Job Description

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

“Beware of scams. S3 never asks for money during its onboarding process.”

Job Title: KYC Analyst
Contract Length: 12+ Months
Hybrid schedule 3 days per week onsite/ 2 remote
Location: WEST DES MOINES, IA 50266

Ref# 246783

Seeking a KYC Operations Specialist to support Know Your Customer (KYC) reviews and quality control activities related to contract packages for new Merchant Services accounts prior to onboarding. This role is responsible for completing Customer Identification Program (CIP) and Customer Due Diligence (CDD) activities in alignment with AML policies while working within the account boarding platform. Requests requiring corrections will be returned for remediation prior to onboarding.

Key Responsibilities

• Complete Know Your Customer (KYC) reviews prior to account opening.
• Perform Customer Identification Program (CIP) and Customer Due Diligence (CDD) activities in accordance with AML policies.
• Conduct quality control reviews of Merchant Services account onboarding packages.
• Review documentation and reject requests requiring correction prior to onboarding.
• Support business, operational, and customer support initiatives while contributing to overall team effectiveness.
• Resolve escalated operational issues using technical expertise and sound judgment.
• Perform complex operational and customer support activities within the Operations function.
• Provide feedback and recommendations for process improvements and customer support initiatives.
• Apply technical knowledge to complete operational work and action requests.
• Assist staff, managers, and colleagues by providing guidance and interpretation of policies and procedures.
• Serve as a subject matter resource on procedures and operational requirements.
• Collaborate with peers, colleagues, and management to resolve issues and achieve business objectives.
• Interact with internal customers and business partners.
• Follow established policies, procedures, compliance requirements, and service-level expectations.

Required Qualifications

• Minimum 2 years of demonstrated experience and strong working knowledge of:
• Know Your Customer (KYC)
• Anti-Money Laundering (AML)
• Bank Secrecy Act (BSA)
• Customer Identification Program (CIP)
• Customer Due Diligence (CDD)
• Proven experience in quality monitoring and/or quality assurance.
• Excellent written and verbal communication skills.
• Demonstrated ability to manage high-volume workloads and meet established service-level agreements (SLAs).

Preferred Qualifications

• Minimum 2 years of banking experience.
• Underwriting experience.