Job Description

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

“Beware of scams. S3 never asks for money during its onboarding process.”

Title: Business Process Services Consultant – P&C Vendor Integration 
Location: On-site Plano, TX (preferred)
Also open to Tampa, FL; Colorado Springs, CO; or San Antonio, TX
Duration: 2 Years (Contract)
Schedule: 4 days in office
Hiring Timeline: Within 30 days

Overview

Forming a new Business Process Services (BPS) team to drive a five-year strategic initiative focused on Property & Casualty (P&C) Claims supplier integration, performance management, and process optimization. This new team will combine insurance back-office operations expertise with vendor management, data analytics, and system integration skills to enhance business efficiency and member experience.

This role will play a key part in integrating claims suppliers into the Guidewire platform, developing performance scorecards, and aligning technology roadmap with supplier initiatives.

Core Responsibilities

Insurance Back-Office Operations

• Execute back-office activities supporting key insurance functions such as new business setup, agency management, claims, underwriting support, policy servicing, and administration.
• Gather and collate information related to new accounts or renewals to support premium assessments.
• Perform due diligence and data validation on applications, ensuring completeness and accuracy before upload into the file management system.
• Assist agencies with licensing, onboarding, and training requirements, and resolve related queries.
• Support underwriting reviews and exception handling to ensure policy and risk accuracy.
• Perform policy servicing activities, including renewals, policy changes, reinstatements, maturity disbursements, and certificate reissues.
• Assist with claim settlements by reviewing payments, identifying discrepancies (e.g., duplicate or incorrect payees), and ensuring proper administration.
• Oversee risk classifications and ensure alignment with company policy and compliance standards.
• Support workflow management and assist process leads with work delegation and process oversight.

P&C Claims Supplier Integration and Management

• Assess P&C claims supplier and vendor needs, identifying opportunities for integration within the Guidewire system and related platforms such as Enlighta and CLM.
• Collaborate with suppliers to align vendor roadmaps with enterprise technology and IT roadmaps.
• Manage and optimize a diversified portfolio of suppliers to strengthen delivery capability and cost efficiency.
• Develop and monitor supplier performance scorecards containing 5–10 KPIs or SLAs, driving transparency and continuous improvement.
• Utilize data analytics to identify trends, track performance metrics, and generate actionable insights for leadership.
• Support the design and implementation of outage frameworks to manage and track vendor-related system disruptions.
• Partner across business and IT teams to ensure timely, efficient, and member-centric solution delivery.

Technology Tools

• Guidewire: Integrate claims suppliers, assess vendor connections, and manage supplier alignment.
• Enlighta: Track vendor performance, compliance, and SLAs.
• CLM (Contract Lifecycle Management): Oversee supplier contracts, renewals, and amendments within compliance frameworks.

Top Skills & Competencies

1. P&C Claims & Vendor/Supplier Expertise – Deep understanding of claims operations, supplier integration, and vendor performance management.
2. Agility – Ability to maneuver through ambiguity and drive progress in dynamic, evolving environments.
3. Communication Skills – Strong verbal and written ability to assess opportunities, use data to support recommendations, and present solutions across all levels of the organization.

Additional Attributes:

• Highly organized, capable of managing projects end-to-end
• Analytical mindset with data interpretation and problem-solving skills
• Results-oriented and proactive in escalating issues when necessary
• Innovative thinker focused on value creation and member satisfaction
• Team-oriented collaborator with a solutions-first mindset

Experience Requirements

• 6+ years of experience in insurance operations, vendor management, or IT/business process integration
• Proven expertise in P&C insurance processes (claims, underwriting, policy administration)
• Experience with Guidewire system integration (required)
• Proficiency with data analytics, dashboard creation, and performance scorecards
• Familiarity with technology roadmaps, workflow management, and process optimization

First 90 Days Focus

• Build relationships with key stakeholders, vendors, and internal teams.
• Complete formal onboarding and gain understanding of internal governance and systems.
• Learn P&C claims environment and supplier ecosystem.
• Begin contributing to supplier integration, performance tracking, and data-driven optimization initiatives.

Ideal Candidate

An organized, agile, and innovative problem solver with strong insurance and vendor management experience, who thrives in collaborative, fast-paced environments and can deliver business results through data, integration, and process excellence.