• • Patient Financial Services
  • Phoenix, AZ
  • $15-$18.75 DOE
  • About The Role: The Patient Financial Services Coordinator 1 is responsible to assist patients or the parties responsible for their finances to organize and coordinate their financial obligations. This position is involved with the self- pay patient to discuss financial responsibility for in-patient and out- patient procedures. They assist the patient or their responsible party in creating and understanding a financial picture and developing solutions to meet their financial responsibilities. .
    
    Schedule This is a full-time position, Monday through Friday, 40 hours per week.
    
    What Your Primary Responsibilities Would Be:
    • Responsible for quotes on procedure costs for True Self Pay Patients. (No Insurance)
    • Responsible for answering the patient's questions regarding financial issues, payment options, medical coverage and assistance programs.
    • Understand and update CPT codes associated with in–patient and out- patient procedures.
    • Collect payment(s) for procedures and charges located in IDX.
    • Responsible to update EPIC (facility system) so clinics can schedule procedures.
    • Review accounts in IDX to determine if statements have gone out. Analyze if information should be sent to collections or charity write offs.
    • Knowledge working with self-pay, Medicare, Medicaid and AHCCCS
    • Understanding/compliance of HIPAA laws and regulations.
    • Assist with monthly Crunch Report
    • Perform related duties as assigned by supervisor.
    • Maintain compliance with all company policies and procedures.
    • Ability to work independently and to carry out assignments to completion within parameters of instructions.
    
    The Successful Candidate Will Possess:
    • High School Diploma or Equivalent
    • 1 + years medical collections experience
    • 1+ years customer service experience
    • 1+ years medical office or hospital setting
    • Prior experience with IDX/EPIC a Plus.
    • Bilingual-Spanish/English preferred.
    
    Employee Health Requirements: As a condition of employment, we require each employee to remain compliant with mandatory employee health (EH) standards. TB screening, Influenza, and Covid Immunizations or approved declinations are required for this role.
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