Job Description

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Patient Registration Representative
Location: Detroit, MI (Onsite)
Role Type: W2 contract 3+ Months
Schedule: 40 hours per week, M-F

2 openings:
Day shift: 11am – 7:30pm
Afternoon shift: 1pm – 9:30pm

Role Summary:

Candidate will be working in the Emergency Department; position requires a lot of walking and standing. Patient facing. Candidate should know medical terminology. Patient access/Registration

Duties:

• Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections.
• Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers.
• Advocates on the caller/customer behalf to ensure their needs are met.
• Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.
• Assistance is needed with arriving patients in the Emergency Department at the EMS and ED arrival desk while we complete department training of our newer team members.

Skills:

• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
• Must be willing to be on your feet for long periods and able to instruct others.
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

Preferred Skills & Experience:

• EPIC training/experience.
• Insurance payor systems experience.
• ICD-10 medical terminology experience.

Education

• High School Diploma.

*Beware of scams. S3 never asks for money during its onboarding process