• Inbound Travel Agent (REMOTE)
    • Temp to Perm
    • Phoenix, Arizona
    • $20.67
    • Job Responsibilities
      • Primarily answer inbound calls, and as needed generated outbound calls to guests, travel agents, and colleagues
      • Communicate with callers using in a professional friendly manner
      • Address technical and procedural questions about booking air
      • Book and service airline reservations using Sabre and Viking systems
      • Quote and book specially negotiated airfares, while explaining airline an processes and requirements
      • Using active listening, problem-solving, and critical thinking skills the APA will proactively offer relevant options for the guest while efficiently and personably guiding them through the call.
      • Navigate various air tools including the cruise reservation system, Sabre (airline system), airline web resources, SharePoint, CRM, and internal reporting
      • Expertly employ resources and skills to prevent and manage escalations
      • Support department-wide initiatives as needed
      • Irregular operations for weather, geopolitical, airline, and technical impacts on the guests’ journey
      • Processing and notifying guests of airline schedule changes
      Requirements:
      • Minimum 2 years previous customer-facing role in a high-volume Travel Agency, Airline, Tour Operator, Consolidator, or Cruise line Air Department
      • Intermediate to advanced knowledge of Sabre (or other GDS) including the ability to book, ticket, refund, price, and assign seats are strongly preferred
      • Knowledge of world geography
      • Basic proficiency in MS Office products (Word, Excel, Outlook, PowerPoint, Teams)
      • Superior customer service and communication skills
      • A high school diploma is required. Bachelor’s degree a plus
      • Availability to work variable shifts, including holidays evenings, and weekends (pre-scheduled), and will volunteer to work overtime when offered
      Position Technical & Home Office Requirements:
      • Proficiency with basic computer applications and equipment
      • MS Office products (Excel, Outlook, and Word)
      • Web conferencing software (Zoom, Teams)
      • Windows Sound and Video Settings
      • Must be able to provide:
      • A distraction-free workspace/environment
      • Space for a desktop computer with two to three monitors
      • Stable power source and internet connection:
      • Dedicated high-speed internet (minimum of 20 Mbps Upload) and ethernet connection
      •  The connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi's, or Hotspots
      • Ability to ‘plug in’ your equipment to your Modem/router during work times
      Compensation & Benefits
      • Excellent Medical, Dental, Vision, Life, and Disability Insurance benefits at a highly subsidized rate
      • 401(k) with company annual match
      • Transportation reimbursement
      • Paid training
      • Paid vacation
      • Paid holidays
      • Opportunity to take a free and/or discounted Viking cruise
      • Other travel discounts through IATA
      • Discounted theater, theme park, and movie tickets
      • Employee wellness program
      • Gym membership benefits
    • Click to Apply