Job Description

Job Title: Program Manager – Operational Risk (SME-Focused)

Location: Plano, TX (Preferred) or San Antonio, TX
Schedule: Hybrid – 4 days onsite / 1 day remote
Duration: Contract

Job Overview:

We are seeking a Program Manager with deep Operational Risk expertise to support a multi-year enterprise initiative within a large-scale risk transformation portfolio.

This role is ideal for someone who has grown from an Operational Risk SME into program leadership—not a traditional project manager. You will be expected to quickly integrate into the environment, understand risk frameworks, and actively contribute to execution while managing program delivery.

This position supports senior leadership within Operational Risk and requires the ability to operate both strategically and hands-on.

Key Responsibilities

• Lead and coordinate multiple workstreams within a broader Operational Risk Management program
• Drive execution of RCSA, PRCI, monitoring & testing, and risk remediation initiatives
• Translate business needs into clear requirements for technology and risk teams
• Identify and manage program risks, dependencies, and deliverables across functions
• Partner with stakeholders across risk, compliance, audit, and business units to ensure alignment
• Track and report program health, milestones, and performance metrics
• Support governance activities including controls, policies, and procedures
• Facilitate communication between leadership and execution teams
• Contribute directly to deliverables when needed—not just oversight
• Balance detailed execution work with enterprise-level program visibility

Required Qualifications

• 10+ years of experience in Operational Risk, Program Management, or related field
• Strong hands-on experience with:
  • Risk & Control Self-Assessments (RCSA)
  • PRCI (Process Risk & Control Identification)
  • Risk Monitoring & Testing
  • Controls, governance frameworks, and policy/procedure development
• Proven ability to manage complex, multi-project programs in regulated environments
• Experience gathering and translating business requirements for technical teams
• Strong stakeholder management skills across multiple business functions
• Ability to work in both Waterfall and Agile/Scaled Agile environments
• Highly organized, detail-oriented, and execution-focused

Preferred Qualifications

• Background in banking or financial services (strongly preferred)
• Experience in insurance environments or enterprise risk organizations
• Prior experience supporting large-scale risk transformation programs
• Familiarity with enterprise risk frameworks
• Previous experience in similar environments is a plus

Technical Skills

• Advanced Microsoft Excel (tracking, reporting, data analysis)
• Experience with Clarity / Broadcom or similar PPM tools (nice to have)
• Familiarity with GRC tools (e.g., Archer) is a plus
• Strong working knowledge of Microsoft Teams, Outlook, PowerPoint

What We’re Looking For

• Operational Risk SME who can step into a program leadership role
• Someone who is hands-on, practical, and execution-driven
• Not a “status-only” project manager—must be willing to own and drive work forward
• Ability to operate in both detailed execution and strategic program oversight
• Strong business acumen with the ability to understand enterprise impact