Job Description

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

“Beware of scams. S3 never asks for money during its onboarding process.”

Job Title: Systems Operations Engineer
Contract Length: 12+ Month contract
On site work
Location: Charlotte, NC, Chandler, AZ, or Las Colinas, TX

Ref# 245955

Seeking professional to support Cybersecurity Technology operations. This role operates within a fast-paced, high-demand environment and requires strong incident, change, and problem management capabilities, along with the ability to communicate effectively across all organizational levels, including senior leadership.

Key Responsibilities

• Manage and develop multiple business functional areas with a focus on long-term strategies, policies, and process improvements
• Identify opportunities for process improvement and risk control development to ensure operational efficiency
• Lead execution of technology initiatives, ensuring solutions are properly designed, integrated, and controlled
• Interpret and develop policies and procedures impacting operations, quality, and organizational capabilities
• Collaborate with cross-functional teams to align objectives and secure necessary resources
• Support change planning and delivery processes to ensure timely, high-quality execution
• Implement measurement, reporting, and portfolio management routines for visibility across change lifecycle
• Ensure adherence to cybersecurity and enterprise change management procedures
• Drive continuous improvement in operational excellence and risk mitigation

Required Qualifications

• 8+ years of Service Management experience or equivalent (work experience, training, military, or education)
• ServiceNow experience
• ITIL knowledge (Service Management principles)
• Proficiency in Microsoft Office products
• SharePoint experience
• Strong analytical skills
• Professional communication skills
• Strong presentation skills and ability to present

Preferred Qualifications

• Financial services industry experience
• Experience with large-scale operational transformation initiatives
• Experience designing and implementing ITIL methodologies and reporting analytics
• Understanding of Agile and product management
• Strong written and verbal communication skills
• Ability to develop independent viewpoints and lead problem solving
• Bachelor’s degree or higher preferred

 delivery.

Key Responsibilities

• Provide general office support, including:
• Processing incoming and outgoing mail (checks, stock certificates, tax forms)
• Scanning and document handling
• Manage travel and expense coordination:
• Book travel arrangements
• Process expense reports for team members
• Deliver administrative support to teams:
• Maintain calendars and schedules
• Answer and route phone calls
• Coordinate and support office events:
• Schedule and manage conference rooms
• Order catering and supplies
• Print and prepare materials
• Coordinate interview schedules
• Liaise with building services
• Greet and assist visitors
• Support client servicing efforts:
• Assist internal teams with operational tasks
• Maintain a strong focus on customer service and operational excellence

Required Qualifications

• Proficiency in:
• Microsoft Word
• Excel
• PowerPoint
• Outlook
• Minimum of 2 years of experience in a professional corporate environment
• Strong:
• Written and verbal communication skills
• Organizational and multitasking abilities
• Ability to work effectively in a:
• Team-oriented environment
• Fast-paced setting
• Professional demeanor and communication style
• Strong critical thinking skills and sound judgment
• Demonstrates integrity, reliability, and professionalism

Preferred Qualifications

• Bachelor’s degree (preferred, not required)
• Interest in financial services (entry-level candidates welcome)