Job Description

Business Systems Analyst 
West Des Moines, IA
9 Months


Role Overview

We are seeking a detail-oriented and proactive Business Systems & Reporting Analyst to support the Credit Cards Loyalty/Rewards space. This role focuses on monitoring control and exception reports, correcting identified defects through front-end systems, and driving process efficiencies—including report consolidation—while ensuring strict adherence to published SLAs. The analyst will collaborate closely with technology, operations, and risk/control teams to deliver timely, auditable fixes and improve overall reporting quality.

Key Responsibilities

• Monitor and remediate exception and control reports.

• Correct identified defects via front-end systems with accuracy and speed.

• Partner with technology, operations, and risk/control teams to ensure timely, auditable resolutions.

• Conduct root cause analysis for recurring issues and document findings clearly.

• Streamline processes and contribute to report consolidation and quality improvements.

• Maintain a strong control environment through effective communication, escalation, and documentation practices.

Required Qualifications

• 2+ years of experience in business systems or reporting operations with direct involvement in exception monitoring and remediation.

• Proven track record of meeting requirements with consistent delivery.

• Strong analytical skills, including root cause analysis and defect resolution.

• Excellent written and verbal communication skills, with ability to collaborate across functions.

• Ability to produce clear, auditable documentation.