge, skills and learning ability.
• Travel to support other RDCs as assigned (valid driver's license and acceptable driving record necessary).
• Must be able to lift 50lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling). Must be capable of pushing equipment through warehouse as needed. Ability to work entire shift while standing with occasional rest.
• Must be able to use hand and small power tools, and various measuring and testing devices to perform job duties.
• You may be required to work in a plant that is not environmentally controlled and requires work in extreme heat/humidity during summer months.

• Be one of the first 20 people in a growing company on a fantastic team and a foundational member of the growing Product team
• Own the company assigned product(s) and the complete product lifecycle for global products
• Assist in managing the product development and management process throughout our company
• Own critical product supply relationships including data supply partnerships
• Build strong relationships across all functional areas of the organization
• Define the future roadmap of your product(s) and align group and company goals
• Provide sales engineering support for account teams and customer success as it relates to your product
• Assist head of product in capturing and executing overall product strategy for us

• Technically inclined and have worked at a data, SaaS, or technical company
• 5 or more years of experience in technology as product, engineering, operations, or other related field
• An exceptional product manager, who understands the full product life cycle, with a track record to show for it!
• You view analytics and reporting as entertainment
• Experience managing B2B relationships first-hand
• 2 or more years of experience managing junior PM team members
• Bachelor's degree or greater preferably in Business, Economics or Computer Science or commensurate experience. Relevant master’s degree (MBA, CS, etc) a plus
• A self-starter who considers themselves more of an entrepreneur than a corporate citizen. Experience within a startup environment a plus
• Value working respectfully with your teammates and hold yourself accountable to a high performance standard
• Highly organized and able to adapt to changing priorities
• A skilled listener & with excellent verbal and written communications, including communicating technical information

• Own the end-to-end delivery of projects related to our data platform initiative, from conception and design to development and production monitoring
• You will democratize access to data and aim to automate operations of large amounts of sensitive data efficiently, securely and reliably
• Ship your code with our continuous integration process
• Consult and partner with Operations group as they evolve maturity of our monitoring systems and processes to improve visibility and failures detection in our data platform infrastructure
• Build and maintain high throughput data pipelines with state of the art technologies including but not limited to Kafka and Kafka Streams, Debezium, Cassandra, ElasticSearch, EMR, Delta Lake etc
• Collaborate with Business Intelligence, Analytics, and Infrastructure teams on a daily basis

• 5+ years experience as a Data Platform Engineer
• 2+ years experience working with Amazon Web Services
• You like to think at scale and design, develop and operate production data stores, messaging applications, data pipelines and data services that meet the goals of low latency, high availability, resiliency, security and quality
• Hands on experience with data and platform design patterns and knowledge regarding trade-offs of using them along with any anti-patterns depending upon use cases at offer
• You have know how and/or experience in building and implementing large-scale, high throughput, low latency, and secure data microservices applications
• Strong Experience with Data Stream processing, Messaging platforms, and ecosystem frameworks such as Kafka and Kafka Streaming, KSQLetc
• Experience on Cassandra, and ElasticSearch/Lucene
• Ability to work in an Agile Scrum environment
• Ability to think out of the box and learn new technology
• Ability to work remotely and manage your own time in an international team
• Exceptional written and verbal communication in English
• Know-how of application and dimensional model implementation
• Hands-on experience with Docker, Kubernetes, Terraform, or other similar tools
• Hands-on knowledge of ETL technologies and techniques
• A background in DataOps and Service ownership, and a clear understanding of bounded contexts and how they map onto microservices
• Experience moulding fresh environments into efficient mature data platforms

• Ensuring data is collected accurately to build a robust data set from which insights and analysis will be based.
• Exceptional written and verbal communication skills within the agency and to the client are necessary as this person will be working with multiple geographies (agency offices, client sites, etc)
• Possess an in-depth knowledge of a client’s website architecture, online business model & marketing strategy.
• Function as a subject matter expert on utilization of Tag Management Systems to enable the capture of marketing analytics data.
• Consult and advise key stakeholders & drive client success based on key performance indicators and business drivers
• Interact frequently with clients via phone, email, and/or in person with marketers, analysts, and web developers
• Consult directly with clients, account services, delivery, and web development teams within the agency on projects requiring tag management implementation, analytics strategy, and analytics platform remediation
• Provide best practices consulting services to clients in solving their web analytics and site optimization platform strategy and technical needs by designing technical site and page-implementation strategies
• Translate Business Requirements into a Solution Design Document used for implementation support, guidance and documentation of processes
• Stay current with the latest developments with Data Platforms (Analytics, Tag Management, Testing, Optimization and Data Management) and techniques to help our team stay on the cutting edge of marketing analytics.
• Lead customer, vendor, market analyst and client interviews from a data standpoint
• Develop and present solutions and recommendations
• Actively participate in new business development activities
• Practice development, including recruiting, training, thought leadership and community building

• JavaScript, jQuery, CSS and HTML skills, and able to be a leader in this area of expertise
• Understanding of web analytics tool basics: tags, cookies, variables.
• Strong understanding of tag management systems: tags, rules, variables, and jQuery
• A solid understanding of advertising, marketing and strategic brand management and how to best leverage these in a digital environment
• Experience presenting in front of groups, to clients, and via web conference
• Strong attention to detail and QA abilities
• Strong interpersonal skills, a positive attitude and the ability to thrive in a collaborative agency environment with multi-disciplinary teams required
• The ability to successfully manage multiple internal and external initiatives/projects in a deadline-driven environment
• History of working with new business teams on requests for proposal/information and presenting analytics documentation demonstrating agency skillsets.
• Experience in creating case studies, point of view documents or white papers in line with your job function in analytics.
• Work with internal team to continually streamline processes and find efficiencies in the day-to-day work processes done by the data platforms team.
• Experience working on testing, targeting and personalization projects with both targeting and optimization tools and data management platforms (DMP).
• Bachelor's degree (BA/BS) from a four (4) year, accredited college or university in Computer Science, Marketing, or a related field of study
• A minimum five (5) years of experience with data platform tools and methods to be used for website/ad campaign research, site testing and targeting, and/or display ad targeting
• A minimum three (3) year of experience using tag management systems
• An equivalent combination of education and experience may be considered.
• Special consideration given to candidates with a firm understanding of the following tools (in order): Adobe Analytics, Adobe Launch, Google 360 Suite, Google Tag Manager, Adobe Target, Optimizely, Tealium, Ensighten, or Signal.

As a DevOps Architect, you will be a part of a smart cross-functional team delivering digital business transformation solutions to our clients. You’ll have the unique opportunity to increase the engineering team productivity by developing and overseeing the database architecture, design, and operations within the products of some of the world’s largest brands.

Your Impact:

• Develop and administer databases, and work with business stakeholders to define conceptual, logical, and physical data models
• Implement physical data models and maintain the data dictionary
• Upgrade and maintain various application databases to support requirement changes
• Monitor database operations to ensure properly set configuration options
• Plan implementation of enhancements and upgrades to database environments
• Establish and implement database policies, procedures, and standards and ensure their conformance with information systems objectives
• Lead or participate in the development of feasibility studies, designs, and operations support plans
• Develop technical requirements and identify solutions to meet the technical requirements
• Use agile and traditional data modeling techniques to elaborate and clarify project requirements
• Proactively report on progress, risks, and issues
• Identify relevant data standards and federal regulatory requirements; configure the database to comply with those requirements
• Develop and review project documentation
• Maintain system knowledge base
• Support the installation and testing of database services
• Restore database and application operations under planned or unplanned service disruption
• Design and implement reports and dashboards using tools like SSRS, Tableau, etc.
• Knowledge of Azure functions and APIs
  
  

Your Skills & Experience:

• Extensive experience working with database systems - data modeling, data warehousing, database development, database management, etc.
• Thorough knowledge of MS SQL Server database, T-SQL and SQL Server Integration Service (SSIS) for ETL
• Creativity with an eye for developing new and innovative solutions
• Excellent organizational skills, including the proven ability to adapt to a dynamic project environment and manage multiple concurrent projects
• Proven ability to communicate effectively (verbal and written) with stakeholders at all levels of the organization
• Familiarity and experience with security planning and security control implementation as it relates to secure database operations

Set Yourself Apart With:

• Established track record in relational database management systems and business intelligence technical administration
• Extensive problem identification and analytical skills
• Ability to contribute to project planning and management as one member of a small, highly skilled, self-directed team
• Ability to tailor project technical and operations management templates as required
• Cloud certifications- Cloud Solution Architect

• Work with the Data Science team to develop machine learning models for customers.
• Use analytical methods to assess and improve models.
• Researching new features and data sources for model improvement.
• Work with the sales team to present analysis of model performance to customers.
• Make improvements to the model creation pipeline (Python & Spark).
• Assist in cleaning and structuring data.

• Experience with creating machine learning models for use in an economics context.
• Excellent written and verbal communication skills for coordinating across teams.
• Significant experience extracting insights from large data sets.
• Experience testing hypotheses or models for accuracy against new data sets.
• Experience using computer languages to manipulate and process data.
• Significant data science experience, ideally including an advanced degree in a data-heavy quantitative field.
• Experience with Python.
• Experience with Apache Spark is a plus.

• Plan, document, and implement the optimal team structure (roles, people, expertise) to ensure high-quality delivery, exceeding client expectations and achieving established goals
• Lead teams to successfully deliver customer experience and engineering solutions leading to client business value
• Identify and realize business outcomes using the most suitable and effective project management approach, methods, processes, and tools to ensure a high degree of delivery and solution quality
• Support clients’ business objectives by delivering experience and engineering solutions, including experience management, eCommerce, customer data, cloud, and microservice platforms
• Enact lasting changes to the client’s ways of working by utilizing a consultative approach that focuses on defining and measuring customer value delivered at each milestone
• Organize and lead ongoing team planning sessions to identify key risks, issues, and dependencies across workstreams
• Optimize delivery within a project or program through insights and mitigation strategies for project risk management
• Guide internal leaders and external senior stakeholders on program delivery methods ceremonies and protocols to streamline and structure workflow to deliver timely results
• Articulate and manage engagement commercial metrics including client outcomes, leakage, burn rate, revenue and margins, etc. to support account health and account-level planning within the industry vertical

• Ability to effectively communicate and collaborate with all levels of the organization to achieve broader insights into managing work streams and outcomes
• Capable of earning trust and influencing stakeholders without formal authority to required results
• Proficient with collaboration tools including Atlassian Jira and Confluence, and Microsoft Office applications
• Flexible, collaborative, and able to manage and prioritize multiple tasks simultaneously to maintain teamwork and optimal project flow
• Experience managing and contributing to sales proposals by collaborating and negotiating with multi-disciplinary teams to shape a cohesive delivery approach, team shape, and cost estimates to deliver transformative value driven proposals
• Experience working with Agile delivery methods like Scrum and Kanban, waterfall and hybrid systems
• Experience leading teams to implement digital technologies such as atomic and responsive design, experience management platforms, cloud platforms, DevOps, AI and Data Platforms
• Ability to travel frequently
• Experience in writing, reviewing, and finalizing statements of work
• Scrum, Product or SaFe Certification
• Understanding of Data and SEO driven practices
• Relevant experience at a digital agency or consultancy leading cross functional, multi-disciplinary teams to deliver exceptional digital experience

• Support the Research teams by writing, editing, and organizing various types of cybersecurity client facing content. For example, an Incident Response Report
• Support readiness activities, like assessments, by providing Q&A editing on final deliverables
• Additional duties, as available, might include supporting other writers with marketing, sales, and knowledge base content development
• Join other writers across the organization and be an ambassador of the editorial style guide to help drive the voice guidelines and tone guidelines to ensure a consistent brand voice

• A collaborative and cross-functional mindset
• Meticulous attention to detail, exceptional organizational skills, and the ability to meet deadlines consistently
• Passion for creative and thoughtful storytelling
• A skill for developing relationships with senior leaders and key partners, prioritizing and setting expectations as needed
• Open and effective communication skills
• Curiosity, with an eagerness to learn and excitement to try new things
• A keen eye for prioritizing while being flexible, adaptable, and open; unfazed by change
• Cybersecurity technical knowledge that enables clearly drafting client facing deliverables, this can be demonstrated with knowledge similar to that found in entry level certifications like Network+ and Security+
• 2+ years of specialized experience in content organization and quality management specifically within the cybersecurity domain
• 5+ years of general editorial/content with a track record of crafting and delivering technically complex content

• Analytics – Creation of custom tracking solutions based on a measurement plan, documenting solution design and mapping of analytics variables to defined requirements. Through defined KPIs, implement a solution enabling a stable architecture for capturing robust data sets.
• Tag Management Solutions - Creation of data layer specifications and TMS rules for best practice implementation of site-side and media analytics tracking while reducing page complexity and improving performance.
• This extremely detail-oriented person will be responsible for the day-to-day execution of data platform deployment in support of business objectives:
  • Ensuring data is collected accurately to build a robust data set from which insights and analysis will be based.
  • Exceptional written and verbal communication skills within the agency and to the client are necessary as this person will be working with multiple geographies (agency offices, client sites, etc.)

• Expertise with Adobe Analytics and Adobe Launch
• Understanding of web analytics tool basics: tags, cookies, data attributes, data layer, variables.
• Possess an understanding of tag management systems in general: tags, triggers, rules, data attributes, variables and integrations.
• Knowledge of media integrations and how media platforms work.
• JavaScript, jQuery, CSS selectors and HTML skills, and a high attention to detail
• Experience presenting in front of groups, to clients, and via web conference
• Strong attention to detail and QA abilities as it applies to data platforms implementation.
• Strong interpersonal skills, a positive attitude, and the ability to thrive in a collaborative agency environment with multi-disciplinary teams required
• Possess an in-depth knowledge of a client’s website architecture, online business model & marketing strategy.
• Function as a subject matter expert on utilization of Analytics Platforms and Tag Management Systems to enable the capture of marketing analytics data.
• Ability to interact frequently with clients via phone, email, and/or in person with marketers, analysts, and web developers
• Consult directly with clients, account services, delivery, and web development teams within the agency on projects requiring tag management implementation, analytics strategy, and analytics platform remediation
• Provide best practices consulting services to clients in solving their web analytics and site optimization platform strategy and technical needs by designing technical site and data collection strategies
• Translate Business Requirements into a Solution Design Document used for implementation support, guidance, and documentation of processes for marketing data collection
• Stay current with the latest developments in data instrumentation (Analytics, Tag Management) and techniques to help our team stay on the cutting edge of marketing analytics.

Position Summary:

We are seeking Forward Deployed Javascript Engineers to work with our customers to solve their specific business problems using the company's platform. You will be required to design and implement advanced application solutions, deploy existing product suite applications, and build new cutting-edge tools on the platform. The product suite is entirely data-driven, so a great candidate will be hands-on and requires a perfect combination of “big picture”, solution-oriented mindset and solid implementation skills.

