Job Description

Project Coordinator - Utilities

MUST BE BILINGUAL AND FLUENT IN ENGLISH AND SPANISH

MUST HAVE VALID DRIVER’S LICENSE IN FLORIDA AND BE ABLE TO DRIVE IN STATE OF FLORIDA

Location: Tampa, FL (Onsite/Hybrid – as required)
Pay:  $35/hr W2
Duration:  6 Months

Role Overview:

We are seeking a motivated and detail-oriented Customer Outreach Coordinator to support the execution and performance of the SPP (Storm Protection Plan) Customer Outreach Program. This role will focus on coordinating customer communications, tracking outreach milestones, managing inbound feedback, and supporting public engagement events.

This is a temporary assignment while full-time team members are on extended leave.

Key Responsibilities:

• Monitor and manage the SPP Inbox to screen and respond to customer feedback, inquiries, and complaints

• Maintain databases for:

  • Project milestone communication schedules

  • All customer outreach efforts, including complaints and inquiry resolution statuses

• Coordinate mailings (postcards, letters) and digital communications with the internal print shop

• Track execution of communications protocols by milestone/project

• Support organization and scheduling of in-person meetings with stakeholders

• Collaborate with internal teams and contractors to ensure consistent and timely outreach

Must-Have Skills:

• Strong analytical and organizational skills

• Excellent verbal and written communication skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)

• Self-starter with the ability to work both independently and as part of a team

• Ability to manage multiple projects simultaneously

• Professional demeanor and ability to positively influence and work with others

Nice-to-Have Skills:

• Experience with electric utility systems and customer communication strategies

• Experience in customer engagement or public-facing programs

• Public speaking experience

• Spanish language proficiency