Job Description

We strive to be Your Future, Your Solution to accelerate your career!

Contact Dani Edgington at dedgington@saigepartners.com, you can also schedule an appointment at to learn more about this opportunity!

Bilingual Member Service Representative 

About the Opportunity

At Saige Partners, we believe in building careers—not just filling jobs. We are partnering with a respected credit union seeking a Bilingual Member Service Representative (Teller) who is passionate about delivering exceptional service, building relationships, and making a meaningful impact on members’ financial lives.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in accuracy, professionalism, and customer experience.

Primary Function

This position exists to provide exceptional member service by greeting members, completing transactions, resolving problems, and recommending credit union products and services in an efficient, courteous, and timely manner.

The Member Service Representative is responsible for handling currency, coin, and negotiable items while consistently projecting a professional and positive image to members.

Key Responsibilities

Member Service & Transactions

• Deliver accurate, timely, and friendly service during all member interactions

• Process member transactions efficiently, ensuring a positive experience

• Assist members with questions, concerns, and problem resolution

• Provide information on products and services, making appropriate referrals

• Achieve satisfactory service referral goals

Cash Handling & Operations

• Maintain and balance cash drawer and daily transactions accurately

• Balance vault, ATM, recycler, and coin-counting machines daily

• Process night drop and mail payments

• Handle credit/debit card advances

• Scan, process, and balance checks

• Open and close subshare accounts

Branch Operations

• Perform all opening and closing procedures

• Maintain a clean, organized, and professional workspace

• Support overall branch efficiency and operations

Communication & Development

• Actively communicate with leadership regarding goals and development

• Take accountability for performance and strive for continuous improvement

• Participate in meetings and required training programs

Service Excellence Commitments

• Create a strong first impression through professionalism and positivity

• Maintain a friendly and engaging tone in person and on the phone

• Provide prompt service, including answering calls by the third ring

• Address members by name and show appreciation

• Take ownership of member concerns and ensure resolution

• Follow through on commitments with urgency and accuracy

• Protect confidential information at all times

General Responsibilities

• Promote credit union products and services

• Build and maintain positive community relationships

• Support team initiatives and branch goals

• Complete ongoing education and training

• Perform additional duties as assigned

Qualifications

Required

• High School diploma or equivalent

• 1–3 years of related experience (banking, retail, or customer service preferred)

• Cash handling experience with strong attention to detail

• Ability to accurately receive and disburse funds

Skills & Attributes

• Excellent communication and organizational skills

• Professional, outgoing, and service-oriented personality

• Strong analytical and problem-solving abilities

• Ability to perform effectively under pressure

• Sales aptitude with a consultative approach

• Team-oriented mindset with a positive attitude

• Working knowledge of financial or credit union operations (preferred)

• Basic computer proficiency

• Sound decision-making skills

Why Partner with Saige?

We’re invested in your success. When you work with Saige Partners, you gain:

• A dedicated career consultant who puts your goals first

• Access to meaningful opportunities that align with your strengths

• Ongoing support throughout your career journey

We live our values every day—Have Fun, Be Invested, Stay Tenacious, and Remain Transparent—while helping you build a future you’re proud of.