Key Responsibilities:

• Engage directly with customers to design and develop applications & solutions based on the platform.
• Become an expert in the platform and associated Tools to enable and assist customers to build their own applications
• Perform debugging, troubleshooting, modifications and unit testing of applications and solutions.
• Assess technical risks and come up with mitigation strategies
• Develop new specs, documentation, participate in the development of technical procedures and user support guides

Required Skills & Experience:

• Minimum of Bachelor degree in Computer Science or Electrical Engineering; advanced degree preferred
• Minimum of 2 years work experience building enterprise applications
• Personable, professional and collaborative
• Demonstrated proficiency with JavaScript and object-oriented programming
• Working knowledge of Agile Software development methodology
• Experience in working with customers to develop or deploy new business solutions
• Experience with relational databases (SQL preferred)
• Experience with development or implementation of enterprise and/or cloud software
• Solid understanding of concepts of cloud computing
• PaaS, SaaS and business intelligence/analytics implementation experience is a plus
• Domain expertise in certain key industries (Oil & Gas, Financial Services, Telecommunications, Discrete Manufacturing, Healthcare, Public Sector etc) is a plus
• Strong organizational and troubleshooting skills with attention to detail
• Strong analytical ability, judgment and problem analysis techniques
• Interest in committing to a fun, friendly, inclusive, and intellectually stimulating environment
• Interpersonal skills with the ability to work effectively in a cross functional team

Education: Bachelor's Degree Required

Years of Experience: 2-5+

Position Summary:

The successful candidate is a highly skilled engagement manager preferably with experience in enterprise software and professional services. Technical skills in application development, predictive analytics and/or data integration are highly valued as well as domain experience in any of the following industries: manufacturing, supply chain, financial services, life sciences and high tech. The engagement manager will effectively work with executive customer stakeholders to define use cases and translate use cases into specifications, quantify and track business value, and work across business and technical teams to drive successful delivery of products.

Key Responsibilities:

Qualified candidates have a minimum of 8-10 years of professional experience. The successful candidate will oversee the entire software implementation life cycle, including the following activities:

• Craft compelling use cases that drive business value, and translate use cases into requirements and specifications.
• Quantify and track value metrics that can be realized from product implementations.
• Lead an engagement team to perform implementation activities in collaboration with team members from Application Development, Data Integration,
• Data Science, Products, QA, and DevOps.
• Dive into technical details and lead activities to ensure successful delivery to our customers (e.g., functional scoping, application and data integration quality assurance, deliver trainings, issue debugging and resolution).
• Track, anticipate and address challenges before they become risks.
• Develop polished deliverables and other documentation to enable customer success.
• Effectively and proactively communicate with customers and build a trusted advisor relationship.
• Advise executive customer stakeholders on future use case roadmap and implementation plans aligned to company solutions.
• Travel to customer sites (50% average).

Required Skills & Experience:

• Minimum of 8-10 years’ engagement management experience with enterprise SaaS solutions.
• Ability to successfully communicate and work with senior executive stakeholders.
• Effectively work across customer and internal teams to problem solve, define scope, write technical specifications, quantify and track success metrics, and manage against a plan.
• Demonstrated ability to navigate between the business and technical domains of a software implementation project, providing leadership in both.
• Excellent presentation, written, communication and interpersonal skills.
• Bachelor degree in Computer Science, Engineering, or similar field; MSc or MBA preferred

Education: Bachelors Degree Required

Years of Experience: 7-10+

Position Summary:

We are an urgent and fast-growing demand for enterprise AI applications that enable organizations in data-intensive industries to use real-time performance monitoring and predictive analytics to optimize business processes, differentiate products and services, and create new revenue streams. We offer a comprehensive technology stack for the rapid design, development, deployment, and operation of next-generation AI applications. You will be required to design and implement advanced application integration solutions, deploy existing product suite applications, and build new cutting-edge tools on the platform. The product suite is entirely data-driven, so a great candidate will have a passion for acquiring, analyzing, and transforming data to generate insight. This role is very hands-on and requires a perfect combination of “big picture”, solution-oriented mindset and solid implementation skills.

Key Responsibilities:

• Engage directly with customers to configure and implement a full-stack solution, including integrations, according to functional requirements
• Assess technical risks and come up with mitigation strategies
• Perform debugging, troubleshooting, modifications and unit testing of integration solutions
• Support, monitor, execute production application jobs and processes
• Develop new specs, documentation, participate in the development of technical procedures and user support guides

Required Skills & Experience:

• 5+ years of experience with system/data integration, development or implementation of enterprise and/or cloud software
• Deep understanding of enterprise architecture and enterprise application integration
• Proficiency in data integration/EAI technologies, such as Tibco
• Demonstrated proficiency with JavaScript
• Extensive experience with Unix-based operating systems
• Experience with relational databases (any vendor)
• Solid understanding of data modeling best practices
• SaaS and business intelligence/analytics implementation experience is a plus
• Engineering degree in Computer Science or Electrical Engineering
• Working knowledge of Agile Software development methodology
• Strong organizational and troubleshooting skills with attention to detail
• Strong analytical ability, judgment and problem analysis techniques
• Interpersonal skills with the ability to work effectively in a cross functional team

Education: Masters Degree Preferred

Years of Experience: 7-10+

• Minimum 6+ years Python and Unix experience
• Minimum 3+ years experience with the entire Azure stack, specifically:
  • creating clusters of VMs with load-balancing
  • dockerisation
  • high-throughput, low-latency hosting of Python-based ML models
  • creating customised VPNs, Blobs, and Azure-specific No-SQL DBs
• Very strong experience with Flask, FastAPI, and Sanic
• Very strong knowledge of multiprocessing and multithreading in Python
• Strong experience with gevent and gunicorn/WSGI
• Very strong experience and track record of taking Python-based ML models and scaling them out for 10k concurrent users using Azure for hosting and load-balancing. Models to be wrapped with Flask, FastAPI, and/or Sanic and called via HTTP and Websockets
• Very strong knowledge of HTTP and Websocket protocols via Python
• Good understanding of PyTorch, specifically TorchScript and JIT for exporting and hosting models
• Good understanding of VMs with GPU resources and how to efficiently utilise them for model inference purposes
• Strong C++ knowledge, especially working with PyTorch models in native C++ via libtorch
• Strong knowledge of TorchServe

• Our proprietary system allows administrative staff to create and edit client-facing websites for our Events/Incentive Travel business. The system is composed of:
• Web sites with custom designed pages/forms for registration (IIS/MS SQL)
• Web-based attendee app (with native wrapper)
• Desktop software client suite for managing attendee records
• Assess existing system features and correct/improve existing code.
• Developing automated testing processes.
• Assisting with emergent needs for client customization projects.
• Any other duty or task assigned or required

• Have strong professional written and verbal communication
• Have proven technical writing skills
• Be self-directed and exercise sound judgment, taking ownership and initiative with minimal direction when needed
• Be able to handle multiple tasks, projects and priorities at the same time.
• Partner regularly with internal stakeholders
• C#/.NET Framework/ASP.NET MVC web applications
• HTML/CSS2/JavaScript with a focus on Angular
• Integrations with external APIs
• Experience in writing and designing HTML5 and Progressive Web Apps as well as apps for Google Play and Apple IOS
• Strong Angula and Capacitor experience
• AWS/Azure solutions
• Microsoft DevOps Server
• Microsoft SQL Server/Postgres/MySQL/AWS RDS
• Crystal Reports
• Developing and supporting .NET Core, ASP.NET Core applications
• App development experience with Apple/Android
• Containerization (Docker) and Orchestration (Kubernetes/OpenShift)

• Flawless execution and functional area management.
• Provide project leadership, direction, management, communication, and implementation services throughout the project lifecycle. Accountable for the overall success of the project and quality of services while balancing the competing demands:
  • Scope, time, cost, and quality.
  • Internal and external stakeholders with differing needs and expectations and follow practices and processes for managing client and stakeholder expectations.
  • Trusted client and stakeholder relationships.
  • Identified requirements and expectations.
  • Project team dynamics.
• Effective leadership and management of internal and external resources to meet project objectives by maintaining open communication among project team members.
• Lead project team meetings efficiently and with intended results.
• Help team members establish open, collaborative relationships.
• Maintain enthusiasm, energy and focus in a variety of circumstances.
• Translate project objectives and vision into clear goals for the team.
• Manage team members and necessary resources to achieve project objectives.
• Informally mentor and provide support to team members when they first join.
• Support sales and business development by attending prospective client meetings, providing information for sales presentations and proposals.
• Provide subject matter expertise to sales and other internal team members upon request.
• Utilize practitioner and project expertise to collaborate with leadership on continued development of business opportunities, resources, and tools.
• Support the company with external visibility and promotion within partner and local networking organizations.

• Positive, professional attitude
• Energetic with self-motivated leadership team player and able to follow directions well
• Empathetic and patience yet accountable in communications across the organization
• Demonstrates and instills confidence with humility and integrity
• Recognizes personal impact on others and willing to work within the scope of individual styles and comfort zones to accomplish more than could be accomplished independently
• Transparent and direct communicator, willing to listen when not in agreement, debate when appropriate, accept and support final directional decisions
• Ability to explain issues/functionality in multiple ways to ensure understanding based on audience and communication styles, reframing communications as needed
• Excellent written and verbal communication skills, clear and concise in communicating information, actively listens to what others are saying, seeking and sharing information
• Excellent analysis, critical thinking, problem-solving, decision-making, solutioning and crisis management skills
• Customer-centric focus and approach to work
• Extremely comfortable working on multiple projects simultaneously, shifting gears to manage conflicting priorities
• Foresees potential problems and takes corrective action to ensure achievement of goals
• Strong task management and time management skills
• Organized, detail oriented, accurate and responsive with attention to detail
• Extremely comfortable and successful working on complex projects with multiple demands and priorities
• Efficient analysis, testing and execution of configuration and corrections with minimal errors or corrections
• Results driven within a team environment
• Comfortable working in an environment in which businesses processes and tools regularly evolve
• Skilled and comfortable at both writing and executing standard SQL scripts for problem solving and solutioning
• Software/technology experience – implementation, system management, system administration, HCM/Payroll software
• Accountable and able to self-regulate, self-reflect and maintain self control in diverse circumstances
• Ability to work remote and independently with minimal supervision
• Specific software exposure/experience a plus – UKG Software, Ceridian, ADP, Workday
• Proven consulting experience partnering with clients and executives.
• Experience in a product-based software development environment a plus
• Proficient with MS Office – Outlook, Excel, Word, Power Point, OneNote
• Human resources/payroll/benefits discipline, HR or payroll practitioner, or both – industry/ professional certifications a plus
• Business analyst, project management professional experience highly desired
• Legal residence and ability to work in the United States
• Comfortable working in an environment in which business processes, tools, etc. are still being defined
• Software/technology experience – implementation, system management, system administration, HCM/Payroll or other types of dynamic business software

• Arbitrate needs against system capabilities to find efficient and effective solutions
• Provide training and support for new and existing users
• Work across accounting to establish best-practice processes within company systems
• Interface with all departments to assist and support their ERP usage and reporting needs
• Define ERP platform customizations
• Assist with creating criteria for the configuration and development team
• Support the end-user community to ensure database accuracy, integrity and cleanliness
• Maintain integration functions of ERP with other company systems
• Provide support in the evaluation, implementation and utilization of ERP third party add-on programs
• Maintain knowledge of all current ERP features and releases

• Deep accounting experience across AP, AR, Treasury, GL and closing and processes for a multinational company
• Experience with any of the following is highly desired:
• SaaS Revenue recognition and ASC 606
• Cost accounting
• VAT and other multinational and multicurrency accounting processes
• Sales Tax software support and implementation
• eCommerce processes such as maintain payment gateways and supporting wallet functionality for auto-renewal
• Ability to build reports using financial reporting tools
• Experience with SOX and GRC and their application to business system applications
• A real interest in working both in accounting and within the internals of an ERP application
• A minimum of 6 years prior ERP implementation and support experience as an Application Analyst for an ERP such as SAP, Oracle, or JD Edwards
• In-depth knowledge of Microsoft Dynamics 365 F&O, minimum 3 years, with hands-on configuration as part of your day-to-day responsibilities
• Participation in at least 2 full cycle ERP implementations preferred
• Experience with MS Power Platform a plus
• Ability to work cross-functionally with all departments
• Excellent interpersonal skills
• Excellent communication skills – verbal and written
• Self-motivated
• Ability to weed through wants to discern critical needs and to clearly document those needs
• Bachelor’s or Master's degree preferred in Accounting or MIS

• Design, develop, and implement AEM components/Templates and document them.
• Develop Documentation, including Design Specifications and Technical Specifications, and Test Plans.
• Develop systems including coding, testing, and debugging.
• Provide daily production support JAVA / AEM and problem resolution for assigned applications.
• Provides consultation on new architectural features.

• AEM 6.0 or higher,
• Java
• JavaScript
• Understanding of UI technologies such as AngularJS, ReactJS,
• Solid knowledge of HTML and CSS.

• 4+ years professional experience working with a high level language (C++, Java, C#)
• Some C++ experience is a plus
• Linux/Unix experience
• A desire to work in electronic trading. We will teach you everything you need to know.
• Previous financial industry experience is a plus
• Experience in networked and multi-threaded software development
• Computer science or engineering degree or significant real world experience
• A track record of successfully generating new ideas, innovations, and executing on implementation

• Articulate and frame a client’s customer and business problems, and the mutual value of recommendations, initiatives, solutions and phases of a strategic roadmap
• Leverage a breadth of experience in product innovation, service design thinking and customer research, supported by business strategy and technology into integrated and actionable strategy and execution that will delight and serve customers, bridging strategy concepts to designed products and services
• Collaborate with clients and internal partners to generate strategies and value propositions that utilize innovative technology and emerging channels–web, mobile, social, chat, voice, kiosk, etc. – to compliment traditional modes of service
• Synthesize information quickly, and apply this deftly through a combination of foresight, experience, and agility
• Facilitate meetings and workshops with sensitivity to client and team needs
• Ability to show the traceability and clear shaping of research, data and observations into actionable insights, implications, and initiatives for our clients
• Help to grow the business–both in the strategy capability and in support of our industry go-to-market teams, being the champion for customer, market, and technology insights and strategy with clients and internal teams
• As part of career growth, contribute to thought leadership internally in the form of practice development with the global Strategy & Consulting capability group; participate in the development and ongoing improvement of industry propositions and capability services through presentations and publishing

• Experience working with globally recognized and clients across different categories, or notable, exceptional work with mid-sized organizations
• Experience with a range of customer experience strategy approaches, e.g. customer research and modeling, service design, new product innovation and value proposition development, prioritization methods, business case development, road-mapping, etc.
• Proficient with experience modeling techniques and/or service design; mapping the customer experience across their end-to-end journey and identifying critical moments that drive value to both the customer and the business
• Experience bridging “digital” and non-digital products and services
• Supported diverse project/product teams (or tracks within teams) in dynamic and fast-paced and globally diverse environments
• Experience working and feeling comfortable in a multi-disciplinary team environment of strategists, design, engineers, product managers and clients
• Attention to detail and ability to partner with clients and internal teams
• Must be able to articulate clearly through exceptional oral and written communication skills; strong presenter and great listener
• Willingness to contribute to new business development and revenue generation
• A self-starter with an entrepreneurial spirit
• Post-Covid, travel assumed (50%)
• Understanding of Agile approaches and tools
• Experience managing tracks of work within a larger project
• Differentiated experience in a service-based industry (retail, financial services, healthcare, insurance, etc.)
• 3-6 years of experience developing or supporting development of strategies or value propositions for connected services and products
• Bachelor’s degrees in design, business, marketing, or equivalent military experience preferred, though professional experience prioritized

• Diagnoses mechanical, software, network and system failures, using established procedures.
• Services and Repairs designated equipment, in an assigned territory, to company standards and specifications.
• Prepares reports for analysis of product failure trends and service ability issues ensuring accurate information and record keeping.
• Complete working knowledge and aptitude of multiple product groups. This includes all aspects of troubleshooting and diagnostics. This level is the final comprehensive tier to include work flow analysis, customer relations and ultimately customer satisfaction and retention.
• Meets customer demands by providing efficient, responsive and accurate flow of service information.
• Maintains all technical information and company property assigned and provides direction to less senior engineers in same.
• Provides the solutions of escalated technical and / or customer service related problem areas for any territory requested.

