Job Description

Process Analyst

Location: San Antonio, TX
Duration: 12 months
Pay Rate: $35.00/hr

The Process Analyst evaluates, analyzes, and improves business processes to enhance operational performance and efficiency. This role gathers and analyzes data, develops process improvement strategies, and collaborates with stakeholders to implement measurable business improvements.

The analyst will leverage data analysis, process mapping, Lean methodologies, and process optimization techniques to support enterprise initiatives and improve operational outcomes.

This position works closely with cross-functional teams to monitor key performance indicators (KPIs), identify risks, and implement sustainable process improvements.

Location: Onsite – USAA Campus
Employment Type: Contract
Hours: 8 hours per day

Key Responsibilities

Process Improvement & Strategy

• Develop and implement strategic business process improvement initiatives aligned with enterprise objectives.

• Analyze existing processes and identify opportunities to improve efficiency, performance, and customer outcomes.

• Apply Lean, Business Process Management (BPM), and quality improvement methodologies to optimize processes.

• Lead solution development and create business cases for process improvement initiatives.

Data Analysis & Reporting

• Analyze complex operational and business data to identify trends and improvement opportunities.

• Develop metrics and reporting to track process performance and operational outcomes.

• Present insights and recommendations to stakeholders in clear and actionable formats.

Process Management & Governance

• Monitor process performance through KPIs and control limits.

• Identify operational risks and implement process controls to mitigate compliance or operational risks.

• Ensure processes align with regulatory, risk management, and enterprise standards.

Stakeholder Collaboration

• Partner with internal teams and business leaders to identify process needs and improvement opportunities.

• Develop communication plans for stakeholders and customers.

• Facilitate cross-functional collaboration to ensure successful implementation of improvements.

Documentation & Process Mapping

• Create and maintain detailed process documentation, workflows, and models.

• Validate and update process maps to ensure accuracy and compliance with standards.

Continuous Improvement

• Evaluate emerging technologies and business practices to drive ongoing process improvement.

• Mentor team members and support process improvement initiatives across the organization.

Minimum Qualifications

Education

Bachelor’s degree
OR
4 additional years of relevant experience in lieu of a degree

Experience

Minimum 6 years of experience in one or more of the following:

• Business process improvement

• Process engineering or optimization

• Management consulting

• Operational strategy or process management

Required Experience

• Lean / Business Process Management methodology

• Process mapping and process documentation

• Data analysis and reporting

• Change management and process improvement implementation

• Risk and compliance process management

Top 3 Skills (Required)

1️⃣ Business Process Improvement / Process Engineering – 6+ years
2️⃣ Data Analysis & Business Metrics Development – 6+ years
3️⃣ Process Mapping & Process Documentation – 6+ years

Required Technology Tools

1️⃣ Microsoft Excel
2️⃣ Microsoft PowerPoint
3️⃣ Microsoft Word

Preferred:

• Guidewire ClaimCenter

Daily Duties Using Technology

Microsoft Excel

• Analyze operational data and performance metrics

• Develop reports and dashboards to monitor KPIs

• Perform data analysis to identify improvement opportunities

Microsoft PowerPoint

• Present process improvement initiatives and findings to leadership

• Build presentations summarizing operational performance and business cases

Microsoft Word

• Document process workflows, policies, and procedures

• Create process improvement plans and operational documentation

Guidewire ClaimCenter (Preferred)

• Review claims-related processes and workflows

• Support analysis and optimization of insurance claims operations

Team-Specific Responsibilities

• Lead enterprise process improvement initiatives within operational teams

• Analyze operational workflows to identify inefficiencies and improvement opportunities

• Develop business cases and recommendations for process changes

• Collaborate with stakeholders across operations, risk, and technology teams

• Ensure operational processes meet compliance and risk management standards