Job Description

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.

“Beware of scams. S3 never asks for money during its onboarding process.”

Job Title: Senior Genesys Engineer
Location: Denver, CO, 80237
Contract Length: 6+ Months
On Site Work

Job ref# 242704

Job Description:
As a Genesys Specialist, you will be responsible for designing, implementing, and maintaining the Genesys Cloud CX platform to support our global customer engagement strategy. You’ll work closely with cross-functional teams to ensure seamless integration of voice, chat, email, and digital channels, delivering exceptional customer experiences.

Key Responsibilities:

• Design and configure Genesys Cloud CX solutions including IVR, routing strategies, and digital channels.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Integrate Genesys with CRM systems, workforce management tools, and reporting platforms.
• Monitor system performance and troubleshoot issues to ensure high availability and reliability.
• Support deployment of new features, upgrades, and patches in coordination with IT and vendor teams.
• Provide technical leadership and mentoring to junior engineers and support staff.
• Maintain documentation and ensure compliance with security and data privacy standards.

Required Qualifications:

• 3–5+ years of hands-on experience with Genesys Cloud CX or Genesys Engage.
• Strong understanding of contact center operations and omnichannel customer engagement.
• Experience with scripting languages (e.g., JavaScript, Python) and APIs for system integration.
• Familiarity with telephony protocols (SIP, VoIP) and cloud infrastructure (AWS, Azure

Preferred Qualifications

• Genesys certifications (e.g., Genesys Cloud CX Certified Professional).
• Experience with Salesforce, Zendesk, or other CRM platforms.
• Knowledge of workforce management and quality monitoring tools.
• Background in financial services or regulated industries is a plus.