IT Technician (Mobile Devices/iOS and Android)

Back to Jobs

Job Description

Strategic Staffing Solutions is looking for an IT Technician for a W2 contract engagement with one of our largest clients in Detroit, MI!

Title: IT Technician
Location: Detroit, MI

Schedule: Hybrid 1-3 days onsite depending on the business requirements.

Duration: 12+ Months

ENGAGEMENT DESCRIPTION

The IT Services & End User Experience department within IT is looking for a Client Technology Technician to join our team. Our department provides critical operations and infrastructure support to the entire enterprise. The Client Technology Technician will be responsible for end-user technology support, specializing in mobile devices using the iOS and android operating systems

Top 3 Required Skills/Experience

This position provides end-user technology support, specializing in mobile devices using the iOS and Android operating systems. The ideal candidate will have hands-on experience with the iOS and Android operating systems (such as iPhone/iPad and Android devices support.)

Provide maintenance and support for basic client products, peripherals, and networks. Partner with business clients to understand user needs and provide improvements to business processes, resolve problems, and provide technical solutions. This position is responsible for one or more projects/work initiatives/tasks, concurrently, as a team member. Work under general guidance from senior team members.

Excellent customer service skills

Required Skills/Experience

• Work with team leaders or senior team members to understand user’s client technology requirements, document requirements
• Provide input during project/task planning efforts with team members
• Provide feedback on new software performance and testing
• Participating in Level 2 issue assessment and resolution of problems
• Diagnoses and resolve client mobile device hardware and software issues
• Create temporary solutions until permanent solutions can be implemented
• Provide technical support to meetings that include video conferencing
• Document solutions to common problems and responses
• Provide feedback on the development procedures based on established policies related to Business Continuity & Disaster Recovery development
• Gather research data on vendor products
• Support IT inventory management
• Provide on-the-spot training to clients as needed
• Manage asset Inventory
• Advanced proficiency in MS Excel
Experience with Outlook and Teams is required for communication.

Preferred Skills/Experience

• Problem-solving skills
• Customer service skills
• Written and verbal communication skills
• Accuracy and attention to detail
• Ability to work independently, or within a team environment
• Other related skills and/or abilities may be required to perform this job

Education/Certifications
• Associate’s degree in related field preferred
• One (1) year experience in Information Technology required

“Beware of scams. S3 never asks for money during its onboarding process.”

Job Information

Rate / Salary

$ - $

Sector

Information Technology