• General education and/or vocational training plus 1 to 2 years of related experience.
• Associates degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience.
• Possess a basic understanding of internet environments. Successful completion of the 120 day introductory period and completion of the PDIF new hire class.
• May require some travel (valid driver's license and acceptable driving record necessary.
• Must be able to work in a 24x7 environment, perform shift work and do on-call rotations (applies to those servicing PPS\LFS equipment).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling).

• Develop interactive client-side applications and functionality across web sites using modern techniques.
• Work in a cross-functional team in various technologies.
• Integrate presentation layer code with CMS technologies.
• When necessary, stand up new instances of web tooling framework.
• Communicate effectively with the creative user experience team and technical development team.
• Create unit tests to ensure visual consistency and proper functionality across releases.
• Ensure cross-browser, cross-platform and multiple device type compatibility and resolve issues.
• Ensure solutions meet 508 accessibility requirements.
• Stay current on web technology trends and innovations and share information with the team.
• Assess existing solutions for usefulness, usability, and coding techniques.
• Work with project leads to define & estimate stories; participate in, and in some cases drive, design solutioning sessions.
• Lead code reviews for front-end development stories.

• 4+ years of experience developing large-scale web sites (>1000 pages); experience with web content management systems required.
• Expert understanding of web markup, including HTML5 and CSS3
• Expert level of experience with JavaScript, Typescript, and frameworks including such as Angular, React, and Vue. JavaScript/ES6 and above, ReactJs, CSS3/SASS, HTML5.
• Hands on experience with state management tools such as Redux/Mobx.
• Expert level of understanding with Node.js based tooling like Webpack, Grunt/Gulp, NPM, ExpressJS, Babel, Create React App, etc.
• Experience producing and consuming RESTful micro-services.
• Experience creating Node.js modules and scripts.
• Experience working with responsive web designs across multiple platforms.
• Experience with unit testing using frameworks such as Mocha, Chai, Enzyme, Cypress, or Jest.
• Experience with content delivery networks and an understanding of web caching.
• Experience with Adobe Experience Manager preferred.
• Excellent analytical and process-oriented skills.
• Excellent verbal and written skills.
• Experience in working on multiple projects simultaneously.
• Ability to work collaboratively on multi-disciplinary teams (in a consulting firm or agency preferred).
• Experience with mocking up proof-of-concepts based on wireframes.
• Ability to learn new UI technologies quickly.
• Experience with accessibility-driven design and Section 508 Compliance
• Understanding of SEO and accessibility issues as they relate to the front-end.

• Work on the frontend stack (3D, Three.js, Angular/Typescript), building product features that enable positive user experiences and measurable business growth
• Develop web applications including 3D Model viewer using modern JS libraries & frameworks like Three.js, Angular, Leaflet etc.
• Be a highly productive engineer that can write, ship and maintain code
• Focus on the code quality and implement best practices for the codebase
• Bring innovative and new ideas to improve our products & processes
• Collaborate with Product teams and Tech leads to drive product development

• 7+ years of recent frontend/full stack development experience
• 3+ years of experience building 3D products using Three.js/WebGL
• requires working in the Central or Pacific time zone.
• Experience with GLSL shaders and linear algebra problems
• Deep understanding of modern web technologies and modern JS frameworks
• Proficient in Javascript & preferably Typescript
• Experience with modern JS frameworks building Single Page Applications (i.e. React, Angular, etc.)
• A healthy balance between loving to ship code fast and keeping up best practices for our code repositories.
• Experience with building SaaS products is a plus
• Experience with GIS, GraphQL is a plus
• This is a 100% remote position (anywhere in the US), however, requires working between 9am - 5pm Central or Pacific time zones.
• Our Technology Stack: Angular, Typescript, Three.js, Python, MongoDB, PostgreSQL, GraphQL
• #LI-Remote

• Plan, document, and implement the optimal team structure (roles, people, expertise) to ensure high-quality delivery, exceeding client expectations and achieving established goals
• Lead teams to successfully deliver customer experience and engineering solutions leading to client business value
• Identify and realize business outcomes through the use of the most suitable and effective project management approach, methods, processes, and tools to ensure a high degree of delivery and solution quality
• Support clients’ business objectives by delivering experience and engineering solutions, including experience management, ecommerce, customer data, cloud, and microservice platforms
• Enact lasting changes to the client’s ways of working by utilizing a consultative approach that focuses on defining and measuring customer value delivered at each milestone
• Organize and lead ongoing team planning sessions to identify key risks, issues, and dependencies across workstreams
• Optimize delivery within a project or program through insights and mitigation strategies for project risk management
• Guide internal leaders and external senior stakeholders on program delivery methods ceremonies and protocols to streamline and structure workflow to deliver timely results
• Articulate and manage engagement commercial metrics including client outcomes, leakage, burn rate, revenue and margins, etc. to support account health and account-level planning within the industry vertical

• Ability to effectively communicate and collaborate with all levels of the organization to achieve broader insights into managing work streams and outcomes
• Capable of earning trust and influencing stakeholders without formal authority to required results
• Proficient with collaboration tools including Atlassian Jira and Confluence, and Microsoft Office applications
• Flexible, collaborative, and able to manage and prioritize multiple tasks simultaneously to maintain teamwork and optimal project flow
• Experience managing and contributing to sales proposals by collaborating and negotiating with multi-disciplinary teams to shape a cohesive delivery approach, team shape, and cost estimates to deliver transformative value driven proposals
• Experience working with Agile delivery methods like Scrum and Kanban, waterfall and hybrid systems
• Experience leading teams to implement digital technologies such as atomic and responsive design, experience management platforms, cloud platforms, DevOps, AI and Data Platforms
• Experience in writing, reviewing, and finalizing statements of work
• Scrum, Product or SaFe Certification
• Understanding of HTML, CSS, JavaScript, Python, React, or Swift
• Relevant experience at a digital agency or consultancy leading cross functional, multi-disciplinary teams to deliver exceptional digital experiences

The Developer plays a critical role in the application development area of the Information Technology Department and works in tandem with IT Business Analyst and third party vendors. The role will develop, support and maintain various software applications and related databases but also allows for innovative and best-practice approaches to turn conceptual ideas into real, tangible applications and processes. Developers work independently or as part of a small team to develop new systems or enhance existing ones.

Primary emphasis will be focused on core front end/back end development and support of our Aptify environment (Association Management System), system integration initiatives, and support and development of current and future API and web service integrations with our systems. Manages short and long-term goals with the plans necessary to accomplish agreed upon goals for areas of responsibility. The application foundation is built on top of the Microsoft Development Stack and thus requires a candidate who is knowledgeable in this arena and stays abreast with the continual advances on this stack.

Key Responsibilities:

Application Development

• Develops, and implements applications and interfaces to support our various applications and web sites.
• Produces code which meets functional specifications accurately and with an appropriate level of robustness to handle errors and unexpected content. Code will be self-documented, clearly organized, structured and reusable.
• Contributes to the design document details for architecture, functionality and time estimates.
• Contributes to and improves the software development process;
• Creates work flow charts and diagrams using knowledge of programming and logic to document work.
• Follows development, testing and deployment procedures as developed
• Communicates with project management about status of work and any issues with work in progress.
• Works with the marketing teams and web site authors to ensure content is being presented in the desired manner.
• Uses knowledge of .NET MVC, JS, and CSS to manipulate the applications and web site within the association content management system (Sitefinity)

Support:

• Works to support all company related applications and systemic processes and objects
• Establishes effective business relationships with our application vendors to ensure operational, effective, and best-in-class interfaces for data, security, and functionality.
• Key team member in developing, testing, and implementing bug and maintenance needs for all applications.

Professional Development:

• Ensures that knowledge is in alignment with new technologies, approaches, and systems related to our  applications and systems.
• Demonstrates proactive approach to gaining knowledge on new languages, platforms, and architecture.

Required Skills and Experience:

• 3-5 years’ experience in software development with a combination of the following technologies: o Development within the .Net framework (ASP.Net, C#, WCF Web services, MVC)
  • Microsoft SQL Server Database, Integration and Reporting Services
  • Web Forms and Workflow
  • Front-end frameworks such as Bootstrap and AngularJS
  • JavaScript, TypeScript, and JQuery
  • HTML and CSS, including HTML5 and CSS3
• 1-3 years’ experience with Aptify
• Demonstrated problem-solver with the ability to cope under pressure and coordinate multiple activities in a dynamic, fast-paced team environment.
• Knowledge of designing RESTful APIs as microservices, SAML/OAuth/OIDC
• Strong familiarity Sitefinity content management system.
• Full understanding of SDLC and exposure to DevOps.
• Experience with cloud platforms such as AWS and Azure.
• Experience working with SharePoint 2013 or later, Office 365, SharePoint Online, Azure and Power BI
• Related experience in working with healthcare professional membership associations.
• Experience in a projectized organizational structure.
• Comfortable in a range of project management paradigms: waterfall, agile
• Experience developing and integrating Cloud/SaaS/mobile applications in a hybrid environment and while managing and automating secure web service and API integrations.
• Exposure and demonstrated experience on the LAMP stack of applications and related tools specifically PHP and Word Press.
• Bachelor’s degree in Computer Science or other applicable education required.
• Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the association.
• Strong attention to detail and analytical skills.
• Ability to work well and communicate with staff at all levels of the association

The Developer plays a critical role in the application development area of the Information Technology Department and works in tandem with IT Business Analyst and third party vendors. The role will develop, support and maintain various software applications and related databases but also allows for innovative and best-practice approaches to turn conceptual ideas into real, tangible applications and processes. Developers work independently or as part of a small team to develop new systems or enhance existing ones.

Primary emphasis will be focused on core front end/back end development and support of our Aptify (Association Management System), system integration initiatives, and support and development of current and future API and web service integrations with our systems. Manages short and long-term goals with the plans necessary to accomplish agreed upon goals for areas of responsibility. The application foundation is built on top of the Microsoft Development Stack and thus requires a candidate who is knowledgeable in this arena and stays abreast with the continual advances on this stack.

Key Responsibilities:

Application Development

• Develops, and implements applications and interfaces to support our various applications and web sites.
• Produces code which meets functional specifications accurately and with an appropriate level of robustness to handle errors and unexpected content. Code will be self-documented, clearly organized, structured and reusable.
• Contributes to the design document details for architecture, functionality and time estimates.
• Contributes to and improves the software development process;
• Creates work flow charts and diagrams using knowledge of programming and logic to document work.
• Follows development, testing and deployment procedures as developed
• Communicates with project management about status of work and any issues with work in progress.
• Works with the marketing teams and web site authors to ensure content is being presented in the desired manner.
• Uses knowledge of .NET MVC, JS, and CSS to manipulate the applications and web site within the association content management system (Sitefinity)
• Level 3/4: Mentor and assist other application developers on their technical responsibilities.
• Level 4/Lead: Relies on extensive experience and judgment to plan and accomplish goals. Leads and directs the work of others. Helps sets direction, standard practices, and procedures for the development group. Provides input to management on annual performance reviews.

Support:

• Works to support all company related applications and systemic processes and objects
• Establishes effective business relationships with our application vendors to ensure operational, effective, and best-in-class interfaces for data, security, and functionality.
• Key team member in developing, testing, and implementing bug and maintenance needs for all applications.

Professional Development:

• Ensures that knowledge is in alignment with new technologies, approaches, and systems related to our applications and systems.
• Demonstrates proactive approach to gaining knowledge on new languages, platforms, and architecture.

Required Skills and Experience:

• 1-3 years’ experience with Aptify OR other best-in-class Associate Management Software platforms.
• Level 3 – 5-7 years’ experience in software development with a combination of the following technologies:
• Level 4/Lead – 7-10 years’ experience in software development with a combination of the following technologies:
  • Development within the .Net framework (ASP.Net, C#, WCF Web services, MVC)
  • Microsoft SQL Server Database, Integration and Reporting Services
  • Web Forms and Workflow
  • Front-end frameworks such as Bootstrap and AngularJS
  • JavaScript, TypeScript, and JQuery
  • HTML and CSS, including HTML5 and CSS3
• Level 4/Lead o 1-2 years’ experience in mentoring and/or leading other developers. o Ability to explain complex architecture to other technical resources.
• Demonstrated problem-solver with the ability to cope under pressure and coordinate multiple activities in a dynamic, fast-paced team environment.
• Knowledge of designing RESTful APIs as microservices, SAML/OAuth/OIDC
• Strong familiarity Sitefinity content management system.
• Full understanding of SDLC and exposure to DevOps.
• Experience with cloud platforms such as AWS and Azure.
• Experience working with SharePoint 2013 or later, Office 365, SharePoint Online, Azure and Power BI
• Related experience in working with healthcare professional membership associations.
• Experience in a projectized organizational structure.
• Comfortable in a range of project management paradigms: waterfall, agile
• Experience developing and integrating Cloud/SaaS/mobile applications in a hybrid environment and while managing and automating secure web service and API integrations.
• Exposure and demonstrated experience on the LAMP stack of applications and related tools specifically PHP and Word Press.
• Bachelor’s degree in Computer Science or other applicable education required.
• Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the association.
• Strong attention to detail and analytical skills.
• Ability to work well and communicate with staff at all levels of the association

This position works independently to provide shared technical support remote users supporting our business. Support includes but is not limited to desktop hardware, desktop operating systems, desktop office productivity software, network hardware and software, security devices and software, printers, and mobile devices. Infrequent travel may be required.

Required Skills and Experience:

• Education: Bachelor degree or equivalent. Microsoft and Apple technical training is preferred.

