Job Description

AI Designer

Preferred Location: CHARLOTTE, NC
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Job Description:

We’re seeking a highly organized contractor to support the development of our AI-powered sales enablement platform. This person will partner with subject matter experts across Product, Sales, Marketing, Pricing, Operations and more to create and maintain AI prompts and related source materials to form a library of uses cases for the platform.

Responsibilities
- Manage multiple AI content projects simultaneously
- Interview subject experts to gather source materials and identify documentation gaps
- Organize and integrate content for effective AI grounding and user experience
- Identify opportunities for new AI prompts and use cases across the business

Qualifications
- Experience working with or creating AI prompts, workflows, or knowledge bases
- Heavy usage of AI tools or platforms (e.g., ChatGPT, Claude, Copilot, or similar) and an understanding of how to evaluate output quality
- Strong project management and stakeholder management skills
- Excellent communication, interviewing, and organizational abilities
- Self-starter with the ability to work independently and influence across teams

Preferred
- Experience in product management, knowledge management, enablement, business analysis, or content strategy
- Familiarity with SharePoint and UX/UI principles
- Financial services or Merchant services experience