STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a Service Desk Agent, for one of our largest clients in Detroit, MI!

Job Title: Service Desk Agent (Full Time OR Part time)
Duration: 12 months
Location: Detroit, MI
Schedule: Onsite
W2 hourly rate: $20-22

Service Desk Analyst (Level 1)

• Provide first-level contact and incident resolution for all users with all issues
• Uses advanced troubleshooting skills
• Review knowledge base articles ensuring accuracy of content
• Provide accurate and timely logging of incidents and resolution
• Meet or exceed performance goals
• Escalate problems as appropriate following Service Desk procedures

 Senior Service Desk Analyst

• Approve escalation requests via chat to ensure FCR metric goals are met.
• VIP Call Handling
• Mentoring of new and developing agents
• Provide next level troubleshooting/guidance to team.
• Deskside support/Concierge service
• Review knowledgebase articles ensuring accuracy of content
• Provide first-level contact and incident resolution for all users
• Provide accurate and timely logging of incidents and resolution
• Escalate problems as appropriate following Service Desk procedures

“Beware of scams. S3 never asks for money during its onboarding process.”