• Work Experience:
  • Minimum of 3 years of experience in a help desk role is required
  • Experience with end-user support, help desk ticketing software, hardware and software upgrades, hardware and software troubleshooting and providing formal/informal technical training is required
  • Experience with Microsoft Office 2010 / 2013 / 2016 / 2019 / 365 and Office for Mac 2011 / 2016 / 365
  • Experience with Windows XP, 7, 8.1 & 10 is required
  • Experience with Mac 10.x is required
  • Experience with Android, iOS, and Windows Mobile devices is required
  • Active Directory and Exchange environment experience is required
• Skills:
  • Must be able to troubleshoot remote issues and support offsite users
  • Ability to effectively communicate with both technical and non-technical individuals
  • Ability to read and interpret documents, for example, operating/maintenance instructions and procedure manuals
  • Ability to perform light to medium physical work of lifting up to 50 pounds
  • Knowledge of Sharepoint or other portal products is a plus
  • Knowledge of VOIP/PBX systems
  • Reudementary network knowledge is a plus
  • Knowledge of computer imaging
  • Knowledge of VPN is required
  • Knowledge of network shares, namespaces and mapped drives is required
  • Knowledge of encryption
  • Familiarity with Manage Engine ServiceDesk Plus
• Competencies
  • problem-solving
  • detail oriented
  • communication skills (verbal and written)
  • multi-tasking
  • analytical skills
  • patience
  • flexibility

Key Responsibilities:

• Answers, evaluates, and prioritizes service requests received via help desk, telephone and in-person from users across the Enterprise
• Ensures timely resolution of user issues by assigning an appropriate priority and resolution goal
• Performs diagnostics to collect information to determine source of error
• Isolates performance issues to determine cause of hardware malfunctions such as hard drive, printer, cables or telephone
• Resolves printing issues and network connectivity issues
• Troubleshoots Mac hardware and software issues and identifies and resolves hardware and software application problems
• Contacts software and hardware vendors via voice or online systems to research issues and determine and implement recommended solutions
• Analyzes and corrects issues using documented procedures and available tools as well as personal knowledge and skills and recommended solutions
• Brainstorms with team members to resolve more complex issues and escalates difficult issues to IT Manager
• Performs imaging setup for standard desktop applications
• Performs daily checks to verify system availability
• Participates in creation and maintenance of IT standards and procedures
• Tests and deploys new software, procedures, installation, conversion and upgrade activities
• Site visits to other local sites
• Infrequent travel to other sites may be required

• Serve as the first point of contact for Firm employees and/or clients seeking technical hardware and software assistance via telephone, email, in-person, or voicemail. This position is primarily phone and email support; strong ability to multi-task by remaining available on phone, managing and responding to incoming Help Desk email, attending to in-person requests, and completing other IT generated tasks.
• Ability to effectively vet, collect, and evaluate detailed information from end-users to determine method of resolution; log pertinent information and specific details gathered from end-user and categorize, and prioritize requests in the Help Desk incident tracking system, ensuring information entered is accurate, descriptive, readable, and grammatically correct.
• Manage incident queue daily. Responsible for aging incidents both created by you and assigned to you. Conduct timely follow-ups with either members of the IT department or with end-users for incident resolution. Document all aspects of activity performed for incident resolution.
• Analyze problems in order to: (1) resolve hardware/software solutions by telephone or email; or (2) if issue cannot be resolved at 1st level decide proper level of escalation either to higher level of technical staff, or IT Management
• Maintain a high level of courteous customer service and patience at all times with ability to anticipate end-users’ needs.
• Communicate professionally with end-users the status of problem resolution ensuring satisfactory outcome.

• High school diploma or equivalent and two or more years concentrated Help Desk experience preferably in a law firm environment; or equivalent combination of education and experience. Certification in Microsoft Office is desired. MTA, MCSA Windows10, or A+ Certification desired. Knowledge of ITIL Foundations, specifically incident management.
• Proficiency in the operation and use of computers with advanced technical knowledge and experience working with various systems and software including, but not limited to, Windows 10, iManage (Document Management System), Microsoft Office products including Outlook, Word, Excel, PowerPoint and Access, Adobe Acrobat, Cisco Jabber, internet web browsers, Microsoft System Center Configuration Manager Console (SCCM), RSA Security Console, Active Directory, ServiceNow, Windows Remote Desktop Connection, Cisco IP phones, Cisco Finesse Agent Desktop (ACD), Cisco Unified Communications/Self Care Portal, MS Exchange Admin Center, Trend Micro InterScan Messaging Security Virtual Appliance, basic knowledge of mobile devices including iOS and android, as well as proficiency troubleshooting remote access applications such as Cisco AnyConnect (VPN), VMWare (VDI) and Citrix using remote control tools such as Bomgar or SCCM Remote Control Viewer.
• Proactive with the ability to identify, define, and analyze complex computer/technical issues and problems and to recommend and implement solutions. Perform remote troubleshooting through remote control tools while asking pertinent questions.
• Exhibit high degree of initiative with demonstrated troubleshooting, followthrough, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, detail-oriented work environment, and make decisions based upon results of research.
• Skilled in providing quality, premier customer service at all times from start to finish of incident or request. Display friendly interaction
• Ability to function in stressful situations and think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until permanent resolution can be found.
• Excellent analytical and technical skills requiring an aptitude for detail and accuracy with extensive knowledge of hardware and software applications in order to provide computer technical assistance and resolve technical problems.
• Ability to master Firm and Help Desk procedures, policies, and technology, including back-end of IT infrastructure; maintain current knowledge of Firm technology and proactively learn new technology. Provide accurate information on Firm technology or IT services to end-users.
• Excellent interpersonal, verbal, and written communication skills with the ability to communicate with courtesy and diplomacy; efficiently follow written and verbal instructions. • Ability to provide technical support and information to a diverse group of users having different levels of computer expertise including attorneys, support staff, and clients.
• Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. Ability to act independently and make decisions within scope of the position’s responsibilities. Display the utmost professionalism at all times with team members as well as end-users.
• Excellent organizational skills including record keeping, data collection, and system information. Ability to compile and analyze data and furnish information in report format, written correspondence, e-mail, or verbally.
• Ability to operate standard office equipment including computer, printers, telephone, scanner, photocopier, calculator, facsimile, etc.
• Ability to occasionally retrieve and distribute files, written documentation, or office supplies weighing up to 10 pounds.
• Occasional after hours or weekend overtime may be required.

• A degree in STEM and/or relevant professional experience.
• Solid knowledge of programming fundamentals - algorithms, data structures, design patterns, and paradigms.
• 7+years of professional experience with Python in a high-paced production environment.
• Familiarity with Django or extensive experience with similar Python-based frameworks.
• Expert knowledge of inner workings of Django is highly desirable.
• Expert knowledge of web development with a deep understanding of inner workings of major browsers, including how they render HTML/CSS and their Javascript runtime environment.
• Proven problem-solving and fast-learning skills

• Create and update technical documentation, including but not limited to configuration guides, release notes, and implementation checklists.
• Maintain a documentation repository for all documents relating to our products (SharePoint).
• Create a product knowledge base for clients and internal teams using Confluence.
• Communicate and train with SMEs on new product functionality to be documented.
• Answer questions from internal teams regarding our products and their documentation.
• Respond to documentation requests for new documents to be created.
• Provide support to our clients during US hours with questions about our products

• B.A. in English, Creative Writing, Computer Science, or related field
• 2-5+ years working as a Technical Writer, preferably in the IT/Software industry
• 1-3+ years providing technical support in the IT/Software industry
• Experience with eCommerce Platforms (Magento, BigCommerce, Shopify) and/or Acumatica ERP Preferred.
• Ability to manage multiple projects at once
• Quickly be able to grasp complex technical topics and present them in a manageable, user friendly way.
• Strong proofreading, editing, and revising skills
• MS Office 365 (Sharepoint, Outlook, Teams, Word, Excel)
• Jira Confluence Experience Required
• Adobe Creative Suite experience is a plus!
• Flexibility with hours

• Design and develop high-quality software applications and architecture
• Perform coding, debugging, testing and troubleshooting throughout the application development process
• Able to code in and adapt code to a number of different computer languages and architectures
• Identify, prioritize and execute tasks in the software development life cycle
• Develop tools and applications by timely producing clean, efficient code or processes
• Automate tasks through appropriate tools and scripting
• Perform validation and verification testing on own and other’s code
• Proactively communicate with Team Lead and/or Product Manager regarding the status and potential impacts on the delivery date and/or expected quality of tasks and projects
• Actively work with SQA Manager to obtain customer input, resolve issues, debug code, release code and produce technical documentation
• Provide technical guidance and product expertise to Support, Marketing and Operations to quickly resolve any software issues affecting customer productivity and/or company reputation
• Follow established development processes for assigned projects

• C++ experience or Java experience and willingness to learn C++
• A minimum of a BS in Computer Science or related field or equivalent
• experience
• Expert knowledge of developing, maintaining and debugging live software systems
• Expert knowledge of software factors affecting computer performance
• Good knowledge of security and security-related best practices
• Good knowledge of and/or experience with web and cloud technologies
• Proficiency in software engineering tools including version control and issue tracking
• Analytical thinker - able to simplify complex problems, processes or projects into component parts, exploring and evaluating them systematically
• Strategic thinker – able to identify a vision along with the plans, which need to be implemented to meet the end goal, evaluating situations, decisions and issues in the short and long term
• Influencing and persuading - able to present sound and well-reasoned arguments to convince others - adapts to the situation and can draw from a range of strategies to persuade people in a way that results in agreement toward a plan or goal
• Team working - able to build and maintain effective working relationships with a range of people inside and outside the development team and the company
• The candidate will have at least 5 years of broad software development
  experience. S/he will ideally have experience developing desktop or embedded applications, being a project leader and delivering projects to production on time

• A minimum of 5 years’ experience managing a large 24x7 enterprise environment (hundreds of servers, multiple sites), including these specifics:
• Deep understanding of the Linux Kernel (scheduling, networking, I/O, monitoring)
• Solid background in configuration management (puppet/salt, build RPMs, deploy updates)
• Strong understanding of software engineering (design, testing, version control) and experience in two of the following languages: Python/C/++/Ruby
• Highly methodical and analytical approach to problem solving and evaluating technologies
• Dedication to quality and attention to detail
• Education - Bachelors Degree

• C#
• JavaScript frameworks such as React
• Java
• Swift
• Machine learning

• Converts complex business requirements into elegant technical designs
• Develops high-quality code that can serve as a model for others
• Conducts code reviews and ensures adherence to core software development principles
• Estimates project times and costs accurately
• Fully utilizes the Quality Assurance team by adhering to the established business process
• Follows policies as outlined in our Consulting Handbook
• Writes daily internal status reports
• Helps onboard new staff consultants in terms of firm processes
• Communicates technical implementations to clients both verbally and in written form
• Properly sets expectations with the client and support teams
• Leads design and planning sessions with client
• Writes client analysis reports with recommendations
• Uses system tools effectively for reports and analysis
• Applies good planning and organizational techniques
• Technically supervises 1-3 people on a large-scale project
• Mentors other consultants
• Demonstrates effective pre-sales capability (presentation and delivery)
• Independently manages small projects where the project involves only the consultant without involvement from a project manager
• Completes work and client deliverables within agreed-upon timeframes
• Develops and deliver client status reports
• Independently identifies and resolve client issues
• Leads design and planning sessions with the client
• Drafts and delivers client report and recommendations to client
• Develops and maintains strong client relationships with staff and supervisory-level clients
• Manages all aspects of small client accounts
• Strong ability to participate in, but not lead, business-development meetings
• Accurately estimates time required to complete a project, where the effort involves only the consultant
• Can draft sections of proposals, SOWs and/or RFP/RFI responses
• Can help to identify new technologies and services as new models for revenue generation
• Regularly authors our blogs
• Consistently identifies new, small client opportunities and either communicates them to our management or closes business independently

• C#
• JavaScript frameworks such as React
• Java
• Swift
• Machine learning
• Excellent organizational
• Excellent verbal skills
• Excellent writing skills
• Strong ability to technically mentor others

Job Summary:

As a Senior Front End Engineer you will work with some of today’s top brands and take ownership for the design, development, and implementation of new applications that turn massive real-time datasets into something beautiful and intuitive. Ranging from large scale e-commerce frontends to slick data-driven visualizations, you’ll code some of the most complex stories, serve as a constant advocate for code quality and user experience, conduct pull request reviews, mentor junior developers, and set up front-end tooling and continuous integration.

Key Responsibilities:

• React expertise with experience in isomorphic design patterns, REST, and atomic design systems
• Code the most complex pieces of the application. Whether it’s a dynamic visualization, a tricky third-party integration, or a crazy animation sequence – you’re up for the challenge and you’ll take pride in the finished product.
• Test your code and help ensure that the right code is being tested across your project. You also help make sure that integration tests are running, and that everyone on the team tests before they push code (either manually or as part of a pre-commit hook).
• Model the behavior and practices that you want to see in the organization. Want to follow TDD? Do it, and demonstrate the results to your team and clients. Itching to adopt a new tool or framework? Try it out and show the value.
• Estimate or point your own work, and be able to sanity check estimations from more junior developers to make sure that they’re setting themselves up for success.
• Share your learnings and experiences with your team, your local community, and us globally through Lunch and Learns, knowledge sharing webinars, and blog posts.

Required Skills and Experience:

• Excellent knowledge of hand-coded HTML5, CSS3, JavaScript, and the DOM
• Knowledge of JavaScript packages, package managers, bundlers, and their use in building complex interactive experiences
• Familiarity with concepts related to data flow and component driven architectures (with practical experience based on React & Redux)
• Experience using CSS grids and building responsive websites with scalability in mind
• Experience leading small teams and mentoring junior developers
• Understanding of SEO and accessibility issues and how they relate to development
• Awareness of TCP/IP networking considerations, ability to optimize applications for a variety of device capabilities and network conditions
• Thorough understanding of browser rendering, and ability to fine-tune an experience
• Ability to cut necessary visual assets from Photoshop and/or Sketch files, and optimize them appropriately
• Experience working with large branded websites, content management systems, E-commerce platforms, and backend frameworks (Java, .NET)

• Groom requirements with product team and other stakeholders
• Technical end-to-end design for stories by collaborating with business analyst/product owner, technical architect and clients
• Implement stories end-to-end, which includes Frontend, Backends for Frontend (BFF), Caching and also service orchestration in some cases) using best engineering practices like test-driven development, SOLID principles and consideration of non-functional requirements like performance, scalability, security or cloud readiness (as applicable) at the story level
• Automates testing at unit, module and integration level as needed using tools relevant for the platform (e.g. Jasmine, Jest, Karma, Webdriver.io etc.)
• Focus on quality by implementing best practices like logging, calling out technical debt, meeting KPIs using code quality tools like SonarQube, ESLint (customize and sync with Sonar), Stylelint/Sasslint and so on
• Hands-on with automating redundant work, like common component structure, both in terms of scaffolding as well as using the right design patterns / creating abstractions
• Follow ways of working as set on the POD
• Client communication
• Work on JIRA & Confluence

• Hands-on knowledge of HTML5, CSS3, JavaScript
• Hands-on experience working with Object Oriented JavaScript (OOJS), JavaScript - and practical uses in building complex interactive experiences, primarily with ECMAScript 2015+. You should be up-to-date with new specifications (different stages), and also, using transpilers like Babel to use features from all stages
• Good understanding of creational and structural design patterns in JavaScript
• Experience working with Single Page Applications (SPA) with universal rendering capabilities.
• Good understanding of React.js, its core principles - lifecycle methods, virtual DOM etc. and at least 6 – 12 months hands-on experience with the same
• Understanding of one-way data flow and the Flux architecture.
• Understanding of stateful (container) vs stateless (presentational) components and how to break down the application page into components
• Core understanding of how React’s state management works out of the box.
• Understanding of different CSS architectures that go hand-in-hand with React.js application development. Pros and cons of component-level CSS vs global and where to apply each
• Thorough understanding of Webpack bundler (version 2+).
• Good understanding of the Web Components standard.
• Hands-on experience with building Progressive Web Apps (PWAs) on any framework.
• Hands-on experience with Frontend Performance Optimization – especially in a React application with respect to resource loading strategy, CPU/Memory profiling on the browser.
• Hands-on experience with test-driven development using Jest or equivalent. Familiar with snapshot testing, code coverage. Experience working with utilities like Enzyme
• Experience using fluid grids, and building responsive/adaptive websites using Bootstrap etc.
• Understanding of SEO and accessibility and making it part of the development workflow
• Moderate to Strong graphics manipulation/optimization skills using Photoshop is a plus
• Logically understands relational databases like MySQL and non-relational databases like MongoDB and can manage to work with it.
• Hands-on experience with GraphQL.
• Hands-on experience working with client-side templating languages like Handlebars, Mustache, etc.
• Hands-on experience with Functional Programming (FP)
• Hands-on experience working with frontend build systems and automating the same using any task runner.
• Understanding of hybrid vs native mobile apps – and pros/cons with respect to PWA. Hands-on experience working with server-side JavaScript frameworks like Express, Koa, Hapi etc. (based on Node.js
• Good understanding of REST APIs and Microservices. Should have an understanding of how resources are organized and how an application should align based on the same. You are expected to have an understanding of how CRUD operations map to HTTP methods for a well-designed service.
• Hands-on with DevOps pipeline and able to tweak/change build/deployment pipeline as needed in the context of a module (e.g. Jenkins / Travis / Now.sh / Gitlab)
• Experience with configuring Webpack from scratch and working knowhow of Rollup / Parcel

• Document all ongoing work efforts
• Keep calendar and tickets updated
• Respond in a timely matter and follow-up to assure customer satisfaction
• Communicate and leverage team and outsourced resources when possible
• Provide expert engineering and support in Microsoft networked environments

• Desktops
• Microsoft Cloud – O365
• Microsoft Windows Server
  • Administration
  • Advanced troubleshooting
  • Server Virtualization / Hyper-V / VMware
  • Server File and image based backup and recovery
  • planning and implementing server installation and migration projects
• Back-up and Disaster Recovery (Datto) Setup, Support and Recovery
• Cloud Server Configuration Management, Migration and Administration
• Cloud File Synchronization, Configuration, Migration and Administration
• Firewalls (SonicWall), VPN Configuration Management and Security Administration
• Conservative, risk mitigation mindset
• Attention to detail and quality of work
• Good at time-planning and organizational skills
• Passion for customer service and follow through
• Ability to multi-task and handle “chaos” effectively
• Integrity, passion & strong desire to achieve and succeed
• Willingness to work varied hours to meet client’s schedule
• Resourcefulness when confronted with unforeseen dilemmas
• Excellent communication with technical and non-technical people
• Perseverance--an unwillingness to give up, even when discouraged

• Develop automated test cases to evaluate and analyze new functionality.
• Opportunity to develop and improve our proprietary automated test framework.
• The role will work directly with the software engineering team to test and validate new features and identify, report, and drive resolution on issues discovered.

