Job Description

Senior PC Support Technician
Knoxville, TN
100% onsite role – 5 days a week
$38-40/hr

Qualifications 
•  An associate or bachelor's degree in information systems, computer science, or a related field is preferred. Experience in lieu of a degree may be considered. 
•  Requires 6-8 years of experience supporting complex end user technologies. 
•  Experience with operating system installations deployed from MECM (Microsoft Endpoint Config Manger) (SCCM). 
•  Experience with PXE and Boot media to be used in production environments in conjunction with MECM. Meaning you have used a boot method to start up from the network instead of hard drive, and pulled OS image from a server
•  Computer certifications from CompTia A+, Network+, Security+ are preferred. 
•  Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred. 
•  Experience with software deployment and endpoint management using Bigfixs preferred. 
•  Knowledge of building Images and scripting is desired.