Job Description

Strategic Staffing Solutions International's client is a a global IT company that supports major organizations in their digital transformation efforts. Their team develops innovative IT solutions, transitions clients to the cloud, integrates digital processes, and manages IT systems operations and support.
They also maintain a strong strategic partner network, working with top international players such as AWS, Google, Microsoft, and SAP. Their goal is to make the digital world easier, more efficient, and more secure—ultimately helping their customers succeed.
As a Service Desk Specialist you will be a part of Global Delivery Service Operations unit and a member of the Service Desk team, who focus on delivering support in incident management, providing high quality services to customers all around the world. You will be responsible for supporting customers in system inquiries, working closely and establishing global connection with colleagues in different locations in the world.

• 1st Level Support
• Respond to customer inquiries via e-mail/ticketing system or phone
• Process and monitor technical incidents
• Advise and support the customer in consideration of functional requests
• Assist the customer in resolving 1st level issues
• Dispatch and track tickets for the 2nd and 3rd level of support
• Follow up on any customer issues requiring additional research
• Demonstrate the highest level of customer service and professionalism

Requirements:

• Excellent communication skills in German and English languages
• Previous customer service related experience
• Proactive and analytical approach
• Good problem solving skills
• Solution orientated and a team player
• Desire to grow and develop in IT industry

Work Schedule:

• Shift structure: Start as early as 7 AM and end no later than 9 PM
• On-Call Duties: Night time (9 PM to 7 AM) and on weekends
• Shifts and On-Calls are pre-scheduled and rotated among the team members equally

Salary:

• Monthly gross base salary from 1600 to 2200 EUR, depending on level of expertise