Job Description

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! 

Strategic Staffing Solutions is currently looking for a Health & Wellness Engagement Assistant for a contract opportunity with one of our largest clients located in Detroit, MI!

Title: Health & Wellness Engagement Assistant
Location: Detroit, MI (Remote; local candidates only)
Role Type: W2 contract role
Duration: 12+ Months

Job Description
This position is fully remote; candidates will not be required to work onsite. Intermediate/advanced computer skills are required.  2-3 years of work experience in an inbound/outbound call center is preferred.  Motivational interviewing experience is preferred.

• Under general supervision, responsible for helping members with any issues related to their Health and Wellness Benefits.
• Enrolls prospective participants in appropriate programs.
• The ideal candidate will be a trusted go-to health resource for Health and Wellness programs and answer inbound and place outbound calls regarding Health and Wellness programs.

Essential Duties and Responsibilities

• Handles member questions regarding group health and wellness solutions and requirements.
• Engage perspective participants in a discussion around program benefits and enrollments for health and wellness services.
• Assists with coordination of services with providers.
• Handles referrals from providers/members.
• Provides navigation/support for member portal interaction.
• Schedules initial appointments for members.
• Administer member satisfaction surveys.
• Assist in the documentation of departmental procedures.

Top 3 Required Skills/Experience

• Two years experience in healthcare delivery system, provider office, or the insurance industry required.
• Three to five years work experience in customer service/sales is required.
• Computer skills intermediate/advance is required.

Preferred Skills/Experience

• 2-3 years work experience inbound/outbound call center is preferred.
• Motivational interviewing experience is preferred.
• Strong analytical and problem solving skills.
• Telephonic customer facing skills. 

Education/Certifications

• High School Graduate or GED equivalent required.
• Bachelor's degree in a health care related field is preferred.

*Beware of scams. S3 never asks for money during its onboarding process