The Director of Strategic Accounts is responsible for developing, implementing, and overseeing the business strategy of building plumber dependency at every level. This will be achieved through the development of strong plumber partnerships that utilize training, relationship building, professional plumber programs and other initiatives that drive profitable growth. This role will lead a team of professionals who will listen, communicate, and respond better than the competition in a way that leads to a trusted partnership.
This position will support our Water Heater Division, located in Roswell, GA.
Own development and implementation of plumber strategy that addresses plumber retention, acquisition and loyalty
Provide overall leadership and direction to: Key Strategic Plumber Account teams, Field Plumber Support, and Plumber Inside Sales in a segmented and leveraged approach
Serves as lead voice of customer for all internal teams including product development, innovation, sales enablement etc.
Collaborate/Influence across all functions and levels of the organization to engage the right stakeholders and bring necessary resources to deliver results
Accelerate plumber penetration across the United States in a way that achieves plumber conversion rate and profitable market share growth
Develop Strategic Go to Market Plans to include alignment of infrastructure needs across the matrix
Ensure internal readiness to enable Plumber Company Wins using a data-driven approach
Extract insight from Plumber Voice of Customer to anticipate needs and drive new innovation
Leverage Integration Learning Center to ensure best in class plumber experience.
Establish new value streams in the areas of Demand Generation to include: Trusted Partners, Smart co-partner, investments, Website E-Commerce Strategies, Financing, Co-Branding – UV Marketing, Referrals, Bid Support, etc.
Develop Sales Strategy based on plumber segmentation, demand generation insights, competitor intelligence, customer profiles, and/or perceived value in the market
Collaborate/Influence across all functions and levels of the organization to engage the right stakeholders and bring necessary resources to deliver results.
Provide key insights to the team on industry data that will support the WHD mission
Understand Go-To-Market Strategy for all sales channels and product segment groups
Define the strategies in order to ensure success of sales programs that are directly tied to meeting the sales and revenue objectives and project manage process, communications and reporting on a consistent basis
Engage subject matter experts across the various functions to ensure needs and inputs are considered in developing market relevant strategies
Engage with field sales teams on regular basis to stay grounded in the market realities and challenges these teams face
Act as an effective change agent utilizing proper stakeholder analysis and change management techniques to ensure adoption of sales offerings in a way that generates increased revenue and better grade mix
Develop repeatable processes and share best practices to ensure success with sales approach
Establish and define a multi-pronged approach to achieve plumber wins
Bachelor Degree in business or similar discipline
10+ years minimum of work experience, including experience in sales or related industries
Demonstrated ability to drive results at all levels, regardless of reporting structures
Proven record of managing multiple projects on time and within budget
Excellent verbal and written communication skills
Excellent presentation skills, including ability to engage with leadership at all levels of and organization
Outstanding quantitative and analytical skills, including ability to conduct outside/inside research, analyze data, and use Microsoft tools effectively to develop models and drive analyses
A focus on strategy, sales, and customer experience
Proven record of performance and trusted professional credibility
Experienced team leader with proven facilitation, change management, and problem solving experience
Comfort in working up and across the organization – working with senior staff members and front line employees
Demonstrated competency in strategic thinking that results in new ideas that drive the business forward
Track record of handling extremely confidential information appropriately