Job Description

Digital Product Business Analyst / Product Owner

Location: Charlotte, NC (Onsite)
Duration: 6-Month Contract (Strong Potential for Extension)
Pay Rate: $78-$80/hr

Position Overview

We are seeking experienced Digital Product Business Analysts and Product Owners to support a fast-paced digital organization focused on delivering innovative customer-facing digital products and experiences. This role partners closely with Product, Technology, Operations, Marketing, and UX teams to support the development, launch, enhancement, and optimization of digital solutions, including mobile applications and web-based customer experiences.

The ideal candidate will have strong Agile delivery experience, hands-on digital product experience, and the ability to translate business needs and stakeholder discussions into actionable user stories, requirements, and product deliverables.

Key Responsibilities

• Partner with business and technology stakeholders to gather, analyze, and document business and product requirements
• Translate business needs, meeting discussions, and stakeholder feedback into detailed user stories, acceptance criteria, and functional requirements
• Manage and maintain JIRA backlogs, ensuring priorities align with business and product objectives
• Support Agile delivery activities, including:
  • PI Planning
  • Sprint Planning
  • Backlog Grooming
  • Sprint Reviews and Demos
  • Ongoing backlog management
• Analyze digital product performance and support reporting efforts through Tableau dashboards and reporting tools
• Utilize Confluence to document requirements, workflows, decisions, and project artifacts
• Collaborate with Product Managers, Product Owners, UX/UI teams, developers, and business stakeholders throughout the product lifecycle
• Support the planning, launch, enhancement, and ongoing optimization of customer-facing digital products
• Identify opportunities to improve customer experience, product adoption, engagement, and operational efficiency
• Develop leadership-ready reporting, presentations, and project updates for key stakeholders

Required Qualifications

• 3+ years of experience as a Business Analyst, Product Owner, Product Analyst, Business Systems Analyst, or similar role
• Experience supporting customer-facing digital products, mobile applications, or digital experiences
• Strong understanding of Agile methodologies and Agile delivery practices
• Experience participating in Agile ceremonies, including sprint planning, backlog grooming, and PI planning
• Hands-on experience with:
  • JIRA
  • Confluence
  • Tableau
  • User Story Creation
  • Backlog Management
• Proven ability to independently translate stakeholder discussions and meeting notes into actionable user stories and requirements
• Experience working closely with cross-functional product and technology teams
• Strong communication, facilitation, and stakeholder management skills

Preferred Qualifications

• Product Owner experience
• Experience supporting digital product launches and enhancements
• Experience partnering with UX/UI teams and understanding customer journey design principles
• Experience within Banking, Financial Services, FinTech, Insurance, or other highly regulated industries
• Experience supporting customer acquisition, engagement, retention, or digital growth initiatives

Desired Skills

• Digital Product Management
• Agile/Scrum Methodologies
• Customer Experience (CX)
• Mobile Applications
• User Story Development
• Requirements Gathering
• Stakeholder Management
• Data Analysis & Reporting
• Process Improvement
• Product Delivery

Ideal Candidate Profile

• Strong communicator and relationship builder
• Self-starter who thrives in fast-paced, ambiguous environments
• Highly organized and detail-oriented
• Comfortable working across both business and technical teams
• Able to manage multiple priorities and concurrent digital initiatives
• Passionate about delivering exceptional customer experiences

Additional Information

• Multiple openings available with anticipated team growth
• Charlotte, NC candidates are strongly preferred
• Exceptional remote candidates may be considered
• Initial contract term is 6 months with strong potential for extension