Job Description

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

 Strategic Staffing Solutions is currently looking for a Service Desk Agent for a contract opportunity with one of our largest clients located in Detroit, MI!

Title: Service Desk Agent (Full-time or Part-time available)
Location: Detroit, MI - Onsite downtown
Duration: 12+ Months
Role Type: W2 contract engagement
Pay Rate: $20-$22/hr

Role Summary

Service Desk Analyst (Level 1)

• Provide first-level contact and incident resolution for all users with all issues
• Uses advanced troubleshooting skills
• Review knowledgebase articles ensuring accuracy of content
• Provide accurate and timely logging of incidents and resolution
• Meet or exceed performance goals
• Escalate problems as appropriate following Service Desk procedures

• Approve escalation requests via chat to ensure FCR metric goals are met
• VIP Call Handling
• Mentoring of new and developing agents
• Provide next level troubleshooting/guidance to team
• Deskside support/Concierge service
• Review knowledgebase articles ensuring accuracy of content
• Provide first-level contact and incident resolution for all users
• Provide accurate and timely logging of incidents and resolution
• Escalate problems as appropriate following Service Desk procedures

*Beware of scams. S3 never asks for money during its onboarding process