Job Description

POSITION SUMMARY AND SKILLS:

ServiceNow Platform Expertise

• Understanding of ServiceNow architecture (tables, scripts, workflows, ACLs, etc.).
• Familiarity with ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB).
• Experience with ServiceNow App Engine for custom applications.

Scripting & Development

• JavaScript (primary language for scripting in ServiceNow).
• Glide API (GlideRecord, GlideSystem, GlideAjax, etc.).
• Business Rules, Script Includes, UI Policies, Client Scripts, Workflow Scripts.
• Service Portal development using AngularJS, HTML, CSS.
• Integration with third-party systems using REST/SOAP APIs.

Configuration & Administration

• Configuring Workflows, Flow Designer, and Automation Rules.
• Setting up Forms, Fields, and UI Actions.
• Managing Access Control Rules (ACLs).
• Understanding Service Catalog & Request Management.

ITSM & ITIL Knowledge

• Familiarity with ITIL best practices (especially incident, change, problem, and asset management).
• Experience with SLA configurations and notifications.

Integration & Automation

• Integration Hub for no-code/low-code integrations.
• Orchestration for automating IT tasks.
• MID Server for integrations with on-premises systems.

Performance & Troubleshooting

• Debugging tools like Script Debugger and System Logs.
• Optimizing performance of scripts and queries.
• Managing and maintaining Instance Health.

Security & Compliance

• Role-based Access Control (RBAC).
• Data protection and encryption.
• Compliance with governance frameworks.

Reporting & Analytics

• Creating Dashboards, Reports, and Performance Analytics.
• Knowledge of CMDB reporting and SLA tracking.

“Beware of scams. S3 never asks for money during its onboarding process.”