Job Description

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a Network / Site Reliability & Infrastructure Engineer (NSRE/SRE) a W2 contract opportunity with one of our largest clients!

Candidates should be willing to work on our W2 ONLY, NO C2C

Position Overview

We are seeking a Network / Site Reliability & Infrastructure Engineer (NSRE/SRE) to support our Contact Center Technology ecosystem. This role requires a strong operational mindset, ownership mentality, and deep experience supporting contact center platforms in public cloud and SaaS environments.

This is not a developer role, but candidates must be comfortable writing scripts, automating tasks, and improving operational efficiency. Personality and collaboration skills are critical; we are looking for someone who is approachable, adaptable, and easy to work with.

Required Qualifications: 5+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education. 

Key Responsibilities

• Provide infrastructure and reliability support for Contact Center platforms, including:
  • NICE Nexidia (Call Analytics)
  • WFM (Workforce Management)
  • CDM systems
• Own system reliability, monitoring, incident response, and problem resolution
• Participate in on-call rotations, shift-based support, and after-hours initiatives as required
• Perform root cause analysis and drive preventative solutions
• Improve operational efficiency through scripting, automation, and process optimization
• Support multiple applications across a diverse technology stack
• Work closely with cross-functional teams to support SaaS and cloud-based platforms

Required Skills:

• 5–6+ years of experience in NSRE, SRE, Infrastructure Engineering, or Systems Operations
• Strong contact center–related experience (required)
• Hands-on experience with NICE platforms (Nexidia required)
• Experience supporting public cloud–based or SaaS products
• Solid background in general systems operations, primarily Windows-based environments
• Experience working in shift-based operational support models and on-call rotations
• Strong troubleshooting, analytical, and task ownership skills

Preferred / Nice-to-Have Skills

• Experience with Apache Tomcat and Java-based technologies
• Scripting experience (PowerShell, Python, Bash, etc.)
• Strong automation mindset aligned with SRE best practices
• Familiarity with modern observability and monitoring tools, including:
  • Splunk (centralized logging)
  • AppDynamics
  • ThousandEyes (via AppDynamics)
• Azure Stack / Azure Monitor / Azure Insights
• BigPanda for alert consolidation and intelligent insights

Work Expectations

• Standard 8-hour workday, with an additional 4-hour availability buffer to support on-call initiatives
• Participation in on-call rotation is required
• Ability to pick up work across shifts and support business-critical systems.

“Beware of scams. S3 never asks for money during its onboarding process.”