• Bachelor’s Degree in Computer Science, Engineering, or other related field.
• At least 3 years QA experience is required, with recent and demonstrable experience creating automated test cases and working with test frameworks. Experience with continuous integration systems is a plus.
• Strong experience in object-oriented design and programming techniques. Our preference is someone with Python development experience or working knowledge of other dynamic scripting languages.
• Experience with Selenium UI Testing Framework is necessary.
• SQL experience (PostgreSQL or other variety) is necessary.
• Working knowledge of Linux and experience with MS Windows and Office tools.
• Experience with the complete software development life cycle and QA processes in an Agile environment.
• Experience in the financial markets is a plus.

• Execute PMO standards, processes and methodologies in a consistent manner for project planning and execution activities including: scope definition and management; task and resource scheduling; cost and price budgeting; quality review and assurance; client relationship management; project team management; and overall change management.
• Mentor and manage the delivery and execution of data center project through a balance of best-in-class and pragmatic project methodologies and practices that achieve KPIs and meet or exceed business results, client satisfaction and SLAs.
• Direct all phases of project from inception through completion.
• Develop and administer the budgets, schedules, and technical performance standards.
• Participate in the negotiation of contract and contract changes.
• Oversee the preparation of proposals, business plans, proposal work statements and specifications, operating budgets, and financial terms/conditions of contract.
• Act as primary customer contact for project activities, leading project review sessions with clients to discuss overall performance.
• Establish milestones and monitor adherence to master plans and schedules, identify problems and obtain solutions, such as allocation of resources or changing contractual specifications.
• Direct the work of employees assigned to the project from technical, professional, or administrative areas.
• Issue and communicate project status to leadership, steering committee and other stakeholders as appropriate.
• Onboard team members to the program, facilitating orientation and training on key processes and tools.
• Manage project issues/risks in a timely manner, escalating when necessary.
• Foster collaborative working relationships within Data Center Program & Operations and across all levels and departments of the organization to execute program management activities and company priorities.
• Promote continuous growth of project management practices within the organization to achieve client and organizational objectives.
• Achieve performance targets established by leadership for applicable Key Performance Indicators.
• Act as point-of-escalation for the project.
• Manage change control process and scope in accordance with mutually agreed Change Management process.
• Manage Project control fundamentals: monitoring, anticipating potential problems, identifying project conflicts, taking corrective action, resolving issues, managing scope, schedule, cost, profit and budget, project reporting, quality review and assurance. Issue and communicate program status to leadership, steering committee and other stakeholders as appropriate.

• Bachelor’s Degree or equivalent, relevant experience
• Area of Study / Degree: BA, Project Management, Engineering, IT or business is desired but not required
• Certifications Preferred: PMP, RCDD, DCDC
• 10 years minimum work experience
• 7+ years’ experience managing large-scale / Hyper-scale data center implementations
• 5+ years’ experience working with General Contractors and other trades.
• Consulting experience a plus
• Strong working knowledge of large-scale (i.e. > 500,000 sq. ft.) data center infrastructure (i.e. structured cabling, networking, rack-and-stack, etc.), gained from prior experience as Project Manager working in the data center environment.
• Strong leadership, decision-making, and delegation skills are a must. The work environment is a high-paced environment and will require a poised, strong leader to keep the team ontrack, motivated, and moving in the same direction.
• Minimum of 10 years Project Management experience within the technology services industry which includes: overseeing multiple prime contracts; preparing and delivering briefings and recommendations to leadership on a regular basis; managing complex customer requirements across all aspects of cost, schedule, and quality.
• Strong working knowledge of both Waterfall and Agile project management philosophies and the ability to incorporate both into the project as needed.
• Strong understanding of Earned Value Management (EVM) and experience in EVM tools, particularly Primavera P6.
• Strong decision making and delegation skills. Need to be able to make key decisions on the fly and delegate work appropriately when faced with time constraint challenges and changes to the project schedule.
• Superior collaboration and communication skills: team building, conflict resolution, stakeholder management, risk management, product management, negotiation & decision making, ability to work and motivate in a team environment and overall change management.
• Self-motivated with a strong ability to plan/organize workloads.
• Excellent professional service philosophy and understanding the challenges in providing superior customer experience at a national level while controlling costs.

Required Skills and Experience:

• React
• Node
• Material UI
• TypeScript
• Azure PaaS (Web Apps)
• Azure DevOps

• You have a bachelor’s degree or equivalent in Computer Science or related field preferred
• You have a firm grasp on managing both, Linux and Windows based systems and infrastructure
• You are proficient writing scripts with tools such as Powershell, Bash/Shell or Python
• You have experience in deploying and supporting various types of database systems (e.g. PostgreSQL, MySQL, SQL Server, etc.)
• Understanding of agile SDLC, CICD and toolsets BitBucket / Jenkins / Jira
• You have experience diagnosing and troubleshooting .Net applications
• You have experience with server and application monitoring (such as Icinga2, Prometheus, Grafana, Elasticsearch, Kibana)
• You have experience managing a regulated environment and ensuring processes and policies are adhered to and well documented

• Be responsible for building and supporting the infrastructure and processes that enable us to process massive amounts of orders and market data daily, secure, fast, and error free
• Be engaging with our software engineering teams on support issues and improvements to our tools, processes, and software
• Explore new technologies and solutions to enhance operational excellence
• Use monitoring tools to identify operational anomalies and take action to resolve them
• Manage individual project priorities, deadlines, and deliverables
• Use tools and technologies, such as Powershell, Bash/Shell, C#/.NET, Git, Jenkins, Jira, Confluence, Postgres, Icinga2, Grafana, Rundeck, Salt, Ansible, Active Directory

• Code, test, debug, and document technical assignments.
• Translate business requirements into technical details.
• Use business and application development knowledge to propose high-level technical and procedural solutions.
• Deliver high-quality solutions and designs.
• You will also analyze and recommend technologies and tools to improve efficiency and quality of the development process.

• Bachelor’s Degree in Computer Science or related field preferred.
• 3+ years’ experience Java.
• The ability to understand, code and decode index calculations a plus.
• Demonstrated ability to work well in a dynamic environment, quickly pick up new skills and adapt to changing business needs.
• Experience in full project lifecycle development and the use of JIRA and other collaboration tools.
• Experience with Kafka desirable.
• Self-directed, self-motivated.

• Working with other members of the Digital Marketing team to help bring content strategies to life across digital channels.
• Writing, editing, and proofing copy for our blogs, webpages, social media posts, ad campaigns, long-form content pieces (e.g., infographics), digital video, etc.
• Partnering with product teams and other departments to brainstorm and develop campaigns that carry out strategic goals and inspire consumers to act.
• Taking content pieces from topic ideation to polished final drafts, working closely with the Senior Digital Copywriter to publish on time and within brand standards.
• Work with other members of the Digital Marketing team to help bring content strategies to life across digital channels.
• This can include top of funnel, mid-funnel, and conversion-level content, as needed.
• Digital content types may include: webpages, projects, whitepapers, infographics, marketing messaging copy for other digital channels, and other projects, as assigned.
• Digital content should strengthen our brand story and enhance the online experience.
• Take content pieces from topic ideation to polished final drafts, working closely with the Senior Digital Copywriter to publish on time and within brand standards.
• Embrace a “Homeowner as Hero” storytelling methodology that leads with benefits to the homeowner and streamlines the consumer journey.
• In conjunction with the Senior Digital Copywriter, provide as-needed support to maintain the quality and consistency of web content and structure in the CMS and assist in content posting.
• Assist the Senior Digital Copywriter in management of the Editorial Calendar and content approval processes.

• 4+ years of experience writing copy in a brand or agency setting (experience in building materials is a plus!)
• A robust portfolio that includes a variety of writing samples.
• Knowledge of SEO best practices and the ability to write optimized copy that drives traffic and generates on-site conversions by following a keyword strategy—knowledge of basic UI/UX best practices is helpful.
• Editing skills and an excellent understanding of proper grammar, spelling, punctuation, and syntax.
• Understanding of the StoryBrand Approach is a plus!
• Proficiency in Microsoft Word and familiarity with Microsoft Office, Adobe Creative Suite, and Acrobat Pro.
• Experience with a Website CMS, such as WordPress
• Bachelor’s Degree in marketing, advertising, journalism, or other related field.
• Demonstrate a solution-oriented, can-do attitude and the ability to take direction from team members, then work independently to create compelling content pieces in a fast-paced environment.
• Be a critical thinker with an insatiable curiosity who can also balance competitive productivity goals; demonstrate an agile approach to work which may involve any combination of ideation, research, execution, and revision.
• Demonstrate the ability to quickly pull out the user value adds from reference texts or other brand assets.
• Adapt differing content strategies for different types of content; at a high level, understand the distinctions in strategy and execution best practices for different types of content; for example, between social copy, longform blog content, landing pages, microcopy, email nurtures, etc.
• Be able to speak to industry best practices and proven methodologies to back up your work. If asked for copy for short-form projects, be able to provide multiple options and speak to why each works.
• Serve as a key owner of content that is produced or updated on the web; must be very detailed oriented.

• Overall leadership, direction-setting, delegation, and decision making for the onsite Data Center team,
• To follow PMO standards and methodologies for project cost and price budgeting, forecasting and controls
• To be the onsite point of contact to lead the hyperscale data center build project,
• To ensure success of the project by making key decisions and balancing workload,
• To develop and execute consistent and repeatable runbooks, processes, and tools,
• To be able to track to a Balanced Scorecard with critical KPIs, and
• To establish and maintain strong relationships with the client leadership team.

• Project Manager with Data Center experience pertaining to structured cabling (OSP, ISP, BMS) having worked with Hyperscalers (large-scale data center deployments) and/or General contractors.
• Alternatively, we are open to a Project Manager with telecom or electrical experience or similar scope within the hyperscale data center level and is coachable - the key for people with this background is the ‘scale’ of experience.
• Bachelor’s Degree or equivalent, relevant experience
• Area of Study / Degree: BA, Project Management, Engineering, IT or business is desired but not required
• Certifications Preferred: PMP, RCDD, DCDC
• Experience managing large-scale / Hyper-scale data center implementations as a project manager pertaining to structured cabling (OSP, ISP, BMS)
• Experience working with General Contractors and other trades preferred
• Consulting experience a plus
• SAP user experience a plus

• A Customer Service mentality and passion for delivering customer satisfaction through the successful resolution of questions, comments and issues.
• 3+ years of Customer Service and Technical Support experience
• Ability to function as Technical Support across Tier 1 (Basic help desk resolution and service desk delivery), Tier 2 (In-depth technical support) and Tier 3 (Expert product and service support) level issues.
• Deep cybersecurity experience and expertise, gained from previous similar roles with a software and/or service provider or in a similar capacity customer-side in an enterprise environment
• Deep knowledge of Linux and Microsoft Windows operating systems.
• Deep familiarity in securing Internet applications, e.g., cryptography, standards, methods.
• Ability to perform in a challenging, fast-paced technical and business environment, and to maintain a professional image while working under pressure.
• Experience with system and networking products such as firewalls, proxy, DB’s and Load balancers.
• Able to work to important deadlines and manage time effectively
• Demonstrated ability to manage projects and process, organize, plan and carry out assignments with minimal supervision.
• Any of the following certifications: CISSP, CCNA, CISM, MCSE is an advantage
• Knowledge of Public Key Infrastructure (PKI) including technology, standards, and implementations is an advantage.
• Technical BA/BSc degree or equivalent combination of education and experience in a computer technology field
• L3 Technical Expertise

• Provide a high level of service to our customers with fast and professional responses to any question, comment or issue related to the solution
• Develop good and respected relationships with internal and external customers by providing accurate, courteous and efficient service & support.
• Adhere to our strict SLAs for response and deployment of service releases, patches, requests and customizations
• Analyze customer’s questions, comments and issues by using remote access, problem determination, workaround resolution, root cause analysis, major incident management
• Answer questions from existing and prospective customers about the current features and capabilities of Solutions
• Communicate customer needs and wishes to product development team
• Participate in the creation and improvement of Customer policies, procedures and guidelines relating to Customer Service.
• Serve as a technical and subject matter expert for the solution
• Work effectively with the internal QA and R&D/Development to troubleshoot and resolve complex product issues.
• Ensure that solution and application support documentation is maintained to the highest quality and accuracy
• Produce high-quality supplementary technical solutions documentation.
• Build complex reference environments for the reproduction of customer issues
• Develop a deep understanding of all Security products, contracts and licensing
• Assist to develop integrations of solutions with 3rd party solutions (i.e. databases, code-signing solutions).
• Take part in UAT testing, to ensure Customer defects are resolved according to specification and enhancement requests are delivered according to requirements

