Job Description

Position Summary

The Senior Manager of HR Business Processes is responsible for documenting and assessing the stability and sustainability of current HR processes and optimizing them as well as developing future processes. This includes the accountability to execute specific initiatives and collaborate with stakeholders across all MTA Agencies and organizational areas; ensuring HR business processes conform to the organization’s long-term business strategy and collaborating with different departments so processes work in harmony.

Responsibilities

• Independently assess current business processes, identify capability gaps, gain HR-business-IT alignment, develop future state strategy & solution vision.
• Responsible for partnering with cross-functional partners to manage the design, modelling and implementation of new or modified business processes and recommended organizational structures.
• Liaise with IT to explore new or existing technologies that could be used for addressing inefficiencies, improving operations, or solving problems. Document requirements for new IT applications, produce procurement specifications and, where required, participate in the Request for Proposal (“RFP”) process and evaluation.
• Understand operational needs and work with data to identify trends and develop solutions.
• Proactively lead collaborative efforts at the direction of the Director of HR Business Processes, across business groups, functional teams, at multiple levels. Accountable to provide the stable foundation for procedures & processes that will enable the execution of HR Operations & Analytics goals.
• Provide strategic communication, problem solving, risk management, facilitating meetings, and ensuring quality control are elements.
• Acts as a Project Manager for the Director of HR Business Processes and improves business processes through tools, metrics, and dashboard reporting to enable decision making.
• Responsible for partnering with cross-functional teams to drive the planning, executing, and auditing of HR processes that enable efficiencies and accountability for all business process and MTA procedures.
• Select, develop, and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree in Business Administration, Organizational Management, or related field. An equivalent combination of education and experience may be considered in lieu of a degree.
• Minimum 7 years performing business process analysis or business requirements development.
• Minimum 3 years in providing solutions to complex problems in specific business process domains such as Talent Acquisition, HRIS, Time and Labor, Compensation and Benefits, Organization Design and Development, and/or Performance and Policy
• Lean Six Sigma Certification.
• Knowledge in at least three or more core HR functions, such as Talent Acquisition, HRIS, Time and Labor, Compensation and Benefits, Organization Design and Development, and/or Performance and Policy
• Strong quantitative, analytical, and problem-solving skills, together with demonstrated proficiency in business case development and implementation planning.
• Strong communication skills, both oral and written, with a talent to discern different contexts required for different audiences to obtain consensus on strategy.
• Strong interpersonal skills with the ability to work with and collaborate across the MTA at all levels within and outside of the organization.
• Working knowledge of business process modeling tools
• Deadline driven, organized, detail-oriented and responsible
• Executive and emotional presence to inspire and influence change across the organization.
• Ability to build relationships and work with diverse people using tact, diplomacy, discretion, and sensitivity.
• Ability to train and coach other team members.
• Ability to prioritize problems and promptly resolve or escalate, when necessary.
• Strong time management skills and ability to manage individual assignments.
• Strong attention to detail.
• Strong working knowledge of Microsoft Office Suite (e.g., MS PowerPoint, Excel, Word, and Access, Outlook, etc.).
• Demonstrated ability to develop and deliver executive level presentations
• Familiarity with performance metrics and ability to meet identified targets.
• Must have knowledge of Business Processes, Process Mapping, Process Optimization.
• Must have knowledge of improving the execution for organizations via systems improvement, analytical analysis, and strategy.
• Ability to work side-by-side clearly and consistently across functions and departments synthesizing multiple points of view and influencing leaders and peers to execute a coherent action plan.
• Able to understand operational needs and work with data to identify trends and develop solutions.
• Ability to thrive in a fast-paced, dynamic environment and is a genuinely collaborative team player.
• Ability to manage through ambiguous and subjective situations, including balancing strategic orientation and operational efficiency to ensure we deliver what is “right” for the customer, internal and external
• Comfortable working with data and making data-driven decisions.
• Ability to think both creatively and critically, willing to think outside the box and challenge the status quo.
• Demonstrated ability to work with all internal levels within a given organization.
• Demonstrated ability to communicate effectively with key internal and/or external stakeholders.

Preferred

• MBA or Advanced degree.
• Shared Services experience.
• Working knowledge of PeopleSoft HCM, and Oracle HCM, Kronos Timekeeping.
• Experience with Cloud Migrations.
• Working knowledge and use of office productivity tools and web-based applications.

HOW TO APPLY

Email your updated resume in MS Word format with 3 references ASAP to: BillBurgess@TheBurgessGroup.com. Any questions reply to email or call: 212.406.2400. Agency is an equal opportunity employer.