Job Description

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Contact John Romens at jromens@saigepartners.com 

Job Description

Our organization specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical, and consumer goods industries. We offer products like transparent high-barrier films, pouches, clamshells, and trays, utilizing advanced technology to enhance product safety, visibility, and environmental sustainability. We operate as part of a global packaging group, with 22 manufacturing facilities across North America, Latin America, and Europe.

Summary Description

The Field Technical Engineer for the Flexibles Division is one of the main technical contacts between the customers’ production teams and our company. This position is responsible for qualification and technical service activity at assigned accounts. This position works closely with the Account Development team, who are constantly iterating, solving problems, and working together to develop packaging solutions that are cost-effective, product-safety compliant, more sustainable, and satisfy customers’ needs.

What You’ll Be Doing

• Work closely with the Commercial Team and Account Development Team to identify and successfully commercialize flexible packaging opportunities at targeted accounts.

• Support customer trials as needed to qualify new flexible packaging structures, drive cost savings, and improve product performance.

• Help translate customer requirements to internal Technical personnel to build specifications and develop manufacturing instructions for our materials.

• Define project success criteria, draw conclusions based on data and experience, make technical recommendations, and manage projects. Projects are often fast-paced and have high visibility.

• Provide routine technical service activity by visiting key accounts and spending time on their production floors to build relationships and optimize their processes related to film use.

• Build and maintain strong operational and maintenance department customer relations, as well as build relationships at all levels of the customer organization.

• Respond to customer demands with verbal, written, and in-person support when challenges arise for the customer, particularly involving material that has been placed into quarantine by the customer. Work directly with the customer as needed to determine if acceptable operating conditions can be identified to allow the customer to consume the quarantined material while maintaining standard quality levels for their customers.

• Prepare written call reports for all customer visits that are accurate, professional, and informative, distinguishing between internal confidential information for internal circulation only and sanitized information that can be shared with the customer as necessary.

• Learn all aspects of packaging equipment used by customers via training by OEM suppliers and industry experts, and by attending trade shows and building relationships with equipment vendors to allow proper support for customers. Become the internal subject matter expert for the operation and optimization of this packaging equipment.

• Travel domestically and internationally to manufacturing plants, suppliers, customers, conferences, and other innovation partners.

• Maintain complete and accurate work records and call reports.

This is a progression position, and the level will be based on candidate experience and business needs.

This is a remote position located in the EST or CST time zone.

We’d Love to Hear From You If:

• Knowledge of, or experience on equipment used in food packaging, retail confection, bakery, snack, coffee, frozen food, beverage, hot fill, retort, portion control lidding, perimeter of the store, or personal care markets is a must.

• Solid mechanical, hands-on abilities, and an understanding of the interaction of equipment components.

• General understanding of the materials used in flexible packaging products.

• 5+ years in flexible packaging equipment service or technical support, including maintenance or operation of the equipment used for forming packages.

• Knowledge of numerous varieties of equipment is key.

Must-Have Requirements

• Knowledge of, or experience on equipment used in food packaging, retail confection, bakery, snack, coffee, frozen food, beverage, hot fill, retort, portion control lidding, perimeter of the store, or personal care markets.

• 5+ years in flexible packaging equipment service or technical support, including maintenance or operation of the equipment used for forming packages.

• Solid mechanical, hands-on abilities, and an understanding of the interaction of equipment components.

Culture & Perks

Our organization offers innovative and customizable flexible and thermoformed packaging solutions. Let's solve complex packaging challenges together.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.

Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture. Contact us to learn more about the opportunity below or check out other opportunities at https://careers.saigepartners.com/.