Job Description

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

“Beware of scams. S3 never asks for money during its onboarding process.”

Job Title: Training Delivery Specialist
Contract Length: 12+ Months
Location: San Antonio, TX 78288/ Phoenix, AZ/ Tampa, FL
On Site Work

Ref# 246289

Key Responsibilities

• Coach managers on:
• Time management and work prioritization
• Developing contact center representatives using coaching techniques
• Leading effective team huddles
• Creating huddle boards
• Building a continuous improvement culture
• Recognizing and sustaining team success
• Facilitate:
• Group learning sessions for front-line managers
• Individual meetings with mid-level management
• Small focus groups to support program improvement
• Support leadership development by:
• Coaching directors on program support strategies
• Preparing directors to implement program responsibilities
• Discussing feedback and performance issues
• Communicate program, team, and individual updates via:
• Written formats (email, documents)
• Face-to-face meetings
• Assist in:
• Gathering, reviewing, analyzing, and reporting program results and progress
• Tracking outcomes using Microsoft Excel, PowerPoint, and Word

Required Skills & Experience

• Coaching skills (1–2 years) using structured coaching techniques
• Training and facilitation experience
• Understanding of adult learning principles
• Small group facilitation experience
• Strong written and verbal communication skills
• Effective presentation skills
• Ability to interact with all levels of management
• Ability to identify behaviors that drive performance outcomes
• Ability to work autonomously

Technical Skills

• Proficiency in:
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

Additional Requirements

• Ability to think both abstractly and concretely
• Strong attention to detail
• Task-oriented with the ability to collaborate effectively
• Comfortable working in ambiguous environments
• All work performed onsite
• Supplier must provide computer equipment

Other Details

• Contract role (not contract-to-hire)
• No handling of confidential supervisory information
• Deliverables are considered work made for hire and property of the client
• Must adhere to all defined plans, processes, and guidelines