• Education/Skills: Bachelor’s Degree in Computer Science or equivalent experience
• Experienced in architecting modular Microservices based applications using Java Spring Boot & NodeJS (nice to have)
• Understanding of industry best practices around Microservices and resiliency design patterns (Netflix OSS)
• Experience with building applications based on Microservices architecture (experience with any of MuleSoft API Manager, SpringBoot/Webflux or NodeJS or Play framework or similar frameworks is desirable)
• Expert in developing & deploying common APIs for different digital channels using cloud technologies
• Well experienced with Azure cloud. Need seasoned candidate who can quickly pickup any new service offering in stack and define solution using it.
• Should have exposure to DevOps tools to automate all dev process, QA and Operations & monitoring.
• Build applications that are highly scalable, reliable and performant
• Understand how to build applications that are highly maintainable and support rapid deployments
• Understands factors that will impact performance of an application and can code in a manner to meet or exceed performance SLAs
• Implementing automated testing platforms and unit tests
• Good understanding of overall architecture to help triage issues with stakeholders & different teams

• Recommends, plans and manages the implementation of hardware and software as they relate to assigned infrastructure components.
• Possesses excellent troubleshooting and problem solving skills
• Assists with general network administration tasks and management
• Manages the Windows/Active Directory Infrastructure
• Administers various aspects of endpoint management solutions
• Helps manage SSO and Identity Management platforms
• Acts as key cloud technologies infrastructure contributor
• Maintains a functional understanding of virtualization, storage, and compute technologies
• Participates in various IT projects intended to continually improve/upgrade the infrastructure, such as evaluation of new software and hardware required to meet a business need or to make a process more cost effective.
• Accountable for the successful delivery of assigned projects; provides accurate and consistent status reports.
• Interfaces with project team, Infrastructure and Security Operations Group members to ensure assigned project charters are consistent with Group objectives and goals; applies program management approach to all project related activities.
• Researches new technologies for infrastructure strategies and other related projects; evaluates and recommends new software or systems to meet company requirements; manages the implementation of changes in such systems.
• Manages the maintenance of infrastructure; ensures compatibility, security and compliance with policies, regulations, contracts and licensing agreements.
• Develops and maintains procedures and ensures documentation exists for all aspects of installations and operation.
• Provides input to the establishment of technical standards and procedures. ● Acts as liaison between company and vendors, as needed.
• Provides third level support to IT personnel and end users, as necessary.
• Performs situation analysis and makes recommendations for solving problems.
• Focuses on the provision of a stable performance environment, enterprise-wide, by monitoring and analyzing problems that occur, ensuring they are identified and solved as rapidly and efficiently as possible.
• Represents the Company in a professional manner at all times. Consistently maintains a professional, courteous attitude when dealing with residents, coworkers and the general public.
• Performs other duties, as necessary

• Bachelor’s degree in Computer Science, Engineering, or related discipline; equivalent experience is acceptable.
• Minimum of 5 years related experience in enterprise level IT environments performing infrastructure engineering, planning, implementation and management using the latest technology.
• Microsoft MCSE
• Azure Administrator
• Cisco CCNA or equivalent certifications preferred.
• Minimum of one year experience in project management is needed. Significant experience and knowledge in new computing infrastructures is needed.
• Experience in creating and defining new architectural models and explaining complex problems or situations is essential.
• Comfortable with making project decisions, monitoring progress and reporting results is essential.
• Excellent technical knowledge and aptitude in the areas of network administration, Active Directory, Microsoft Operating Systems, SCCM, identity/SSO systems, DNS/DHCP, enterprise PKI, network file servers, applicable software, security concepts and troubleshooting techniques.
• Must be proficient in Cloud Infrastructure platforms and understand compute, storage, network, and virtualization derivatives.
• The ability to interact with vendors and handle trouble tickets and maintenance from start to finish is crucial.
• Must have the ability to solve infrastructure issues.
• Demonstrated experience in effectively managing projects in a cross-functional environment.
• Experience in effectively communicating with a broad base of end users and multiple management layers is needed.
• Ability to modify and create scripts (powershell, VB, batch, etc.).
• Must have the ability to effectively adapt to rapidly changing technology and apply it to business needs.
• Ability to anticipate user requirements and identify and resolve complex problems; strong customer service skills.
• Good judgment and analytical skills; strong follow-up and organizational skills.
• Must have the ability to conduct and prepare feasibility studies; including estimates for costs, time and resources; prepare statistical reports; complete cost/benefit analysis and conduct business.

• WebSphere Commerce Developers provide technical leadership to our project teams including planning, guiding the design, estimation, user interface, people management, issue resolution and quality assurance.
• WebSphere Commerce Developers collaborate across disciplines and use their in-depth knowledge of WCS technology to deliver business solutions for our client

• Translate the client’s business requirements into systems design
• Implement WCS architecture, visualization and development processes
• Help drive planning exercises Coordinate globally dispersed development and quality assurance
• Anticipate issues and risks at the module level and escalate appropriately
• Write bug-free code
• BS/MS degree in Computer Science, Engineering or a related subject (WebSphere Commerce Server)
• WCS Developer with 5-7 years of hands-on WCS 7.x/8.x/9.x development experience in Retail Ecommerce space
• Experience with Catalog, Order, Payment and Member SubSystems in WCS
• Experience with Performance Analysis/Troubleshooting while providing solutions to optimize application performance
• Good understanding of memory management, multithreading, thread/connection pooling etc.
• Experience with WCS Dataload Additional Information
• Experience with Decoupled implementation with APIs and Microservices using SpringBootKnowledge of the following components of WCS are an added bonus: Sales Center, Management Center, and integration with external search engine (Endeca or Omnifind).
• Product Management System exposure
• Knowledge of Public Cloud Platforms such as Google Cloud Platform (GCP) or Amazon Web Services (AWS) or Microsoft Azure.
• Hands-on experience in Java performance tuning/holiday readiness
• Experience with JVM monitoring and diagnostic for optimal application performance. 

• 8+ years of software development experience with expertise in Java 8+ and knowledge of latest Java 9 feature
• Understanding & experience in Micro services and automated integration testing those applications to boost performance using SpringBoot.
• Thorough experience in writing high quality code with full automated unit test coverage (Junit, Mockito, etc.)
• Thorough experience in defining and applying design standards, patterns, quality matrix depending on the solutions
• Working experience with various CI/CD tools Working experience with data platforms (relational and/or NoSQL) and messaging technologies
• Experience in one or more of front-end development technologies
• Experience with Highly Available and Scalable solutions preferably using Spring Boot and Netflix Open Source components such as Hystrix, Eureka Understanding & experience in API management, Swagger Experience in TDD/BDD
• Experience in Scrum/Agile Experience with integrations with Headless CMS’s like ContentStack or Contentful
• Experience with integrations with Search platforms like Solr, Lucidworks or Algolia Understanding of various infrastructures (on-premise, cloud)
• Experience in Retail eCommerce Space
• Working experience with Docker and Kubernetes
• Working experience with Public Cloud Platforms such as Google Cloud Platform (GCP) or Amazon Web Services (AWS) or Microsoft Azure

• Triaging Client Service Issues
• Line Management of Local Staff
• Project Management of Client Initiatives
• Account Management of Local Client Base
• Consulting on IT Compliance & Risk Management
• Building Brand Awareness through Networking in the Community
• Providing Local Sales Support for Prospect and Referral Opportunities Personal Attributes

• IT/Business Skills
• People Management
• Project Management
• Client Account Management
• IT Compliance & Risk Management
• Networking, Prospecting and Sales Skills
• Competency in IT Managed Services Product Stack
• Ability to build trust with clients/staff
• A multi-channel and 360o communicator
• Independent with an ownership mindset
• Holding techs accountable to drive utilization
• Project management and organizational skills
• Passion for service and relationship management
• Integrity, passion & strong desire to achieve and succeed
• Resourcefulness when confronted with unforeseen dilemmas
• Seasoned communicator with technical and non-technical people
• Candidate will work independently, from home and at client locations with minimal direct supervision.
• Access to a professional home office workspace is a requirement. As most clients are located within a 20 mile radius of Denver and Boulder, candidate will ideally reside within reasonable driving distance to our client base since traveling to customer locations on a regular basis is a job requirement.
• Occasional travel, one to two times per year, to Colorado Springs will be required.
• Access to a car in good working order is a requirement. Paid time off.
• Compensation based on experience and progress against metrics/set goals.

• React expertise with experience in isomorphic design patterns, REST, and atomic design systems
• Code the most complex pieces of the application. Whether it’s a dynamic visualization, a tricky third-party integration, or a crazy animation sequence – you’re up for the challenge and you’ll take pride in the finished product.
• Test your code and help ensure that the right code is being tested across your project. You also help make sure that integration tests are running, and that everyone on the team tests before they push code (either manually or as part of a pre-commit hook).
• Model the behavior and practices that you want to see in the organization. Want to follow TDD? Do it, and demonstrate the results to your team and clients. Itching to adopt a new tool or framework? Try it out and show the value.
• Estimate or point your own work, and be able to sanity check estimations from more junior developers to make sure that they’re setting themselves up for success.
• Share your learnings and experiences with your team, your local community, and Publicis Sapient globally through Lunch and Learns, knowledge sharing webinars, and blog posts.

• Excellent knowledge of hand-coded HTML5, CSS3, JavaScript, and the DOM
• Knowledge of JavaScript packages, package managers, bundlers, and their use in building complex interactive experiences
• Familiarity with concepts related to data flow and component driven architectures (with practical experience based on React & Redux)
• Experience using CSS grids and building responsive websites with scalability in mind
• Experience leading small teams and mentoring junior developers
• Understanding of SEO and accessibility issues and how they relate to development
• Awareness of TCP/IP networking considerations, ability to optimize applications for a variety of device capabilities and network conditions
• Thorough understanding of browser rendering, and ability to fine-tune an experience
• Ability to cut necessary visual assets from Photoshop and/or Sketch files, and optimize them appropriately
• Experience working with large branded websites, content management systems, E-commerce platforms, and backend frameworks (Java, .NET)

• React expertise with experience in isomorphic design patterns, REST, and atomic design systems
• Code the most complex pieces of the application. Whether it’s a dynamic visualization, a tricky third-party integration, or a crazy animation sequence – you’re up for the challenge and you’ll take pride in the finished product.
• Test your code and help ensure that the right code is being tested across your project. You also help make sure that integration tests are running, and that everyone on the team tests before they push code (either manually or as part of a pre-commit hook).
• Model the behavior and practices that you want to see in the organization. Want to follow TDD? Do it, and demonstrate the results to your team and clients. Itching to adopt a new tool or framework? Try it out and show the value.
• Estimate or point your own work, and be able to sanity check estimations from more junior developers to make sure that they’re setting themselves up for success.
• Share your learnings and experiences with your team, your local community, and Publicis Sapient globally through Lunch and Learns, knowledge sharing webinars, and blog posts.

• Excellent knowledge of hand-coded HTML5, CSS3, JavaScript, and the DOM
• Knowledge of JavaScript packages, package managers, bundlers, and their use in building complex interactive experiences
• Familiarity with concepts related to data flow and component driven architectures (with practical experience based on React & Redux)
• Experience using CSS grids and building responsive websites with scalability in mind
• Experience leading small teams and mentoring junior developers
• Understanding of SEO and accessibility issues and how they relate to development
• Awareness of TCP/IP networking considerations, ability to optimize applications for a variety of device capabilities and network conditions
• Thorough understanding of browser rendering, and ability to fine-tune an experience
• Ability to cut necessary visual assets from Photoshop and/or Sketch files, and optimize them appropriately
• Experience working with large branded websites, content management systems, E-commerce platforms, and backend frameworks (Java, .NET)

• Assist in establishing technical direction across the organization with a sound and pragmatic approach.
• Contribute to the maintenance of formal architecture and technology roadmap.
• Identify architectural challenges and lead the creation of a strategy for the enterprise, making architectural decisions that have an impact across the company.
• Prepare and document the enterprise architecture vision and strategy as well as critical approaches to broad architectural concerns affecting various areas of the company.
• Participate in the definition of architecture principles, styles, policies, and standards; create architectural mechanisms to address concerns that have a broad impact (e.g., system integration across the enterprise); coach feature teams to follow them.
• Produce and maintain useful and usable documentation of work, and regularly contribute to the general Engineering body of knowledge.
• Ability to pinpoint strengths and weaknesses in an enterprise system, and effectively advocate for appropriate solutions to shortcomings.
• Participate in coding activities that are in support of design outcomes - up to 50%.
• Monitor new technologies, applications of technology, or ways to synthesize technologies into strategic opportunities. Contribute to build vs. buy decisions.
• Translate corporate strategy into technical strategy, while maintaining the formal architecture and technology roadmap.
• Build a strategic network of partnerships and relationships with inside and outside groups; build coalitions to work on shared desired outcomes.
• Communicate strategies in terms that are meaningful to the engineering group.

• Bachelor's Degree or equivalent work experience.
• 10+ years of experience in application and enterprise architecture.
• 10+ years of software design and coding experience, with emphasis on SaaS based service / external facing API platforms.
• 10+ years' experience with .NET, Java, or similar language.
• Payments experience a significant plus.
• Experience with HTML, CSS, JavaScript, XML / XSLT, SQL, database design, message-oriented-middleware, caching, and systems integration.
• Hands-on experience identifying and resolving performance and scalability issues for both web-based applications and databases.
• Familiar with diverse, complex problems and adept at devising reasonable solutions or alternatives.
• Proven experience translating Business Requirements into solutions.
• Technical leader and coach, aware of the applicability of new technologies.
• Can work at an abstract level and create abstractions that clarify and contribute to system integrity across the enterprise.
• Tolerant of high degrees of ambiguity, and good at resolving uncertainty and setting direction. Willing to backtrack, seek multiple solutions, and experiment to validate approaches.
• Creative, Investigative, Innovative, Insightful, and able to make technical leaps, finding novel solutions.
• Excels at grasping existing code and identifying opportunities to improve and to integrate with existing code.
• Effective and comfortable working with high-level management.
• Strong written and oral communication skills, including proven success in working with stakeholders with a wide range of technical knowledge.
• Comfortable working in an environment that is growing rapidly and constantly addressing the inherent challenges.

• Understand merchant and partner needs, problems, and expectations and take action to address expectations through high quality, innovative solutions that deliver value to our customers.
• Improve the software development process, methodologies, and tools through applied experience, automation, and simplification.
• Collaborate with team members to ensure that deliverables are technically accurate and useful on time – we build quality into all stages of the software lifecycle, with a focus on end-user observable (and testable) system behaviors.
• Identify critical activities & tasks on projects, help with estimation and planning, ensure timely and accurate communication of status, resolution of issues, and contribute beyond assigned tasks - adjusting priorities when appropriate.
• Assist with software deployment activities to internal test environments and our production data centre – the team is responsible for Requirements Analysis through to Release.
• Be proactive, self-motivated, attentive to detail, with the ability to work well under pressure.
• Be a team player and role model, exhibiting a professional attitude, building work relationships, demonstrating flexibility, and supporting workplace ethics.

• 8-10 years in a Software Engineering position.
• BS or MS in Computer Science or related field.
• An understanding of Linux or Windows development, including database design and development, as well as strong web client programming skills, including HTML, JavaScript, and CSS.
• Experience in server-side product development.
• Expertise in at least one OO language (e.g. Java, C#, Ruby, Go).
• Experience with Design Patterns, Refactoring, OO Design, and related areas.
• Experience with HTML, CSS, JavaScript, XML / XSLT, SQL, database design, message-oriented-middleware, caching, and systems integration.
• Expected to be self-starters who can operate well under a variety of different situations and types of projects, ranging from a team of one to a team of many.
• Strong analytical, problem-solving, and organizational skills.
• Proven experience translating Business Requirements into solutions.
• Technical leader and coach, aware of the applicability of new technologies.
• Must be proactive, self-motivated, attentive to detail, and able to work well under pressure.
• Tolerant of high degrees of ambiguity, and good at resolving uncertainty and setting direction. Willing to backtrack, seek multiple solutions, and experiment to validate approaches.
• Excels at grasping existing code and identifying opportunities to improve and to integrate with existing code.
• Effective and comfortable working with high-level management.
• Strong communication skills.
• Willingness to work as part of a team.

