Job Description

Step into a hands-on contract role where your systems expertise keeps a busy operation running smoothly. You’ll be the go-to specialist for maintaining stable, secure, and efficient systems, ensuring users stay productive and issues are resolved quickly and accurately.

About the Role:

This role is responsible for the day-to-day administration, configuration, and support of core systems and networks. You will manage user access, maintain system integrity, and act as the central point for resolving technical issues and system errors. Your work will directly support business continuity and user satisfaction by keeping systems reliable and responsive.

Key Responsibilities:

• Configure, monitor, and troubleshoot network components to maintain stable and secure connectivity.
• Coordinate the creation, modification, and deactivation of user accounts, ensuring appropriate access and permissions.
• Provide timely user assistance for system access, functionality questions, and basic troubleshooting.
• Track, prioritise, and ensure response to all system feedback, help requests, bug reports, and idea submissions.
• Investigate and correct system errors, working with internal teams or vendors as needed to resolve root causes.
• Maintain accurate system and user documentation, including configuration changes and access records.
• Monitor system performance and availability, escalating issues and implementing corrective actions as required.
• Support routine maintenance activities such as updates, patches, and configuration changes with minimal disruption.

Key Requirements:

• Proven experience in a Systems Administrator or similar technical support role.
• Strong skills in network configuration, monitoring, and troubleshooting (e.g., switches, routers, firewalls, VLANs).
• Demonstrated experience managing user accounts and permissions in enterprise systems or directories.
• Solid understanding of system administration concepts, including access control, security, and performance monitoring.
• Ability to diagnose and resolve system errors and incidents in a structured, methodical way.
• Experience using ticketing or issue-tracking tools to manage requests and feedback.
• Strong customer service orientation with clear, professional communication skills.
• Ability to work independently, manage priorities, and meet response and resolution targets in a contract environment.

Desirable Skills:

• Experience with common directory services (e.g., Active Directory) and group policy management.
• Familiarity with ITIL-based service management practices.
• Exposure to scripting or automation tools to streamline routine administrative tasks.
• Experience supporting users in a distributed or multi-site environment.
• Knowledge of basic security best practices for systems and networks.

Qualifications:

• Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Industry certifications such as CompTIA Network+, CompTIA Security+, or Microsoft/other vendor certifications are preferred.
• Ongoing professional development in systems or network administration is an advantage.

If you’re a capable Systems Administrator who thrives on keeping systems stable and users supported, this contract role offers an immediate impact opportunity—apply now to be considered.