Job Description

Digital Collaboration/ Cisco Voice Analyst

Location: Tampa, FL
Duration: 12 Months
Pay Rate: $28-$30/hr

Job Overview:

We are seeking a Digital Collaboration / Cisco Voice Analyst to support and maintain enterprise Unified Communications (UC) systems. This role focuses on VoIP, collaboration tools, and end-user support across a corporate environment.

Key Responsibilities:

• Provide Tier 2/3 support for UC systems (VoIP, contact center, conferencing, collaboration tools)
• Troubleshoot and resolve tickets/incidents within SLA timelines
• Support and maintain:
  • Cisco UC (CUCM, Unity, Jabber, Webex)
  • Microsoft Teams (Calling & Meetings)
  • Video conferencing & AV systems
• Manage mobile devices, plans, and accessories
• Maintain documentation, standards, and system procedures
• Create and deliver end-user training materials

Required Experience:

• 4+ years in UC / Voice / Telecom / IT Support
• Hands-on experience with VoIP systems and troubleshooting
• Experience supporting enterprise collaboration tools

Preferred Skills:

• Cisco UC technologies:
  • CUCM (Call Manager)
  • Unity
  • Webex / Jabber
• Microsoft Teams (Calling & Meetings)
• Contact Center platforms
• Networking fundamentals (LAN, SIP, VoIP)
• Experience with mobile device management (iPhones preferred)

What We’re Looking For:

• Strong troubleshooting and customer support mindset
• Ability to manage multiple tickets and priorities
• Clear communicator with business users