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      The Demand Generation Representative will provide support to the business by successfully performing outbound calls utilizing inbound chats to drive revenue and grow business – help materialize leads to business opportunities. 

      This position will serve our Water Heating Division, located in Roswell, GA.

       
       
      • Taking inbound chats/ calls, nurture and qualify leads, identify customer needs, and provide solutions/services.
      • Clarify information, research issues, and deliver answers to customer queries.
      • Identify leads by product & channel, processing leads to appropriate sales funnel.
      • Making follow-up calls and communications to ensure customer requests are completed.
      • Ability to manage multiple channels of communication such as chat, email, inbound and outbound calls using CRM and other call center tools.
      • Leverage adjacent teams as an off-ramp to resolve customer concerns not directly supported by the demand generation team.
      • Maintain contact and lead generation records in CRM.
      • Report recurring issues to management, e.g. contractor participation and conversion rates, customer satisfaction with customer journey, etc. 
      • Work collaboratively with sales, plumber support, sales enablement, and customer experience to drive sales and customer satisfaction. 
       
       
      • Associate degree, Sales Training Certification, or equivalent work experience
      • 3+ years of prior sales experience in customer facing or contact center environment with ERP and CRM systems
      • Ability to demonstrate exceptional follow-up and assertiveness in a way that engages and identify customers to want to do business with the company. 
      • Proficient in Microsoft Word, Excel, Outlook, Skype and other web-based applications used for enterprise-grade communications such as PureCloud
      • Ability to type 70+ WPM with accuracy 
      • Accountability, commitment & professionalism within a business environment
      • Ability to work independently with minimal supervision
      • Professional communication skills 
      • Attention to detail
      • Excellent problem-solving skills
      • Adaptability to change in priorities 

      HOW TO STAND OUT:

      • Experience in consultative sales 
      • Experience with Microsoft Dynamics
      • Experience with leading or collaborating with a team in an outbound call center.
      • Knowledge of water heater products, appliances, or building materials.
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