Job Description

Business Analyst (Hybrid)

Location: Detroit, MI 

Seeking an Operations Analyst to support Operational Issue Management & Change Request Coordination. This role will track and report operational issues, log/document details, take meeting notes/action items, and support the full lifecycle of change requests—including financial tracking and budget management.

Key Responsibilities:

• Analyze & interpret complex operational data; identify trends, patterns, and insights
• Track, report, and manage issue resolution across SHS operations
• Support change request process from initiation through closure, including financial/budget oversight
• Compile and present reports to management; recommend process improvements
• Document procedures, test systems, and support workflow/process enhancements
• Collaborate cross-functionally and provide support/training to internal and external stakeholders

Top Required Skills:

• Strong data analysis with accuracy and attention to detail
• Excellent communication and cross-functional collaboration skills
• Proficiency in Microsoft Office (Excel, Access, Teams)
• Experience with Medicare insurance programs

Preferred Skills:

• Strong analytical, organizational, and problem-solving abilities
• Ability to work independently and meet deadlines under limited supervision
• Effective verbal/written communication and confidentiality management
• Proven ability to prioritize and coordinate multiple projects

Education/Experience:

• Bachelor’s degree in related field (preferred)
• 2+ years of relevant experience (required)