Job Description

We are looking for an IT Implementations Manager! 

About the role:

This is an IT Infrastructure Implementations position with a strong focus on the ability to meet the demands of the client by providing to resources who deliver technical services and solutions, while acting as a liaison between the client and said resources. You may be involved with several stages of client engagement from the initial due diligence, through the completion of Implementation, to the maintenance and support of the account. The role requires strong experience in the areas of resource management, client relations, business analysis, solution definition/alternatives, task estimation and technology implementation.

Essential Functions:

• Lead new client technology implementation discussions involving onsite hardware and Infrastructure or software platforms, including discovery, design, development, training, deployment and maintenance.
• Act as interface between the client, our company, and third party vendors.
• Manage and/or participate in technical client meetings, presentations and strategic technical planning, as needed.
• Create process flow, procedural, best practice and technical documentation for hardware and infrastructure or software platform implementation, training, support and usage.
• Travel required up to 75% of the time with the potential to fluctuate based on need.
• Install and configure new IT hardware and software.
• Understand individual, group, and organizational responses to change driven by the implementation of technology and related programs.
• Communicate with clients, business colleagues, end users and other technology groups, vendors and partners for the purpose of managing and supporting the delivery of technology.
• Receive end user requests via support desk system and respond / resolve incidents within set SLA’s (service level agreements). Update and close incidents when work is completed.
• Work closely with Operations management to understand IT support needs at our health centers. Develop a good working relationship with each.
• Assist the IT Infrastructure network team as required, including virtual hands support for troubleshooting network outages and issues. Replace network hardware when directed to.
• Assist the Tier 3 EUPS group with support desk incidents where required.
• Attend meetings, both internal and external when requested. Meetings may be in person (onsite) or dial in.
• Abide by all InfoSec policies.
• Maintain and be held responsible for assigned company-provided tools and supplies as required.
• Timely submission of weekly timecard and expenses.

 Job Requirements:

• Bachelor degree or equivalent experience
• 5-7 years of experience in providing enterprise level support in a field services or implementation position

Preferred Experience:

• Solid understanding of technologies including all aspects of Infrastructure, software and technology Implementation processes.
• Professional internal and client facing verbal and written communication skills.
• Strong time management and organizational skills.
• Experience implementing, training and supporting hardware, software and infrastructure systems in a healthcare environment.
• Experience managing client relationships and participating in strategic planning.
• Experience in working with all levels of company’s and client’s organizational hierarchy
• Experience in impacting and influencing decisions on behalf of clientele.
• Must be reliable, timely, and able to work independently with minimal supervision.
• Must have the ability to travel to client sites as well as other related technology travel as required.
• Possess strong troubleshooting skills.
• Must have good customer service skills and maintain good relations with customers (both internal and external).
• Ability to work under pressure in a fast paced environment.
• Clear and innovative thinker, with excellent collaboration and communications skills.
• Must have a strong understanding and knowledge of Microsoft operating systems in an enterprise environment.
• Must have experience working with wireless networks, local area networks, and possess general network troubleshooting skills.
• Must have experience working with network hardware, telecom, desktops, laptops, printers, and scanners.
• Must be able to prioritize work.

Travel Requirements: 75% average.