Job Description

Digital Product Manager
Charlotte, NC
W2 Only/NO C2C




Required Qualifications:
5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:
3+ years of financial industry experience
2+ years of Product management experience
3+ years of Agile experience
2+ years of Interactive Voice Response (IVR), Call Routing, Agent desktop or other Contact Center relevant experience
2+ years of experience delivering complex enterprise-wide information technology solutions
Experienced working in Product organization in the capacity of a Product Owner
Experience working in a dynamic agile environment, supporting applications with multiple dependencies
Experience with leading and conceptualizing a solution for a problem statement
Experience with dealing with data and performing necessary analytics to conceptualize a project helping realize a business benefit
Experience working on Digital products in close integration with other channels (Voice Channel, Digital, CRMs)

MANAGER NOTES
-Experienced in Operations with focus on Call Centers is desired
-AI knowledge is a plus, not required
-Know how to manage the development of a product, sitting with scrum teams, sitting with developers, understanding stories, traditional PO for the most part
Detail Labor Category:Professional
Requisition Type:Contract - US