Job Description

Executive Support Analyst (White-Glove IT Support)
New York, NY (Onsite – 5 days/week)
24-month contract (potential for conversion)
$73-75/hr W2 – NO 1099, NO CTC, NO THIRD PARTY

•Provide high-touch, white-glove IT support to senior leadership in a highly visible environment, requiring professionalism, discretion, and strong problem-solving skills. 
•Deliver a seamless executive support experience by anticipating needs, proactively resolving issues, and continuously improving processes in a fast-paced, high-stakes setting.

Required Qualifications
•  4+ years of experience in Technology Operations / IT Support 
•  2+ years supporting executives (white-glove / VIP support) 
•  Strong experience managing high-priority incidents and escalations 
•  Proficiency with Microsoft 365 (Outlook, Teams, Excel, PowerPoint, etc.) 
•  Experience supporting Windows and macOS environments 
•  Familiarity with mobile device support (iOS, Android) 
•  Experience with video conferencing tools (Teams Rooms, Zoom, Webex) 
•  Understanding of networking fundamentals (VPN, Wi-Fi, LAN/WAN) 
•  Experience with device management tools (Intune, SCCM) 
•  Ability to support flexible hours / after-hours needs