- Inbound Travel Agent (REMOTE)
- Temp to Perm
- Phoenix, Arizona
- $20.67
- Job Responsibilities
- Primarily answer inbound calls, and as needed generated outbound calls to guests, travel agents, and colleagues
- Communicate with callers using in a professional friendly manner
- Address technical and procedural questions about booking air
- Book and service airline reservations using Sabre and Viking systems
- Quote and book specially negotiated airfares, while explaining airline an processes and requirements
- Using active listening, problem-solving, and critical thinking skills the APA will proactively offer relevant options for the guest while efficiently and personably guiding them through the call.
- Navigate various air tools including the cruise reservation system, Sabre (airline system), airline web resources, SharePoint, CRM, and internal reporting
- Expertly employ resources and skills to prevent and manage escalations
- Support department-wide initiatives as needed
- Irregular operations for weather, geopolitical, airline, and technical impacts on the guests journey
- Processing and notifying guests of airline schedule changes
Requirements:
- Minimum 2 years previous customer-facing role in a high-volume Travel Agency, Airline, Tour Operator, Consolidator, or Cruise line Air Department
- Intermediate to advanced knowledge of Sabre (or other GDS) including the ability to book, ticket, refund, price, and assign seats are strongly preferred
- Knowledge of world geography
- Basic proficiency in MS Office products (Word, Excel, Outlook, PowerPoint, Teams)
- Superior customer service and communication skills
- A high school diploma is required. Bachelors degree a plus
- Availability to work variable shifts, including holidays evenings, and weekends (pre-scheduled), and will volunteer to work overtime when offered
Position Technical & Home Office Requirements:
- Proficiency with basic computer applications and equipment
- MS Office products (Excel, Outlook, and Word)
- Web conferencing software (Zoom, Teams)
- Windows Sound and Video Settings
- Must be able to provide:
- A distraction-free workspace/environment
- Space for a desktop computer with two to three monitors
- Stable power source and internet connection:
- Dedicated high-speed internet (minimum of 20 Mbps Upload) and ethernet connection
- The connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi's, or Hotspots
- Ability to plug in your equipment to your Modem/router during work times
Compensation & Benefits
- Excellent Medical, Dental, Vision, Life, and Disability Insurance benefits at a highly subsidized rate
- 401(k) with company annual match
- Transportation reimbursement
- Paid training
- Paid vacation
- Paid holidays
- Opportunity to take a free and/or discounted Viking cruise
- Other travel discounts through IATA
- Discounted theater, theme park, and movie tickets
- Employee wellness program
- Gym membership benefits
- Click to Apply