• • Inbound Travel Agent (REMOTE)
  • Temp to Perm
  • Phoenix, Arizona
  • $20.67
  • Job Responsibilities
    
    • Primarily answer inbound calls, and as needed generated outbound calls to guests, travel agents, and colleagues
    • Communicate with callers using in a professional friendly manner
    • Address technical and procedural questions about booking air
    • Book and service airline reservations using Sabre and Viking systems
    • Quote and book specially negotiated airfares, while explaining airline an processes and requirements
    • Using active listening, problem-solving, and critical thinking skills the APA will proactively offer relevant options for the guest while efficiently and personably guiding them through the call.
    • Navigate various air tools including the cruise reservation system, Sabre (airline system), airline web resources, SharePoint, CRM, and internal reporting
    • Expertly employ resources and skills to prevent and manage escalations
    • Support department-wide initiatives as needed
    • Irregular operations for weather, geopolitical, airline, and technical impacts on the guests’ journey
    • Processing and notifying guests of airline schedule changes
    Requirements:
    
    • Minimum 2 years previous customer-facing role in a high-volume Travel Agency, Airline, Tour Operator, Consolidator, or Cruise line Air Department
    • Intermediate to advanced knowledge of Sabre (or other GDS) including the ability to book, ticket, refund, price, and assign seats are strongly preferred
    • Knowledge of world geography
    • Basic proficiency in MS Office products (Word, Excel, Outlook, PowerPoint, Teams)
    • Superior customer service and communication skills
    • A high school diploma is required. Bachelor’s degree a plus
    • Availability to work variable shifts, including holidays evenings, and weekends (pre-scheduled), and will volunteer to work overtime when offered
    Position Technical & Home Office Requirements:
    
    • Proficiency with basic computer applications and equipment
    • MS Office products (Excel, Outlook, and Word)
    • Web conferencing software (Zoom, Teams)
    • Windows Sound and Video Settings
    • Must be able to provide:
    • A distraction-free workspace/environment
    • Space for a desktop computer with two to three monitors
    • Stable power source and internet connection:
    • Dedicated high-speed internet (minimum of 20 Mbps Upload) and ethernet connection
    •  The connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi's, or Hotspots
    • Ability to ‘plug in’ your equipment to your Modem/router during work times
    Compensation & Benefits
    
    • Excellent Medical, Dental, Vision, Life, and Disability Insurance benefits at a highly subsidized rate
    • 401(k) with company annual match
    • Transportation reimbursement
    • Paid training
    • Paid vacation
    • Paid holidays
    • Opportunity to take a free and/or discounted Viking cruise
    • Other travel discounts through IATA
    • Discounted theater, theme park, and movie tickets
    • Employee wellness program
    • Gym membership benefits
  • Click to Apply