Step into a key support role with a company that relies on precise, on-time delivery of technical services to its clients. This is a hands-on opportunity to keep operations running smoothly by resolving issues quickly, maintaining high technical standards, and ensuring every job is completed accurately.

About the Role:
As an Operations Support Technician, you will provide frontline technical support to operational teams, ensuring that job deliverables are completed correctly and within agreed timeframes. You will play a critical role in troubleshooting issues, maintaining technical integrity, and supporting the overall competency of service delivery across contracts.

Key Responsibilities:

• Provide day-to-day technical support to operations teams to ensure smooth execution of contracted work.
• Troubleshoot equipment, system, and process issues, escalating complex problems when necessary.
• Monitor job progress and verify that deliverables meet accuracy, quality, and timeline expectations.
• Document operational activities, issues, and resolutions to maintain clear records for each job.
• Coordinate with internal stakeholders to resolve technical and operational discrepancies impacting deliverables.
• Assist in implementing corrective actions and process improvements to enhance operational reliability.
• Support the maintenance of technical standards and procedures to uphold service integrity.
• Perform routine checks and verifications to ensure compliance with contract requirements and operational guidelines.

Key Requirements:

• Proven experience in a technical support, operations support, or field technician role.
• Strong technical troubleshooting skills across equipment, systems, or operational processes.
• Demonstrated ability to manage multiple tasks and ensure deliverables are completed accurately and on time.
• Solid attention to detail with a focus on quality and adherence to standards.
• Ability to interpret and follow technical instructions, work orders, and operational procedures.
• Effective communication skills for collaborating with operations, technical, and management teams.
• Comfortable working in a fast-paced environment with changing priorities and deadlines.
• Reliable, self-directed work style with a strong sense of ownership over assigned tasks.

Desirable Skills:

• Experience in contract-based service environments or industrial operations.
• Familiarity with basic diagnostic tools, monitoring systems, or maintenance software.
• Exposure to quality control or compliance processes within technical operations.
• Ability to contribute to continuous improvement initiatives and process optimisation.

Qualifications:

• High school diploma or equivalent required.
• Technical certificate, trade school qualification, or associate degree in a relevant field (e.g., industrial technology, electronics, mechanical, or similar) preferred.
• Any relevant technical or safety certifications are an advantage.

If you are a detail-focused technician who takes pride in accurate, on-time delivery and strong technical support, this role offers a solid platform to make an immediate impact—apply to be considered.