Job Description

Financial Collections Specialist
Location: San Antonio, TX
Duration: 24 months contract to hire 
Pay Rate: $23/HR
Onsite position

Position Overview: 

We are seeking a detail-oriented and customer-focused Financial Collections Specialist to support high-volume account resolution efforts on-site. This role involves reviewing financial records, verifying account information, and resolving delinquent accounts through professional and empathetic customer interactions.

This is a phone-intensive position requiring strong multitasking skills, financial data accuracy, and the ability to navigate multiple systems simultaneously.

Key Responsibilities

• Compute, classify, and record financial data related to customer accounts

• Review and verify transaction records for accuracy and completeness

• Track balances, payments, and account activity

• Contact customers regarding outstanding balances using an auto-dialer system

• Negotiate payment solutions and resolve delinquent accounts

• Document account activity thoroughly and accurately

• Utilize Excel and internal systems to maintain financial records

• Communicate professionally via phone, chat, and email

• Ensure compliance with company policies and financial regulations

Required Qualifications

• Minimum 3 years of experience in collections, financial services, or a related call center environment

• Strong multitasking abilities while handling high call volumes

• Proficiency in Microsoft Excel and Microsoft Word

• Experience using auto-dialer systems

• Comfortable working in chat and email-based communication tools

• Strong computer navigation skills and ability to manage multiple screens

• Ability to work independently in a remote environment

Preferred Qualifications

• Prior experience in banking or financial services

• Experience resolving debt and negotiating payment arrangements

• Demonstrated empathy and customer service skills in sensitive financial situations

Work Environment

• Phone-based role requiring extended periods on calls

• High-volume, performance-driven environment