Job Description

We’re seeking a detail-driven Flight Operations Specialist to manage all flight-related activities, from bookings to post-sales support, while ensuring a seamless customer experience. You’ll handle GDS/NDC bookings, optimize routes and fares, coordinate with airlines and consolidators, and support concierge and group travel operations.
Key Responsibilities:
Manage flight inquiries efficiently, meeting KPI targets
Book, confirm, and issue tickets via GDS & NDC
Handle post-booking tasks, schedule changes, and reconciliations
Advise on airlines/routes to maximize profitability and satisfaction
Support concierge delivery with tailored flight and upsell options
Identify and manage group travel opportunities
Liaise with airlines, consolidators, and global flights teams
Requirements:
Trained in Galileo, Amadeus, or Sabre
Commercial airline/travel experience
Strong organizational skills and adaptability
Retail travel agent experience preferred