Job Description

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

 Strategic Staffing Solutions is currently looking for a Service Desk Analyst for a contract opportunity with one of our largest clients located in Detroit, MI!

IT Service Desk Analyst
Detroit, MI - Onsite downtown
12+ Months W2 contractor role
Pay Rate: $22-$23/hr

Role Summary
Service Desk Analyst (Level 1)

• Provide first-level contact and incident resolution for all users with all issues
• Uses advanced troubleshooting skills
• Review knowledgebase articles ensuring accuracy of content
• Provide accurate and timely logging of incidents and resolution
• Meet or exceed performance goals
• Escalate problems as appropriate following Service Desk procedures

Required Skills:

• 1 year of recent experience in Service Desk/Help Desk operations

*Beware of scams. S3 never asks for money during its onboarding process