• Understand merchant and partner needs, problems, and expectations and take action to address expectations through high quality, innovative solutions that deliver value to our customers.
• Improve the software development process, methodologies, and tools through applied experience, automation, and simplification.
• Collaborate with team members to ensure that deliverables are technically accurate and useful on time – we build quality into all stages of the software lifecycle, with a focus on end-user observable (and testable) system behaviors.
• Identify critical activities & tasks on projects, help with estimation and planning, ensure timely and accurate communication of status, resolution of issues, and contribute beyond assigned tasks - adjusting priorities when appropriate.
• Assist with software deployment activities to internal test environments and our production data centre – the team is responsible for Requirements Analysis through to Release.
• Be proactive, self-motivated, attentive to detail, with the ability to work well under pressure.
• Be a team player and role model, exhibiting a professional attitude, building work relationships, demonstrating flexibility, and supporting workplace ethics.

• 6-8 years in a Software Engineering position.
• BS or MS in Computer Science or related field.
• An understanding of Linux or Windows development, including database design and development, as well as strong web client programming skills, including HTML, JavaScript, and CSS.
• Experience in server-side product development.
• Expertise in at least one OO language (e.g. Java, C#, Ruby, Go).
• Experience with Design Patterns, Refactoring, OO Design, and related areas.
• Experience with HTML, CSS, JavaScript, XML / XSLT, SQL, database design, message-oriented-middleware, caching, and systems integration.
• Expected to be self-starters who can operate well under a variety of different situations and types of projects, ranging from a team of one to a team of many.
• Strong analytical, problem-solving, and organizational skills.
• Proven experience translating Business Requirements into solutions.
• Technical leader and coach, aware of the applicability of new technologies.
• Must be proactive, self-motivated, attentive to detail, and able to work well under pressure.
• Tolerant of high degrees of ambiguity, and good at resolving uncertainty and setting direction. Willing to backtrack, seek multiple solutions, and experiment to validate approaches.
• Excels at grasping existing code and identifying opportunities to improve and to integrate with existing code.
• Effective and comfortable working with high-level management.
• Strong communication skills.
• Willingness to work as part of a team.

• Lead the Software Development and Engineering team in the development of new software, web applications and informatics solutions.
• Implement best practices for development and coding enterprise-class solutions and grow and lead a best-in-class development organization by creating and supporting collaborative work environment requiring high engagement, performance, and efficiency.
• Develop and implement build processes and tools and the establishment of a continuous integration process
• Lead architecture design in a C++ environment to create best in class development framework including business rules engine, Data Object Persistence, Authentication & Authorization, Security and relevant interfacing and support for various projects
• Prepare initial high-level design, functional requirements, and effort estimates for assigned projects.
• Actively participate in and facilitate design and architecture peer review sessions.
• Support and lead agile planning/scoping activities with assigned Product coordinator.
• Conduct technical deep dives on existing applications to support and create an asset inventory of current components to maintain reuse existing code while creating and managing development iteration plans
• Actively facilitate monitoring of quality to support continuous improvements
• Coordinate all software designing, planning, development, and maintenance deliverables with minimal supervision.
• Hire, Train and Manage highly experienced technical team of software engineers.

• Strong hands on experience in developing and managing backend C/C++ systems or windows applications with thorough understanding of software development life cycle
• Experience and thorough knowledge in STL, BOOST
• Must have expertise in programming under Windows/UNIX/Linux environments
• Experience with IPC including socket programming, multithreading, race conditions, deadlocks, debugging, etc.
• Solid hands on experience in MYSQL, Oracle, PostgreSQL would be plus
• Experience in real-time data processing, performance Tuning and Optimization
• Experience developing and managing Web Applications using .Net and flavors of Java Script (NodeJs, Containerized web applications)
• Excellent problem solving and multitasking skills, with a logical and pragmatic attitude
• Experience with Databases (MySql, PostgresSQL, MongoDB), Webservers (Apache) and UI/UX Design elements
• Good Understanding of cloud services models (PaaS, SaaS, IaaS)
• Solid understanding of DevOps and CI/CD concepts and experience with Azure DevOps or similar Agile tracking environments
• Certification or expertise based on experience, in designing, building, testing, and maintaining cloud applications and services on Microsoft Azure highly preferred
• BS (MS preferred) in Computer Science or related software fields and or demonstrated relevant equivalent experience
• Excellent verbal and written communication skills with the ability to influence and negotiate
• Absolute sense of responsibility and accountability to deliver solutions with built in quality
• Ability to assess problems and reach conclusion for timely resolution
• Team leadership experience with proven ability to communicate with key customer and internal stakeholders
• Ability to set goals, manage individual / team performance, organize people and activities to achieve goals
• Ability to work with cross-functional teams and strong collaboration skills with product centric approach

We enable and transform businesses using technology. As a Managed Services Provider (MSP) we are one of our customers’ most trusted advisors for technology and innovation. We bring 20+ years of enterprise technology experience to each and every engagement — experience covering data centers, colocation, private cloud, public cloud, software development, DevOps consulting, network services and many more aspects of enterprise technology.

If you have a robust technology architecture background and a strong vision for a technology-enabled service organization, this is the role for you! We are looking for a Senior Leader, Engineering Architecture to drive our vision and strategy for engineering architecture. As the Senior Leader, Engineering Architecture, you will manage a team providing strategic guidance and technical architecture for our client solutions as well as internal escalation from our Delivery and Support teams You are excited by the thought of building a world class next-generation engineering architecture team that is obsessed with customer service, solution design, research and development, documentation and training, and a customer experience.

Key Responsibilities:

• Manage a team of experienced technology architects tackling complex solutions to meet client challenges.
• Develop, manage & optimize our technical architecture framework to ensure consistent quality, performance, expense optimization, and predictable client satisfaction levels.
• Provide leadership for technology strategy, value realization, and tech solution development.
• Serve as a leading expert on existing solution capabilities and innovation opportunities in collaboration with other leaders.
• Liase with Sales organization to ensure solution architecture addresses client business needs.
• Collaborate with Sales to drive revenue growth, profitability & go-to-market models across a wide variety of clients while upselling opportunities.
• Provide coaching & mentorship to develop product knowledge, technical skills, and product/service architecture capabilities.
• Help to develop content for solution architecture training programs that enable staff to achieve and exceed execution performance objectives.
• Perform research & demonstrate robust industry knowledge in the context of marketplace solution landscape & architecture process optimization.
• Monitor customer, market, and competitor activity and provide feedback to company leadership team and other company stakeholders.
• Identify organizational bottlenecks & opportunities.
• Work closely with the Delivery the organization to provide a seamless client experience and successful client engagements.
• Participate in designing and delivering strategically important work
• Solution architectures that drive technology value for client needs.
• Comprehensive solution architecture strategy roadmap and design framework.
• Annual, quarterly & monthly execution budgets & plans.
• Architecture team tools & training materials in collaboration with Learning function.
• Architecture based KPI benchmarks & reporting.
• Architecture strategies, priorities & KPIs.
• Solution architecture, integration, & resourcing priorities.
• Tools & training approach & content.
• Research and set team priorities, identify solution risks,
• Architecture based KPI benchmarks.

Required Skills and Experience:

• 10 + years of experience with engineering architecture with a technology services firm.
• Robust experience leading the creation of a best-in-class service delivery group
• Technical background working on solutions-based products and services.
• Experience with research and development for new solution offerings and client engagements.
• Ability to manage client expectations, manage issues, identify and mitigate risks and handle client escalations.
• Deep experience in process improvement activities leveraging process discipline to deliver solutions at scale
• Experience with proposal and SOW creation, including estimating and team sizing.
• Nurturing and mentoring in-house talent to take up higher roles as needed.
• Ability to work effectively as part of a team, and lead others.
• Excellent communication & interpersonal skills.
• Understands and can articulate technical ideas to non-technical people.

Our culture and core values are important to us. As a diverse team of passionate pathfinders, we deliver on the promise of technology. If this sparks your interest, we'd love to chat with you!

• Make a difference for our clients daily
• Find a way forward
• Push to your potential
• Care, and show up for each other

• Support teams serving Private Equity and Corporate Strategic buyers while demonstrating advisory capabilities with high level client counterparts such as CTOs, CIOs, and Technology Operating Partners
• Contribute to fast-paced technology due diligence engagements for Private Equity clients, with an ability to evaluate the technology systems and operations of a business and identify compliance, operations, revenue, and growth risks.
• Evaluate and recommend initiatives to improve software, TMT, and tech-enabled services organizations, particularly Product Management and R&D / Product Development functions to support our clients’ investment theses
• Play a key role in technology planning, strategy, and post-close engagements in complex transactions (post-merger integration and carve-out/divestitures) focused on Product Strategy, Target Operating Model development, cloud migration, digital transformation, and other value-based initiatives
• Interface with all levels of business and technology leadership at clients

• Build data-driven methodologies and assets for evaluating software businesses in a due diligence capacity, and manage related internal initiatives
• Enhance analysis and presentation frameworks used in technology due diligence and technology advisory engagements
• Collaborate with a team of software, infrastructure, and security architects and consultants in order to elevate the technology advisory capabilities of the M&A team
• Actively participate in the performance management process
• Actively participate in recruiting and retaining top quality consultants
• Assist with company campus and experienced recruiting

• Support opportunities to provide prospects and clients with post-close technology advisory for middle-market technology businesses; collaborate with practice partners to support these opportunities
• Create work plans, pricing estimates, and risk assessments for prospects
• Actively participate in Technology M&A industry events
• Understand client investment needs/constraints and help tailor proposals appropriately to meet their needs
• Attend networking events and actively build and leverage a professional network and affiliate network in the local community

• Experienced Consultant = 2-3 years of experience
• Senior Consultant 4+ years participating in team-based, client-facing management or technology consulting or IT M&A experience at corporate strategic client is preferred
• Minimum of 2+ years executing IT application (e.g. ERP, custom development) or infrastructure implementation projects
• Experienced in specific technology sub-sectors (e.g. FinTech, Healthcare IT, Marketing Tech, etc.) preferred, but not mandatory
• Experience in a M&A-centric role, preferably with Private Equity investors, and with experience in SaaS or software company mergers/integrations, and/or carve-outs/divestitures
• Excellent organizational, verbal and written communication skills
• In-depth knowledge of project planning methodologies and software development life cycles
• Experience managing client relationships
• Strong analytical, problem solving, and quality assurance experience
• Strong communication skills to be able to work with C-level clients
• Ability to travel up to 50%; Travel is short term (2-3 days on-site per diligence project, 50-75% during post-close carve-out execution)
• Ability to work permanently in the United States without limitation
• A commitment to inclusion and diversity, and openness to new ideas and perspectives

• This is a senior position and the ideal candidate will have a mix of technical and functional expertise. Technical familiarity with enterprise level ETRM packages is expected.
• Work closely with the Product Owner and Business Analysts for understanding the system’s functional and non-functional requirements.
• Coordinate release and sprint planning
• Perform Taking part in task estimation
• Implementation & review the RightAngle custom components.
• Help team to resolve both technical problems & functional issues
• Code Optimization and performing components tests/Integration test

• 8-10 years of experience on .NET/C# (framework 4.X or Core) and SQL Server
• 3-4 years of must have experience on design and development of RightAngle (S15 and above) customizations
  • .NET and PowerBuilder jobs
  • .NET Business Rules
  • Editable .NET & PowerBuilder reports
  • Deal templates
  • PowerBuilder Data window changes
  • Document templates
  • Contract/Invoice templates in PowerBuilder
  • Developing data interfaces into and out of RightAngle using T-SQL, SSIS, and C#
• Deep understanding of relational data modeling concepts and RightAngle data model
• Deep understanding of RightAngle functional modules
  • Deal life cycle (Physical and Financial deals)
  • Contracts
  • Exchange flow
  • Mark to Market and Risk Exposure
  • All Physical and financial instruments
  • Accounting & Invoicing
  • Reference and Configuration data setup
• Experience on working on Agile projects
• Good understanding of Azure DevOps
• Experienced in creating end to end CI/CD pipelines as code using Azure DevOps/Jenkins
• Good verbal and written communications
• Experience on working with teams in multiple geographic locations
• Python
• Docker containers
• Azure SQL, NoSQL databases
• .NET REST APIs
• SAFe certified
• Experience in the midstream Oil & Gas industry

• Document all ongoing work efforts
• Keep calendar and tickets updated
• Respond in a timely matter and follow-up to assure customer satisfaction
• Communicate and leverage team and outsourced resources when possible
• Provide expert engineering and support in Microsoft networked environments Personal Attributes Required To Succeed
• Conservative, risk mitigation mindset
• Attention to detail and quality of work
• Good at time-planning and organizational skills
• Passion for customer service and follow through
• Ability to multi-task and handle “chaos” effectively
• Integrity, passion & strong desire to achieve and succeed
• Willingness to work varied hours to meet client’s schedule
• Resourcefulness when confronted with unforeseen dilemmas
• Excellent communication with technical and non-technical people Perseverance--an unwillingness to give up, even when discouraged

• Desktops
• Microsoft Cloud – O365
• Microsoft Windows Server
  • Administration
• Advanced troubleshooting
  • Server Virtualization / Hyper-V / VMware
  • Server File and image based backup and recovery
  • planning and implementing server installation and migration projects
• Back-up and Disaster Recovery (Datto) Setup, Support and Recovery
• Cloud Server Configuration Management, Migration and Administration
• Cloud File Synchronization, Configuration, Migration and Administration
• Firewalls (SonicWall), VPN Configuration Management and Security Administration

Key Responsibilities:

• Lead the effort to democratize data at company, providing the right endpoints for the right user (e.g. report, API, table, etc.)
• Assist in standardizing our data management best practices, including codebase management, work and issue tracking, testing and quality control/assurance measures, data dictionaries, and a documentation hub for both production level code and ad hoc analyses.
• Interact with stakeholders and functional subject matter experts to understand and gather requirements to develop effective data models that can be translated into business insights reports/analyses
• Create data models and data processes, providing the right format and structure for use case solutions.
• Build and deploy pipelines to ingest and transform in our rapidly growing data platform
• Partner with IT and Functional Teams on internal/external data integration and acquisition
• Research modern technologies and frameworks to discover uses for new and existing data.
• Propose and effect changes to our data generation processes
• Produce clean, well-tested, and documented code

Required Skills and Experience:

• Bachelor's Degree required, preferably in Computer Science, Mathematics, Statistics, Finance or related technical field.
• 3+ years developing end-to-end Business Intelligence or Analytic solutions (i.e. data modeling, ELT/ELT, reporting/analysis)
• Experience working with data warehouses, including technical architectures, infrastructure components, large-scale ETL/ELT pipelines, automation, database optimization, and reporting/analytic tools and environments.
• Experience writing software in one or more languages: Python, Java, C++
• 3+ years utilizing SQL based data management systems (preferred NoSQL experience as well)
• Experience with Azure or other cloud providers (AWS, GCP) is strongly preferred
• Preferred experience with data platforms and technologies such as Kafka, Presto, Delta Lake, Spark, etc.
• Demonstrated experience working with diverse data sets and frameworks across multiple domains
• Demonstrated experience using software engineering best practices like Continuous Integration/ Deployment to deliver complex software projects
• Team oriented and flexible with a proven track record in collaborating with multiple stakeholders.
• Must be available for overnight travel (approximately 10%) to any major core markets, as required.
• Authorization to work in the US (without need for Visa sponsorship from employer) is required.

