Job Description

Program Manager – Premium Card Integration Initiative

Location: NYC (114 5th Ave) or McLean, VA preferred | Remote considered (must be near a people center for occasional onsite)
Duration: 16 months (potential extension)

Overview

We are seeking a strategic, high-impact Program Manager to support a major premium card growth initiative tied to Capital One’s integration of Discover. This role will focus on minimizing customer spend disruption, enhancing seamless spending experiences, and driving cross-functional execution across a large, multi-year roadmap running through mid-2027.

The team targets high-spending customers—particularly those using competitor products such as Chase Sapphire Reserve or AMEX Platinum—by elevating the premium Venture X card experience.

This is a highly visible role supporting revenue-generating initiatives and executive-level stakeholders.

Key Responsibilities

• Lead cross-functional execution of a large, complex roadmap tied to card integration and premium customer growth

• Structure and solve ambiguous, unstructured problems

• Partner with Product, Tech, Design, and Business stakeholders to drive delivery

• Ensure minimal customer disruption during integration initiatives

• Create tools and frameworks to maintain customer engagement and premium experience continuity

• Influence senior leaders and drive alignment across multiple teams

• Translate strategy into clear execution plans and measurable outcomes

Required Skills & Experience

Core Functional Skills

• Strong stakeholder management experience

• Proven ability to structure ambiguous problems into actionable plans

• Advanced proficiency in Google Workspace (especially Sheets & Slides)

• Experience partnering with design teams (Figma familiarity preferred)

• Experience collaborating with technology teams for implementation

Soft Skills (Critical for Success)

• Proactive and autonomous

• Hands-on, take-charge mindset (not purely reporting or coordination)

• Executive-level communication and presentation skills

• Comfortable leading high-stakes, revenue-generating initiatives

• Strong cross-functional collaborator

Preferred Background

• Experience in finance, fintech, credit cards, or premium customer segments

• Experience leading large integration efforts or enterprise initiatives

• Experience coordinating work through influence rather than direct authority

Ideal Candidate Profile

• Strategic thinker who can also execute tactically

• Confident engaging senior leadership

• Comfortable operating in a fast-paced, highly visible environment

• Experience supporting premium, high-spend customer segments