SUMMARY OF POSITION:
The Office Manager is responsible for the day to day administrative, customer service, and accounting functions within the office. Supervision of billing clerks, collections department, customer service department, payables and payroll/HR functions is required. The Office Manager will be responsible to assisting the Regional Staff, the Division Manager, the Operations Manager and the Sales Manager to complete all reporting requirements.
ESSENTIAL JOB FUNCTIONS:
Manage all administrative functions in the Office.
Work with the billing clerk to ensure the accurate billing of all customers in the market area.
Prepare and input monthly billing journal entries
Manage the credit processing procedures.
Oversee the customer service department. Manage scheduling, training and observations of the Customer Service Representatives.
Oversee the coding and processing of all payables and submit for approval.
Work with the Collections department to ensure timely collection of all customer accounts to ensure timely and adequate cash flows.
Complete weekly accounts receivable reports and review with management to develop action plans for improvement in DSO results.
Ensure segregation of duties in the office.
Manage timely and accurate deposits for local payments
Maintain professionalism when communicating with all customers and employees
Prepare accurate monthly revenue projections for management team review.
Ensure disposal invoices are reconciled to the Tower billing/dispatch system.
Ensure monthly and quarterly franchise reports are completed and filed.
Assist in gathering, verifying and inputting all financial and statistical data into the system for productivity reporting.
Assist in the restructure of Tower reports as needed for financial and operational analysis. Generate reports for new/lost business, changes in service, etc.
Assist Sales in the maintenance of Sales Contracts, including tracking expiration dates..
Support or perform Payroll and H/R functions in a timely manner to ensure accuracy.
Office Management is required.
Accounting experience is required
AA or AS Degree preferred
Ability to maintain relationships with our customers, vendors, and co-workers while effectively communicating and resolving issues
Ability to work in an organized manner
Strong computer skills with the ability to learn new computer programs
Ability to Maintain a professional atmosphere while working with Management, Corporate, and Local Staff