• Elicit requirements with internal and external stakeholders using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints.
• Decompose high-level business and user requirements into functional requirements and quality assurance metrics, specified in an appropriate level of detail suitable for use by those who must base their work on the requirements.
• Define quality attributes, external interfaces, constraints, and other nonfunctional requirements.
• Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards.
• Identify ways to assist product management in product planning through requirements development and analysis. Propose new product features and updates.
• Use research and analysis to identify emerging approaches, technology, and solutions that can be leveraged in the implementation of identified requirements.
• Develop training materials and conduct end-user training sessions.
• Write user guides and supporting assistance materials, such as FAQs and desktop references
• Facilitate requirement design & estimation sessions with technical staff. Experience applying and teaching various estimation techniques in order to define level of effort.
• Experience using and/or knowledge of software development and collaboration tools

• Must be a U.S. Citizen or U.S. Legal Permanent Resident
• Eligible for U.S. Government Clearance.
• 3-5 years of relevant work experience; consulting experience is a plus
• Strong communication skills, to lead requirements elicitation workshops. (this would include interviewing, listening, analyzing, observational and writing skills)
• Ability to create and organize documentation using JIRA and Confluence that is leveled for both business and technical users and maintain curated backlog of user stories.
• Interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information
• Listening skills, to understand what people say and to detect what they might be hesitant to say.
• Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements
• Facilitation skills, to lead requirements elicitation workshops
• Observational skills, to validate data obtained via other techniques and expose new areas for elicitation
• Strong writing skills, to communicate information effectively to customers, marketing, managers, and technical staff
• Ability to create documentation that is leveled for both business and technical users
• Organizational skills, to work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information
• Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders (such as customers, product management, and engineering)
• An understanding of contemporary requirements elicitation, analysis, specification, verification, and management practices and the ability to apply them in practice; familiarity with requirements engineering books and resources
• An understanding of how to practice requirements engineering according to several software development life cycles in a team environment
• Knowledge of software development life-cycle practices, principles, and techniques
• Knowledge of standard research and analysis methodologies, frameworks, and techniques
• Experience with application development methodologies such as Agile including writing user stories/epics and acceptance criteria
• Bachelor’s Degree required from college or University

• Provides hands-on technical support to lab based users relative to scientific lab software, lab devices and device/PC interfaces
• Answers, evaluates, and prioritizes service requests received via help desk, telephone and in-person
• Ensures timely resolution of user issues by assigning an appropriate priority and resolution goal
• Performs diagnostics to collect information to determine source of error
• Isolates performance issues to determine cause of hardware malfunctions such as hard drive, printer, cables or telephone
• Resolves printing issues and network connectivity issues.
• Troubleshoots hardware and software issues and identifies and resolves hardware and software application problems
• Contacts software and hardware vendors via voice or online systems to research issues and determine and implement recommended solutions
• Analyzes and corrects issues using documented procedures and available tools as well as personal knowledge and skills and recommended solutions
• Brainstorms with team members to resolve more complex issues and escalates difficult issues to IT Manager
• Performs imaging setup for standard desktop applications
• Performs daily checks to verify system availability
• Participates in creation and maintenance of IT standards and procedures
• Tests and deploys new software, procedures, installation, conversion and upgrade activities
• Infrequent travel to other sites may be required.
• Regularly interacts with employees and vendors

• 5 + years experience in a technical support role
• Experience supporting scientific, lab-based end users is required
• Experience supporting laboratory software and device interfaces
• Experience with help desk ticketing software, hardware and software upgrades, hardware and software troubleshooting
• Experience providing formal/informal technical training is required
• Experience with Microsoft Office 2010 / 2013 / 2016 / 2019 and Office for Mac 2011 / 2016 / 2019 and Office 365 is required
• Experience with Windows 7, 8.1 & 10 is required
• Experience with Mac 10.x is required
• Experience with Android, iOS, and Windows Mobile devices is a plus
• Active Directory and Exchange environment experience is a plus
• Experience with the following software and device interfaces:
• CTL
• FLOWJO
• PerkinElmer
• IMS/BSI Systems
• MSD-Mesoscale
• Rees Scientific Freezer Monitoring
• Codesoft Barcode Labeling
• Bartender Barcode Software
• Q-Pules Quality Management Software
• Must be able to troubleshoot lab-based issues, remote issues and support offsite users
• Ability to effectively communicate with both technical and non-technical individuals
• Ability to read and interpret documents, operating/maintenance instructions andprocedure manuals
• Ability to perform light to medium physical work of lifting up to 50 pounds
• Knowledge of Sharepoint or other portal products is a plus
• Knowledge of Teams and Teams phones is a plus
• Reudementary network knowledge is a plus
• Knowledge of VPN is required.
• Knowledge of network shares, namespaces and mapped drives is required
• Knowledge of encryption is a plus
• problem-solving, detail oriented, communication skills (verbal and written), multi-tasking, analytical skills, patience, and flexibility

• Participate effectively and efficiently when assigned tasks in support of projects, audits, penetration tests, security assessments and disaster recovery exercises.
• Work with remote teams and technical leaders to facilitate and bring value to our growing Cybersecurity and Information Security programs.
• Support and contribute to the organization’s security programs.
• Continually develop a full understanding of our Global Network.
• Perform additional duties as assigned, Disaster Recovery testing, participate as need in the company’s risk management program, Participate in on-call rotations.
• Work cross functionally as needed to improve the security posture of the organization.
• Work with the Chief Information Security Officer (CISO) on a yearly business plan to increase security compliance.
• Assist with the coordination of annual penetration tests, completion of security questionnaires for customers, partners and RFP responses, with the collection of security controls evidence in support of certification and customer audits, participate in audits as needed
• Stays up to date and researches industry trends in vulnerability management.
• IT Security Compliance
• Assess the results of security framework tools and make recommendations based on the data results.
• Develop and implement automation process where possible to increase efficiency and accuracy.
• Perform auditing and compliance activities to ensure the established policy is being followed.
• Develop and maintain quarterly key performance indicators (KPIs) for security compliance.
• IT Systems Management
• Manage SIEM (audit and event logs), improve processes and convert feedback into logical security improvements.
• Assist creation of policies and review of output in data governance solution.
• Assist with the management of security awareness training tools and enterprise phishing campaigns.
• Assist with VMDR and Policy Compliance
• Service Desk Tickets
• Complete tickets for Issues, Errors, Questions and Suspicious Items.
• Troubleshoot and provide solutions to complex hardware/software problems.
• Support Incident Response by providing analysis of incidents and tracking them in the ticket system.
• Ensure Incident Response processes are handled efficiently in a timely manner
• Assist in developing policies pertaining to the IT Security environment

• Bachelor degree or equivalent in Computer Science, Cybersecurity, Management Information Systems, Engineering, or related technology field.
• Minimum 7 years experience cross-functional information systems disciplines
• 5+ years of experience in Cybersecurity
• 5+ years experience implementing enterprise wide information security solutions in an enterprise environment.
• Experience working in security environments held to NIST Cybersecurity frameworks, such as NIST 800-53, 800-171, CSF, etc.
• Extremely organized, and able to complete regular, recurring tasks reliably, while adjusting priorities to emerging threat activity and/or changing business needs
• Vulnerability Scanning
• Log Management and Analysis
• Security Awareness Training Tools
• Phishing Campaigns
• Identity Access Management / Privileged Access Management Systems
• Systems Patching
• Ability to effectively communicate with both technical and non-technical individuals.
• Ability to read and interpret documents, operating/maintenance instructions and procedure manuals.
• Experience creating dashboards in a SIEM. Integrate data from 3rd party systems output so it can easily convey key information.

• Work closely with the client to translate project requirements into achievable deadlines, and ensure schedules and budgets stay on track using standard management methodology.
• Lead project team members, and provide ongoing feedback, supporting them in their efforts to meet project goals and create unmatched client experiences.
• Partner with clients to identify and resolve issues, in a timely and transparent manner.
• Ensure project deliverables meet their Delivery Excellence expectations.
• Develop and communicate project plans, status reports, communication plans and other documents and presentations.
• Collaborate with company leadership and account managers, identifying ways to enhance client relationships and the internal company culture.

• Ability to create unmatched experiences, for both clients and employees, is what we do. You should revel in doing the unexpected and extraordinary for others.
• Consulting experience is strongly preferred. That said, you will also be considered if you have a strong industry background. They like to work in the communities they live in.
• They want someone who likes to solve problems. Clients don’t come to them when the problem is easy. You should enjoy taking on the hard stuff.
• And because they work with clients, excellent communication skills are important – both written and verbal. Translating technical concepts into layman’s terms is an essential skill.

• Manage a portfolio of projects, ensuring coordination of shared resources, common activities, and other dependencies across projects.
• Perform hands-on project work, including analysis, design, process engineering, and change management, as needed by the project (approximately 75-100% utilization)
• Develop and manage program financials including forecasting, profitability, invoicing and expense management. (Very nice to have that experience, but not a must)
• Maintain the client relationship and keep the client and stakeholders engaged in the project (i.e.: status reporting, issues management, and risk management).
• Partner with the PMO to understand the organization, to determine potential project impacts across the organization, and to tailor the project approach, plan and deliverables accordingly.
• Develop communication plans and facilitate regular meetings including Steering Committee meetings.
• Support the development of internal processes, documentation and knowledge sharing.
• Establish the rules and procedures for making portfolio decisions.
• Create and implements PMO best practices, processes and procedures ensuring alignment with SLDC and business processes.

• Ability to create unmatched experiences, for both clients and employees, is what we do. You should revel in doing the unexpected and extraordinary for others.
• A LEARNING mindset, ready to experience new ideas and situations regularly.
• They want someone who likes to solve problems. Clients don’t come to us when the problem is easy. You should enjoy taking on the hard stuff.
• And because they work with clients, excellent communication skills are important – both written and verbal. Translating technical concepts into layman’s terms is an essential skill.
• Initiative is important. They don’t hand hold – you should be comfortable working independently in an entrepreneurial environment. That said, collaboration is equally important. Their Chicago team and other consultants will give you an amazing support system. You will lean on them daily.
• Last, but not least, you will need to be solid Program Manager, with at least 4-8+ years of experience delivering successful projects in a consulting environment including three years as a program manager. • • • • Experience with a variety of methodologies (Agile, Waterfall, etc.) desirable.
• If you have managed a diverse portfolio of projects over the years - different size projects, domains, business areas, industries, etc. that is desirable.

• Bachelor’s Degree, or equivalent experience, in Computer Science, Engineering or related field
• At least 3-5 years of experience in a Software Engineering role in, preferably in a real-time trading related position required, with recent and demonstrable experience writing high performant, well tested and elegant code with C# and the .NET Framework
• Prior experience developing highly distributed and fail-safe systems
• Strong commitment to Agile development methodologies and best practices
• Experience with real time trading systems, knowledge of order handling and protocols such as FIX and market data processing and distribution
• Experience in the listed options market is a plus
• Experience with regulatory reporting (e.g. OATS, CAT) and market surveillance is a plus

• Architect, design, and build end-to-end production-ready demos of our software products.
• Build and showcase new features as they are released by product teams.
• Maintain the demo data, demo tech stack, and new user access.
• Write and maintain documentation on how the demos work and how to use it.

• Undergraduate degree in Science, Technology, Engineering or Mathematics (STEM), or comparable area of study.
• Familiarity with JavaScript.
• Strong verbal and written communication, and presentation skills.
• Full-stack development experience, with a strong focus on front-end development.
• Familiarity with big data, databases, cloud technologies, and machine learning concepts.
• Strong work ethic, goal-oriented, attention to detail, and proven record of delivery.
• 2+ years of experience demonstrating software products and presenting technical deep-dives.

• Lead teams serving clients across industries (with specific capabilities in mergers & acquisitions), while demonstrating executive presence with C-level client counterparts
• Facilitate due diligence site visits focused on identifying operational and technology strategy, organizational structures, and current state business processes and supporting technology
• Assess operational and technology investment strategies and compare respective operating models and organizational structures against leading practices and industry benchmarks
• Lead engagements teams on transaction advisory, guiding the team to prepare focused request lists and agenda, facilitating on-site reviews, and providing leadership over deliverables
• Work with engagement leadership to implement operational processes and technology that support value creation and process efficiency across functions
• Manage project economics including: track project budgets, create and deliver invoices, and manage collection process
• Drive the development/enhancement of West Monroe’s M&A methodologies (diligence, planning, carve-out, etc.) and approaches to client delivery
• Coach and manage other consultants and actively participate in the performance review process
• Understand client strategy and investment priorities and turn those goals into concrete engagements and detailed proposals.

• 6+ years participating in team-based, client-facing management or technology consulting or IT M&A experience at corporate strategic client is preferred
• Minimum of 4+ years executing IT application (e.g. ERP, custom development) or infrastructure implementation projects
• Experienced in specific technology sub-sectors (e.g. FinTech, Healthcare IT, Marketing Tech, etc.) preferred
• Experience in a M&A-centric role, preferably with Private Equity investors, and with experience in SaaS or software company mergers/integrations, and/or carve-outs/divestitures
• Excellent organizational, verbal and written communication skills
• In-depth knowledge of project planning methodologies and software development life cycles
• Experience managing client relationships
• Strong analytical, problem solving, and quality assurance experience
• Strong communication skills to be able to work with C-level clients
• A commitment to inclusion and diversity, and openness to new ideas and perspectives
• Ability to travel up to 70%; 2-3 days on-site per diligence project, 50-75% during post-close carve-out execution (Post-COVID)

• Support teams serving Private Equity and Corporate Strategic buyers while demonstrating advisory capabilities with high level client counterparts such as CTOs, CIOs, and Technology Operating Partners
• Contribute to fast-paced technology due diligence engagements for Private Equity clients, with an ability to evaluate the technology systems and operations of a business and identify compliance, operations, revenue, and growth risks.
• Evaluate and recommend initiatives to improve software, TMT, and tech-enabled services organizations, particularly Product Management and R&D / Product Development functions to support our clients’ investment theses
• Play a key role in technology planning, strategy, and post-close engagements in complex transactions (post-merger integration and carve-out/divestitures) focused on Product Strategy, Target Operating Model development, cloud migration, digital transformation, and other value-based initiatives
• Interface with all levels of business and technology leadership at clients
• Build data-driven methodologies and assets for evaluating software businesses in a due diligence capacity, and manage related internal initiatives
• Enhance analysis and presentation frameworks used in technology due diligence and technology advisory engagements
• Collaborate with a team of software, infrastructure, and security architects and consultants in order to elevate the technology advisory capabilities of the M&A team
• Actively participate in the performance management process and recruiting process
• Support opportunities to provide prospects and clients with post-close technology advisory for middle-market technology businesses; collaborate with practice partners to support these opportunities
• Create work plans, pricing estimates, and risk assessments for prospects
• Understand client investment needs/constraints and help tailor proposals appropriately to meet their needs
• Attend Technology M&A networking events and actively build and leverage a professional network and affiliate network in the local community